Novotel Cardiff Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.354 ulasan

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Novotel Cardiff Centre - Image 1
Novotel Cardiff Centre - Image 2
Novotel Cardiff Centre - Image 3
Novotel Cardiff Centre - Image 4
Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Deskripsi

Keistimewaan hotel

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

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Lokasi hotel

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telepon
Fax +44 29 2048 1491

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

The Customs Shed Cardiff

Foto non-kontrak

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

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Peringkat ALL  4.1/5  1.354 ulasan

Peringkat TripAdvisor  4.0/5  3.090 ulasan

Sertifikat keunggulan 2024

Good spot for exploring Cardiff.

Catatan Tripadvisor 5.0/5

Forbesylfc Ulasan TripAdvisor tersertifikasi

We wanted to explore Cardiff and chose the Novotel based on a good room price and car park price being less than others in the area. I was aware that paying less that it was going to be slightly further out of the centre than others but this really wasn’t an issue. We could walk to the centre within about 10 minutes and could be at the quay or castle within a 20 minute stroll. The hotel room was clean and spacious and check in and out was very easy. A perfect spot and stay for exploring Cardiff at a reasonable price..

Thank you for your review! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring Cardiff. It's great to know the room met your expectations and that the check-in/check-out process was smooth. We hope to welcome you back for another visit soon! Huzaifa

Great

Catatan Tripadvisor 5.0/5

Chinenye E Ulasan TripAdvisor tersertifikasi

Anthony, Joyce and Holly,Huzaifa were awesome. The food was grea, environment was cozy and we had an amazing time celebrating,we will surely come back next time.super!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you so much for your wonderful review! We're delighted to hear that Anthony, Joyce, Holly, and the team made your experience memorable. It’s great to know you enjoyed the food and the cozy atmosphere while celebrating. We can’t wait to welcome you back next time! Huzaifa

Great

Catatan Tripadvisor 5.0/5

Daniel A Ulasan TripAdvisor tersertifikasi

The cocktail shots I tried offered an exciting burst of flavors, each sip crafted to create a unique and memorable experience. The presentation was visually impressive, with vibrant colors and creative garnishes that immediately captured my attention. Each shot delivered a distinct flavor profile, ranging from sweet and fruity to strong and slightly bitter, ensuring there was something for every palate. The standout for me was the tropical-inspired shot, which balanced fresh pineapple and coconut flavors with a subtle kick of rum—refreshing and perfectly smooth. On the other end of the spectrum, the coffee-infused shot provided a rich, bold hit, with notes of espresso and a warming undertone of liqueur, perfect for coffee lovers. The layering technique used in some of the shots also deserves praise, as it demonstrated real skill and made the experience feel elevated. While a few were a bit strong for my taste, they still delivered on quality and creativity. The variety kept things fun, and it was clear that care and thought went into crafting these mini-cocktail masterpieces. If you’re looking for a way to sample diverse flavors in small, punchy portions, these cocktail shots are definitely worth trying.

Thank you for sharing your detailed feedback! We're so glad you enjoyed the cocktail shots and their unique, flavorful profiles. It’s great to hear that the tropical-inspired shot and coffee-infused shot stood out to you, and we appreciate your praise for the creativity and presentation. We’ll be sure to continue crafting fun and exciting drinks for every palate. We look forward to serving you again soon! Huzaifa

Really disappointing stay and no response to several emails…

Catatan Tripadvisor 2.0/5

Relax605111 Ulasan TripAdvisor tersertifikasi

Unfortunately we encountered several issues with our room on this stay. On our arrival on 29/11 we were warmly welcomed and given our room key for room 308, a superior room which I had booked for our long weekend away - being 7 months pregnant the addition of the extra space and fridge was my rationale for paying the additional fee for this room. We firstly noted that the room appeared quite tired, the carpet is stained in several places and also wearing - we are aware the hotel are refurbishing some of their rooms so put this down to the fact that they have yet to get to this room. We noted that the room was quite warm, a small window with glass protector was opened but did not yield much air, we turned the thermostat down and the fan up and went out for the evening as we had planned, on return we noted the room remained warm but we had had a busy day and put this down to tiredness and travelling. We both had a poor first nights sleep. On the second day we were again up and out all day having booked brunch and activities throughout the day and on our return our room was even warmer than we had noted that morning - it was uncomfortable and my partner spoke to the front desk who provided us with a fan, unfortunately all this did was blow warm air around the room throughout the night and we had little to no sleep. We discussed this with reception the following morning who advised they would arrange for maintenance to review the thermostat and fans, we were initially informed they were busy in the kitchen, we did advise that we were so uncomfortable in our room that we had come downstairs to get a cup of tea - we paid for this and there was no offer of refreshment whilst we waited for maintenance despite this being provided in the room, which we could not use - there did not feel that there was much urgency for this to be addressed and we had to re ask a couple of times before the maintenance team were able to come and review. The gentleman confirmed, as we thought, that the thermostat and fan was not working. He recommended we be moved rooms and my partner organised this with the front desk, we were moved into a smaller room 336 (as there were no superior rooms available) which does not have the additional amenities which we had paid for to make my stay more comfortable - it was however cooler with a working thermostat which we noted is a new version and electronic whereas in the more expensive superior room this was manual and not functioning. At this point there was no offer from the reception desk about the adjustment in cost for the final night given the change of room and circumstances. I appreciate they are busy and assumed this would be addressed by management. I therefore emailed the hotel outlining the above issues, asking them if they would kindly look into this, specifically in regards to the room rates that we had paid over the weekend taking into account the poor first nights sleep and the almost no sleep on the second night due to malfunctioning equipment in the room and then smaller/cheaper room on the third night. We had a lovely trip to Cardiff which was unfortunately let down by the hotel room. Despite this being over two weeks ago and a follow up email sent by myself, I have not heard anything back from the hotel which I find really disappointing. We would not stay in another Novotel for these reasons, we appreciate that things can go wrong but the lack of customer service and communication/follow up has been quite shocking.

I sincerely apologize for the inconvenience and discomfort you experienced during your stay. I truly regret that the issues with the room temperature and the lack of timely response affected your visit. Your experience with our customer service and communication clearly fell short, and for that, I deeply apologize. We aim to provide all our guests with a comfortable and enjoyable stay, and it’s clear that we did not meet that expectation this time. I understand how important it is for you to have a comfortable environment, especially during your pregnancy, and I’m truly sorry that we were unable to address these concerns promptly. I will ensure that your feedback is shared with the appropriate team to review our processes and improve in these areas. Regarding your email, I apologize for the lack of response. This is certainly not the level of service we aim to provide, and I will personally look into this to ensure better communication in the future. Thank you for sharing your experience, and I hope you’ll consider giving us another opportunity to provide the level of service you deserve.

Great stay

Catatan Tripadvisor 5.0/5

Joannawalsh80 Bisnis - Ulasan TripAdvisor tersertifikasi

I stayed at the Novotel to attend a work Christmas party then the next day I visited the Christmas markets and met a friend for lunch. I normally stay at the Clayton but Novotel was just as good I had a lovely breakfast in the Novotel hotel. The gentleman who I spoke to at breakfast was so friendly and welcoming. (Lit) We had a little chat about my plans which was nice. Breakfast was lovely and I was pretty much full all day afterwards. I love a hotel breakfast! After I had eaten breakfast the gentleman checked I had everything I needed and offered me additional drinks. Thank you very much ☺️ this was appreciated. Great representation of the hotel.

Thank you so much for sharing your kind feedback about your recent stay at Novotel. I’m delighted to hear that you had a great experience and enjoyed your time with us during your visit to the Christmas markets and your work Christmas party. It’s fantastic to hear that you had such a positive experience during breakfast. We truly strive to create a welcoming and comfortable environment for our guests, and I’m glad that LIT made you feel so well taken care of. I’ll be sure to share your thanks with him – it’s always wonderful for our team to hear when their efforts are appreciated. We’re so happy that Novotel met your expectations and that you enjoyed your stay as much as you do at other hotels in the area. We would love to welcome you back for another visit in the future. Please don’t hesitate to reach out if you need any assistance with your next stay. Thank you again for your kind words, and we look forward to hosting you again soon! Warm regards, Huzaifa Novotel Cardiff

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 994 ulasan 5.7/10 Kenyamanan
  • 897 ulasan 5/10 Kebersihan
  • 775 ulasan 8.8/10 Sarapan
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