Sofitel Brisbane Central 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 8.135 görüş

En iyi fiyat
garantisi
Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4
249 Turbot Street, 4000 BRISBANE, Australia

Açıklama

Otel ekstraları

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Konaklama olanaklarımız

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Otelin konumu

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

GPS:-27.465352, 153.026299

Telefon
Faks +61 7 3832 4741

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  8.135 görüş

TripAdvisor Derecesi  4.0/5  5.076 görüş

2024 mükemmeliyet sertifikası

Very Disappointed

Tripadvisor puanı 1.0/5

kannan995 İş - TripAdvisor onaylı yorum

The room hasn't been serviced on the 2nd day. I left the room in the morning and came back at 8:30 pm and noticed no one had cleaned the room and no clean towel, bed not made, no milk, no water. I called the room service and they didn't turn up. Then I made a second call to the duty manager, Then the room service turned up and did their work. End up, it was 10 pm. I had my shower and got to bed. For one of the beds, they replaced the bed sheets, and the duvet sheets are very smelly; I think that has been used somewhere else. I noted on the bed sheet few dirt's. I am a silver member, and I went for the free drink. The bar staff treated me like I was a beggar. On my arrival, the staff at the door thought I was an Uber driver, and he didn't let me talk; he talked to me like I was picking up someone. This is not right; first, they have to wait for my response; rather, they are thinking of their own idea. I am very disappointed overall with the services, and this is the 5th time I have stayed at this hotel and had very bad experiences. I have booked the Luxury Room and the services like this are not acceptable.

Bonjour, I hope this finds you well, I have responded to your feedback directly via email. Merci, Thomas Annand Luxury & Guest Experience Manager

poor communication

Tripadvisor puanı 1.0/5

SKD111 Couples - TripAdvisor onaylı yorum

concierge excellent throughout the stay but nothing positive once we entered the hotel, reception area newly renovated and impressive. We booked for 2 nights in a upgraded king room but left after I night. The room was small, furniture very old and tired and evidence of vomit on the furniture had not been cleaned. It took 2 requests and 5 hours to have it attended. Communication both prior to and whilst we were there was appalling and as a loyal Diamond Accor member its our worst experience in our association with Accor. Tom, acting GM, terrible.

Bonjour SKD111, Thank you for your review, if you could kindly provide some further information in relation to your feedback by emailing myself; jefferson.lagarde@sofitel.com. Sincerement, Jefferson Lagarde Director of Rooms & Luxury Experience.

Great Choice while in Brisbane

Tripadvisor puanı 4.0/5

KNIGHT_WEI TripAdvisor onaylı yorum

My stay at the hotel was wonderful, with outstanding service, great amenities, and a fantastic location. The only recommendation I have is renewing the room decor, as it would take the experience to the next level. Overall, I would happily return and recommend this hotel to others seeking a stay in Brisbane!

Bonjour Knight_Wei, Thank you so much for sharing your experience with us! We are thrilled to hear that you enjoyed outstanding service, our amenities, and the fantastic location. It is always our goal to ensure each guest has a memorable stay, and we’re pleased to know you had such a positive experience. We also appreciate your suggestion regarding room decor. We are currently considering updates to enhance our guest experience even further, and your feedback is invaluable as we plan for these improvements. Thank you again for your kind words and recommendation. We look forward to welcoming you back to Brisbane and providing another memorable stay! Merci Thomas Annand Luxury & Guest Experience Manager

Perfect hotel for our wedding

Tripadvisor puanı 5.0/5

Cameron A TripAdvisor onaylı yorum

My wife and I stayed here before and after our wedding in late September - the room was immaculate and well appointed. We pre arranged some upgrades including free breakfast which was tantalizing. The overall service experience could not be faulted.

Bonjour! Congratulations on your recent wedding, and thank you for choosing to stay with us during such a special time! We’re absolutely thrilled to hear that your room was immaculate and that the upgrades, including the breakfast, added to the enjoyment of your stay. It’s wonderful to know that our service met your expectations, and we’re honoured to have played a part in making your experience memorable. We look forward to welcoming you both back again in the future! Merci Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Management need to take a close look

Tripadvisor puanı 2.0/5

wangy14 İş - TripAdvisor onaylı yorum

I stayed for three nights and have never been more stunned at the pure lack of service and ethical standards. Rooms outdated. To charge your phone/ laptop bring the complete charger as there are no USB or USBc outlets. These were the least of the issues. Issues arose after first service. Consumables. Yes, water etc did not get restocked. My personal food in fridge were stored well until after first service. Suddenly everything froze so I had to throw out some food. The fridge was set extremely cold so I turned it down. All good again for next 24 hours. After next (painful) service it suddenly started freezing again. However that started to pale into insignificance. Being a solo female traveler I have the luxury of never having to check the position of the toilet seat. Until after first service. Toilet seat up. Ok I think they cleaned it. Nope. Toilet dirty. So why was it up? Used by cleaner and not cleaned or put toilet seat down. I sent some feedback. My penalty? No service next day at all. They wouldn’t answer my call so I’ll went down to reception after my day at work. No reason they could say it wasn’t serviced. They will do it now. Return later. Bed made tick. Towels replenished tick. Dirty cups and glasses still there. Water just dumped ( but happy they were there and the generous serve of two teabags). The icing on the cake was noticing that the packet of biscuit’s I had purchased and eaten only one, was suddenly missing several biscuits. No one except myself and presumably service had been in my room. The night manager of course was apologetic as he had learnt, but the bigger issue is the conduct of the staff. I can deal with old outdated rooms but knowing staff are eating and presumably doing whatever they wish in my room either my belongings and management don’t seem to care is a great concern. Oh and don’t get to excited about a comfy bed, it’s a hump in the midfield do choose a side.

Bonjour Gail, I have responded to you privately via email in relation to this matter. Merci, Thomas Annand Luxury & Guest Experience Manager

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Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Brisbane şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.