Novotel Erlangen

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 499

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Hofmannstrasse 34, 91052 ERLANGEN, Niemcy

Opis

O hotelu

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Nasze pokoje

Lokalizacja hotelu

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Niemcy

Pozycja GPS:49.592866, 11.013377

Telefon
Faks +49 9131 9747500

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 499

Ocena TripAdvisor  4.0/5  Liczba opinii: 662

Below average

Ocena na stronie TripAdvisor 2.0/5

Eero N Opinia zatwierdzona w TripAdvisor

Below average. Rooms are old und need renewal. Toilet and shower not very well cleaned and the thermostat not working properly. Pizza from hotel restaurant was made from pre-frozen. Typical 2 star hotel, there are many better options in Erlangen

Dear 968eeron, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room & the restaurant did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Erlangen

Idealny nocleg transferowy

Ocena klientów 4.5/5

Aga Rodziny - Opinie potwierdzone ALL

Duzy pokój, miła obsługa, dobre śniadanie

Dear Aga, Thank you very much for your visit. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Novotel Erlangen

Late arrival with a perfect Check-in Service

Ocena na stronie TripAdvisor 5.0/5

petercrauwels Couples - Opinia zatwierdzona w TripAdvisor

Even that we arrived late (after midnight) our reservation was still in the system. A very nice gentleman upon arrival help us with check-in and gave us a perfect check-in experience.

Dear petercrauwels, It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. We would like to thank you for the top rating and the great remarks on the colleague. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Novotel Erlangen

Dobra lokalizacja, spokój i super obsługa

Ocena klientów 4.5/5

Piotr Pobyt służbowy - Opinie potwierdzone ALL

Wszystko było ok, pokój czysty, obsługa pomocna, śniadanie dobre.

Dear Mr. K., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Great place to stay, but hospitality can be improved

Ocena na stronie TripAdvisor 3.0/5

ryanantenor Rodziny - Opinia zatwierdzona w TripAdvisor

On 17 july 2024! Me and my family stayed here for a stopover from our road trips. It's great place and best room they can offer , some area are bit outdated but still comfy to stay. Sadly we arrived bit later in the evening because of the traffic. Luckily a nice lady in the counter has seems everything ready and has forgot that I am a member she might forgot to give us the welcome drinks voucher. Which I didn't though about it, because coming from Czech Republic, it was all via smart phone. But all went well and we were tired so we head ahead and sleep. The next morning went all downside. Upon checkout which I want to use my welcome drinks, but apparently I need to have a voucher for all of us which we were 4 ppl. When I went to the bar and claims it. He was f** rude and says, do you have a welcome drink voucher? "No, then I cannot give to you"...but which I said I believe I have rights and can show him in my apps. But for someone reason he was not even listening, and just said "What do you want?!!" which I replied: "I just want to ask a coke cola" . Which he grabs the cola and saying: "Here you go! It's okay?! It's okay! " but I wanted to ask for my wife and 2 kids...sadly I didn't even bother...I was just shocked and just want to get out. Which sadly also I forgot my 2 little bags and only remember when I arrived to Novotel Frankfurt..Which I had 2 hours drive which 4 hours in total just because of him. I was tired from long driving and I did not expect this situation from this 4 stars hotel! I was just happy that I didn't stay long and also grateful that they still retrieved my bags and have a great manager to put it aside and able to explain her the situation. But that guy was on the bar was really rude. It was around 12 pm in the afternoon!

Dear Ryan A, We would like to offer our sincere apologies for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Now we would like to ask you to give us another chance. Best regards, The team of the Novotel Erlangen

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 359 Liczba opinii 9.1/10 Lokalizacja
  • 655 Liczba opinii 6.5/10 Pokój
  • 588 Liczba opinii 9.3/10 Obsługa
  • 13 Liczba opinii 9.3/10 Internet
  • 361 Liczba opinii 8.5/10 Śniadanie
  • 256 Liczba opinii 7.8/10 Czystość
  • 154 Liczba opinii 4.2/10 Dobra oferta cenowa
  • 100 Liczba opinii 5.2/10 Klimat

Zarządzane przez Trustyou

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Erlangen - wszystkie nasze hotele

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