Novotel Erlangen

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 618

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Hofmannstrasse 34, 91052 ERLANGEN, Germany

Opis

O hotelu

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Nasze pokoje

Lokalizacja hotelu

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

Pozycja GPS:49.592866, 11.013377

Telefon
Faks +49 9131 9747500

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 618

Ocena TripAdvisor  4.0/5  Liczba opinii: 659

Dobra lokalizacja, spokój i super obsługa

Ocena klientów 4.5/5

Piotr Pobyt służbowy - Opinie potwierdzone ALL

Wszystko było ok, pokój czysty, obsługa pomocna, śniadanie dobre.

Dear Mr. K., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Great place to stay, but hospitality can be improved

Ocena na stronie TripAdvisor 3.0/5

ryanantenor Rodziny - Opinia zatwierdzona w TripAdvisor

On 17 july 2024! Me and my family stayed here for a stopover from our road trips. It's great place and best room they can offer , some area are bit outdated but still comfy to stay. Sadly we arrived bit later in the evening because of the traffic. Luckily a nice lady in the counter has seems everything ready and has forgot that I am a member she might forgot to give us the welcome drinks voucher. Which I didn't though about it, because coming from Czech Republic, it was all via smart phone. But all went well and we were tired so we head ahead and sleep. The next morning went all downside. Upon checkout which I want to use my welcome drinks, but apparently I need to have a voucher for all of us which we were 4 ppl. When I went to the bar and claims it. He was f** rude and says, do you have a welcome drink voucher? "No, then I cannot give to you"...but which I said I believe I have rights and can show him in my apps. But for someone reason he was not even listening, and just said "What do you want?!!" which I replied: "I just want to ask a coke cola" . Which he grabs the cola and saying: "Here you go! It's okay?! It's okay! " but I wanted to ask for my wife and 2 kids...sadly I didn't even bother...I was just shocked and just want to get out. Which sadly also I forgot my 2 little bags and only remember when I arrived to Novotel Frankfurt..Which I had 2 hours drive which 4 hours in total just because of him. I was tired from long driving and I did not expect this situation from this 4 stars hotel! I was just happy that I didn't stay long and also grateful that they still retrieved my bags and have a great manager to put it aside and able to explain her the situation. But that guy was on the bar was really rude. It was around 12 pm in the afternoon!

Dear Ryan A, We would like to offer our sincere apologies for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Now we would like to ask you to give us another chance. Best regards, The team of the Novotel Erlangen

Average overall

Ocena na stronie TripAdvisor 3.0/5

KLoupos Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Average overall but good option when Nuremberg is full. 15 minute walk to the train station so easy to move around. Nice position close to the market and restaurants of Erlangen. The breakfast was average quality, rooms are clean but nothing very special.

Dear KLoupos, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and the breakfast did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Erlangen

Great hotel stay

Ocena na stronie TripAdvisor 5.0/5

svenMarch74 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Check in/out fast and easy. Staff is always friendly and customer focused. Rooms are superb and in good conditions. Housekeeping is doing a great job. Free WiFi is fast and stable enough for HD streaming. Indoor car paring for a good price. The Gym is good for cardio and a bit weight training. As a Accor diamond member I got more than I expected. My first hotel choice in this region! Many thx to all

Dear svenMarch74, Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest rating. We will gladly pass along these top review and positive remarks on our services to the colleagues. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Erlangen

Average hotel, good if traveling with a pet

Ocena na stronie TripAdvisor 3.0/5

24brentv Couples - Opinia zatwierdzona w TripAdvisor

Booked this hotel with points when traveling back home from vacation. Positives: - Very good soundproofing of the room - Clean parking garage which seems secure (18€/night) - Executive room has quite a large terrace which is ideal if traveling with a dog - Friendly staff Negatives: - Bed extremely saggy - Breakfast is ok but 24€/person/night which is way to much - Rooms feel very old Would stay again if the price was low or when booking with points again.

Dear 24brentv, Thank you for your positive remarks on teh staff, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mesut Kesici, General Manager / Direktor

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 406 Liczba opinii 9.2/10 Lokalizacja
  • 769 Liczba opinii 6.6/10 Pokój
  • 686 Liczba opinii 9.3/10 Obsługa
  • 23 Liczba opinii 5.9/10 Internet
  • 399 Liczba opinii 8.8/10 Śniadanie
  • 301 Liczba opinii 7.8/10 Czystość
  • 172 Liczba opinii 5/10 Dobra oferta cenowa

Zarządzane przez Trustyou

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