ibis budget Charleroi Airport 1 gwiazdka
Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 743
ibis budget Charleroi Airport
33, Avenue Jean Mermoz
Pozycja GPS:50.474255, 4.482537
Zameldowanie od: - Wymeldowanie do:
Our rooms at ibis budget Charleroi Airport have a modern and relaxing design. With a flat-screen TV, shower, seperate toilet and free WiFi, our rooms are all you need to enjoy your stay. Children up to the age of 12 stay for free in their parents' room.
Opinie naszych gości
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Ocena na stronie TripAdvisor 4.0/5
542GeorgeM542 Solo travel - Opinia zatwierdzona w TripAdvisor
Basic no frills hotel room. No air condition and it was summer.made it challenging for sleeping. Breakfast was basic with very little choice. Great staff and proximity to the airport was the best quality.
Dear George, Thank you for taking the time to share your review. We appreciate your mention of our team members who work hard to ensure that every guest has the best experience possible. Although we do not currently have air conditioning, most of our rooms are equipped with a fan to ensure you are as comfortable as possible. We hope to welcome you again in the future. All the best. Christophe ARTELS, Hotel Manager
Whole new experience
Ocena na stronie TripAdvisor 1.0/5
Thmmie Friends getaway - Opinia zatwierdzona w TripAdvisor
We arrived quite late, to catch a flight next morning. Check-in was good. So far, so good. When we arrived in the hotelroom there was still some drops of blood on a small table. The next morning it was noticeable the clerk behind the counter was pretty sick. I think he had the flu. Taxi was late. We bought tickets for the taxi on the way back also. We arrived three days later, back at Charleroi airport. This is where the 'whole new experience' started'. We called taxicompany 'Confort', to let them know we were there. They said 10 minutes. We wait, and waited, and waited. After 30 minutes the taxi came. First thing the taxi driver did was ask for the ticket. He inspected the ticket and told us it was no good, because we were with three people, and it didn't state three on the ticket. This was whilst we payed for it in advance. The taxidriver started arguing. 'Customer is king', not for this company. After 5 minutes arguing (and we already lost precious time) the taxi driver told us to go sit in the taxi and we had to sort it out at the hotel with him. We didn't even leave the parkingarea or the phone rang. It was some guy named Johan. Johan kinda told him that he was late picking us up. Next thing the taxi driver did was scream at his phone and started being really loudly emotional. He hang up the phone in rage, and started mocking. Two street later, in the middle of the highway, he slowed down to 15 km/h, and started calling with his phone on his ear. This while he was not driving straight. He called a guy named Mohamed and started shouting again. This was after he told us that we probably needed to pay an addiotional €10 euro for his 'services'. When we arrived at the hotel, and we finally felt safe again, we refuged to pay and left with our own car. Never ever will I book at Ibis again
Dear Guest, Thank you for taking the time to provide this feedback. While we are pleased you had a smooth check-in, we regret you felt that our usual high standards were not upheld and wish you told us at the time, so that we may have taken action immediately. Additionally, we are very sorry for this matter and can assure you that as we take our guests' feedback very seriously, we will be reviewing this with the relevant managers to ensure that this type of situation is avoided in the future. Please do bring any concerns to our attention during your stay, so we can address them promptly, nevertheless, we are once again sorry for any inconvenience. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Christophe ARTELS, Hotel Manager
Very good stay
Ocena na stronie TripAdvisor 5.0/5
eran117 Rodziny - Opinia zatwierdzona w TripAdvisor
That was an excellent stay. Just what we need. Clean, nice, good breakfast, a night sleep and a shower. We stayed one night after the arrival flight and one night before the return flight. On the first night we walked to the hotel using google maps. It was about a 15 minutes walk on the sidewalk. The airport taxis told us to call the hotel to order a taxi. I guess they were not happy to make a 10 euro drive. but the walk was fine. The morning after we ordered a 7 passenger taxi using the hotel reception - 10 euro cost. The guy on the reception desk was very nice and assisted in everything we needed.
Dear Eran, Please accept our thanks for this review following your experience at our hotel. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are so pleased that you appreciated our high standards and appreciated our complimentary toiletries. Moreover, we would like to express the gratitude of the entire team for your kind words. However, we regret that our location was not quite to your satisfaction. Please know that our team are always on hand to assist with recommendations and directions. Christophe ARTELS, Hotel Manager
Avoid this and sleep on the floor at the airport
Ocena na stronie TripAdvisor 1.0/5
dazwilkinson Couples - Opinia zatwierdzona w TripAdvisor
I cannot express how uncomfortable this "hotel" is. The beds are rock hard. The one pillow we were given was so used only half of it was use able. We asked for another pillow but we couldn't get one. There is a huge floodlight outside of the window. The only thing worse than a floodlight outside the window is a floodlight that is flickering like a strobe. It's lucky no one had epilepsy. I went with zero expectations of this place and it truly delivered. Dreadful. Save your money and sleep on CRL Airport floor
Dear Ilkin, Thank you for taking the time to share your review. We are sorry that your recent stay at our hotel didn't meet all your expectations; we urge you to inform us of any concerns immediately so we may take appropriate action or change you to another room subject to our availability. We do have extra pillows available upon request and regret that your concern was not dealt with promptly; rest assured that this will be reviewed with our housekeeping and reception teams. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Christophe ARTELS, Hotel Manager
The dreams where sweet.
Ocena na stronie TripAdvisor 4.0/5
Carlosantique Solo travel - Opinia zatwierdzona w TripAdvisor
Close to airport , I walked around 10 to 15 minutes from hotel to main terminal . Friendly fast service at reception . Average to small rooms but good enough for a short stay , I only stayed one night . Room with a double bed shower , toilet and tv with plenty of local as International channels . Many food and drink buying options In the lobby and small but nice breakfast as I could see I did not use this option . I will surely use this hotel again .
Dear Carlos, Thank you for taking the time to review your stay with us. A message of satisfaction is always an incentive for our team members to continue with their efforts to uphold our high standards. We are sorry that you were a little disappointed with the size of your room; all our rooms are the same size which many of our guests find to be cosy. However, due to personal preferences, we understand that this is not always the case. We hope to have the opportunity to welcome you back. With very best wishes, Christophe ARTELS, Hotel Manager