Grosvenor Hotel Adelaide 3 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 3 718

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Opis

O hotelu

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

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Lokalizacja hotelu

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

Pozycja GPS:-34.922246, 138.596574

Telefon
Faks +61 8 8407 8866

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Śniadanie

Zdjęcie nieumowne

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 3 718

Ocena TripAdvisor  3.0/5  Liczba opinii: 3 070

Worst stay experience, mouldy, dusty

Ocena na stronie TripAdvisor 1.0/5

Aditya S Opinia zatwierdzona w TripAdvisor

I had booked this hotel for my family holiday. Prefered city hotel for easy to rome around city but choosing this hotel was like worst decision and have already paid for whole week and unrefundable. I got dusty, mouldy dirty carpeted room. I told the staff to get changed room but i did not got option on it and have been told that rooms are fully booked and never got refund option also. Managed the stay some how for a week with no bottled water also and got suggestion from reception staff to get washroom basine tap water. Additionaly bed mattress omg made a sound when you sleep looks like havent changed mattress many years and bed frame is running when you move as wheels doesnot have locks. Seriously one of the worst hotel i choosed ever with my family. Hotel is fully carpeted from corridor to room and looks like have not done deep cleaning for ages, Mouldy carpet and dusty room, worst holiday experience with my family. What do i add more, beside location of this hotel nothing is plus point for this hotel for services and room it has provided.

Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations and that you faced several issues during your stay. Your comments about the cleanliness, room conditions, and service are very concerning and do not reflect the standards we strive to uphold. We take feedback like yours very seriously and are committed to addressing the issues you’ve raised. I’d like to personally apologize for the discomfort and inconvenience you experienced. Thank you again for bringing this to our attention. We hope to have the chance to regain your trust in the future. Sam - Senior Night Auditor

Excellent location and great value

Ocena na stronie TripAdvisor 5.0/5

deservepampering Couples - Opinia zatwierdzona w TripAdvisor

From an amazing check in with Hassan to a fantastic checkout everything in between was excellent. We got parking at the hotel all staff helpful and friendly. Rooms may have some “character” it was extremely clean and our basic room was large plenty of space down side of bed both sides. Very quiet. Didn’t have to squeeze or wait for husband to pass before I could move. Decent wardrobe and drawer space have had to live out of suitcases in more modern hotels because they have no or limited hanger space or any drawers. Bathroom elderly but very clean, good size shower and water pressure toiletries very nice. Room warm even on some very cold wet nights no added heaters or blankets required. We had seen that some rooms had windows that where tinted and no view this was our room guess when built views weren’t a priority. That said it meant a good lie in on a morning. Have stayed in rooms were view was straight into office buildings or other rooms so not a disaster for us, could have upgraded but we didn’t want to. Excellent value, location, cleanliness and staff what else do you really need will definitely stay again

Thank you for sharing such a detailed and positive review! We're glad to hear that Hassan made your check-in experience great and that everything during your stay was excellent. It's wonderful that you found the room spacious, clean, and well-equipped with ample storage space. We're pleased that the warm and cozy atmosphere added to your comfort during those cold, wet nights. It's also great to know that despite the lack of a view, you enjoyed restful mornings and found the overall value, location, and cleanliness to meet your expectations. We appreciate your kind words about our staff and look forward to welcoming you back on your next stay. Sam - Senior Night Auditor

Family Room - Overnight Stopover in Adelaide

Ocena na stronie TripAdvisor 4.0/5

Glenn & Amy L Opinia zatwierdzona w TripAdvisor

Family Room - two double beds and bathroom with shower over bath (maybe not suitable some) nothing fancy but a comfy overnight stopover in Adelaide although pillow a bit flat! breakfast included - cereal, toast, pastries, juice and coffee! friendly staff

Thank you for your review and for choosing our hotel for your overnight stopover in Adelaide. We're pleased to hear that you found the family room comfortable and appreciated the breakfast offerings, as well as our friendly staff. We understand the importance of a good night's sleep, and we apologize for the flat pillows. Your feedback helps us improve our services, and we'll ensure to address this concern. We hope to welcome you and your family back on your next visit to Adelaide for an even better experience. Sam - Senior Night Auditor

Unsafe

Ocena na stronie TripAdvisor 1.0/5

Ross M Couples - Opinia zatwierdzona w TripAdvisor

Room itself was fine but returning to our hotel after an evening out there was a power cut with no emergency lighting in the foyer at all. Staff were instructing people to head up a stairwell with no lights to access their rooms. When i went back to reception to ask why there was no emergency lighting in the emergency exit stair i was first offered a torch and then asked if i would like a drink (in the dark!). Feeling unsafe should there have been a fire or other emergency we checked out and took a $60 Uber home rather than take our chances here

Dear Ross, Thank you for your feedback. We sincerely apologize for the distressing experience you encountered during your stay, particularly with the power cut and the lack of emergency lighting. Ensuring our guests' safety is our top priority, and we are very sorry to hear that we fell short in this regard. We are currently investigating the situation and taking immediate action to address and rectify the emergency lighting issues to prevent this from happening in the future. Additionally, we are reviewing our procedures to ensure our staff is better prepared to handle such situations more effectively. We understand your decision to check out and apologize for any inconvenience and discomfort this caused. Your safety and satisfaction are important to us, and we hope you will consider giving us another chance in the future. Sam _ Front Office Team Leader

Very good stay

Ocena na stronie TripAdvisor 5.0/5

IslanderLocal Solo travel - Opinia zatwierdzona w TripAdvisor

Very clean older hotel very good value for money. Handy for CBD. Would stay again. Friendly and helpful staff.if you need a micro wave or fan in your room you just have to ask. Bed were comfy with crisp sheets Across road from train station or Casino

Thank you for your review! We are delighted to hear that you had a very good stay at our hotel. It's great to know that you found our hotel to be very clean and good value for money, and that our location was convenient for your needs. We are pleased that you found our staff to be friendly and helpful. We strive to provide a comfortable experience for all our guests, and we are glad that you enjoyed our comfy beds with crisp sheets. We look forward to welcoming you back for another enjoyable stay. Sam Front Office Team Leader

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 047 Liczba opinii 9.2/10 Lokalizacja
  • 3 145 Liczba opinii 5.4/10 Pokój
  • 2 191 Liczba opinii 9.1/10 Obsługa
  • 39 Liczba opinii 6.5/10 Internet
  • 1 653 Liczba opinii 4.7/10 Komfort
  • 1 347 Liczba opinii 4.7/10 Czystość
  • 1 117 Liczba opinii 2.1/10 Udogodnienia
  • 700 Liczba opinii 3.3/10 Klimat

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