ソフィテルクイーンズタウンホテルアンドスパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 564 件のレビュー

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8 Duke Street, PO Box 1797, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 中心部に位置する

  • SOスパと最新式のジム

  • 3つのブティックミーティングスペース

  • レストラン2軒、ワイン & ジャズバー1軒

  • ALLSAFE認証取得済み

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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ホテル所在地

ソフィテルクイーンズタウンホテルアンドスパ

8 Duke Street, PO Box 1797, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.031318, 168.658901

電話番号
ファックス +64 3 450 0046

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  564 件のレビュー

トリップアドバイザーの評価  4.5/5  1,945 件のレビュー

2023エクセレンス認証

Fantastic Stay

トリップアドバイザーの評価 5.0/5

Susan L Friends getaway - トリップアドバイザー認証口コミ

Great location close to everything. The room was amazing, excellently appointed and the bed super comfortable. The staff could not be faulted from the reception, restaurants to the cleaning - nothing was too much trouble. We will definitely stay again.

Luxurious, in the heart of Queenstown!

トリップアドバイザーの評価 5.0/5

jamieclower トリップアドバイザー認証口コミ

So comfortable, in the heart of Queenstown! Really lovely accommodations; I have to say, the heated bathroom floors were divine. This was a great home base as we explored Queenstown - walkable to the waterfront, Skyline, dining and activities. Be prepared that there is construction in the area - didn't impact us except with parking. Options are to self park at the garage near by or have them valet for $50/night. We valeted which was wonderfully convenient, but expensive. We also enjoyed the on site spa, they had availability the day before and it was a highlight of our trip!

ミニバー請求

お客さまの声 2.0/5

太. ファミリー - 確認済みレビュー すべて

ミニバーの40NZ＄の白ワインを1本空けたが、2本分請求された。

Bonjour A. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we want to assure you that a refund for the overcharge on the minibar bill has been processed. The credited amount will be returned to the credit card we have on file. We regret any oversight in this matter and appreciate your understanding. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with. Thank you for your patience and bringing this to our attention. Warm regards, Philip Riley Operations Manager

Good experience

トリップアドバイザーの評価 4.0/5

travbud1 Couples - トリップアドバイザー認証口コミ

The hotel itself is lovely and the rooms are very nice. I had reserved a room with a Juliet balcony, but was not provided with one. I would say that the staff themselves are perhaps not quite as strong as at other similar properties. This may simply be a function of being in Queenstown, but there certainly were some challenges in terms of front desk requests and at breakfast. Overall, I would suggest that this is a good choice in Queenstown, but is perhaps slightly lacking in terms of service with respect to the brand and the price point of the hotel. I would still recommend staying as the hotel is well appointed and exceedingly well located.

Bonjour Travbud1 Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the hotel and rooms lovely. However, we sincerely apologise for the oversight regarding the Juliet balcony reservation not being fulfilled, if you had brough this to our attention I am sure the team would of been able to assist you. Your comments about our staff and service challenges are noted, and we appreciate your honest assessment. We are committed to addressing the areas you highlighted to ensure a more seamless and enjoyable experience for our guests. Your insights are invaluable in helping us improve, and we thank you for bringing them to our attention. We're glad to know that, overall, you consider our hotel a good choice in Queenstown, and we truly appreciate your recommendation. We hope to have the opportunity to welcome you back in the future, providing an even more satisfying stay. Best Regards, Philip Riley Operations Manager

5 star price, but not a 5 star experience

トリップアドバイザーの評価 2.0/5

Andrew F トリップアドバイザー認証口コミ

Stayed 3 nights in the ‘Prestige Suite’ with ‘Remarkables View’, at an average cost of NZ$812 per night. Let me start with the positives – the hotel is in a good location right in downtown Queenstown. It was very easy to get to all the sights. The room was clean and a good size (noting it was a suite), with good bathroom. Staff always were friendly. The Ok stuff – the hotel’s décor was dated, including in the rooms. The bedroom lighting was extremely dim, and although there were sufficient power points they were hidden away behind bedside tables. There was a ‘boil water’ notice for drinking water in Queenstown, and while the hotel provided boiled water in bottles, more bottles would have been helpful without have to require them from reception. The bad – the suite assigned, room 412, was essentially at street level, with people constantly walking past the windows meaning there was zero privacy if you left curtains open. There were garbage bins directly under of one of the windows. The ‘Remarkables View’ advertised was not easily glimpsed from the main windows, instead could be seen from the corridor side of the suite and were mostly hidden by buildings opposite. Tried to book laundry service on Friday for delivery Saturday night, but was told that due to a public holiday on Monday no laundry was available until Tuesday; which surely isn’t acceptable for a 5 star property. The laundromat elsewhere in Queenstown managed to be open, which is where I ended up spending my Saturday morning. The verdict: This hotel is not up to a 5-star standard. The Prestige Suite assigned while well sized, is very poorly located within the hotel, and the supposed view that it is sold with – one of the reasons I chose the room – was essentially non-existent, while other windows/juliet balconies unusable due to being directly on street level. Ultimately I was left very disappointed with the hotel considering the cost.

Bonjour Mr Fattal. Thank you for taking the time to share your detailed feedback about your recent stay with us here on Trip Advisor and on Google. We truly appreciate your review as it helps us identify areas where we can improve our services and facilities. We are pleased to hear that you found the hotel's location convenient and our staff friendly. However, we deeply regret that your experience did not meet your expectations, particularly in relation to your stay in a suite. I would like to note that I do not see any record of feedback during your stay that could of rectified some of you issues you have raised. We'd like to address your points: Positives: * We're glad you found the hotel's location ideal for exploring Queenstown. * Your appreciation of the room's cleanliness, size, and the bathroom is noted. Areas for Improvement: * We appreciate your comments on the decor and lighting, and we will certainly consider these aspects in our ongoing efforts to enhance the guest experience. * We apologise for the inconvenience regarding the 'boil water' notice and will work on improving communication and provision of essential resources. * Your feedback on the suite's location and the view is valuable to us. We will reevaluate our room description. * We're sorry to hear about the laundry service issue, unfortunately our laundry service is the sole laundry operator in our rural town and is a third party provider and we are bound to their times of operation. Your feedback is essential in helping us improve, and we are genuinely sorry to have left you disappointed, especially considering the cost of your stay. We will use your comments constructively to make necessary enhancements, and we hope that you would consider giving us another chance in the future. If you choose to return, please feel free to contact myself directly on any hotel channel / email or phone and we will ensure that your next experience is more in line with your expectations. Thank you for providing your insights, and we look forward to the opportunity to welcome you back. Warm regards, Philip Riley Operations Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。