ノボテルフランクフルトシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,340 件のレビュー

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Lise-Meitner-Strasse 2, 60486 フランクフルト, ドイツ

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ホテルのその他の情報

  • フランクフルトメッセや中央駅へもアクセス良好

  • 広々とした客室には、Live'N'DreamベッドとWi-Fiを完備しています。

  • ラウンジ、バー、レストラン「ノボ²」では、リビングルームのような空間で会話やリラクゼーションをお楽しみください

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  • 250名様まで対応可能なミーティング施設

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ホテル所在地

ノボテルフランクフルトシティ

Lise-Meitner-Strasse 2
60486 フランクフルト
ドイツ

GPS:50.115482, 8.642122

電話番号
ファックス +49 69 79303930

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVO2 RESTAURANT

当ホテルでは、エアコン完備のレストランで、世界各地の名物都会料理をご提供しています。天気の良い日は、人気のテラスでおいしいお食事と冷たいお飲み物をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,340 件のレビュー

トリップアドバイザーの評価  3.5/5  1,189 件のレビュー

OK for a short business stay.

トリップアドバイザーの評価 3.0/5

bizfish トリップアドバイザー認証口コミ

Adequate is the best description. Check in was OK but very busy. Rooms were OK but no water provided and the plumbing in the bathroom was not ideal - the room had a sewerage smell and housekeeping just used air freshener.... Beds were good but shower pressure was low. Limited amenities. Breakfast was very good and the dinner choice was limited but good quality.

Warning - breakfast closes half an hour before advertised

トリップアドバイザーの評価 2.0/5

lauraparke926 ファミリー - トリップアドバイザー認証口コミ

We’re currently staying with 2 children and asked last night what time breakfast was served until. We were told 10.30 and so came down at 10.00 this morning. After being ignored for around 5 minutes a man came up to us and said we could pay if we wanted but there was no point as we only had 25 minutes to eat. I then went to discuss the matter with reception and they pretty much said sorry we should be able to get food until 10.30 and then it would be cleared away but then we could stay and eat. I said that was my understanding but not what we had been told in the restaurant. They did apologise but did nothing to rectify the issue. I now have 2 very hungry children, one of which is in tears. I worked for Hilton for 10 years on front desk (and my husband also did for 3 years, in the restaurant) and this would not happen there. I only gave Novotel a try because it was closer to where we needed to be but I will go back to Hilton next time. The customer service is much much better and the timings are as advertised. Nobody would be pretty much turned away from the restaurant half an hour before breakfast closed. Rooms are basic but are clean, no irons but there is an ironing room available.

Dear lauraparke926, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you had with the breakfast service during your stay. It seems there was a miscommunication regarding the timing, which understandably led to frustration, especially with children involved. The team in the restaurant was simply trying to inform you of the buffet closing time to avoid any surprises when food is cleared at 10:30, but I understand this message may not have been communicated in the best way, and I apologize for that. I also regret that this situation wasn't handled more proactively at the time. We strive to provide excellent service, and I’m sorry we fell short of your expectations on this occasion. Your feedback is invaluable, and we will ensure our team is reminded of the importance of clear and considerate communication with our guests. Thank you again for sharing your thoughts, and I hope we have the opportunity to better meet your expectations should you choose to stay with us again. Best regards, Lars Paschold Guest Experience Assistant

Not comfortable pillows.

トリップアドバイザーの評価 3.0/5

Sonya R トリップアドバイザー認証口コミ

Friendly and helpful staff. Large selection of pleasant food for breakfast with juices, coffee etc. Room was a good size, clean. But, we have in room two super soft pillows for each of us. It was impossible to sleep on them because it was really low position for head (almost flat). I took out blankets from the covers, rolled them and used as support for pillows. I guess hotel should have at least one soft pillow and one firm to accommodate different preferences of guests.

Good Hotel and value for money. Nice Location

トリップアドバイザーの評価 5.0/5

NorthStar52184343453 ファミリー - トリップアドバイザー認証口コミ

Excellent service provided by staff Zdarsky while in Frankfurt City, She made our check in smooth and gave us lots of good information about the thing to do nearby. Nearby to the City centre and is in a good location.Highly recommended hotel in Frankfurt.

Near the Messe conference centre

トリップアドバイザーの評価 4.0/5

md1mm トリップアドバイザー認証口コミ

This is not a top of the range Novotel but it is perfectly adequate. It is clean and offers most of what you would want without luxury. It is around 10 minutes walk from the Messe conference centre. There is not much around this hotel and it is around 30 minutes walk to downtown. The hotel has a restaurant which is OK but not at all busy considering the size of the hotel. Breakfast was very good. Would I stay again? Yes if I was attending a meeting at the Messe centre and did not want to pay the Marriott prices.

Hello md1mm, thank you very much for your review and your frank words. I am pleased that we were able to meet your expectations and that you had a good stay with us at the trade fair. We are already looking forward to your next visit and I wish you a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

との提携 TripAdvisor

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