ノボテルクィーンズタウンレイクサイド 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,860 件のレビュー

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Cnr Earl St and Marine Parade, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • バーやレストラン、ショップまで徒歩圏内

  • Wi-Fi、ワークスペース、液晶TV、有料ムービー

  • モダンなダイニング、新鮮な地元の食材

  • あらゆるイベントに対応可能な明るい多機能スペース

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ホテル所在地

ノボテルクィーンズタウンレイクサイド

Cnr Earl St and Marine Parade, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.033729, 168.661759

電話番号
ファックス +64 3 442 7469

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,860 件のレビュー

トリップアドバイザーの評価  4.2/5  4,034 件のレビュー

お客さまの声 5.0/5

Yuko T. ファミリー - 確認済みレビュー すべて

テカポ湖の辺りにあり好立地。キッチン付きなので、徒歩で行ける地元のスーパーで食材を購入するのも楽しそう。次回は長期滞在してみたい。

Dear Yuko, Thank you very much for taking the time to share your lovely feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location near Lake Tekapo and found the in-room kitchen a valuable feature. Having a nearby supermarket within walking distance certainly makes it easy for guests to enjoy the flexibility of preparing their own meals, especially for longer stays. It is wonderful to know that you would like to stay with us for an extended visit next time. We would be absolutely delighted to welcome you back and ensure you have an even more enjoyable and comfortable long-term stay. Thank you once again for your kind comments, and we look forward to welcoming you back in the future. Kind regards, Guest Relations Team Novotel Queenstown Lakeside

Good location.

トリップアドバイザーの評価 4.0/5

CherieClenick トリップアドバイザー認証口コミ

Great location. We were on the bottom floor facing the Main Street. Room was clean and semi refurbished. Still very 90s vibe with an older bathroom. Breakfast was super average - we would go up around 8am and the food was either running out or old and soggy. The egg station was unmanned and whilst had potential to be good. It wasn’t. Overall the location was the main sell, rooms are clean and tidy but when you are paying over $500 AUD you tend to judge more harshly.

Kia ora Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our location and found your room clean and tidy. At the same time, we’re sorry to read that other aspects of your stay did not meet expectations, particularly in relation to breakfast and overall value. Your comments about the breakfast experience have been noted and shared with our food and beverage team, as consistency and freshness are very important to us. We also appreciate your honest remarks regarding the room style and bathroom, and we understand that expectations are higher at this price point. Thank you again for your constructive feedback. It helps us identify where we can improve, and we hope to have the opportunity to provide a better experience should you choose to stay with us again. Sincerely, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Nice stay

トリップアドバイザーの評価 5.0/5

Alyda123 トリップアドバイザー認証口コミ

We stayed at this hotel for 2 nights, were were on the ground floor, the hotel is in a great position to explore the town, we had dinner one night in the bar area, the food was nice and well presented. Our room was excellent it was clean and tidy and had everything we needed for our stay, this is the perfect place to stay if you are visiting this area. We went on the cable car ride and the Luge experience, well worth it and great views of the town. Just one word of warning. IF YOU ARE GOING TO BOOK THIS HOTEL AND YOU ARE TRAVELLING BY CAR, YOU MUST PRE BOOK A PARKING SPACE WITH THE HOTEL. We had booked through a third party and arrived about 19.00 in the evening, parking then is an absolute nightmare, we used MAN Street car park overnight 25 Dollars if you collect your car before 10am , we then parked on Adelaide Street, this is free all day, about 10 mins walk from the hotel, then Man Street again overnight

Kia ora, Thank you for taking the time to share such a detailed review of your stay. We’re pleased to hear you enjoyed our central location, found your room clean and comfortable, and had a nice dining experience in the bar. It’s also great to know you enjoyed the Skyline gondola and Luge experience — the views really are special. Thank you as well for sharing your parking tips with future guests. Parking in Queenstown can certainly be challenging, particularly in the evenings, and we appreciate you highlighting the importance of planning ahead when travelling by car. Your comments are helpful for others considering their options. We’re glad your overall stay was a positive one and hope to welcome you back again should you return to Queenstown. Sincerely, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Great location by the lake

トリップアドバイザーの評価 4.0/5

GlobetrottingSwede トリップアドバイザー認証口コミ

The hotel is functional and has no particular charm. It caters for groups and individual travelers. Good breakfast buffet, but don’t bother with any other meals, since they’re plenty of places to eat nearby.

Kia ora Thank you for taking the time to share your feedback. We appreciate your honest comments and are pleased to hear that you enjoyed the breakfast buffet. Our central location does place guests within easy walking distance of many excellent dining options, which many visitors find convenient during their stay. We understand your perspective regarding the overall feel of the hotel and value your feedback, as it helps us identify areas where we can continue to improve the guest experience. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Sincerely, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

お客さまの声 1.5/5

Imaeda T. ファミリー - 確認済みレビュー すべて

ブッキングコムで予約しました。宿泊前日に明日お待ちしていますとメールを受け取った のに、行ったら予約が無いと言われました。それも、午前中に、荷物を預けた時だけでなく、チェックイン時も又、違うスタッフから予約されていないと言われ、確認にかなりの時間がかかりました。 やっとチェックインして部屋にいると、何と他の客が鍵を開けて入ってきました。向こうもびっくり。その後、ホテルスタッフから電話がかかってきて、あなたの部屋は違っている、別の部屋だと。 その後、出かけ、戻ってきたら、部屋の鍵が開かない。スタッフからは、ごめんなさいの一言もありませんでした。

Hello Imaeda, Thank you for taking the time to share your feedback. We are truly sorry for the issues you experienced during your recent stay. We sincerely apologise for the confusion with your reservation, the delays at check-in, and the inconvenience caused by the room mix-up. We completely understand how upsetting it must have been to have another guest enter your room and for the lock issues when returning to your room, and we are very sorry that our staff did not offer a proper apology at the time. Please be assured that your concerns have been shared with our management and operations teams to ensure that these situations are addressed and prevented in the future. Your experience does not reflect the standard of service we aim to provide, and we deeply regret the distress this caused. We hope you might consider giving us another opportunity to provide a smooth and enjoyable stay, so we can demonstrate the true Novotel experience. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

との提携 TripAdvisor

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