Hotel Mondial am Dom Cologne MGallery 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 2 283

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Hotel Mondial am Dom Cologne MGallery - Image 1
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Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4
Kurt-Hackenberg-Platz 1, 50667 KOLONIA, Niemcy

Opis

O hotelu

  • Ekskluzywny hotel na kolońskiej starówce, blisko katedry i Renu

  • Nowoczesne pokoje, niektóre z bezpośrednim widokiem na katedrę w Kolonii

  • Dwie ekskluzywne prywatne jadalnie z zewnętrznym tarasem

  • 5 sal konferencyjnych ze światłem dziennym, niektóre z zewnętrznym tarasem

  • Bogaty bufet śniadaniowy w weekendy do 12:00

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Lokalizacja hotelu

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 KOLONIA
Niemcy

Pozycja GPS:50.94009, 6.960014

Telefon
Faks +49 221 2063527

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 2 283

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 767

Certyfikat Doskonałości 2024

A convenient city centre hotel

Ocena na stronie TripAdvisor 5.0/5

Paul C Couples - Opinia zatwierdzona w TripAdvisor

A well run city centre hotel. It is within walking distance of the station and close to the cathedral, museums and numerous eating places. We were very impressed with the buffet breakfast which had every possible choice that we could think of! We just stayed for one night as we were passing through the city. However we would certainly return when visiting Cologne again.

Dear Paul C, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Hans Schultheis Guest Relation & Quality Manager

Good hotel, but not great if you have bad hips!

Ocena na stronie TripAdvisor 4.0/5

Maxine C Couples - Opinia zatwierdzona w TripAdvisor

Lovely hotel with good soundproofing because the city at night is noisy! The breakfast was lovely with a really good selection of different items. The mushrooms and fruit were really good. The bed was comfy, but rather high. I have a dislocated hip with some arthritis in it and a total hip replacement on the other side, the shower was hard to get in to with the high bath side and rather dangerous to get out of.

Dear Maxine, thank you for your feedback. We're glad to hear that you enjoyed the soundproofing, breakfast, and comfort of the bed. However, we're sorry to learn about the difficulties you had with the high bath side and shower, especially given your health situation. For your next reservation, we will make sure to offer you a room with a shower to improve your experience. Your comfort and safety are very important to us, and we hope to have the opportunity to better accommodate you in the future. Greetings from Cologne, Alexandra Riedinger Sales Manager

Ocena klientów 3.0/5

Zygmunt Pary - Opinie potwierdzone ALL

Podczas zameldowania doliczono mi „lokalne podatki” pomimo że w potwierdzeniu rezerwacji było napisane „zawiera podatki” W pokoju znalazłem skarpety poprzedniego gościa

Dear Guest, thank you for taking the time to share your experience with us. We deeply regret that your stay did not meet the high standards we strive for. We are sorry that there was some confusion regarding local taxes during the billing process. The “taxes included” mentioned in the booking confirmation refer to general taxes and fees, however local taxes may vary according to legislation and may be charged separately. We apologize if this was not clearly communicated. Regarding the incident in the room, we sincerely apologize for this error. Cleanliness and hygiene are our top priority and we will ensure that this does not happen again. We have already taken measures to sensitize our housekeeping team in this regard. We hope that you will give us another chance to provide you with the first-class service you expect from us during your next stay. Yours sincerely, Alexandra Riedinger Sales Manager

A place to avoid

Ocena na stronie TripAdvisor 1.0/5

christianstaf Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I have written a lengthy review to their website before complaining with the hotel, this led to no where, only a promise that “we will be looked after on our next stay”, which will obviously not happen, here an excerpt: Check-in took very long, due to a member of the check-in staff explaining (which was not prompted by the customer) the whole town of Cologne and places to go. Staff was generally dismissive and not friendly at all - only at check out I met a nice person - too little, too late. (Only offered something free in the kiosk, no thanks) There was a sewer smell on the Ground floor, which was horrible and very concerning. It was acknowledged by the staff, but brushed off. There was also a smell in the shower of stagnant water, which was more than unpleasant. In my opinion, these foul smells are possibly a health hazard and concerning, definitively not acceptable for a four star rated hotel in Germany. To top it all off: there was a punctured pillowcase on my bed and the towels smelled horrible. The room was tired and extremely noisy, so sleep was hard to come by, on top of that a false alarm at 7AM was triggered by someone und the whole hotel had to be evacuated.

Dear Christian, thank you for taking the time to share your feedback about your recent stay with us at Hotel Mondial am Dom Cologne-MGallery. We genuinely value our guests' experiences and are sorry to hear that we did not meet your expectations. We apologize for the prolonged check-in process and the lack of attentiveness from our staff. It is our goal to provide efficient and friendly service, and we regret that this was not your experience. Your feedback has been shared with our team to ensure improvements are made. We are also very sorry to hear about the unpleasant odors you encountered. The health and comfort of our guests are of utmost importance, and we will investigate these issues further to address any underlying causes. Regarding the condition of your room and the towel quality, we are disappointed to hear that these did not meet our standards. Please rest assured that we will review our housekeeping procedures to prevent such issues in the future. We understand how disruptive the early morning alarm must have been and apologize for the inconvenience caused. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Alexandra Riedinger Sales Manager

Perfect stay, highly recommend the Mondial

Ocena na stronie TripAdvisor 5.0/5

pooksgirl Opinia zatwierdzona w TripAdvisor

Stayed here during our trip to cologne before moving to Essen to attend a gig. We were meant to leave from Essen to Köln airport to come home however our flight was cancelled and we managed to book back at the Mondial until our rebooked flight. Staff were fantastic throughout both stays. Lovely spacious and comfortable rooms. I don't think I've ever slept as well in a hotel. We ended up in a Dom view room during our flight cancellation, what a view to wake up to. Highly recommend and we will definitely be back

Dear pooksgirl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 661 Liczba opinii 9.7/10 Lokalizacja
  • 1 567 Liczba opinii 7.7/10 Pokój
  • 1 519 Liczba opinii 9/10 Obsługa
  • 15 Liczba opinii 6.9/10 Internet
  • 1 126 Liczba opinii 9/10 Śniadanie
  • 630 Liczba opinii 8.2/10 Czystość
  • 402 Liczba opinii 9.1/10 Klimat
  • 293 Liczba opinii 7.8/10 Jedzenie

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