ノボテルクィーンズタウンレイクサイド 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,841 件のレビュー

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Cnr Earl St and Marine Parade, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • バーやレストラン、ショップまで徒歩圏内

  • Wi-Fi、ワークスペース、液晶TV、有料ムービー

  • モダンなダイニング、新鮮な地元の食材

  • あらゆるイベントに対応可能な明るい多機能スペース

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ホテル所在地

ノボテルクィーンズタウンレイクサイド

Cnr Earl St and Marine Parade, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.033729, 168.661759

電話番号
ファックス +64 3 442 7469

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,841 件のレビュー

トリップアドバイザーの評価  4.2/5  4,030 件のレビュー

Nice hotel in amazing location but no parking for guests

トリップアドバイザーの評価 4.0/5

superanalyst トリップアドバイザー認証口コミ

Nice hotel in an amazing location - arguably the best in town. Perfect for families with young kids as the beachfront playground was outside our door if you're in the wing closer to the beach. However, hotel did not communicate that we needed to reserve parking and when we showed up after a LONG flight, they left us to fend for ourselves to find street parking during a very busy week. We stayed for 4 nights and no parking was available during the time. The front desk should have communicated to guests at time of reservation to also make reservation for car parking. When we checked in, the front desk made it seem like it was pretty frequent that valet parking runs out sounds like this is a common issue. Given price paid, I would have expected better communication on this point

Kia Ora Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location and found it ideal for families, particularly with the beachfront and playground so close by. We’re sorry for the frustration you experienced with parking on arrival. We understand how challenging this would have been after a long flight, especially during a very busy period. Valet parking is limited and does need to be reserved in advance, and we agree that clearer communication at the time of booking is essential. Your comments have been shared with the team, as improving how this information is communicated is important to help guests plan their arrival more smoothly. Thank you again for your honest and constructive feedback. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back in the future. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside

Best hotel in Queenstown

トリップアドバイザーの評価 5.0/5

sarabjeet s トリップアドバイザー認証口コミ

I really love the location of this hotel. its very near by the river bank and to the market.. Rooms are good... Really love the hospitality especially Mr. Pradip at front desk who guided very well and Mr. Karan(with long moustaches) at bar counter who is very professional in his work. He made made very good cocktails for me, really like his behavior towards the customers, really appreciate genuine guy...

Kia Ora Thank you for your wonderful feedback. We’re very pleased to hear that you enjoyed our location so close to the lake and market, and that the room met your expectations. It’s especially lovely to read your kind comments about the hospitality you received. We’re delighted that Pradip at the front desk provided helpful guidance during your stay, and that Karan at the bar made such a positive impression with his professionalism, friendly manner, and cocktails. Your recognition will be shared with both of them and the wider team. Thank you for taking the time to recommend us. We hope to welcome you back again on your next visit to Queenstown. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside

お客さまの声 2.0/5

Tesu K. ファミリー - 確認済みレビュー すべて

年末年始に始めてのクイーズタウンでした。HOTELの立地は最高ですが、サービスはビジネスHOTEL以下。コンシェルジュは滞在中ずっと不在。タクシーも呼んでくれず。。。値段はほぼ立地代ですね（笑）

Dear Tesu Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location to be a highlight of your stay, especially during such a busy year end and New Year period in Queenstown. We’re sorry to learn that the level of service you experienced did not meet your expectations, particularly regarding concierge availability and assistance with arranging transport. This is certainly not the standard we aim to provide, and your comments have been shared with the relevant teams so we can review how support is offered during peak periods. We appreciate your honesty, as feedback like this helps us identify where we need to improve. We hope that, with these points addressed, we may have the opportunity to welcome you back for a more positive experience in the future. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

お客さまの声 4.0/5

Tetsuya K. ファミリー - 確認済みレビュー すべて

従業員は親切で、清掃も行き届いており宿泊は快適でした。滞在人数分のタオル他アメニティーグッズが始めから準備されていれば、さらに街の詳細な駐車場案内がウェブページに掲載されていればなお良かったです。

Dear Tetsuya K. Thank you for sharing your feedback. We’re delighted to hear that you found our staff friendly and the hotel clean, making your stay comfortable. We also appreciate your suggestions regarding providing towels and amenities for all guests from the start, as well as including more detailed parking information on our website. Your comments are valuable and will help us improve the experience for future guests. Kind regards, Guest Relations Team Novotel Queenstown Lakeside

お客さまの声 4.5/5

Ritsuko S. ご友人 - 確認済みレビュー すべて

朝食も美味しく、 素晴らしい体験が出来ました

Dear Ritsuko Thank you for your feedback. We’re very pleased to hear that you enjoyed the lakeside views, our convenient location close to the city, and the easy walking distance to restaurants and attractions. It’s also wonderful to know that you enjoyed the breakfast and had a great overall experience. We appreciate you choosing to stay with us and hope to welcome you back again soon. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

との提携 TripAdvisor

その他のウェブユーザーの評価

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周辺の他の施設

クイーンズタウンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。