ソフィテルクイーンズタウンホテルアンドスパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 699 件のレビュー

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8 Duke Street, PO Box 1797, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • SOスパと最新式のジム

  • 3つのブティックミーティングスペース

  • レストラン2軒、ワイン & ジャズバー1軒

  • ALLSAFE認証取得済み

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ホテル所在地

ソフィテルクイーンズタウンホテルアンドスパ

8 Duke Street, PO Box 1797, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.031318, 168.658901

電話番号
ファックス +64 3 450 0046

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  699 件のレビュー

トリップアドバイザーの評価  4.5/5  1,972 件のレビュー

2024エクセレンス認証

great location and nice rooms

トリップアドバイザーの評価 4.0/5

CLCLCL C トリップアドバイザー認証口コミ

good people too. the concierge guy was very helpful and the check in ladies as well, the bar where we had the free drink was nice and cosy. rooms were large and comfortable. best location in town, close to restaurants and shops in the central area.

Not 5 stars

トリップアドバイザーの評価 2.0/5

284cherylv Couples - トリップアドバイザー認証口コミ

We stayed for 6 nights and were so incredibly disappointed. First they gave us room 323 where the heating didn’t work properly and my husband’s side of the bed was sagging and hard so then they swapped us to room 420 and also put a heater in there (no discount to apologise for our horrible first night). Room 420 had a bed that was hard on my side this time, the reading lights emitted no light whatsoever so I couldn’t relax with my book. Both rooms had really poor lighting in general even when the dimmer switch was turned right up. And then to cap it off the heating started playing up in this second room so that even the extra heater was struggling to keep the room warm. Our expectations were high because… Sofitel, and were horribly dashed. Couldn’t wait to get home to our comfy bed.

Bonjour Cheryl, Thank you for taking the time to share your feedback regarding your recent stay. I am truly sorry to hear that your experience did not meet your expectations, and I deeply regret the discomfort you and your husband experienced during your visit. We strive to provide a comfortable and enjoyable stay for all our guests, and it’s clear that we fell short in your case. The issues you mentioned with the heating, bed comfort, and lighting are certainly not reflective of the high standards we aim to uphold. Your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed promptly, and we will be reviewing our processes to prevent similar situations in the future. I understand how frustrating it must have been to encounter multiple issues during your stay, and I apologize for the inconvenience caused. While I know this does not change your experience, I would like to assure you that your feedback is invaluable in helping us improve. If you decide to give us another opportunity to serve you, please feel free to reach out to me directly so that I can personally ensure your next stay is flawless. Kind Regards, Pradnya Lohate Front Office Manager

Sofitel Queenstown 2024

トリップアドバイザーの評価 5.0/5

mlever2017 ファミリー - トリップアドバイザー認証口コミ

Great luxury hotel, centrally locate. Excellent customer service at reception and in the restaurant. Large clean comfortable room with underfloor heating in bathroom.

Bonjour Mlever2017, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay at Sofitel Queenstown Hotel and Spa. It's wonderful to know that our central location, customer service, and the comfort of your room, especially the underfloor heating in the bathroom, contributed to your positive experience. We hope to welcome you back for another luxurious stay in the near future! Kind Regards, Pradnya Lohate Front Office Manager

Location is the best. Awesome facilities and staff

トリップアドバイザーの評価 5.0/5

Quest10637840032 トリップアドバイザー認証口コミ

We have stayed at the Sofitel QT several times. You simply can't beat the location or the facilities. However, the big difference here are their staff. From the time we started the booking - to the time we walked out the door at the end - their team looked after us like family. I cannot speak highly enough of several of these people. Thank you, thank you thank you.

Bonjour Quest10637840032, Thank you for taking the time to share such a wonderful review of your stay at Sofitel Queenstown Hotel and Spa. We are delighted to hear that you enjoyed our prime location and facilities, but what truly warms our hearts is your kind words about our staff. We strive to treat every guest like family, and it’s incredibly rewarding to know that we succeeded in making your stay memorable. Your appreciation and recognition of our team members mean a lot to us. We will be sure to pass on your thanks to the entire team. We look forward to welcoming you back for many more stays in the future. Kind Regards, Pradnya Lohate Front Office Manager

First Stay at Sofitel Queenstown.

トリップアドバイザーの評価 5.0/5

don M トリップアドバイザー認証口コミ

Enjoyed everything about this hotel. Location, staff, breakfast, dinner, room - everything. We had a couple of dinners in the hotel & the food was truly excellent. It's a very well run hotel & all staff are friendly and professional. We would happily stay again.

Bonjour donml877HW, Thank you for your wonderful review of your first stay at Sofitel Queenstown! We're thrilled to hear that you enjoyed every aspect of your experience, from the location and staff to the breakfast, dinner, and your room. We're especially delighted that you found our dinners to be excellent and our staff both friendly and professional. Your kind words are a great motivation for our team. We look forward to welcoming you back for another memorable stay in the future! Kind Regards, Pradnya Lohate Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 311 件のレビュー 9.2/10 ロケーション
  • 406 件のレビュー 7.6/10 客室
  • 478 件のレビュー 8.9/10 サービス
  • 6 件のレビュー 2.6/10 インターネット
  • 129 件のレビュー 8/10 雰囲気
  • 109 件のレビュー 7.7/10 朝食
  • 98 件のレビュー 6.9/10 清潔さ
  • 69 件のレビュー 5.5/10 お値打ち度

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クイーンズタウンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。