Hotel St Moritz Queenstown - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,800 件のレビュー

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Hotel St Moritz Queenstown - MGallery Collection - Image 1
Hotel St Moritz Queenstown - MGallery Collection - Image 2
Hotel St Moritz Queenstown - MGallery Collection - Image 3
Hotel St Moritz Queenstown - MGallery Collection - Image 4
10-18 Brunswick street, PO Box 1116, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • ワカティプ湖と周辺の山々の美しい眺め

  • 受賞歴を誇り、高くそびえる山々の眺めが美しいバーとレストラン

  • 敷地内にホットタブガーデン、サウナ、ジムあり

  • 高くそびえる山々のパノラマビューが美しいミーティング / イベントスペース

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ホテル所在地

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick street, PO Box 1116
9300 クイーンズタウン
ニュージーランド

GPS:-45.033963, 168.654742

電話番号
ファックス +64 3 442 4667

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,800 件のレビュー

トリップアドバイザーの評価  4.3/5  2,691 件のレビュー

2025エクセレンス認証

Simply excellent

トリップアドバイザーの評価 5.0/5

christophorosjoseph トリップアドバイザー認証口コミ

One of the best hotels we stayed in New Zealand. Very high service standard, spacious and clean rooms as well as a very beautifully decorated lobby. Don't consider staying anywhere else in Queenstown!

Dear Christophoros, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and appreciated our service and facilities. It means a lot to us to be considered one of the best in Queenstown! Sincerely, Claire Simpson Rooms Division Manager

Another wonderful stay!

トリップアドバイザーの評価 5.0/5

Jenni K トリップアドバイザー認証口コミ

We’ve stayed before at St Moritz M Gallery and we were hoping that this stay would be just as good as our previous ones. The hotel did not let us down! We were greeted warmly at reception and given a beautiful welcome drink and ice cold towel. They also upgraded us to a suite as per our Accor status - thank you very much! The suite was well laid out and had a feeling of quiet luxury with its quality fittings, luxury linens, smell and ambience. The bed was firm and so comfortable to sleep in. We had breakfast and dinner at the hotel and highly recommend the seafood fettuccine, it was divine! We love staying at St Moritz M Gallery and would happily recommend others!

Thank you so much for your kind words! We're absolutely thrilled to hear that your recent stay at Hotel St Moritz was just as wonderful as your previous visits. It’s great to know you enjoyed the warm welcome and your suite upgrade; we always aim to make our guests feel special. Thank you for your continued support and for recommending us to others. We can't wait to welcome you back for another memorable visit! Sincerely, Claire Simpson Rooms Division Manager

Well presented hotel, disappointing restaurant

トリップアドバイザーの評価 3.0/5

iTravelFurther トリップアドバイザー認証口コミ

I was allocated a wonderful suite on the fifth floor overlooking the lake - the view was unbeatable. The room itself was luxurious with everything you need; the daily housekeeping was done to a very high standard. There is a very small gym which I used - thankfully no one else was in there. The safe broke during my stay, but reception were very helpful and came up and fixed it within 5 minutes. I had lots of activities booked in Queenstown during my stay which meant the only time I ever used any other part of the hotel was at breakfast. And what a massive let down this was. There are virtually no healthy options. When I tried to engage staff about getting something more substantial, such as the room service fruit platter which I could see being brought from the kitchen - I was dismissed saying that wasn’t available to guests in the buffet. The only coffee available was from an urn - I was told that a barista coffee should have been offered. It wasn’t on either days I dined there. Following a complaint to reception I was given many apologies, told it wasn’t reflective of their high standards, and breakfast would be much improved the following day. Unfortunately the offering and service remained unchanged. The hotel did remove the breakfast charge from my room rate - I acknowledge the gesture with gratitude, but would have preferred not to have had to raise a complaint in the first place (and have a great breakfast). For me all the pros of this hotel were diminished by a badly managed restaurant. Should I have a subsequent stay in Queenstown I'm afraid it won't be at the St Moritz.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent stay at Hotel St Moritz Queenstown - MGallery Collection. We are delighted to learn that you appreciated the luxurious suite and the stunning views from the fifth floor, as well as our attentive housekeeping team. However, I regret that your experience at our restaurant did not meet your expectations. We strive to offer a variety of dining options, and I am disappointed to hear that the breakfast selection did not cater to your preferences. Your comments regarding the availability of healthy options and barista coffee have been noted, and I assure you that your feedback will be reviewed with our culinary team to enhance the overall dining experience. I appreciate your understanding regarding the removal of the breakfast charge, and I am sorry that your concerns were not addressed satisfactorily during your stay. We value your feedback as it helps us to improve our services. Thank you once again for your insights. We hope you will reconsider and give us another opportunity in the future. Best regards, Bridie Restaurant & Bar Manager

Great stay in Queenstown!

トリップアドバイザーの評価 5.0/5

Ted R トリップアドバイザー認証口コミ

I stayed at the St Moritz for two nights and it was very very good! Amazing vies, very comfortable room, easy access to many restaurants and shops Only drawbacks- walking up the hill to get back to the hotel. Would I go back there! Definitely! This will be my “go to” the next time I’m in Queenstown!

Dear Ted, Thanks so much for your wonderful feedback! I’m thrilled to hear you had a great stay and enjoyed the stunning views and comfort of your room. Queenstown can be a bit hilly, but I’m glad you found our location convenient for exploring the area. We can’t wait to welcome you back on your next visit! Sincerely, Claire Simpson Rooms Division Manager

5 STARS

トリップアドバイザーの評価 5.0/5

judithhJ3492JQ トリップアドバイザー認証口コミ

A wonderful experience. Our car was parked by the valet service. We were greeted by the charming reception team. Thea looked after us. Everything was explained well and clearly. Our bags were taken to our room. The room and view is exactly as is depicted. Immaculately clean, wonderfully comfortable, all of which led to a restorative luxurious sleep. Shower room was very stylish, good toiletries and white towels. Breakfast was just on another level of excellence. Eva, one of the splendid chefs provided us every morning with culinary delights. Cara Denise and Rockey, thanks for your hospitality. The pictures cannot bring the warmth or joy we experienced in the St Moritz.

Dear Judith, Thank you so much for your fantastic review! We’re thrilled to hear you had such a wonderful experience and that our team made your stay special Thea, Eva, Cara, Denise, and Rockey will be delighted to hear your kind words. It’s wonderful to know that the room, view, breakfast, and overall comfort exceeded your expectations. We can’t wait to welcome you back to Hotel St Moritz for another memorable stay! Kind Regards, Beth March Front Office Manager

との提携 TripAdvisor

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