レストラン2軒、ワイン & ジャズバー1軒
8 Duke Street, PO Box 1797, ニュージーランド
Queenstouw Int. and Dom. Airport
アクセス: 7 km / 4.35 mi 12 min drive
チェックインはからです - チェックアウトはです
LEFT BANK BISTRO
Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.
Le Salon Rouge
Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.
291lukem Solo travel - トリップアドバイザー認証口コミ
Sofitel Queenstown is definitely French chic! I was lucky to have a club room and enjoyed cocktails and appetisers in the Rouge lounge each evening. The staff at the hotel were standout. Friendly and attentive. The hospitality really made for a great stay in beautiful Queenstown.
Classy spot and great location
CherylCBrisbane Couples - トリップアドバイザー認証口コミ
You cannot beat the location or staff at this hotel in Queenstown. We enjoyed our stay but the main issue for us were the tired old beds. Don’t need a pillow menu when the beds (we tried two having requested a room change due to this) are woeful. Was like sleeping in side by side hammocks with a ridge the size of the remarkables between you! Investment needed in beds asap! Spa didn’t work in first room, some lights didn’t work in the second. Good sleep is essential on a ski holiday and on that front we were let down. Staff are wonderful considering they are working with elements outside of their control. Small equipment locker that would struggle in peak season and we had to work around a bike, other gear etc. would not stay again unless I knew beds were renewed.
Bonjour Cheryl Thank you for choosing to stay with Sofitel Queenstown during your visit to New Zealand, and for taking the time to share your valuable feedback. We greatly appreciate your positive comments about our location and staff, and we're delighted to hear that you enjoyed your overall experience. We're truly sorry to hear about the issue you encountered with the beds during your stay. We understand that a good night's sleep is essential, especially during a ski holiday. Your feedback about the beds is crucial, and we apologize for any discomfort you experienced. We will certainly take your comments into consideration and prioritize an investment in upgrading the beds to ensure a more comfortable stay for our future guests. We also regret any inconvenience you faced with the spa in the first room and the lighting in the second room. These issues are not reflective of our usual standards, and we will address them promptly to ensure they do not recur. Regarding the equipment locker, we appreciate your input, and we will evaluate its capacity and suitability for peak season usage to ensure it meets the needs of our guests. We are grateful for your understanding of the challenges our staff sometimes face due to factors beyond their control. We take pride in their dedication to making your stay as enjoyable as possible. We genuinely value your feedback, and we hope that you will consider staying with us again in the future. We are committed to making the necessary improvements to enhance your experience. If you have any further comments or concerns, please feel free to reach out to us. Thank you once again for choosing us for your Queenstown visit. Merci Philip Riley Operations Manager
Superb accommodation, staff and services.
B8694CKtanyah Couples - トリップアドバイザー認証口コミ
Total bliss. We spent 14 wonderful days and nights here and felt so welcomed and at home. The staff, without exception, were so kind, respectful and courteous. Frederico in the Le Rouge Salon, and Hatu in the Breakfast Bistro - to name just a couple. (That's one tip, perhaps name badges that are easier to read so I could be sure to mention everyone by name in my thank you message). Phillip could not do enough for us - thank you for that special private tour of No.10, very memorable! I loved everything about our stay. Whilst the renovations were on we barely heard a peep and what we did hear was not problematic and during the day. I was a little apprehensive as some reviews mentioned this - but not an issue whatsoever. The provisions for Club Members are extraordinarily generous. We so appreciated our stay with you - thank you so much to all of you for making us feel so cared for. We will be back! Tanya & Eddie.
Bonjour Tanya & Eddie Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience we look forward to welcoming you back in the future. Warm regards / Merci, Philip Riley Operations Manager
Never let down
Once again the Sofitel Hotel of the Accor Group never lets us down. Brilliant attention to detail. The staff were helpful without be intrusive. Phillip the operations manager (I think) was exceptional. We love the Sofitel. We will always book the Sofitel when we are in Queentown; summer or winter seasons.
Bonjour tiffanysC538HZ Thank you for your kind words and continued loyalty to Sofitel Queenstown. We're delighted to hear that our attention to detail and exceptional service have consistently met your expectations. We're glad you found the staff helpful and appreciated their balanced approach. It's wonderful to know that you love the Sofitel Queenstown and consider it your go-to choice in Queenstown, whether it's during the summer or winter seasons. We can't wait to welcome you back once again and provide you with another exceptional stay. Your ongoing loyalty means a lot to us! Merci Philip
It’s a luxury experience - we loved it!
LuxuryTraveller32 Couples - トリップアドバイザー認証口コミ
This hotel was incredible, a true 5 star experience. We stayed for 4 nights on a short trip to Queenstown recently. The hotel location is great and very central to everything you need. Our room was very spacious and very well appointed with a lux vibe. A small balcony provided us with a breathtaking view of the Remarkables. A Nespresso coffee maker and turn down service was a nice touch. We had breakfast included which was great. Heaps of options and a lovely start to the day. The hotel staff went out of their way to make the experience great even arranging for a gift of the body lotion when I told them that we loved it. The lobby bar is also great and worth a visit or even sitting in the lobby and admiring the decor. We felt like we were in Europe. The only area for improvement from my perspective was the room service options which were limited. I love luxury hotels and this is now one of my favourites! Well done to management for hiring and training great staff - it makes your hotel a standout!
Bonjour Luxury Traveller32 Thank you so much for taking the time to share your experience at our hotel! We are thrilled to hear that you had an incredible 5-star stay during your recent trip to Queenstown. It's wonderful to know that you enjoyed the central location of the hotel, the spacious and luxuriously appointed room, and the breathtaking view of the Remarkables from your balcony. We take pride in providing those extra touches like the Nespresso coffee maker and turn-down service to enhance your stay. We're also delighted that you found our breakfast options enjoyable and that our staff went out of their way to make your experience special. Your feedback about the body lotion gift is greatly appreciated, and we are always here to accommodate your preferences. We'll definitely take note of your comment about the room service options, as we continually strive to improve our services and offerings based on guest feedback. Your kind words about our staff and the ambiance of our lobby bar are truly heartwarming. We are dedicated to providing exceptional service and creating a memorable atmosphere for our guests. Thank you for making us one of your favorite luxury hotels, and we look forward to welcoming you back for another outstanding stay in the future. Your feedback is invaluable to us, and we appreciate your support! Merci Philip Riley Operations Manager