Sofitel Queenstown Hotel and Spa 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 915 件のレビュー

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8 Duke Street, PO Box 1797, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • Central location in Queenstown’s dining, shopping and adventure district

  • SOスパと最新式のジム

  • 3つのブティックミーティングスペース

  • レストラン2軒、ワイン & ジャズバー1軒

  • ALLSAFE認証取得済み

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ホテル所在地

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.031318, 168.658901

電話番号
ファックス +64 3 450 0046

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  915 件のレビュー

トリップアドバイザーの評価  4.6/5  2,013 件のレビュー

2025エクセレンス認証

Nice place but terrible service

トリップアドバイザーの評価 2.0/5

N3506QXjoep トリップアドバイザー認証口コミ

Beautiful place that is centrally located but service is inexplicably terrible. Our room was hot, in-room thermostat didn’t work and we were told the front desk controlled the temperature and they would cool down the room. Never happened, Room was hot as hell all night. Crazy.

Old French Charm meets Contemporary

トリップアドバイザーの評価 5.0/5

wockinwod トリップアドバイザー認証口コミ

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

Bonjour / Kia Ora wockinwod, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your Junior Suite and the views it offers, as well as the comfort of your bedroom and the spacious bathroom. I’m glad that you were able to enjoy our Club Lounge experience and that Federico made your visit extra special. I will be sure to pass on your kind words to him—it’s always wonderful for the team to know their efforts are appreciated. We also appreciate your honest feedback regarding the air conditioning in your room and the booking hiccup with the hammam. Please rest assured we have shared your comments with the relevant departments to ensure a seamless experience for our future guests. It was a pleasure having you with us, and we hope to welcome you back to Sofitel Queenstown soon for another memorable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

A five star hotel this is not

トリップアドバイザーの評価 3.0/5

vb43 トリップアドバイザー認証口コミ

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel. While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

お客さまの声 4.5/5

Tetsuya H. ファミリー - 確認済みレビュー すべて

一点、ルームサービスメニューの充実が望まれる。

Bonjour / Kia Ora Mr. H., Thank you for taking the time to share your feedback and for rating your stay so highly. We’re delighted to hear that you enjoyed our location, your room, and the beautiful views — they truly are some of the highlights of staying with us. We also appreciate your comment regarding the room service menu. Guest feedback is invaluable to us, and we are continually reviewing our offerings to ensure they meet expectations. Your suggestion has been shared with our Food & Beverage team for consideration as we look at future enhancements. We hope to welcome you back again soon and provide an even more enjoyable experience next time. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Cozy hotel a stones throw from ferg burger

トリップアドバイザーの評価 5.0/5

436nicholasm トリップアドバイザー認証口コミ

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

との提携 TripAdvisor

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