Sofitel Munich Bayerpost 5성

고객 평점 (ALL 평가) 4.4/5 3,937 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Sofitel Munich Bayerpost - Image 1
Sofitel Munich Bayerpost - Image 2
Sofitel Munich Bayerpost - Image 3
Sofitel Munich Bayerpost - Image 4
Bayerstrasse 12, 80335 뮌헨, 독일

호텔설명

호텔 추가 정보

  • 뮌헨 중앙역과 마리엔플라츠 광장 근처에 위치한 고급스러운 5성급 호텔

  • 고유의 역사와 현대적인 프렌치 감성이 깃든 집

  • 독창적인 색상과 모던한 디자인의 독특한 스위트

  • 최신식 장비를 갖춘 20개의 세련된 회의 시설로 최대 800명의 손님을 수용할 수 있습니다.

  • 지역 특산물 및 지속 가능한 럭셔리에 주력하는 Green Key 인증

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호텔 위치

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 뮌헨
독일

GPS:48.139495, 11.55678

전화
팩스 +49 89 599481000

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  3,937 리뷰

TripAdvisor 평가  4.3/5  5,178 리뷰

A let down

트립어드바이저 평점 3.0/5

sweetorange34 TripAdvisor 인증 리뷰

My second time staying at the Sofitel Munich. We had a very good stay last year, but this year was very different. On arrival there was no acknowledgment of return despite the fact that we’d stayed there for almost two weeks. Check-in is clinical and they insist on taking quite a large deposit which then isn’t returned for several days. Breakfast is good but suffers when service is busy, with juices not being refilled and long lines for eggs. There are few personal touches - we stayed over Christmas and a small lebkuchen or treat would have been nice to acknowledge the holiday. The spa is consistently excellent but overly busy and there should not be children in the steam and sauna spaces. The thing that lets down the hotel the most is the housekeeping, which is poor. Rooms were not cleaned until late afternoon and the approach was lacklustre, with dusting very sparing. The staff were not particularly helpful or friendly either. Work to be done here to make this a great hotel.

Dear Sweet Orange, Thank you very much for taking the time to share your detailed feedback. We are glad to hear that you enjoyed our spa facilities and found aspects of your stay positive. At the same time, we sincerely regret that several elements of your visit did not meet your expectations, particularly the check-in experience, housekeeping, and breakfast service. Please accept our apologies for the lack of personal acknowledgment on arrival, the inconvenience with the deposit, and the delays and quality issues in housekeeping. Your comments regarding breakfast service, personal touches during the holiday season, and the presence of children in spa areas have been shared with the relevant teams to ensure improvements are implemented. We truly value your feedback as it helps us identify areas for enhancement. We hope to have the opportunity to welcome you back and provide a stay that fully reflects the high standards of Sofitel. Warm regards, Emiel van Dijk General Manager

Close to railway station and just 15 min by walk to Marienplatz

트립어드바이저 평점 5.0/5

saG8627JK TripAdvisor 인증 리뷰

I regularly choose this hotel due to the consistently high level of service. The staff are professional, attentive, and genuinely welcoming, with particular recognition for the concierge team.Special thanks to Remus from the concierge team for his professionalism and assistance throughout the stay. What I really do not like is glass doors in bathroom

Dear S.A, Thank you very much for your wonderful feedback and for your continued loyalty to our hotel. We are delighted to hear that our team, and especially Remus from the concierge team, made such a positive impression during your stay. Your kind words will be shared with him and the team, as they truly appreciate this recognition. We also note your comment regarding the glass doors in the bathroom. We appreciate your honesty, and please rest assured that your feedback will be taken into consideration as we continuously review and enhance our guest experience. It is always a pleasure to welcome you, and we look forward to ensuring another exceptional stay on your next visit. Warm regards, Emiel van Dijk General Manager Sofitel Munich Bayerpost

Great staff out dated rooms

트립어드바이저 평점 2.0/5

Christopher O TripAdvisor 인증 리뷰

First, the staff was amazing. This hotel is beautiful the lobby and hotel is beautiful until you walk into the room. It’s like another world. The room was very outdated with ugly furniture that didn’t match. We had a king bed which was actually 2 twin beds pushed together so if you are trying to get romantic someone is falling into the crack. The room cleaning staff was not good at all. and there was not much privacy between the room and bathroom. For this price point I think they need some updating and cleaning staff training.

Bonjour Christopher O, Thank you very much for taking the time to share your detailed feedback with us. I truly appreciate your kind words about our team and the overall beauty of the hotel’s public areas. It is encouraging to know that our staff left a positive impression, as genuine and attentive service is at the heart of what we do. At the same time, I am sincerely sorry to learn that your room experience did not meet your expectations, particularly in comparison to the lobby and common spaces. Your comments regarding the outdated design, mismatched furniture, bedding configuration, and lack of privacy between the room and bathroom are taken very seriously. This is certainly not the experience we want our guests to have, especially at this price point. I am equally concerned to read about your disappointment with the room cleaning standards. Please accept my apologies for this shortcoming. Your remarks have been shared with our housekeeping management and leadership teams, as continuous training and strict quality control are essential to maintaining the standards expected of a five-star hotel. Your feedback regarding the need for updates is also extremely valuable and aligns with areas we are actively reviewing as part of our ongoing improvement plans. Honest comments such as yours help us identify where we must do better. I regret that we did not meet your expectations on this occasion and hope you might consider giving us another opportunity in the future. Best Regards, Emiel van Dijk General Manager

Thanks to Mr. Umut Mahmoud

트립어드바이저 평점 5.0/5

Voyage52168585558 TripAdvisor 인증 리뷰

5 I always have a wonderful experience at Sofitel Munich, especially thanks to Mr. Umut Mahmoud. He is extremely professional, kind, and attentive, always going the extra mile to make guests feel welcome. The hotel is elegant, comfortable, and perfectly maintained, with excellent service throughout. I highly recommend Sofitel Munich and sincerely thank Mr. Umut Mahmoud for his outstanding hospitality.

Bonjour Voyage52168585558, Thank you very much for sharing your perfect 10/10 feedback and for your continued loyalty to Sofitel Munich. It is truly a pleasure to read that you consistently enjoy wonderful experiences with us. Your kind words about the elegance, comfort, and impeccable maintenance of the hotel, as well as the high level of service throughout, are sincerely appreciated and serve as great motivation for our entire team. I am especially grateful for your recognition of Mr. Umut Mahmoud. His professionalism, kindness, and genuine dedication to guest satisfaction reflect exactly the values we strive to uphold. I will be delighted to share your praise with him, as such acknowledgment is extremely meaningful and well deserved. Thank you once again for your recommendation and for taking the time to highlight your positive experiences. We very much look forward to welcoming you back to Sofitel Munich Bayerpost and to continuing to exceed your expectations in the future Best Regards, Emiel van Dijk General Manager

고객 평점 5.0/5

Yookyung B. 가족 - 전체(All) 통지 확인

위치좋은건 말할것도없고, 익숙한 현대식 시설 편리하고 좋아요. 마지막날은 이른 체크아웃으로 블랙퍼스트 박스를 부탁했는데 아주 알차게 준비해주셔서 감동.

Bonjour Yookyung B., Thank you very much for your positive feedback. We are delighted to hear that you appreciated our convenient location, modern facilities, and the quality of service provided during your stay. It is wonderful to know that the breakfast box we prepared for your early departure exceeded your expectations. Your kind words encourage us to continue delivering exceptional experiences to our guests. Best Regards, Emiel van Dijk General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,619 리뷰 9.1/10 위치
  • 2,258 리뷰 7/10 객실
  • 2,721 리뷰 8.2/10 서비스
  • 14 리뷰 7.9/10 인터넷 가격
  • 1,004 리뷰 7.9/10 조식
  • 912 리뷰 6.4/10 안락함
  • 620 리뷰 6.5/10 청결도
  • 424 리뷰 4.7/10 가격 대비 가치

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