Mensagem informativa

Hotel Sofitel Nanjing Galaxy Suning 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.8/5 3.668 comentários

Hotel ALLSAFE. Aprovado

+ 27 Serviços

Extras do hotel

  • No centro de Nanquim.

  • Acesso grátis ao WIFI por todo o hotel, incluindo áreas públicas e quartos.

  • Centro de fitness incluindo teto de vidro impermeável, piscina aquecida e ACADEMIA

  • Salão de festas e salas multifuncionais com especialidades francesas e regionais no café

  • Restaurante chinês com culinária de Huaiyang e Nanquim preparada por um chef multipremiado.

Localização do hotel

Sofitel Nanjing Galaxy Suning

9 Shanxi Road
Jiangsu Province
210009 nanjing
china

Tel: +862583718888

Fax: (+86)25/83710505

Check-in a partir das 14h00

Check out até as 12h00

  • NING HU RAILWAY :  SHANXI ROAD

  • NANJING METRO :  XUANWU STATION

  • De avião

    NANJING LUKOU A 45 km / 27,96 milhas

GPS:32.067501, 118.772475

Serviços de hotéis

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • 3 Restaurantes
  • 3 Bares
  • Máquina de lanches e bebidas
    • Máquina de lanches e bebidas
  • Café da manhã
    • Buffet
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 7 Salas de reunião
  • Centro de negócios
    • Centro comercial com equipe de apoio
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 352 quartos
    • Um quarto para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 20 quartos contíguos
    • 57 quartos para não fumadores
    • 21 pisos
  • Idiomas falados no hotel
    • Mandarim chinês
    • Inglês
  • Salão
    • Área de espera ou lounge
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
    • Engomadoria
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI de alta velocidade
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Elevador para todos os andares
  • Instalações para check-in e check-out
    • Check-out expresso
    • Check-in expresso
  • Armazenamento de bagagem
    • Armazenamento de bagagem
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Cofre na recepção
    • Cofre na recepção
  • Câmbio
    • Câmbio
Acesso à acomodação
  • 索菲特银河酒店地下停车场
    • No local
    • 246 vagas de estacionamento
    • Público
    • Estacionamento aberto 24/7
    • Estacionamento com manobrista
Bem-estar
  • Galaxy Swimming pool
    • Coberto
    • No local
  • Galaxy Fitness Center
    • No local
Família
  • Serviços para crianças
    • Playground infantil em área interna

Nossas acomodações

268 quartos c/ exc. design e suites com 36 m² ou superior. Todos os quartos com plasma, banda larga gratuita plug-and-play e cofre com cap. para portátil.

QUARTO SUPERIOR com uma cama king size, vista para a cidade

  • Número máximo de pessoas: 3
  • Superfície: A partir de 37 / 398 sq ft
  • Vistas: Voltado para a cidade *
  • Os extras do alojamento: BALCONY *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Roupão de banho
  • Instalações para fazer café/chá
  • Lustrador de sapatos(...)

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 7

  • Tamanho máximo: 864

  • Capacidade máxima: 700 pessoas

  • Capacidade máxima para banquete: 540 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Sofitel Nanjing Galaxy Suning

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.8/5

3.668 comentários

Classificação no TripAdvisor 4.5/5

2.209 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

A pleasant stay overall

Classificação TripAdvisor 5.0/5

k0bewang Business - 18/04/2021 Avaliação certificada TripAdvisor

Overall I’m very satisfied with my stay at Sofitel Nanjing. I would like to particularly thank Janice (Li Juan), who had done an excellent job helping me resolve a number of issues during my stay. She would definitely deserve a promotion if I were the manager. For sure, I will recommend your hotel to my family and friends, and will visit here again the next time.

Dear Guest, Warm greetings from Sofitel Nanjing Galaxy Suning, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you found everything perfect as you expected at our hotel. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing. Lily Wang Guest Experience Manager Sofitel Nanjing Galaxy Suning

Very Good service, room condition

Classificação TripAdvisor 5.0/5

wilkins212018 Business - 27/07/2020 Avaliação certificada TripAdvisor

Very Good service, room condition The location is near down town and good breakfast and very good view room is clean and very good condition workers are very kind I hope so next time also stay here...

Dear Guest:Warm greetings from Sofitel Nanjing Galaxy Suning, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you found everything perfect as you expected at our hotel. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing.

Good as always!!

Classificação TripAdvisor 5.0/5

puiszel2017 Business - 08/12/2019 Avaliação certificada TripAdvisor

I pick Sofitel everytime i travel to Nanjing. Very comfy & cozy room! Location is great, only problem is the traffic outside.. can't improve! Good breakfast & nice swimming pool! Love the bar as well! Highly recommended!

Dear Guest:Warm greetings from Sofitel Nanjing Galaxy Suning, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you found everything perfect as you expected at our hotel. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing. Iris Huang Guest Experience Manager Sofitel Nanjing Galaxy Suning

Service

Classificação TripAdvisor 4.0/5

suriyaxyz Business - 24/09/2019 Avaliação certificada TripAdvisor

Hotel officer can not speak english very well, but they try to understand and support the customer very well. I have only one comment. Sometimes the hotel officers do not the booking promotion via website. I would like accorhotels to update all promotion to your officer.

Dear Guest:Thank you for taking the time to share your feedback regarding your recent stay with us at Sofitel Nanjing Galaxy Suning.We would like to take this opportunity to apologize to you for any lack we have made.Your comments about our staff's English skills and hotel promotion has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service.We look forward to hearing from you and to welcoming you back to us in the near future. Best wishes to you. Iris Huang Guest Experience Manager Sofitel Nanjing Galaxy Suning

Splendid

Classificação TripAdvisor 5.0/5

HKStuart Business - 15/04/2019 Avaliação certificada TripAdvisor

Amazing hotel. Upgraded to corner suite with breathtaking views over the city. Great breakfast in Exec Lounge. Staff faultless. Very nice swimming pool (great for lengths). Perfect location for getting to lake and a nice 1h walk to NJ Train station. Highly recommended.

Dear Guest: Warm greetings from Sofitel Nanjing Galaxy Suning, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing. Iris Huang Guest Experience Manager Sofitel Nanjing Galaxy Suning

A Sofitel with an excellent Chinese restaurant

Classificação TripAdvisor 4.0/5

nanbao_trip Solo travel - 20/03/2019 Avaliação certificada TripAdvisor

Stayed only one night in this hotel The room is very spacious and well equipped. The Chinese Restaurant is superb and highly recommended. I invited my friends for lunch there. Breakfast at the lounge was simple.

Dear Guest: Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing.

Almost perfect

Classificação TripAdvisor 4.0/5

allbury Business - 19/09/2018 Avaliação certificada TripAdvisor

Excellent hotel, very good service, a metro station is in construction nearby which induced sole noise but which will help In the future.Misunderstanding in the free « pressing service » as the way it was described was misleading. After I had challenged them, I got a free laundry.The club Platinium is excellent

Dear Guest; Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing. Iris Guest Experience Manager

everything perfect

Classificação TripAdvisor 5.0/5

Betty B Couples - 25/05/2018 Avaliação certificada TripAdvisor

love our stay, good service, room clean, staffs are so friendly and welcome us as friends. strongly recmmond to others whom travel to nanjing. been to lots of sofitel in the world and this can be the top 3

Great views of Nanjing

Classificação TripAdvisor 4.0/5

alexfly Business - 05/05/2018 Avaliação certificada TripAdvisor

It's one of the highest buildings of Nanjing were you can have 360 degrees views of the city, unfortunately the high pollution of the big Chinese cities limits the view of high distances, nice executive lounge with tasty snacks at cocktail time. Recomended

Nice Hotel in an area undergoing major construction w/ no Metro station nearby.

Classificação TripAdvisor 4.0/5

Alexander_S_Si Business - 25/04/2018 Avaliação certificada TripAdvisor

Sofitel Nanjing is nice per se but is unfortunately located in an area presently undergoing major construction. The surroundings may not be appealing for now but should look much better soon after the major construction projects around the hotel vicinity are finished. With no Metro station nearby, transportation to/from the hotel is rather inconvenient, but this could change once a Metro station is available nearby. Food selection of the afternoon tea & happy hour at the Club Millesime was the most disappointing of the 6 Sofitel Club Millesimes I have experienced in the past couple of years.

Good Location, nice boutique style hotel

Classificação TripAdvisor 4.0/5

PhilNoe Family - 10/10/2017 Avaliação certificada TripAdvisor

We enjoyed our two day stay in Nanjing. The Sofitel was a good choice with very good breakfast and clean, large rooms. Service was very good as well. The Hotel is within walking distance to the lake which also sports parts of the wall. However, I'd recommend to take a cab to the tower in the north-western part of the town for visiting the city wall.

Not so SOFITEL

Classificação TripAdvisor 3.0/5

597lianl Solo travel - 06/09/2017 Avaliação certificada TripAdvisor

Stayed in room 4301 - nice big room with huge twin window of 43 floor with partial lake view and nice city view. Good location within walking distance Xuanwu Lake Park or to catch public transportation i.e bus no. 34 to Zhong San Mountain Scenic area such Nanjing Muzeum/Dr. Sun Yat Sen Masoluem/Ming/Tomb/Botanic Garden/Meiling Palace Excellent bed, lighting and layout in room. Bathroom is huge & spacious. Reception is excellent and check in is smooth and concierge staffs is very helpful when asked for direction and call for taxi. Disappointed with the room as the room air conditioner temperature was set to 26.7C when I check in sweating. Below the air conditioner vent the carpet is wet and can smell a bit damp. Unfortunately housekeeping forgot to put toiletries - shampoo/conditioner/shower in shower room. Breakfast is excellent with wide variety / spread of food however for dinner it close very early at 9PM on a Saturday night and the restaurant manager/supervisor suggested to order room service instead. .

Dear Guest: Thank you for sharing your comments on TripAdvisor about your stay in Sofitel Nanjing Galaxy Suning. We are delighted it learn that our Concierge colleagues were able to assist you with your every need, enjoy our spacious room and central location. Unfortunately, we are disappointed to read that you stay was less than satisfactory.and feel so sorry about the inconvenient from the air conditioner.we have since taken note of your feedback and would share your comments with our engineering project team and housekeeping to see how we can better cater to our guests' needs. Also,just personal suggestion,if you missed the buffet in the evening,maybe you can test the a la carte dishes,I think is much better than room service^_^. Thank you again for your patronage and we look forward to having you back yet another memorable stay experience with us. Warm regards, Iris Guest Experience Manager

Executive Floor rooms needs a refurbish

Classificação TripAdvisor 4.0/5

XavierSalfer Couples - 31/08/2017 Avaliação certificada TripAdvisor

Amazing check-in process for Accor members at Priority Desk. Stayed for 5 nights and as a Platinum Member received an upgrade to the Executive Floor. The room was big with great views but furniture and carpets look so old. On the other hand, lobby and Executive lounge look brand new. The best thing at this hotel is the staff at the Executive Lounge (specially we want to thank Ms. Fay, Ms. Camila and Ms. Adele, that made our stay enjoyable). All of them really made an effort and try their best.

Dear Guest, We are so appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,and we hope your next visit will be as pleasant as the previous one. Sincerely, 总经理 黄圣良

Revisiting Nanjing

Classificação TripAdvisor 5.0/5

_jandkmcmahon Couples - 11/06/2017 Avaliação certificada TripAdvisor

For 8 nights we stayed at the Sofitel Nanjing Galaxy Suning Hotel, and experienced friendly and efficient service from all staff. The location of the hotel is excellent and in easy proximity to buses and the metro. There are great small places to eat close by. Our 57 square meter room was very comfortable and clean with a wonderful view of Xuanwu ( lake ) and surrounding park areas.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience Manager Iris

nanjing experience

Classificação TripAdvisor 4.0/5

cpng2017 Family - 21/04/2017 Avaliação certificada TripAdvisor

concierge was very helpful and provided us a small bus for the duration of our stay. the cost was reasonable and the driver did a very good job. she saved us a lot of walking and we were able to see a lot of Nanjing in a short space of time. many thanks to Frank for organising the tour.

Dear guest, Warmly greeting from Sofitel Nanjing Galaxy. To begin with, we are delighted to learn that you have enjoyed your stay with us. At Sofitel, we are committed to improve our quality of service constantly, to build luxury and comfortable staying experience to our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence We sincerely thanks again for your valuable comments. We are looking forward to seeing you soon in near future.

All you would expect from Sofitel in China, but don't always get.

Classificação TripAdvisor 5.0/5

james_burnett Business - 16/04/2017 Avaliação certificada TripAdvisor

Lovely rooms, good club lounge with reasonable range of food and drink, and attentive and friendly staff. . Non-smoking room actually didn't smell of old smoke. The lobby lounge is noisy so not suitable for work meetings, but otherwise a good place to stay in Nanjing for business.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Mixed review

Classificação TripAdvisor 4.0/5

Junyi X Solo travel - 06/04/2017 Avaliação certificada TripAdvisor

Pros: 1. Staff at lobby 2. Room 3. Breakfast buffet Cons The room is fine except its air conditioning was not working. I was told that at the time of my stay (end of March), there is no air conditioning in the whole building. My room faced west or south, and the room temperature easily went over 28-29 degree in the day and night. It was too hot and I could not get to sleep in my first night. I reported the issue twice. First they sent a technical staff to my room but he told he could do nothing other than opening the window. The second time I complained, they put a "evaporating cooling machine" to my room, which was totally useless. Finally I was upgraded to a bigger room with normal room temperature. I appreciated that, but I could not understand why they turned off the air conditioning in hotel in March, probably in order to cut the energy bill.

Dear Guest, Warmly greeting from Sofitel Nanjing Galaxy Suning. To begin with, we are delighted to learn that you have enjoyed your stay with us, and it is a pleasure to receive positive feedback from you. I will share your comments with our team regarding the Air Conditioning Issue and it will certainly be looked into. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Stay for one night

Classificação TripAdvisor 5.0/5

ceciliaedmond2003 Business - 19/03/2017 Avaliação certificada TripAdvisor

Good value to stay. This tiome I only stay for one night. Good value to stay with the hotel. I booked the conference room for one hour for business purpose. The staffs on 46/F are friendly and service-satisfied. Only one minor comment, the laundry service returning time is next day 4pm. Since I need to leave hotel by 12:30, therefore, cannot use the service.

We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Nice Hotel, excellent service, fast response on all feedbacks

Classificação TripAdvisor 5.0/5

GAVINMYS Business - 05/03/2017 Avaliação certificada TripAdvisor

Overall experience is exceptional. Staffs are friendly, and prompt in response. Breakfast is excellent & come with a lot of varieties. The hotel is nice for those travelling for business & leisure. She has a warm pool for swimming.

Dear GAVINMYS, Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing.

Great Hotel

Classificação TripAdvisor 5.0/5

192kymr Couples - 26/02/2017 Avaliação certificada TripAdvisor

Being a Advantage Plus Member I expected to be looked after a little bit extra. However, the staff went out of their way to look after us from the Bar to the Dinning Room. Great location and handy to everything. Great Hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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