Pullman London St Pancras 4 stars

Customer review rating (ALL Rating) 4.5/5 3,726 reviews

Best price
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Pullman London St Pancras - Image 1
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100 - 110 Euston Road, NW1 2AJ LONDON, United Kingdom

Description

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • Gym Facilities open 24/7 and Sauna from 6:00am to 11:00pm

Our accommodation(s)

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Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ LONDON
United Kingdom

GPS:51.52851, -0.127689

Telephone
Fax +44 20 7666 9025

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GA KingsX

GA KingsX combines both glamour culture and the contemporary modern era mixed with London's vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,726 reviews

TripAdvisor Rating  4.5/5  6,035 reviews

Certificate of excellence 2024

Close to perfect. Missed by small margin only.

TripAdvisor rating 4.0/5

ss2115 TripAdvisor review

Great location. Underground both directions, 1 block from Eurostar, buses, lots of restaurants, pubs and bars all around. Good size room and bathroom. Good helpful and friendly staff. Terrific breakfast each morning and we ate a couple of dinners as well - great food. But miscommunication between hotel and breakfast staff that never got updated and required long wait and explanations each morning. Our visit coincided with warm days and the rooms were hot. Couldn't sleep. No AC. Not all rooms allowed opening windows. Changed room to shaded side of building and opening window - better but not great. Good hot water and decent pressure in the shower.

Fantastic

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

Staff could not do enough for us. Ideal location. Great ambiance in bar area

Dear John, Thank you for taking the time to share your experience at Pullman London St Pancras. I am delighted to read you enjoyed your stay with us - It is always a pleasure to read that our guests had a truly memorable time with us. Thank you again for sharing your experience, and we look forward to welcoming you back home soon. Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Standards slipping

Customer review rating 1.5/5

Peterc Couples - Confirmed reviews ALL

Breakfast standard falling, room could be cleaner.

Dear Peter, Thank you for taking the time to tell us about your recent experience at Pullman London St Pancras. I am really sorry to know that we failed to meet your expectations on this occasion. Please allow me to express my sincere apologies, as this in no way reflects the high quality of service we strive to provide. I have followed up with both our Housekeeping Team and Kitchen team with regards to your comments as we take all feedback constructively in order to improve. Rest assured that our team have been made aware and are currently working on finding solutions. On a separate note, I have asked my Front Office Team to send through your invoice to the address on file, and I am sorry that you did not receive this when requested. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Comfortable stay, nice bar and good breakfast

Customer review rating 4.5/5

James W. Business - Confirmed reviews ALL

Efficient and friendly checkin, comfortable room, nice bar and good breakfast located where we wanted to be. Would stay again. Slightly on the expensive side but isn't everything?

Poor guest relations and service

Customer review rating 1.5/5

Tg Couples - Confirmed reviews ALL

The heating in the room was very high and the thermostat could not be altered. Couldn’t get a response from reception, housekeeping, room service - phone wasn’t picked up. Reception always had a long queue and understaffed. No one available to help in four star hotel.

Dear Thomas, Thank you for taking the time to tell us about your experience at Pullman London St Pancras. I am really sorry to know that we failed to meet your expectations on this occasion. Please allow me to express my sincere apologies, as this in no way reflects the high quality of service we strive to provide. I have passed on the feedback to the relevant departments who take this very seriously. Once again, thank you again for bringing these issues to our attention. We hope to be able to welcome you back soon so you can have the great experience so many of our guests praise us for. Warm regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

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Other web-users rate our hotel

  • 1,852 reviews 9.8/10 Location
  • 2,501 reviews 7.6/10 Room
  • 2,447 reviews 9.1/10 Service
  • 40 reviews 6.3/10 WiFi
  • 1,175 reviews 9.1/10 Breakfast
  • 732 reviews 8.2/10 Food
  • 700 reviews 9/10 Vibe
  • 660 reviews 8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.