Sofitel Brisbane Central 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 8,137 รายการ

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249 Turbot Street, 4000 BRISBANE, Australia

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ความพิเศษของโรงแรม

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

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Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australia

พิกัด:-27.465352, 153.026299

โทรศัพท์
แฟกซ์ +61 7 3832 4741

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ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • ร้านอาหาร
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.5/5  รีวิว 8,137 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 5,079 รายการ

Certificate of excellence ปี 2024

A good choice of hotel with many advantages. A few tweaks needed in Club Millésime.

คะแนนจาก Tripadvisor 4.0/5

stavanger85 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I like this hotel and expect to return again as I have already done so many times. The staff in all roles are great and always look after me. Writing this review as someone who stays in a lot of Accor properties across the globe through extensive business travels, it is always good to know that with Brisbane Central Sofitel my Diamond Accor Limitless status does mean something real - there is almost always a room upgrade and the welcome amenity is fitting for top tier status - more than just a basic generic amenity as is the case in too many other hotels. The Club Millésime lounge is good and I enjoy this pleasant space, however it needs a few tweaks to match the general standard of such hotel lounges. My constructive feedback is that compared to what is on offer in other Club/Executive lounges in similar top end hotels around Australia and worldwide, it is somewhat miserly for a premium hotel lounge to only provide one serving of two small canapes per guest per evening. At the very least a second serve should be offered or able to be requested. In other such lounges, there is either a hot buffet selection or the individual plates are able to be requested without limits. That is the general standard for these types of lounges elsewhere and in this respect Brisbane Central Sofitel has missed the mark. Previously, I would at times pay the extra to have friends join me in the evening at the Club, however the last time we did so, attempting to order a second or third spirit, which my friends like, was almost impossible due to the slow service and inattention to monitor this from staff. This, coupled with the limit on hot food, rules it out as a being worth it to bring guests with you. I hope management can consider this advice and review lounge operations, especially about the hot food, as this type of offering means more than you realise to guests, especially business travellers who will be regular hotel guests and bring their return business to the hotel. Overall, I recommend this hotel for a wide range of reasons spanning location, service, room quality, food quality and recognition of Accor status ... but please be even a little more forthcoming with hot food in the Club.

Bonjour, Thank you for your thoughtful and detailed review of Sofitel Brisbane Central. We are delighted to hear that our service, location, and the recognition of your Diamond status have made your stays with us enjoyable and rewarding. It’s always a pleasure to welcome back a loyal guest like yourself, and we’re grateful for your continued support and valuable feedback. We truly appreciate your kind words regarding our staff and your satisfaction with the welcome amenities and room upgrades. Recognition of our guests’ loyalty is a cornerstone of our service philosophy, and we are thrilled to know this has resonated with you. Your feedback about Club Millésime is invaluable, and we take it on board with the utmost sincerity. While we are glad you enjoy the ambiance and exclusivity of the lounge, we understand your constructive points about the evening canapés and beverage service. We will review the offerings and service flow to ensure that our guests’ expectations are met. Enhancing the hot food selection and monitoring service attentiveness will be a priority for us moving forward. We are committed to continuous improvement and hope that your next experience at Club Millésime will reflect these efforts. Thank you again for recommending us and for sharing your insights. We look forward to welcoming you back for another enjoyable stay soon. Warm regards, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Best hotel in Brisbane , best staff

คะแนนจาก Tripadvisor 5.0/5

jack s รีวิวที่ได้รับการรับรองจาก TripAdvisor

I’ve travelled extensively for work, but I must say, the staff at this hotel are truly exceptional. Upon my arrival, a well-dressed gentleman greeted me in the lobby, assisted with my luggage, and even escorted me to my room. To my surprise, he turned out to be the General Manager, Matt! I’ve never experienced anything like this before. It’s no wonder the hotel operates so flawlessly.

Bonjour, Dear [Guest’s Name], Thank you for your glowing review! It brings us immense joy to know that you had such a memorable experience at Sofitel Brisbane Central. Our team takes great pride in delivering exceptional service, and your kind words about the personal touch provided by our General Manager, Matt, truly resonate with the level of care we aim to provide for all our guests. We are delighted that this moment left such a positive impression on you, showcasing the spirit of hospitality that sets us apart. It’s wonderful to hear that your stay was flawless, and we hope to continue exceeding your expectations during your future visits. Thank you for choosing Sofitel Brisbane Central, and we look forward to welcoming you back soon. Warm regards, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Abysmal.

คะแนนจาก Tripadvisor 1.0/5

ross P ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Abysmal! Visited the hotels 'premier' restaurant and was appalled by both the quality of the food and the pricing of same. One main course meal was described as being Grilled Moreton Bay Bugs with Grilled Lemon and was priced at Sixty Five Dollars. What was served were three minuscule Bugs with a wedge of burnt Lemon. THE BUGS WERE INEDIBLE! It was like eating blotting paper! It is probably worth noting that even frozen seafood can be prepared to an acceptable standard. It must be said that the floor staff were exceptional, offering to replace the below standard meal with something else and deducting the cost from the bill. The restaurant manager and server appeared to be genuinely concerned that we were far from happy with our Sofitel experience. Extremely disappointed with the level to which food standards have fallen.

Bonjour Ross P, Thank you for your feedback regarding your recent dining experience at our hotel’s premier restaurant. I deeply regret to hear about your dissatisfaction with both the quality of the food and the pricing, particularly your experience with the Moreton Bay Bugs. Please accept my sincerest apologies for not meeting the high culinary standards we aim to provide for our guests. It is concerning to hear that the bugs served were not of an acceptable standard, and I fully appreciate your disappointment. While I am pleased that our floor staff were able to respond to your concerns with attentiveness and professionalism, it is clear that the food quality fell well short of expectations. Rest assured, I will be investigating this matter further with our culinary team to ensure that this does not happen again. I also appreciate your understanding regarding the compensation offered by the restaurant team, and I will personally follow up with them to ensure that we maintain the level of service and food quality that our guests deserve. If you’d be willing to share more details about your experience or discuss this further, please feel free to contact me directly at thomas.annand@sofitel.com. Your feedback is invaluable to us, and we will work to make necessary improvements. Thank you for bringing this to our attention, and I do hope we can have the opportunity to restore your trust during your next visit. Warm regards, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Very Disappointed

คะแนนจาก Tripadvisor 1.0/5

kannan995 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The room hasn't been serviced on the 2nd day. I left the room in the morning and came back at 8:30 pm and noticed no one had cleaned the room and no clean towel, bed not made, no milk, no water. I called the room service and they didn't turn up. Then I made a second call to the duty manager, Then the room service turned up and did their work. End up, it was 10 pm. I had my shower and got to bed. For one of the beds, they replaced the bed sheets, and the duvet sheets are very smelly; I think that has been used somewhere else. I noted on the bed sheet few dirt's. I am a silver member, and I went for the free drink. The bar staff treated me like I was a beggar. On my arrival, the staff at the door thought I was an Uber driver, and he didn't let me talk; he talked to me like I was picking up someone. This is not right; first, they have to wait for my response; rather, they are thinking of their own idea. I am very disappointed overall with the services, and this is the 5th time I have stayed at this hotel and had very bad experiences. I have booked the Luxury Room and the services like this are not acceptable.

Bonjour, I hope this finds you well, I have responded to your feedback directly via email. Merci, Thomas Annand Luxury & Guest Experience Manager

poor communication

คะแนนจาก Tripadvisor 1.0/5

SKD111 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

concierge excellent throughout the stay but nothing positive once we entered the hotel, reception area newly renovated and impressive. We booked for 2 nights in a upgraded king room but left after I night. The room was small, furniture very old and tired and evidence of vomit on the furniture had not been cleaned. It took 2 requests and 5 hours to have it attended. Communication both prior to and whilst we were there was appalling and as a loyal Diamond Accor member its our worst experience in our association with Accor. Tom, acting GM, terrible.

Bonjour SKD111, Thank you for your review, if you could kindly provide some further information in relation to your feedback by emailing myself; jefferson.lagarde@sofitel.com. Sincerement, Jefferson Lagarde Director of Rooms & Luxury Experience.

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