نوفوتيل Novotel برسيلونه سيتي 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 2,938 أراء

نضمن لكأفضل سعر
نوفوتيل Novotel برسيلونه سيتي - Image 1
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نوفوتيل Novotel برسيلونه سيتي - Image 3
نوفوتيل Novotel برسيلونه سيتي - Image 4
Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 برشلونة, إسبانيا

الوصف

خدمات الفندق الإضافية

  • حوض سباحة وبار على ردهات السطح مع إطلالات رائعة على المدينة

  • غرف عائلية (إقامة مجانية لطفلين)

  • موقف سيارات خاص بالفندق

  • Amigable con las mascotas. حيواناتك الأليفة، أصدقاؤنا

  • تقع محطة مترو جلورز على بُعد 5 دقائق سيرًا على الأقدام، ويوجد مواصلات جيدة

الإقامات المتوفرة لدينا

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موقع الفندق

نوفوتيل Novotel برسيلونه سيتي

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 برشلونة
إسبانيا

نظام تحديد المواقع العالمي (GPS):41.404259, 2.191266

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

RESTAURANTE NOVOTEL

نحن ملتزمون بتسويق المأكولات بمنتجات من مصادر محلية. مكونات طازجة وموسمية لتجربة طهي أصيلة، حيث تلتقي التقاليد والابتكار لتلك التجربة اللذيذة.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  2,938 أراء

تقييم TripAdvisor  4.1/5  5,042 أراء

Good for business not holiday

ملاحظة Tripadvisor 3.0/5

yhismail تقييم TripAdvisor المعتمد

Very basic hotel. Reception area beautiful. Rooms very bland. Bathrooms even worse. Feels like a hospital bathroom. No amenities unless asked for. NO PORTER so had to get our own luggage with trolley. Near a little mall, 20 minute walk to Segrada Familia. Other than that, a bit far from everything else

Checkin was slow but after that great stay with great breakfast. Close to metro station.

ملاحظة Tripadvisor 5.0/5

GranTurismo75 تقييم TripAdvisor المعتمد

Great hotel, great service, great breakfast!!! Good price/value!!! Good restaurant. Personal was great but slow at check in... To recommend!!

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our breakfast and service. We acknowledge that your check-in experience was not as efficient as it should have been, and we will take your comments into consideration for future improvements. Best regards, Guest Experience Department

Unpleasant stay

ملاحظة Tripadvisor 1.0/5

Sham N تقييم TripAdvisor المعتمد

Worst stay experience in Barcelona. The rooms are so small that a family can’t comfortably stay, and the bathroom felt like an old hospital tiny and very dated. The cleaning staff didn’t clean properly, no water was provided in the room, and when we tried to order something kid-friendly through room service, there was nothing available. Honestly, it felt like a complete waste of money. I absolutely hated it. Breakfast was the biggest rip-off: the coffee was cold, the crepes were cold, the bacon was cold everything was disgusting. No one can eat food like that. Maybe I’m not used to Spanish breakfasts, but for someone who has travelled the world, I expected Novotel to offer a proper international breakfast. Even the fruit wasn’t ripe. Overall, a very unpleasant stay and I would never return.

Dear guest, Thank you for sharing your feedback regarding your recent experience at Novotel Barcelona City. We are truly sorry to learn that your stay did not meet your expectations and that you encountered several issues during your time with us. We understand that the room size and bathroom conditions did not provide the comfort expected for your family, and we regret any inconvenience this may have caused. Our housekeeping team is committed to maintaining high cleanliness standards, and we appreciate your comments, which will be reviewed with the team for improvement. Additionally, we apologize for the lack of water and the limited options on our room service menu, especially for our younger guests. Regarding breakfast, we sincerely regret that it did not meet your standards. We strive to offer a variety of quality breakfast items, and your feedback about temperature and freshness has been duly noted. We appreciate your insights and hope to have the opportunity to provide a better experience in the future. Best regards, Guest Experience Department

Avoid this Hotel at all costs.

ملاحظة Tripadvisor 1.0/5

SaffaTraveller2 تقييم TripAdvisor المعتمد

My stay at Novotel Barcelona City has been nothing short of a disaster, and I strongly advise others to avoid this hotel at all costs. Check-in and payment were an utter shambles and, shockingly, the issues continued throughout my stay. Even after management assured me the situation was resolved, the problems persisted. Blaming everything on a “new system” does not excuse the incompetence or the unhelpful attitude displayed by staff. The condition of the room was equally unacceptable. The bathroom had black mould in several areas around the bath/shower and was part broken. On top of that, noise from the floor above (19th) was constant well past 10 p.m. on both nights, as though furniture was being dragged around endlessly. The morning wasn't any better, with loud construction or worker activity directly overhead , when I went to check they were sanding the floor. No notice was provided that this would be my experience. The breakfast team only added to the frustration. The staff were far from friendly, and on the second morning they outright refused me breakfast—another completely unacceptable experience for a hotel of this brand and price point. The only redeeming feature of the hotel is the view from the upper floors, but even that doesn’t compensate for the poor location and the long list of problems. Management was aware of the issues yet offered excuses rather than solutions, and none of it explains the consistently negative staff attitude. Overall, this hotel is severely mismanaged and fails on multiple fronts: service, cleanliness, professionalism, and comfort. I would not return, and I highly recommend avoiding Novotel Barcelona City altogether.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Barcelona City. I sincerely apologize for the challenges you encountered during your visit. It is disheartening to hear that the check-in process did not meet your expectations and that you faced ongoing issues despite assurances from our management team. We understand the importance of a smooth arrival and will take your comments into consideration for future improvements. I am also sorry to learn about the condition of your room and the disturbances you experienced from the noise above. Cleanliness and comfort are paramount to our guests’ experience, and I regret that we fell short in these areas. Furthermore, I assure you that guest satisfaction is a priority, and it is concerning to hear about your interactions with our breakfast team. We will address your feedback regarding staff service to ensure a more welcoming atmosphere. Thank you for your insights; they are invaluable in helping us enhance our services. Best regards, Guest Experience Department

Hotel saved my family's city break.

ملاحظة Tripadvisor 5.0/5

LeszekITSLEL تقييم TripAdvisor المعتمد

We came here early Saturday morning due to rapid hotel change for city break in Barcelona. We almost did not sleep the previous night. At the arrival we were taken good care of, the stuff member explained what to do to be able to check in early. Overall reception did everything and above to help us. Hotel is super clean, rooms are completely sound proof with great view (We stayed at 14th floor). Bathroom could be renovated, I would prefer to have regular shower rather than "bathtub - shower". Breakfast offered is great. The location is good, walking distance to a lot of stuff and easy access to metro + plenty to do around with kids. There is a restaurant at top flow with swimming pool and great views. Its well priced so we recommend to pay a visit. The cons: Access cards happen to decode and you need to ask reception to change them, coffee at breakfast could be improved. A bottle of water a day to the room would be good - instead you just get one and it is not refilled later on. Overall the hotel saved my weekend trip so I highly recommend it. If we go to Barcelona again, we will book again at this hotel for sure.

Thank you for sharing your experience regarding your recent stay with us. We are delighted to hear that our team was able to assist you upon your arrival and that you enjoyed the cleanliness and soundproof nature of your room, as well as the stunning views from the 14th floor. We appreciate your feedback regarding the bathroom facilities and will take your suggestion for a shower renovation into consideration. It is also noted that you encountered issues with the access cards; we will review our procedures to ensure a smoother experience for our guests. Regarding the coffee at breakfast and the water supply in the rooms, we understand the importance of these amenities and will evaluate how we can enhance them. We are pleased that our hotel contributed positively to your family’s city break and that you would consider returning in the future. Your recommendations mean a lot to us. Best regards, Guest Experience Department

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