Mercure Hotel Frankfurt Eschborn Helfmann Park 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 539 件のレビュー

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Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 1
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Mercure Hotel Frankfurt Eschborn Helfmann Park - Image 4
Helfmann-Park 1, 65760 ESCHBORN, Germany

説明

ホテルのその他の情報

  • 7 event rooms for up to 200 guests with daylight & skyline views (6th floor)

  • Restaurant RELAX - Food, Drinks & You: Leisurely dining out and working

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern rooms with air-conditioning and free WIFI

当ホテルの客室

ホテル所在地

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 ESCHBORN
Germany

GPS:50.139643, 8.584861

電話番号
ファックス +49 6196 9697100

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

BALTHASAR

In our "Balthasar" restaurant, you can enjoy both Hessian and international specialties. Indulge in our creations and enjoy them on our summer terrace in the courtyard when the weather is nice.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  539 件のレビュー

トリップアドバイザーの評価  3.5/5  197 件のレビュー

Disappointing stay – the condition of the rooms leaves a lot to be desired

トリップアドバイザーの評価 1.0/5

TubaLibre トリップアドバイザー認証口コミ

One positive aspect is the hotel's location and the comparatively affordable price for a stay, which is certainly a plus for Eschborn. Additionally, there are free parking spaces available over the weekend, which is convenient since the parking garage would otherwise cost a staggering 19 EUR per day. Another advantage is the good shopping options nearby, so you're not dependent on the hotel breakfast. Unfortunately, these positive aspects barely save the day. The rooms are in a deplorable condition—almost disgusting. It seems like they haven’t been renovated for over 10 years. Offering rooms in such a state to guests is simply unacceptable and a strong reason to avoid this hotel in the future. Sticky furniture surfaces, outdated and obsolete TV sets, chipped walls, damaged furniture, and a shower that desperately needs descaling—all of this makes you feel uncomfortable. It feels like the hotel has been abandoned, with the owners just trying to squeeze out the last bit of revenue. The air conditioning, which produced more noise than cooling, added to the negative experience. The only remedy was to open the windows, which wasn't ideal either. And this wasn't just a one-off issue: after rejecting the first room on the 3rd floor due to its condition, the replacement room on the 5th floor was no better. In the end, we left a day early because we simply didn’t feel comfortable.

Decent stay

トリップアドバイザーの評価 3.0/5

Healsby Couples - トリップアドバイザー認証口コミ

Staff incredibly helpful during issues we experienced with air conditioning not working. Parking free. Petrol station and supermarkets on site. 10 minutes from Frankfurt airport if transiting. Room amenities good, would stay again if in the area.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Sandra & Team

Never again

トリップアドバイザーの評価 2.0/5

oldagedtraveller トリップアドバイザー認証口コミ

We stayed her for one night on our coach tour home to the uk. The evening meal was absolutely dreadful. There were 28 of us on the tour, and only one man to serve us. Plated up meals were served up to us from an older type two tier catering trolley. No menu was available. So it was a case of like it or go without. Potato soup....told sorry no bread available. Main course was a huge pile of rice with a piece of chicken on the top with one spoon of sauce, also cauliflower, broccoli & carrots ALL served up cold with the rice being hard around the edge of the plate so it had obviously been standing about for a while. We then were given a small glass of fruit salad with a small piece of ice cream on the top. The fruit salad was SO hard we had to leave most of it. Sorry to say we would not recommend staying her if this is what guests are expected to eat.

Dear Guest, We regret to read your review and would like to take this opportunity to apologize that your stay was not to your satisfaction. Please be assured that we will discuss and resolve this issue within the team, as this is not part of our hotel's philosophy. We hope that you will give us another opportunity to demonstrate our commitment to service and would be delighted to welcome you to our hotel again. Until then, we wish you a good time.

Overnight stay

トリップアドバイザーの評価 3.0/5

Wendy R トリップアドバイザー認証口コミ

We travelled with an organised tour. The rooms were clean and comfortable but the evening meal was unacceptable. We were given no choices or alternatives, very poor as I have food intolerance. The soup was tepid, no bread rolls available. The meal consisted of a lukewarm chicken breast with cold vegetables and rice with a lukewarm tomato based sauce. Part frozen fruit with small amount of ice cream, which I was unable to eat. Again no alternative. All of the food was brought out on a trolley uncovered, quite clearly all previously prepared. The gentleman serving /collecting dishes it was also covering the bar.

Dear Wendy, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely and all the best for the future. Sandra & Team

Disappointing!!!!!

トリップアドバイザーの評価 2.0/5

Navigator09301984813 ビジネス - トリップアドバイザー認証口コミ

Visited here and reviewed in July 2023, I returned this week in the hope that things may have improved - no improvements it was worse. I’ve just returned home after a 3 night stay for a business trip. Food I ordered on my arrival Monday evening wasn’t particularly tasty, at 15eur for a beef lasagne and 7eur for .75L bottle of water I expected something much better. I couldn’t pay by card, I was told my card wasn’t working - it wasn’t my card at all it was their payment terminal. My room was cold, draughty, permanently smelt of cigarette smoke from people smoking out the front of the hotel under my window, the bathroom smelt mouldy, the room smelt musty and wasn’t particularly clean. The furniture was shabby, walls needed a lick of paint and the bed was really uncomfortable. The breakfasts this time were quite basic, no breakfast tea only herbal - we aren’t all coffee drinkers. When I return to Frankfurt in a few weeks I’ll avoid this hotel and find something nicer elsewhere. Next time I come to Frankfurt I’ll be avoiding this hotel, i

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Schumacher-Bazzoli

との提携 TripAdvisor

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  • 59 件のレビュー 5.4/10 雰囲気

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周辺の他の施設

Eschbornのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。