Sofitel Queenstown Hotel and Spa 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 886 件のレビュー

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Sofitel Queenstown Hotel and Spa - Image 1
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Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, ニュージーランド, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • Central location in Queenstown’s dining, shopping and adventure district

  • SOスパと最新式のジム

  • 3つのブティックミーティングスペース

  • レストラン2軒、ワイン & ジャズバー1軒

  • ALLSAFE認証取得済み

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ホテル所在地

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797, ニュージーランド
9300 クイーンズタウン
ニュージーランド

GPS:-45.031318, 168.658901

電話番号
ファックス +64 3 450 0046

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  886 件のレビュー

トリップアドバイザーの評価  4.6/5  2,011 件のレビュー

2025エクセレンス認証

Old French Charm meets Contemporary

トリップアドバイザーの評価 5.0/5

wockinwod トリップアドバイザー認証口コミ

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

A five star hotel this is not

トリップアドバイザーの評価 3.0/5

vb43 トリップアドバイザー認証口コミ

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel. While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

お客さまの声 4.5/5

Tetsuya H. ファミリー - 確認済みレビュー すべて

一点、ルームサービスメニューの充実が望まれる。

Bonjour / Kia Ora Mr. H., Thank you for taking the time to share your feedback and for rating your stay so highly. We’re delighted to hear that you enjoyed our location, your room, and the beautiful views — they truly are some of the highlights of staying with us. We also appreciate your comment regarding the room service menu. Guest feedback is invaluable to us, and we are continually reviewing our offerings to ensure they meet expectations. Your suggestion has been shared with our Food & Beverage team for consideration as we look at future enhancements. We hope to welcome you back again soon and provide an even more enjoyable experience next time. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Cozy hotel a stones throw from ferg burger

トリップアドバイザーの評価 5.0/5

436nicholasm トリップアドバイザー認証口コミ

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

Quite expensive for lack of service

トリップアドバイザーの評価 2.0/5

LadsDownUnder トリップアドバイザー認証口コミ

Unfortunately this is the lowest rated review of any hotel I have provided based on an underwhelming experience we had at Sofitel Queenstown. It’s disappointing there is not much to say about this hotel and not sure where to start. The arrival - the drive way was overflowing with vehicles and a truck so we stopped where we could expecting a porter to meet us (as we would expect from any other Sofitel property) The porter service was provided by Guest services after we checked in who then moved our car and arranged our bags to be sent to the room. As a Diamond member we were not offered a room upgrade however advised the room we had over looked the lake (2 blocks away) The room - A luxury room booked and unfortunately it is plain and simple. Far from the standard of other hotels under this brand. Usually we walk into a room with excitement and take pictures but nothing to write home about here. The room also had a strange smell which Guest services attended too. The bath plug didn’t work and had broken teeth. Guest services had to come up twice to fix. The gym - Tiny and outdated equipment. On one visit the water cooler was empty and when I informed guest services it took 20 minutes to replenish. Valet parking - Always a wait of 10-20 minutes. One on arrival back to the hotel at 01:00am after a event, we were greeted by the same guest service agent who was on earlier that morning at 07:00am and again the following breakfast shift. It was clear this hotel has a staffing issue which is fine to comprehend however it’s not satisfactory when the hotel is charging $650 a night for a room that would be worth $300 anywhere else. Unfortunately there was never any sign of a hotel manager to discuss these examples with, or did not receive a feeling of welcome here. Club benefits - the staff were fantastic and friendly. All food service came from the kitchen unlike a standard buffet of other Sofitel lounges. Breakfast - the cafe staff were again sensational and remembered our preferences. The food was tasty with À la carte and buffet options available.

との提携 TripAdvisor

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