ソフィテルクイーンズタウンホテルアンドスパ 5 つ星

Bonjour Cheryl Thank you for choosing to stay with Sofitel Queenstown during your visit to New Zealand, and for taking the time to share your valuable feedback. We greatly appreciate your positive comments about our location and staff, and we're delighted to hear that you enjoyed your overall experience. We're truly sorry to hear about the issue you encountered with the beds during your stay. We understand that a good night's sleep is essential, especially during a ski holiday. Your feedback about the beds is crucial, and we apologize for any discomfort you experienced. We will certainly take your comments into consideration and prioritize an investment in upgrading the beds to ensure a more comfortable stay for our future guests. We also regret any inconvenience you faced with the spa in the first room and the lighting in the second room. These issues are not reflective of our usual standards, and we will address them promptly to ensure they do not recur. Regarding the equipment locker, we appreciate your input, and we will evaluate its capacity and suitability for peak season usage to ensure it meets the needs of our guests. We are grateful for your understanding of the challenges our staff sometimes face due to factors beyond their control. We take pride in their dedication to making your stay as enjoyable as possible. We genuinely value your feedback, and we hope that you will consider staying with us again in the future. We are committed to making the necessary improvements to enhance your experience. If you have any further comments or concerns, please feel free to reach out to us. Thank you once again for choosing us for your Queenstown visit. Merci Philip Riley Operations Manager

Bonjour Tanya & Eddie Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience we look forward to welcoming you back in the future. Warm regards / Merci, Philip Riley Operations Manager

Bonjour tiffanysC538HZ Thank you for your kind words and continued loyalty to Sofitel Queenstown. We're delighted to hear that our attention to detail and exceptional service have consistently met your expectations. We're glad you found the staff helpful and appreciated their balanced approach. It's wonderful to know that you love the Sofitel Queenstown and consider it your go-to choice in Queenstown, whether it's during the summer or winter seasons. We can't wait to welcome you back once again and provide you with another exceptional stay. Your ongoing loyalty means a lot to us! Merci Philip

Bonjour Luxury Traveller32 Thank you so much for taking the time to share your experience at our hotel! We are thrilled to hear that you had an incredible 5-star stay during your recent trip to Queenstown. It's wonderful to know that you enjoyed the central location of the hotel, the spacious and luxuriously appointed room, and the breathtaking view of the Remarkables from your balcony. We take pride in providing those extra touches like the Nespresso coffee maker and turn-down service to enhance your stay. We're also delighted that you found our breakfast options enjoyable and that our staff went out of their way to make your experience special. Your feedback about the body lotion gift is greatly appreciated, and we are always here to accommodate your preferences. We'll definitely take note of your comment about the room service options, as we continually strive to improve our services and offerings based on guest feedback. Your kind words about our staff and the ambiance of our lobby bar are truly heartwarming. We are dedicated to providing exceptional service and creating a memorable atmosphere for our guests. Thank you for making us one of your favorite luxury hotels, and we look forward to welcoming you back for another outstanding stay in the future. Your feedback is invaluable to us, and we appreciate your support! Merci Philip Riley Operations Manager