ノボテルフランクフルトシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,357 件のレビュー

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Lise-Meitner-Strasse 2, 60486 フランクフルト, ドイツ

説明

ホテルのその他の情報

  • フランクフルトメッセや中央駅へもアクセス良好

  • 広々とした客室には、Live'N'DreamベッドとWi-Fiを完備しています。

  • ラウンジ、バー、レストラン「ノボ²」では、リビングルームのような空間で会話やリラクゼーションをお楽しみください

  • ご家族連れにも最適：キッズコーナー、ファミリールームなど

  • 250名様まで対応可能なミーティング施設

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ホテル所在地

ノボテルフランクフルトシティ

Lise-Meitner-Strasse 2
60486 フランクフルト
ドイツ

GPS:50.115482, 8.642122

電話番号
ファックス +49 69 79303930

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVO2 RESTAURANT

当ホテルでは、エアコン完備のレストランで、世界各地の名物都会料理をご提供しています。天気の良い日は、人気のテラスでおいしいお食事と冷たいお飲み物をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,357 件のレビュー

トリップアドバイザーの評価  3.5/5  1,191 件のレビュー

Great stay, nice location.

トリップアドバイザーの評価 5.0/5

Samlad31 Solo travel - トリップアドバイザー認証口コミ

Fantastic hotel, please take the poor reviews with a pinch of salt. Very comfortable, modern rooms with a small fridge and tea/coffee making facilities. Large king size bed and sofa, the mattress is a little soft, it might not be to everyone’s taste but I have slept like a log. Great bathroom, hot and powerful shower over a deep bath. Facilities - very good, nice bar and breakfast area. Provisions to purchase at reception, bottle water, crisps etc. Food has been lovely and the welcome was typically German ;) Great transport links into the city, 5 minutes walk from tram stop.

OK for a short business stay.

トリップアドバイザーの評価 3.0/5

bizfish トリップアドバイザー認証口コミ

Adequate is the best description. Check in was OK but very busy. Rooms were OK but no water provided and the plumbing in the bathroom was not ideal - the room had a sewerage smell and housekeeping just used air freshener.... Beds were good but shower pressure was low. Limited amenities. Breakfast was very good and the dinner choice was limited but good quality.

Warning - breakfast closes half an hour before advertised

トリップアドバイザーの評価 2.0/5

lauraparke926 ファミリー - トリップアドバイザー認証口コミ

We’re currently staying with 2 children and asked last night what time breakfast was served until. We were told 10.30 and so came down at 10.00 this morning. After being ignored for around 5 minutes a man came up to us and said we could pay if we wanted but there was no point as we only had 25 minutes to eat. I then went to discuss the matter with reception and they pretty much said sorry we should be able to get food until 10.30 and then it would be cleared away but then we could stay and eat. I said that was my understanding but not what we had been told in the restaurant. They did apologise but did nothing to rectify the issue. I now have 2 very hungry children, one of which is in tears. I worked for Hilton for 10 years on front desk (and my husband also did for 3 years, in the restaurant) and this would not happen there. I only gave Novotel a try because it was closer to where we needed to be but I will go back to Hilton next time. The customer service is much much better and the timings are as advertised. Nobody would be pretty much turned away from the restaurant half an hour before breakfast closed. Rooms are basic but are clean, no irons but there is an ironing room available.

Dear lauraparke926, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you had with the breakfast service during your stay. It seems there was a miscommunication regarding the timing, which understandably led to frustration, especially with children involved. The team in the restaurant was simply trying to inform you of the buffet closing time to avoid any surprises when food is cleared at 10:30, but I understand this message may not have been communicated in the best way, and I apologize for that. I also regret that this situation wasn't handled more proactively at the time. We strive to provide excellent service, and I’m sorry we fell short of your expectations on this occasion. Your feedback is invaluable, and we will ensure our team is reminded of the importance of clear and considerate communication with our guests. Thank you again for sharing your thoughts, and I hope we have the opportunity to better meet your expectations should you choose to stay with us again. Best regards, Lars Paschold Guest Experience Assistant

Not comfortable pillows.

トリップアドバイザーの評価 3.0/5

Sonya R トリップアドバイザー認証口コミ

Friendly and helpful staff. Large selection of pleasant food for breakfast with juices, coffee etc. Room was a good size, clean. But, we have in room two super soft pillows for each of us. It was impossible to sleep on them because it was really low position for head (almost flat). I took out blankets from the covers, rolled them and used as support for pillows. I guess hotel should have at least one soft pillow and one firm to accommodate different preferences of guests.

Good Hotel and value for money. Nice Location

トリップアドバイザーの評価 5.0/5

NorthStar52184343453 ファミリー - トリップアドバイザー認証口コミ

Excellent service provided by staff Zdarsky while in Frankfurt City, She made our check in smooth and gave us lots of good information about the thing to do nearby. Nearby to the City centre and is in a good location.Highly recommended hotel in Frankfurt.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 530 件のレビュー 8.6/10 ロケーション
  • 782 件のレビュー 7.3/10 客室
  • 719 件のレビュー 9/10 サービス
  • 14 件のレビュー 8.5/10 インターネット
  • 426 件のレビュー 8.4/10 朝食
  • 363 件のレビュー 7.5/10 清潔さ
  • 156 件のレビュー 7.4/10 料理

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