Mercure Hotel Frankfurt Eschborn Helfmann Park 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 471 件のレビュー

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Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 1
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 2
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 3
Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 4
Helfmann-Park 1, 65760 ESCHBORN, ドイツ

説明

ホテルのその他の情報

  • 7 event rooms for up to 200 guests with daylight & skyline views (6th floor)

  • Restaurant RELAX - Food, Drinks & You: Leisurely dining out and working

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • 179 modern rooms with air-conditioning and free WIFI

当ホテルの客室

ホテル所在地

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 ESCHBORN
ドイツ

GPS:50.139643, 8.584861

電話番号
ファックス +49 6196 9697100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

BALTHASAR

In our "Balthasar" restaurant, you can enjoy both Hessian and international specialties. Indulge in our creations and enjoy them on our summer terrace in the courtyard when the weather is nice.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  471 件のレビュー

トリップアドバイザーの評価  3.4/5  202 件のレビュー

Below par hotel

トリップアドバイザーの評価 3.0/5

K4528HDgails Friends getaway - トリップアドバイザー認証口コミ

Rooms were tired and quite worn but did have a coffee machine. Very limited staff on duty. The desk clerk also served meals in the restaurant and worked behind the bar. Meals were not of a good quality. Buffet breakfast was ok though. The hotel feels out of the way but there is a train station about a 10 minute walk away. If you’re on a limited budget this hotel would suffice but I’d prefer to pay a bit more for something nicer.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra & Team

Good value for you money!

トリップアドバイザーの評価 4.0/5

Thorte09 トリップアドバイザー認証口コミ

This hotel is in a great location. Not far from the highway to Frankfurt and close to a business park with DM, Aldi, Lidl and other shops. You can go for jogging around the hotel or for a nice Thai dinner in a walking distance. The staff is nice and attentive in the hotel. The breakfast is okay but not too rich. The rooms are small but well equipped. The bathroom is nice as well. Free Wifi at a good speed is available and several programs on TV. The bar/restaurant looks also nice. The offer a wide range of dishes. It is not a 5 star hotel, but for this low price it is worth to stay here. What I missed was a fridge or minibar and a fitness room or swimming pool in the hotel. Parking spaces are available in a garage direkt next to the hotel and in front of the hotel.

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen und Bis Bald Sandra & Team

Basic

トリップアドバイザーの評価 3.0/5

Resort37208283863 ビジネス - トリップアドバイザー認証口コミ

“Basic” is the correct word to describe this hotel. Although the rooms are clean, as they should be, they should get an upgrade and be renovated, especially the bathroom which is small and outdated. Personnel was friendly. The restaurant in the hotel is overpriced and the waiting time is a bit too much.

Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely and best regards Sandra & Team

快適な滞在

お客さまの声 4.5/5

Hiroki ビジネス - 確認済みレビュー すべて

レストランもあり快適に過ごせました。

Hiroki W. 様 この度は、Mercure Hotel Frankfurt Eschborn Helfmann Park でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Sandra Schumacher-Bazzoli General Manager

Disappointing stay – the condition of the rooms leaves a lot to be desired

トリップアドバイザーの評価 1.0/5

TubaLibre トリップアドバイザー認証口コミ

One positive aspect is the hotel's location and the comparatively affordable price for a stay, which is certainly a plus for Eschborn. Additionally, there are free parking spaces available over the weekend, which is convenient since the parking garage would otherwise cost a staggering 19 EUR per day. Another advantage is the good shopping options nearby, so you're not dependent on the hotel breakfast. Unfortunately, these positive aspects barely save the day. The rooms are in a deplorable condition—almost disgusting. It seems like they haven’t been renovated for over 10 years. Offering rooms in such a state to guests is simply unacceptable and a strong reason to avoid this hotel in the future. Sticky furniture surfaces, outdated and obsolete TV sets, chipped walls, damaged furniture, and a shower that desperately needs descaling—all of this makes you feel uncomfortable. It feels like the hotel has been abandoned, with the owners just trying to squeeze out the last bit of revenue. The air conditioning, which produced more noise than cooling, added to the negative experience. The only remedy was to open the windows, which wasn't ideal either. And this wasn't just a one-off issue: after rejecting the first room on the 3rd floor due to its condition, the replacement room on the 5th floor was no better. In the end, we left a day early because we simply didn’t feel comfortable.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sandra & Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 133 件のレビュー 8.5/10 ロケーション
  • 323 件のレビュー 5.8/10 客室
  • 254 件のレビュー 8.2/10 サービス
  • 11 件のレビュー 3.8/10 インターネット
  • 147 件のレビュー 8.3/10 朝食
  • 137 件のレビュー 6.6/10 清潔さ
  • 129 件のレビュー 6.2/10 快適さ
  • 68 件のレビュー 4.9/10 雰囲気

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