レストラン2軒、ワイン & ジャズバー1軒
8 Duke Street, PO Box 1797, ニュージーランド
Queenstouw Int. and Dom. Airport
アクセス: 7 km / 4.35 mi 12 min drive
チェックインはからです - チェックアウトはです
LEFT BANK BISTRO
Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.
Le Salon Rouge
Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.
Susan L Friends getaway - トリップアドバイザー認証口コミ
Great location close to everything. The room was amazing, excellently appointed and the bed super comfortable. The staff could not be faulted from the reception, restaurants to the cleaning - nothing was too much trouble. We will definitely stay again.
Luxurious, in the heart of Queenstown!
So comfortable, in the heart of Queenstown! Really lovely accommodations; I have to say, the heated bathroom floors were divine. This was a great home base as we explored Queenstown - walkable to the waterfront, Skyline, dining and activities. Be prepared that there is construction in the area - didn't impact us except with parking. Options are to self park at the garage near by or have them valet for $50/night. We valeted which was wonderfully convenient, but expensive. We also enjoyed the on site spa, they had availability the day before and it was a highlight of our trip!
太. ファミリー - 確認済みレビュー すべて
Bonjour A. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we want to assure you that a refund for the overcharge on the minibar bill has been processed. The credited amount will be returned to the credit card we have on file. We regret any oversight in this matter and appreciate your understanding. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with. Thank you for your patience and bringing this to our attention. Warm regards, Philip Riley Operations Manager
travbud1 Couples - トリップアドバイザー認証口コミ
The hotel itself is lovely and the rooms are very nice. I had reserved a room with a Juliet balcony, but was not provided with one. I would say that the staff themselves are perhaps not quite as strong as at other similar properties. This may simply be a function of being in Queenstown, but there certainly were some challenges in terms of front desk requests and at breakfast. Overall, I would suggest that this is a good choice in Queenstown, but is perhaps slightly lacking in terms of service with respect to the brand and the price point of the hotel. I would still recommend staying as the hotel is well appointed and exceedingly well located.
Bonjour Travbud1 Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the hotel and rooms lovely. However, we sincerely apologise for the oversight regarding the Juliet balcony reservation not being fulfilled, if you had brough this to our attention I am sure the team would of been able to assist you. Your comments about our staff and service challenges are noted, and we appreciate your honest assessment. We are committed to addressing the areas you highlighted to ensure a more seamless and enjoyable experience for our guests. Your insights are invaluable in helping us improve, and we thank you for bringing them to our attention. We're glad to know that, overall, you consider our hotel a good choice in Queenstown, and we truly appreciate your recommendation. We hope to have the opportunity to welcome you back in the future, providing an even more satisfying stay. Best Regards, Philip Riley Operations Manager
5 star price, but not a 5 star experience
Andrew F トリップアドバイザー認証口コミ
Stayed 3 nights in the ‘Prestige Suite’ with ‘Remarkables View’, at an average cost of NZ$812 per night. Let me start with the positives – the hotel is in a good location right in downtown Queenstown. It was very easy to get to all the sights. The room was clean and a good size (noting it was a suite), with good bathroom. Staff always were friendly. The Ok stuff – the hotel’s décor was dated, including in the rooms. The bedroom lighting was extremely dim, and although there were sufficient power points they were hidden away behind bedside tables. There was a ‘boil water’ notice for drinking water in Queenstown, and while the hotel provided boiled water in bottles, more bottles would have been helpful without have to require them from reception. The bad – the suite assigned, room 412, was essentially at street level, with people constantly walking past the windows meaning there was zero privacy if you left curtains open. There were garbage bins directly under of one of the windows. The ‘Remarkables View’ advertised was not easily glimpsed from the main windows, instead could be seen from the corridor side of the suite and were mostly hidden by buildings opposite. Tried to book laundry service on Friday for delivery Saturday night, but was told that due to a public holiday on Monday no laundry was available until Tuesday; which surely isn’t acceptable for a 5 star property. The laundromat elsewhere in Queenstown managed to be open, which is where I ended up spending my Saturday morning. The verdict: This hotel is not up to a 5-star standard. The Prestige Suite assigned while well sized, is very poorly located within the hotel, and the supposed view that it is sold with – one of the reasons I chose the room – was essentially non-existent, while other windows/juliet balconies unusable due to being directly on street level. Ultimately I was left very disappointed with the hotel considering the cost.
Bonjour Mr Fattal. Thank you for taking the time to share your detailed feedback about your recent stay with us here on Trip Advisor and on Google. We truly appreciate your review as it helps us identify areas where we can improve our services and facilities. We are pleased to hear that you found the hotel's location convenient and our staff friendly. However, we deeply regret that your experience did not meet your expectations, particularly in relation to your stay in a suite. I would like to note that I do not see any record of feedback during your stay that could of rectified some of you issues you have raised. We'd like to address your points: Positives: * We're glad you found the hotel's location ideal for exploring Queenstown. * Your appreciation of the room's cleanliness, size, and the bathroom is noted. Areas for Improvement: * We appreciate your comments on the decor and lighting, and we will certainly consider these aspects in our ongoing efforts to enhance the guest experience. * We apologise for the inconvenience regarding the 'boil water' notice and will work on improving communication and provision of essential resources. * Your feedback on the suite's location and the view is valuable to us. We will reevaluate our room description. * We're sorry to hear about the laundry service issue, unfortunately our laundry service is the sole laundry operator in our rural town and is a third party provider and we are bound to their times of operation. Your feedback is essential in helping us improve, and we are genuinely sorry to have left you disappointed, especially considering the cost of your stay. We will use your comments constructively to make necessary enhancements, and we hope that you would consider giving us another chance in the future. If you choose to return, please feel free to contact myself directly on any hotel channel / email or phone and we will ensure that your next experience is more in line with your expectations. Thank you for providing your insights, and we look forward to the opportunity to welcome you back. Warm regards, Philip Riley Operations Manager