이비스 뮌헨 시티 아눌프파크 2성

고객 평점 (ALL 평가) 4.6/5 2,365 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
이비스 뮌헨 시티 아눌프파크 - Image 1
이비스 뮌헨 시티 아눌프파크 - Image 2
이비스 뮌헨 시티 아눌프파크 - Image 3
이비스 뮌헨 시티 아눌프파크 - Image 4
Arnulfstrasse 55, 80636 뮌헨, 독일

호텔설명

호텔 추가 정보

  • 중앙 기차역에서 1.8km, 트램역에서 200m 거리

  • 에어컨이 설치된 204개의 객실(트윈룸 96개)

  • 홈메이드 페이스트리가 제공되는 조식 뷔페

  • 이비스에 숙박하며 바로 옆 노보텔 이용 가능

  • 갓 구운 와플 조식과 파니니 스낵을 제공하는 24시간 운영 바

숙박

호텔 위치

이비스 뮌헨 시티 아눌프파크

Arnulfstrasse 55
80636 뮌헨
독일

GPS:48.145354, 11.53984

전화
팩스 +49 89 232493150

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔

RESTAURANT

점심 식사를 즐기시나요 아니면 저녁 만찬과 함께 하루를 마무리하는 걸 좋아하시나요? 그렇다면 노보텔 레스토랑에서 제공하는 서비스를 놓치지 마세요. 호텔 가까운 곳에 자리하고 있습니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,365 리뷰

TripAdvisor 평가  4.5/5  1,005 리뷰

Stag weekend

트립어드바이저 평점 5.0/5

James C TripAdvisor 인증 리뷰

The hotel was perfectly maintained and spotlessly clean. I also lost an item, and the staff found it, and facilitated the return of the item to me. The hotel bar was also an ideal addition. Fantastic service and would definitely visit again. James

Dear James, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jochen Fuchs, General Manager

Service with(out) a smile!

트립어드바이저 평점 2.0/5

stephLDN16 TripAdvisor 인증 리뷰

What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect.

Dear stephLDN16, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

Good hotel

트립어드바이저 평점 4.0/5

DIF1891 TripAdvisor 인증 리뷰

Second time staying at this hotel. Perfect location near the central station. Larger bathroom than an average Ibis room. We heard nothing from our neighbors. Nice pillows in the bed. We didn't have breakfast at the hotel so can't say anything about that. I recommend.

Dear DIF1891, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs, General Manager

직원은 불친절하다. 주변에 편의시설이 없다.

고객 평점 0.5/5

Hj M. 비즈니스 - 전체(All) 통지 확인

다시는 가고 싶지 않은 호텔

Dear Mr. M., Thank you very much for your visit and for taking the time to tell us about your experience at Ibis München City Arnulfpark. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore, we hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Jochen Fuchs General Manager

침대는 편안하나 이해할 수 없는 직원들

고객 평점 1.5/5

Aile 커플 - 전체(All) 통지 확인

저녁에 체크인을 하려고 하는데, 카운터 옆에 위치한 바와 같은 직원이 응대를 하고 있었음. 체크인 카운터에 도착하여 서 있는걸 보고도 계속 바 손님들만 서빙함. 카운터에서 15분 가량 서서만 기다렸고, 다른 직원이 와서 왜 체크인 안해주냐고 할 때까지 직원은 우리를 응대하지 않았음. 더 최악은 문을 그냥 열고 들어온 것임. 다음날 체크아웃 준비를 하면서 씻고 있었는데 오전 9-10시 경이라 청소 시간도 아님. 근데 똑똑 하자마자 1초만에 바로 문을 열고 들어옴. 별 다른 설명도 없이 쏘리 하고 나가버림. 들어온 의도가 청소였는지? 알 수 없음 Accor에 대한 신뢰도가 낮아지게 되었음

Dear Ms C., I would like to offer my sincere apologies for the problems regarding front desk and housekeeping staff. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at ibis München City Arnulfpark. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 972 리뷰 9/10 위치
  • 1,413 리뷰 7.3/10 객실
  • 1,172 리뷰 8.9/10 서비스
  • 30 리뷰 8.4/10 인터넷 가격
  • 735 리뷰 9/10 청결도
  • 723 리뷰 5.5/10 안락함
  • 706 리뷰 8.6/10 조식
  • 265 리뷰 9.4/10 분위기

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주변에 있는 다른 시설

뮌헨 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.