Sofitel Queenstown Hotel and Spa 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 861 件のレビュー

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Sofitel Queenstown Hotel and Spa - Image 1
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Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • Central location in Queenstown’s dining, shopping and adventure district

  • SOスパと最新式のジム

  • 3つのブティックミーティングスペース

  • レストラン2軒、ワイン & ジャズバー1軒

  • ALLSAFE認証取得済み

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ホテル所在地

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.031318, 168.658901

電話番号
ファックス +64 3 450 0046

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  861 件のレビュー

トリップアドバイザーの評価  4.6/5  2,008 件のレビュー

2025エクセレンス認証

Needs consistency to stand out

トリップアドバイザーの評価 4.0/5

Jenni K トリップアドバイザー認証口コミ

This was an interesting stay with a mix of failures and wins. Let’s start with the failures first. 1. I tried to book using the app. Tried three times and each of the three times the bookings crashed I tried the fourth time using the actual Accor app finally made it through I then rang the hotel direct the next day to make sure that they had received my reservation. In the meantime the other three that had supposedly crashed did in fact go through which then had to be manually cancelled by me on the app. 2. A few days before arriving a call sent us a upgrade email with which I accepted the $150 spa offer for $200 worth of credit. I then went on their spa website to try to book my spa - again the site failing the three times I tried, giving me a triple two error message and advising me to contact the hotel direct. I ended up taking screenshots and sending these to Harriet (who I have been dealing with that reservations to see if she could book it in for me) Having not heard from her by the next day we walked to the Sofitel ourselves and I sat down with a lovely lady at the reception who then booked the spa treatments for me. 3. Check-in day was relatively uncomplicated and quite quick. We were upgraded as per my Platinum status (hubby is Gold) to a Junior Suite We had moved from the St Moritz M Gallery hotel down the road to this Sofitel hotel and we’re expecting great things) We have stayed multiple times at the Saint Moritz M Gallery and experienced their majestic Alpine suites that overlook Lake Wakatipu., So we know what good looks like. Upon entering our room 322 I was very disappointed. The room was empty, stark and devoid of any personality or warmth. Nothing like the photos you see on the Accor website. I felt like we had been given the “two dollar shop version” of the junior Suite Now, I’m deciding to move the bolster cushion that was on the bed I uncovered a dead spider. I yelled out to my husband to come quick as I snapped a couple of photos and asked him to pick the thing up off the bed and throw it out the window. That was it I had had enough. We went downstairs to enjoy our canapés and whilst there I said to my husband I’m not happy I’m going to have a talk to reception. Now for the wins 1. With a mixed heritage of Italian and Asian, I can be quite forthright, sometimes frankly to the point of rudeness, if I feel like I’m getting the runaround. I explained my misgivings to the young lady at the counter who promptly probably handed me over to her manager Paul . Paul listened quietly while I explained everything out to him and I asked him to have a think about “what you can do to fix our issue for us” True his word Paul came and saw me about 15 minutes later and said he had sorted something out and once we were finished our canapes, to come and see him and he would direct us next on where to go. We met Paul who took us to room 428. This room was divine! Well presented, well fitted out, the room had warmth, it had ambience, it had what I was expecting of a Sofitel suite! Paul helped to move our clothing and luggage to the new room and later sent up a plate of cheese to our room. To say this young man went above and beyond would be an understatement. He listened calmly to my concerns and he addressed them in a way that made me realise that he knew how important those concerns were to me - and therefore how important the fix needed to be. Paul is an exemplary team member. He is an asset to your team - look after this young man. 3. The spa. Wow. I mean, wow. The best $280 I’ve spent to treat me, for a long time. Just book you won’t regret it 4. As a platinum member, we were invited to enjoying afternoon tea between 3pm-5pm which we did and later on the canapés and drinks between 5-7pm. We indulged each night we were there & the offerings were different especially the canapés each night - food was great. 5. Breakfast can be extremely busy and given the small footprint of the restaurant probably a good idea to time your stay well. The pastries were to die for so soft and yummy. The rest of the available fear including the hot and cold selections were as buffets go like a buffet. Their coffee is exceptionally smooth and strong. I do recommend that! Overall I would grade this stay as definitely being inconsistent. There’s definitely room for improvement across not only the hard product offerings, the technology offerings but also the team members and how each person did or didn’t interact with the patrons. My stay will be a little coloured given that we have stayed before at the St Moritz M Gallery down the road. In discussion with my husband, we believe though the Sofitel is ranked as a higher luxury hotel, is in fact the inferior hotel to the ST Moritz M Gallery . We base that on the fact that the warmth ambience at check in, the textures and colours of the fabrics used, the devine smells, the proactive team and the quiet luxury of the St Moritz M Gallery is in complete contrast to the starkness that came through in the Sofitel hotel once you left the lobby area. If they can replicate the graduer of the lobby area into the rooms then the Sofitel will be a five star hotel, that can boast IT IS a five star hotel

Honest review

トリップアドバイザーの評価 4.0/5

Brad D トリップアドバイザー認証口コミ

I recently stayed at Sofitel Queenstown and was disappointed with several aspects of my visit. The mattress in my room was old and uncomfortable, and there was constant noise from the room above, which made it difficult to get proper rest. Housekeeping really needs improvement. Our room wasn’t made up until around 3–4pm, even though we had been out all day. There were also plates of food left outside the room opposite mine for over 12 hours, which was surprising and not acceptable for a hotel of this standard. However, I have to say the staff were absolutely amazing — from the front-of-house team to the wait staff. They were friendly, welcoming, and genuinely helpful throughout our stay. Their service was easily the highlight of the experience. The location is fantastic and the staff are wonderful, but the hotel itself needs to address the housekeeping and room quality issues to match the level of service provided.

10/10

トリップアドバイザーの評価 5.0/5

WeekendsWithHubby トリップアドバイザー認証口コミ

An immaculate stay. Checking in, the keen and friendly agent went over and above to get me everything I needed. I had a BLISSFUL one-hour massage in the spa with La-arni - she’s a miracle worker and really made my stay! Clean, modern rooms and fast WIFI. Top marks! Thank you to everyone who made my stay special.

Disappointing

トリップアドバイザーの評価 3.0/5

Dale S トリップアドバイザー認証口コミ

The European style hotel room is small and has just the basics. However, the shower was not working (no hot water) and it required a plumber to repair it – after we had to leave for our dinner reservation.

Bonjour / Kia Ora dales786, Thank you for taking the time to share your feedback with us. I’m very sorry to hear about the issue you experienced with the shower and that this impacted the comfort of your stay. This is certainly not the standard we aim to provide, and I understand the inconvenience caused, especially with your dinner plans. Please rest assured that your comments have been shared with our maintenance and housekeeping teams to ensure such issues are identified and resolved promptly before our guests arrive. We appreciate you bringing this to our attention and hope we may have the opportunity to welcome you back for a more seamless and enjoyable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Great stay!

トリップアドバイザーの評価 4.0/5

travellerKHN トリップアドバイザー認証口コミ

The Sofitel Queenstown is in a fantastic location — right in the heart of town and within easy walking distance to everything. You really can’t beat the convenience. Parking, however, is on the pricey side at $50 per night, You can find cheaper on your own. Check-in was flawless, and the service throughout our entire stay was exceptional — staff were friendly, attentive, and made everything effortless. Our room was big, spacious, and looked recently renovated. The bathroom TV was a nice touch and added a bit of luxury. The main downside was our balcony. While it was huge, it opened directly onto a public walkway. There was no furniture on it, which I assume is because anyone could easily jump the small gate. It also felt a bit awkward having people able to see straight into our room — some frosted glass or glazing would go a long way. We ended up keeping the blinds closed the entire time for privacy. We visit Queenstown often and usually stay elsewhere, but decided to splurge on the Sofitel this time. While it’s a lovely hotel with great service and a perfect location, some of the cheaper stays we’ve had have been just as enjoyable.

との提携 TripAdvisor

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