メルキュールホテル＆レジデンツフランクフルトメッセ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 491 件のレビュー

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Voltastr. 29, 60486 フランクフルトアムマイン, ドイツ

説明

ホテルのその他の情報

  • レストランと広々としたガーデンラウンジでおくつろぎください。

  • メッセフランクフルトに最適な立地です。交通網へのアクセスに優れています

  • リラックス - お食事とお飲み物 - 心地良いおもてなしコンセプト

  • 88のアパートメントは、簡易キッチン付きで、フランクフルトでの長期滞在をお楽しみいただけます

  • 450台収容の屋内駐車場(有料)が敷地内にあり便利

当ホテルの客室

ホテル所在地

メルキュールホテル＆レジデンツフランクフルトメッセ

Voltastr. 29
60486 フランクフルトアムマイン
ドイツ

GPS:50.116781, 8.638955

電話番号
ファックス +49 69 79261606

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

RELAX FOOD DRINKS AND YOU

コスモポリタンな内装が施されたレストラン「トゥエンティ9」で、郷土料理と各国料理をお楽しみください。緑のオアシスのような隣接のガーデンラウンジは、お仕事の後のリラックスにぴったりです。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  491 件のレビュー

トリップアドバイザーの評価  3.5/5  868 件のレビュー

Fantastic

トリップアドバイザーの評価 5.0/5

938joycek トリップアドバイザー認証口コミ

My daughter and grandson stayed here for Euros, lovely big room, brekkie was so good. However my grandson took a seizure at the Fanzone, the staff were amazing allowing us a late check out not charging and honestly taking care of us all. Thank you so much, your employers should be so proud.

Dear 938joycek, On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome your daughter, your grandson and perhaps you as our guest. Best regards, Mathis Matlé, General Manager

Slow service

トリップアドバイザーの評価 4.0/5

jean w トリップアドバイザー認証口コミ

Last day at this hotel today, the rooms are clean and comfortable, the garden space is lovely, a bit of a walk to town but there are frequent trams, Downside is the bar/restaurant in the evening, not sure if short staffed but the few nights we spent in there were an absolute shambles, slow service, forgetting orders, tables cluttered. Now I know the Euros are on so surely they could have brought in more staff, although the staff who were on were so disorganized it was very poor, letting the hotel down

Dear 90JeanW, I sincerely apologize for the problems regarding the bar and restaurant service that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Maret is a great staff

トリップアドバイザーの評価 5.0/5

Jing P トリップアドバイザー認証口コミ

The front desk staff are extremely kind and helpful. In particular, Maret is very very kind. As a foreigner who comes to Frankfurt for a conference but does not have an adaptor for chargers, Maret lent his own charger to me several times. I really appreciate it. He is such a kind and hard-working staff.

Lieber jingp911, Ihr Feedback ist eine besondere Auszeichnung und ein Höhepunkt eines Tages, an dem wir Gastgeber sein dürfen. Über die Bestnote freuen wir uns sehr und werden das Lob für unseren Service und insbesondere für den Kollegen sehr gerne weiterleiten. Sie werden sich wie ich darüber sehr freuen. Schön, dass Sie sich bei uns rundum wohl gefühlt haben. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit besten Grüßen, Mathis Matlé, General Manager

Disappointing Stay

トリップアドバイザーの評価 2.0/5

evelynmL6913GY トリップアドバイザー認証口コミ

I recently stayed at the Mercure Hotel & Residenz Frankfurt Messe and was thoroughly disappointed with my experience. Upon arrival, I encountered a disorganized front desk with no queuing system and I was skipped even though I was waiting patiently. When I was finally attended to, the receptionist informed me that breakfast was not included and quoted 21 euros per day. I decided to eat breakfast elsewhere during my stay. Several issues arose during my stay. The housekeeping dial on the phone didn't work, and when I needed my coffee station replenished, I was sent back and forth between the reception and the restaurant. The staff were unhelpful, particularly one receptionist who was reluctant to assist me and directed me to the restaurant repeatedly. Given that the IMEX tradeshow was in town, I was shocked by the poor level of service. When checking out, I faced further frustration with the billing process and felt disrespected when the card terminal was taken away from me before I had finished. As a loyalty program member and frequent traveler, I have never been treated so poorly. I will avoid Mercure hotels in the future unless necessary. Disappointing is an understatement.

Dear evelynmL6913GY, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Disappointing

トリップアドバイザーの評価 2.0/5

Philip13579 Couples - トリップアドバイザー認証口コミ

Booked this Mercure hotel exclusively due to its sauna, in spite of several other, better priced Mercure hotels in Frankfurt. Phoned to have the sauna confirmed the day before. In spite of this, saune “out of order” on arrival. Room was extremely hot, even though radiators were off/cold. Aircon delivered no cooling. Had to” sleep” without bed linen and with open window on New Years eve with surrounding fire work all night. NOT a pleasant sleep experience. Expensive underground parking, where the pay machine did not accept any of my 3 credit cards - reception could not accept payment for parking. Had to go and cash money to get out. Otherwise, it was a nice room and the breakfast was excellent.

Dear Philip, I sincerely apologize for the problems regarding the sauna and the heating that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 321 件のレビュー 8/10 サービス
  • 11 件のレビュー 8.7/10 インターネット
  • 223 件のレビュー 7.9/10 朝食
  • 176 件のレビュー 6.7/10 清潔さ
  • 42 件のレビュー 8.3/10 バー＆飲料

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