Novotel Erlangen

ملاحظة أراء العملاء (رأي ALL) 4.5/5 1,499 أراء

Novotel Erlangen - Image 1
Novotel Erlangen - Image 2
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Hofmannstrasse 34, 91052 ERLANGEN, ألمانيا

الوصف

خدمات الفندق الإضافية

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

الإقامات المتوفرة لدينا

موقع الفندق

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
ألمانيا

نظام تحديد المواقع العالمي (GPS):49.592866, 11.013377

الهاتف
فاكس +49 9131 9747500

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  1,499 أراء

تقييم TripAdvisor  4.0/5  662 أراء

Below average

ملاحظة Tripadvisor 2.0/5

Eero N تقييم TripAdvisor المعتمد

Below average. Rooms are old und need renewal. Toilet and shower not very well cleaned and the thermostat not working properly. Pizza from hotel restaurant was made from pre-frozen. Typical 2 star hotel, there are many better options in Erlangen

Dear 968eeron, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room & the restaurant did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Erlangen

Late arrival with a perfect Check-in Service

ملاحظة Tripadvisor 5.0/5

petercrauwels Couples - تقييم TripAdvisor المعتمد

Even that we arrived late (after midnight) our reservation was still in the system. A very nice gentleman upon arrival help us with check-in and gave us a perfect check-in experience.

Dear petercrauwels, It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. We would like to thank you for the top rating and the great remarks on the colleague. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Novotel Erlangen

Great place to stay, but hospitality can be improved

ملاحظة Tripadvisor 3.0/5

ryanantenor العائلات - تقييم TripAdvisor المعتمد

On 17 july 2024! Me and my family stayed here for a stopover from our road trips. It's great place and best room they can offer , some area are bit outdated but still comfy to stay. Sadly we arrived bit later in the evening because of the traffic. Luckily a nice lady in the counter has seems everything ready and has forgot that I am a member she might forgot to give us the welcome drinks voucher. Which I didn't though about it, because coming from Czech Republic, it was all via smart phone. But all went well and we were tired so we head ahead and sleep. The next morning went all downside. Upon checkout which I want to use my welcome drinks, but apparently I need to have a voucher for all of us which we were 4 ppl. When I went to the bar and claims it. He was f** rude and says, do you have a welcome drink voucher? "No, then I cannot give to you"...but which I said I believe I have rights and can show him in my apps. But for someone reason he was not even listening, and just said "What do you want?!!" which I replied: "I just want to ask a coke cola" . Which he grabs the cola and saying: "Here you go! It's okay?! It's okay! " but I wanted to ask for my wife and 2 kids...sadly I didn't even bother...I was just shocked and just want to get out. Which sadly also I forgot my 2 little bags and only remember when I arrived to Novotel Frankfurt..Which I had 2 hours drive which 4 hours in total just because of him. I was tired from long driving and I did not expect this situation from this 4 stars hotel! I was just happy that I didn't stay long and also grateful that they still retrieved my bags and have a great manager to put it aside and able to explain her the situation. But that guy was on the bar was really rude. It was around 12 pm in the afternoon!

Dear Ryan A, We would like to offer our sincere apologies for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Now we would like to ask you to give us another chance. Best regards, The team of the Novotel Erlangen

Average overall

ملاحظة Tripadvisor 3.0/5

KLoupos المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Average overall but good option when Nuremberg is full. 15 minute walk to the train station so easy to move around. Nice position close to the market and restaurants of Erlangen. The breakfast was average quality, rooms are clean but nothing very special.

Dear KLoupos, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room and the breakfast did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Novotel Erlangen

Great hotel stay

ملاحظة Tripadvisor 5.0/5

svenMarch74 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Check in/out fast and easy. Staff is always friendly and customer focused. Rooms are superb and in good conditions. Housekeeping is doing a great job. Free WiFi is fast and stable enough for HD streaming. Indoor car paring for a good price. The Gym is good for cardio and a bit weight training. As a Accor diamond member I got more than I expected. My first hotel choice in this region! Many thx to all

Dear svenMarch74, Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest rating. We will gladly pass along these top review and positive remarks on our services to the colleagues. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Novotel Erlangen

بالاشتراك مع TripAdvisor

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