Hotel Mercure Graz City 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 1,060 أراء

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Hotel Mercure Graz City - Image 1
Hotel Mercure Graz City - Image 2
Hotel Mercure Graz City - Image 3
Hotel Mercure Graz City - Image 4
Lendplatz 36 to 38, 8020 GRAZ, Austria

الوصف

خدمات الفندق الإضافية

  • In the center of Graz, within walking distance of the Old Town

  • Free WiFi throughout the hotel

  • Public parking garage for a fee with direct access to the hotel

  • Sauna, infrared cabin and fitness area free of charge

  • All rooms are equipped with air conditioners.

الإقامات المتوفرة لدينا

موقع الفندق

Hotel Mercure Graz City

Lendplatz 36 to 38
8020 GRAZ
Austria

نظام تحديد المواقع العالمي (GPS):47.075346, 15.430673

الهاتف
فاكس +43 316 751405555

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

OMEGA

Our Omega Bar is open daily from 11am to 11:30pm. Enjoy your evening in a cozy atmosphere with a light snack, a cold beer or an exclusive glass of wine from our wine cellar!

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  1,060 أراء

تقييم TripAdvisor  4.0/5  1,065 أراء

A very good stay

ملاحظة Tripadvisor 5.0/5

Aurora_TV المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

A very good stay, thank you. Spacious room, excellent breakfast, helpful staff. And special thanks to Bakar at the reception.

NOT recommended at all

ملاحظة Tripadvisor 1.0/5

Antonyo121 تقييم TripAdvisor المعتمد

I recently stayed at this hotel with my family. Our room had very old furniture and the walls were stinky from cigarette smell. The air condition system was out of service however inside it was at least 25 degrees. The room that we stayed at was facing a disco so I had to listen to techno music until 4am. I hardly slept at all and woke up terribly tired. The bathroom was small and also had a bad smell. The price I payed was absolutely a rip off and unrealistic for this terrible quality. Bad experience.

Good location, Comfortable Executive Suite

ملاحظة Tripadvisor 4.0/5

Diviva تقييم TripAdvisor المعتمد

My first impression of the service at the hotel was mediocre. The staff processing our check-in seemed more task-focused than taking the initiative to build a relationship with the guests. There were no smiles or greetings from the staff, who we felt just wanted to quickly get the check-in process over with and send us to our rooms. She only briefed us on the breakfast timing and cost but not the rest of the facilities or services the hotel provides. However, she warmed up when we approached her after settling into our rooms to ask for in-room slippers (yes, the hotel did not even put these in the room, and we had to ask for them). Most of the time, we did not see the reception being manned, even when we headed out in the mornings to see the city. We met another staff member who seemed to multitask while manning the reception and the bar at the same time. He was friendly and made an effort to engage in small talk with us. Unlike most Accor hotels, Hotel Mercure Graz City did not offer us welcome amenities. We stayed the 46㎡ Executive Suite. The entryway to the Executive Suite revealed the contemporary decor of the suite. Here, we found a set of five hooks mounted onto a wooden feature wall, which made it very convenient for us to hang our winter jackets. A full-length mirror is installed at the entryway so we can check our appearance before heading out. Also in the entryway is a tall cabinet with a glass panel section revealing the coffee cups and glasses. The other cabinet sections are mainly empty, which we use to stow our stuff. We found one of the two mini fridges stocked with chargeable beverages in one of the cabinets on this shelf. Beside the tall cabinet is another waist-high cabinet that gave us more storage space. The living room of the Executive Suite has rather simple furnishings. The first thing that caught our eye was the two fabric armchairs, which were capable of being converted into single beds. There are no sofas furnished in the living room of the Executive Suite. These oversized armchairs are very comfortable to laze on while watching TV mounted onto the wall opposite it. Despite having over 70 channels on TV, most of these channels are in German. We only found a handful of English channels, limiting the entertainment we could receive from the TV. A large table with two chairs can be used as a dining table and a work desk. There is a small pantry in the living room of the Executive Suite at Hotel Mercure Graz City. The pantry is equipped with a microwave oven, a Nespresso machine, an electric kettle, and two induction cookers. A kitchen sink is also fitted in the pantry, but the hotel does not provide dishwashing detergents. We also found a set of china and cutlery and some cookware stowed in the drawers under the cooker. Hidden in the cabinet beneath the Nespresso machine is another functional empty mini fridge. The king bed is fitted by the wall facing the entrance to the bedroom. The Graz city skyline motif hanging above the headboard of the bed not only gave an artistic flare to the bedroom but also constantly reminded us of the landmarks we can visit in Graz. The sleep quality of the king bed was excellent, and despite the soft pillows (I usually prefer firmer pillows), I got a great night's sleep. A couple of bedside tables are mounted onto the wall on both sides of the bed, with limited space for us to place our lifestyle devices. Even with the reading light mounted onto the headboard and the absence of bedside lamps, we still find the space a tad tight. European power outlets are fitted onto the wall on both bedside tables. Next to the king bed is a luggage rack, which is large enough for only one luggage. The hotel does not provide an additional luggage rack. A large two-panelled wardrobe is fitted next to the luggage rack. The left panel of the wardrobe has a shorter hanger space due to shelving where the hotel places the in-room safe, while the right panel has a longer hanger space. The TV in the bedrooms is slightly bigger than that in the living room, having the same channel options. Mounted on the wooden feature wall in the bedroom facing the king bed. A long table is mounted to the wall underneath the TV and has two chairs. The toilet bowl was the first thing that caught my eye the moment I opened the bathroom door. It is fitted on the left side of the bathroom next to the entrance, while the sink is fitted opposite the toilet bowl, occupying the space to the right of the bathroom entrance. Situated at the end of the bathroom and occupying about half the space is the walk-in shower, which is only fitted with a regular shower head. I did not quite like the design of the semi-open walk-in shower, as we found water splashing out of the shower cubicle. Regarding amenities in the bathroom, Hotel Mercure Graz City only supplies shower amenities. The other bathroom amenities, like dental kits, vanity kits and shavers, are available upon request.

Good location

ملاحظة Tripadvisor 5.0/5

Coollawyer96 Couples - تقييم TripAdvisor المعتمد

The location was very good and convenient to travel to the town. I had a good stay there and the free drinks was very useful

Dear Guest, Thank you for this great review. We are delighted to hear that your stay with us was enjoyable and that you found our location convenient for your travels around the town. It is great that the complimentary beverages added value to your stay, ensuring a refreshing and comfortable experience. Our central position indeed allows for easy access to the beautiful sights of Graz, and we are pleased that this contributed positively to your overall satisfaction. We look forward to welcoming you back soon. Kind regards, Caroline, Guest Relation Manager

Well situated, clean, bright, staff not welcoming

ملاحظة Tripadvisor 4.0/5

Vittoria W تقييم TripAdvisor المعتمد

My husband and I stayed here to be close to the train station. We took a cab at a cost of 7 euros one way. Bed and pillows were comfortable and bathroom well equipped. We did not purchase the buffet breakfast because of the high cost but it appeared to have a large variety of items. We found the cost of our rooms a bit high as well. But both room and common areas were clean and bright. Our only complaint was the check in staff which did not present themselves to be welcoming, friendly and helpful. We had to ask about where we could go for supper and were told of two restaurants close by. What the agent didn’t tell us (or offer to do) was the restaurant required reservations. The next morning there was a farmers market in the plaza nearby. Might have been nice to have been told so we go and find a breakfast place there. We did fin one in a bakery. We picked that one because it was busy so we figured it must be good. And the cheese danish and cappuccinos were delicious and less costly than the hotel breakfast. More authentic too.

Dear Vittoria, We would like to thank you for this review about your recent experience in our hotel. Providing our guests with high standards of service is of the utmost importance to us and we are also glad to hear that you had a good night's sleep. We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be followed up with our team. We are, nevertheless, pleased you found our location convenient for your needs. We hope to welcome you back. Best wishes, Caroline, Guest Relation Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Graz

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.