Mercure Nadi 3 نجوم

Dear johnhY469QH, Thank you sincerely for taking the time to share your recent experience with us. We are truly delighted to hear that you enjoyed a comfortable stay and appreciated the warm hospitality extended by our team. Your kind words regarding the quality of our food, the cleanliness of your room, and the convenience of our location are greatly appreciated. We are especially pleased to learn that you found our breakfast buffet to be the best in Nadi, it is always our aim to exceed expectations in every aspect of our service. We are glad that you found the presence of the Rosie's Travel Desk and readily available taxi services on site to be convenient during your stay. Please note your feedback serves as a great source of motivation for our entire team. We look forward to the pleasure of welcoming you back to Mercure Nadi for another great stay in the near future. Kind Regards Jack Work General Manager Mercure Nadi

Dear TL7, Thank you for taking the time to share your recent experience with us. We are pleased to hear that you found our location convenient, appreciated the spaciousness and cleanliness of your room, and enjoyed the breakfast offerings. It is also gratifying to know that our team’s friendliness and hospitality contributed positively to your stay. We do note your comment regarding the presence of mosquitoes on the resort grounds. As a tropical location, we experience occasional increases in insect activity, especially during certain seasons. Please be assured that we implement regular pest control measures throughout the property and are continually working to ensure the comfort of our guests. Your feedback is valuable to us, and we remain committed to providing a welcoming and enjoyable environment for all visitors. We hope to have the pleasure of welcoming you back in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear I8206LRpaulineg, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback, as it helps us continually assess and improve our services. We are pleased to hear that you enjoyed the breakfast offerings, particularly the freshly made omelettes and the service provided by our Chef. Your kind words will be shared with the team, who will be encouraged by your recognition. We regret to learn that certain aspects of your stay did not meet your expectations. While our rooms and facilities are maintained with care and cleanliness, we understand that design and aesthetics are subjective, and we are actively working on phased updates to enhance the overall guest experience. We also acknowledge your comments regarding the pool loungers and bar service, and have already addressed these internally to ensure a more seamless experience for future guests. Regarding your early departure, we are sorry that you left without being asked for feedback at the time. It is standard practice for our team to check in with guests during check-out, and we regret that this opportunity was missed. We will review our front desk procedures to ensure this is handled with greater consistency moving forward. We thank you again for your insights and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an experience that more closely reflects the high standards we strive to uphold. Kind Regards Jack Work General Manager Mercure Nadi

Dear piotrm566, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and that you found our location convenient, our rooms spacious and comfortable, and our amenities, such as the swimming pool and breakfast satisfactory. It is especially rewarding to know that our Reception team made a positive impression with their friendliness and service. Please rest assured that I will pass along your kind words to them. We sincerely appreciate your feedback and look forward to welcoming you back on your next visit to Nadi, in the beautiful Fiji Islands. Kind Regards Jack Work General Manager Mercure Nadi

Dear Nomad65716198028, Thank you for taking the time to share your feedback following your recent stay with us. We genuinely value all guest observations, as they allow us to reflect on our service and facilities with a view to constant improvement. We regret that certain aspects of your experience did not meet your expectations. Please allow us to assure you that the comfort, safety, and satisfaction of our guests are of the utmost importance to us. While we acknowledge your comments regarding the condition of some facilities, we wish to highlight that our property undergoes regular maintenance and refurbishment planning to uphold the quality and standards expected of our establishment. We are currently reviewing the areas you have mentioned and, where appropriate, will prioritize remedial works in our upcoming maintenance schedule. With regards to your dining experience, we are sincerely sorry to hear of the service lapse you encountered. This is not reflective of the high standards we strive to maintain. Your comments have been brought to the attention of our Food & Beverage Management team, who will be addressing the matter with the relevant team members to ensure service etiquette and proper resolution protocols are reinforced. We regret that your experience fell short of your expectations and would welcome the opportunity to restore your confidence in our hospitality. Should you choose to return, we would be pleased to offer a more seamless and enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi