お客さまの声 4.3/5 29 件のレビュー
2011年に改装された4つ星ホテル、メルキュールホテルフランクフルトシティメッセは、快適な60客室をご用意しています。そのうち54室は、シングルベッド1台、ツインベッド、またはダブルベッド1台を備えたスタンダード客室で、その他、6室のプリビレッジ客室があります。全室禁煙です。 また、全室にエアコン、デスク、薄型TV 1台、24時間無料のWifiを備えています。12歳以下のお子様1名様がご両親と同室に宿泊される場合、宿泊料金と朝食が無料となります。ペットもご同伴いただけます(1泊当たり15EUR)。
Maps595170 Business - 11/11/2020 トリップアドバイザー認証口コミ
Very small dingle room with extremely good design so that that was no problem. In fact the location of the power points was the best that I have seen in a hotel to date. Breakfast was I suspect a bit limited because of the CORONA problem and was, in view of this, surprisingly good. Location either one tram stop of 5 mins by foot from the main railway station excellent. Price was extremel good, probably again because of CORONA. Peronallly would classiffy the hotel as a really solid 3* rather than a 4* hotel. Hope to stay agaiin as soon as travel is possible in view of the new lockdown in German
Awful scam by Accor chain - be careful, the hotel does not exist!
968jorge Business - 05/09/2020 トリップアドバイザー認証口コミ
I made a reservation and paid for this hotel in Frankfurt. When I got to the hotel to check in, I found out that the hotel was closed for business. Then I tried to contact your team several times no one answer the phone. then I called the Accor customer service and its people told me that they did not know what happened to the hotel and they did not know anything about my reservation. They were rude and unhelpful. I asked to be relocated to a different accomodation within their chain but they said that it was not possible. Literally, they told that it was not their problem rather it was my problem and that I was on my own. Their service was below poor and disgraceful to say the least. The "customer service" people told me that I can either sleep on the street or book a different hotel because they could not do anything to help. The customer service is disgraceful and lacking human touch. No one was able to help at all. I waited all afternoon to see if "management" or someone from Accor who actually cared about their reputation would contact me but nothing. The hotel is located in a scary area of Frankfurt btw. Lots of people in drugs and homeless around. It was about 7-8pm that I gave up hopes and decided to book a different hotel. I had to book a hotel with a different brand that costed me over 150 EUR per night (The Radisson Blu, which they were fantastic, excellent customer service and late check out!). To date the Accor has not refunded my money neither has contacted me at all, neither has paid a compensation for the damages. I am quite shocked about the level of customer service that Accor provides. I never had experienced something like this ever in my life. Not even a backpacker accommodation service would have ever treated me this way. So be careful with the Accor scam, they will take your money, shut their business and then run away without offering, at least, an apology or help. If i could rate their service minus zero, I would do it!
Enjoy_Travel13 Business - 15/03/2020 トリップアドバイザー認証口コミ
The hotel is fine. f you are unlucky to have a room facing the front expect to be disturbed until the early morning and then again from early morning - the hotel is not well protected from the tram noise or the noise of drunks shouting in the streets in the night. The hotel interior though is fine. The beds are very comfortable. Be careful bout the drinks fridge. You will be charged for taking anything from it. There is no notice that tells you this. So this is unlike all other hotels I have been in.
Good for short stays
BillTriant 25/02/2020 トリップアドバイザー認証口コミ
Located close to central restaurants and shops. Rooms OK but noisy as on main road. Staff could be a bit more friendlier and accommodating. Ideal for 1-2 day stay but would struggle to stay for longer so would prefer to look at other accommodations available in the area.
Stay at Mercure
maheshchn Business - 19/11/2019 トリップアドバイザー認証口コミ
The location of the hotel was well connected to the Frankfurt area. Nearby to shopping malls, railway station and bus station. The stay was very comfortable. The room was neat and clean. The Front desk service was good