ibis budget Charleroi Airport 1 gwiazdka

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 704

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Opis

O hotelu

  • Airport shuttle service available

  • Visit Brussels in less than an hour

  • Park, Sleep & Fly package on offer

  • Closed and secured car park

  • 100% non-smoking hotel

Nasze pokoje

Lokalizacja hotelu

ibis budget Charleroi Airport

33, Avenue Jean Mermoz
6220 CHARLEROI
Belgia

Pozycja GPS:50.474255, 4.482537

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu

Śniadanie

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 704

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 006

Terrible

Ocena na stronie TripAdvisor 1.0/5

Amanda C Opinia zatwierdzona w TripAdvisor

When you arrive at the airport after a delayed flight in the pouring rain at 23.00 it would have been helpful for the hotel to advise on their booking confirmation that the airport has scarce taxis who do not want to take you such a short journey, and that you need to phone the hotel directly to arrange a taxi Ubers refused to attend After doing so, ( as advised by another customer who had just found this out) and the hotel taxi failing to arrive , and the hotel no longer answering their phone myself and 2 daughters did indeed walk in the dark - about 20 minutes with luggage The hotel rooms are so basic, there is no kettle or hairdryer, 2 plastic glasses for 3 people and what I can only describe as a shower in a portaloo type structure This is the worst hotel I have ever had the misfortune to stay at and I will be asking the hotel for a refund

Dear Amanda, Thank you for sharing your detailed feedback with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments about the transport from the airport, the information provided for arrival late at night, and the in-room facilities have been noted. We understand how important it is to have clear directions and timely assistance, especially after a long flight and in poor weather conditions. While we aim to support every guest’s arrival, we recognize the local taxi limitations and, as noted in our hotel details, recommend calling our team to help arrange transport whenever possible. We apologize that the room did not provide the convenience and comfort you expected. Essential items such as hairdryers and extra towels are available on request at the reception, and our team is present around the clock to assist with any needs during your stay. We value your perspective and will keep your remarks in mind as we continue to care for our guests’ comfort. We hope that you will give us another opportunity to better welcome you in the future. Best regards, Brice BERNARD, Hotel Manager

Terrible

Ocena na stronie TripAdvisor 1.0/5

Sarah D Opinia zatwierdzona w TripAdvisor

Terrible hotel. Save your money. Genuinely worst hotel I’ve ever stayed in. Bed rock solid piece of wood and bathroom smelt so strong of urine. Awful.

Dear Sarah, Thank you for taking the time to share your feedback with us. We appreciate your positive impression of our convenient location near Charleroi Airport, which many guests find practical for their travel needs. However, we sincerely apologize that your experience fell short in some areas. Our team is available 24 hours a day to address any concerns during stays, and we regret we didn't meet our usual standards for room comfort and bathroom conditions during your visit. We hope that we are able to offer you an improved experience in the future. Kind regards, Brice BERNARD, Hotel Manager

Ocena klientów 1.5/5

Arek P. Pobyt służbowy - Opinie potwierdzone ALL

Aranżacja wnętrz i umeblowanie tego pokoju jest z poprzedniej epoki. Malutka i przepełniona sala śniadaniowa, gdzie śniadanie pobiera się na papierowych talerzykach i w papierowych kubkach. Sąsiedztwo lotniska jest raczej utrudnieniem, o czym świadczą zatyczki do uszów w pokojach, a niżeli argumentem do tak wygórowanych cen za noclegi.

Szanowny Panie Arku, Dziękujemy za szczegółowe uwagi dotyczące Pana pobytu w ibis Budget Charleroi Aeroport. Z głębokim żalem przyjęliśmy informację, że niektóre elementy zakwaterowania nie spełniły Pana oczekiwań. W kwestii organizacji śniadania pragniemy wyjaśnić, że stosowanie jednorazowych naczyń wynika z wymogów logistycznych i sanitarnych. Jednocześnie przypominamy, że nasza recepcja całodobowa zawsze pozostaje do dyspozycji gości w przypadku jakichkolwiek problemów technicznych w pokojach. W kwestii cen podkreślamy, że nasze stawki odzwierciedlają bezpośrednie sąsiedztwo lotniska oraz całodobowy transfer lotniskowy w cenie. Zawsze staramy się znaleźć optymalny balans między jakością usług a ich dostępnością cenową. Mamy nadzieję, że pomimo naszych drobnych niedoskonałości wkrótce będziemy mogli gościć Pana ponownie. Pozdrawiamy. Brice BERNARD, Hotel Manager

Ocena klientów 4.0/5

Krzysztof K. Jedna osoba - Opinie potwierdzone ALL

Dobre śniadanie i transport, trochę mały pokój ale wszystko ok na 1 noc.

Dzień dobry Krzysztofie, Dziękujemy za podzielenie się swoimi wrażeniami. Cieszymy się, że docenił Pan nasze śniadanie oraz wygodny dojazd na lotnisko. Jednocześnie szczerze żałujemy, że niektóre aspekty pobytu nie spełniły Pana oczekiwań. Wszystkie nasze pokoje są zaprojektowane z myślą o krótkich pobytach, co pozwala nam oferować konkurencyjne ceny w tej lokalizacji. Niezmiennie zachęcamy do skorzystania z naszej unikalnej lokalizacji przy kolejnych podróżach - bezpośrednie sąsiedztwo lotniska to nasz największy atut. Liczymy, że przy kolejnej okazji będziemy mogli zapewnić Panu jeszcze pełniejszy komfort pobytu. Z wyrazami szacunku, Brice BERNARD, Hotel Manager

It’s ok!

Ocena na stronie TripAdvisor 3.0/5

MrVMalta Solo travel - Opinia zatwierdzona w TripAdvisor

Hotel is close to the airport but not within easy walking distance (takes about 20 mins and not the entire route includes walkways) which would be fine but it’s not something you’d want to do late at night. I wish I knew the hotel organised shuttle transfers or I would have booked it (getting an uber or taxi from the airport itself was impossible). Rooms are ok, very dated however and bit depressing looking - like prison cells, but I guess it’s ok if you just need an overnight stay. But then, when the TV in the room only has VGA and Scart connection, there are rubber curtains and not a kettle in sight you know it is really old and basic. The worst thing however was the level of noise in the room i- very annoying and you can hear every time someone opens or closes the door outside, walks on the corridor as the floor creaks and when people are people talking. Couldn’t get a good night sleep and couldn’t fall asleep as every time someone woke me up with loud bang or loud talking. Breakfast however was quite nice and good you can get it from 4am for an early flight so that’s helpful. Croissants and pain au chocolat were delicious and staff is friendly and helpful.

Dear Guest, Thank you for this review concerning your experience at Ibis Budget Charleroi Aeroport hotel in Fleurus. We are pleased that you enjoyed our breakfast offerings and found our staff to be friendly and helpful. It is our aim to provide a pleasant dining experience from as early as 4am for guests with early flights, and we're glad you appreciated this service. However, we regret to hear that the walkability to the airport and your room experience did not meet your expectations. While our hotel is indeed close to the airport, we understand that the walking path may not be ideal for everyone, especially at night. For future convenience, we do offer a shuttle service starting at 4am until the last flight, which can be booked at a competitive rate. Regarding your room, we apologize for any discomfort the noise may have caused. Our rooms are designed to be functional and budget-friendly, and we take all feedback into consideration as we strive to improve our guest experience. We acknowledge that while our rooms are equipped with double-glazing to minimize noise, we also provide earplugs for added comfort. We hope you were able to appreciate the ease of access to Charleroi's historical centre and the convenience of our location near the airport, despite the aspects of your stay that were not to your satisfaction. We are hoping to welcome you back in the future. All the best. Brice BERNARD, Hotel Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 173 Liczba opinii 8.6/10 Lokalizacja
  • 1 954 Liczba opinii 5/10 Pokój
  • 1 697 Liczba opinii 8.9/10 Obsługa
  • 18 Liczba opinii 7.1/10 Internet
  • 1 229 Liczba opinii 3/10 Komfort
  • 650 Liczba opinii 7.3/10 Czystość
  • 506 Liczba opinii 7.3/10 Śniadanie
  • 7 Liczba opinii 2.2/10 Strefa wellness

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