メルキュールクイーンズタウンリゾート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,437 件のレビュー

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Sainsbury Road, ニュージーランド, PO Box 156, 9300 クイーンズタウン, ニュージーランド

説明

ホテルのその他の情報

  • ワカティプ湖とリマーカブルズ山脈の雄大な景色

  • 柔軟にレイアウトでき、自然光と素晴らしい眺めが魅力のミーティングルーム3室

  • 客室からの素晴らしい眺め-壮麗なレイクビューまたは癒しのガーデンビュー

  • プール(季節限定)、スパプール、サウナ、ジム。

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ホテル所在地

メルキュールクイーンズタウンリゾート

Sainsbury Road, ニュージーランド, PO Box 156
9300 クイーンズタウン
ニュージーランド

GPS:-45.038529, 168.638685

電話番号
ファックス +64 3 442 7354

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,437 件のレビュー

トリップアドバイザーの評価  4.0/5  1,933 件のレビュー

Expensive but it's Queenstown!

トリップアドバイザーの評価 4.0/5

Mwenjewangu トリップアドバイザー認証口コミ

We had the lakeside room and the view was really beautiful, stunning! The location was fine, l got the impression that everyone hires a car in Queenstown so it was fine for people driving. The front staff managers were really nice and helpful. Disliked · We were there for 6 days and midway we asked for our linen to be changed, this wasn't done. Bins, not emptied, glasses not cleaned etc so that was a bit annoying. They also charge $15 a night for parking in an unsecured car park which is essentially just outside which l think is ridiculous. The parking should be free!

Dear Mwenjewangu, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning lake views from your room and that our front office team made a positive impression with their friendly and helpful service. We sincerely apologise for the housekeeping oversights you experienced during your stay. This is certainly not the standard we strive to maintain, and your comments have been shared with the relevant team to ensure greater attention to service requests in the future. We also appreciate your feedback regarding the parking charges and understand your perspective. Guest feedback such as yours is invaluable as we continue to review our services and offerings. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Tired, Neglected, and Poorly Run

トリップアドバイザーの評価 1.0/5

ShreyasSrinivas トリップアドバイザー認証口コミ

This was a thoroughly disappointing stay and well below what should be expected of a Mercure property. The rooms are tired, dated, and clearly overdue for refurbishment. However, the most unacceptable issue was housekeeping. We were out sightseeing for the entire day and returned at 5:45 pm to find the room had not been cleaned at all. No bed made, no towels replaced, no refresh of any kind. After a long day out, this is not a minor oversight. Basic room servicing is fundamental to any hotel stay, and its absence speaks to very poor operational standards. At this price point and under the Accor brand, this level of service failure is simply not acceptable. Between the worn condition of the rooms and the complete breakdown in housekeeping, this property does not deliver on even basic expectations. I would not stay here again and cannot recommend it to others.

Hi Shreyas, Thank you for taking the time to share your experience with us, and I’m genuinely sorry for the frustration this caused during your stay. Coming back after a full day in Queenstown to find your room hadn’t been serviced is not what anyone should have to deal with, and we let you down here. I’ve spoken with our housekeeping and front office teams to understand how your room was missed and to make sure this doesn’t happen again. I also appreciate your comments about the condition of the room. While it’s never easy to hear, it’s important feedback and it’s being taken into account as we plan upcoming maintenance and upgrades. If you do decide to stay with us again, I’d love the opportunity to make it a much better experience next time. Kind regards, Marty Lamont General Manager

お客さまの声 5.0/5

Shiho N. ファミリー - 確認済みレビュー すべて

スタッフの対応がすばらしかったです。 部屋からの景色もすばらしかったです。 プールも浅いゾーンがあり、小さい子でも楽しめます。スパプールもあり温かかったです。 クイーンズタウンに来る時は、こちらをまた利用したいです。

Dear Shiho N., Thank you for your kind words regarding our staff's hospitality and the wonderful views from your room. We are delighted to hear that you and your family enjoyed the pool facilities. We look forward to welcoming you back during your next visit to Queenstown. Best regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

CONVENIENT LOCATION, UNBEATABLE VIEW.

トリップアドバイザーの評価 4.0/5

Gary E トリップアドバイザー認証口コミ

Arrived at the Mercure in time to celebrate my wife's birthday and were rewarded with a room featuring a large picture window spectacularly overlooking the lake and mountains...couldn't have asked for better. In addition my wife was presented with a "happy Birthday" platter and birthday car just to top it off. Dinner with good NZ wine in the restaurant, once again with the stunning lake and mountain view. The bar/lounge area is pleasantly comfortable and relaxing, overlooking the restaurant and of course the view. The location is only minutes by car from town where you'll find a great range of cafes, restaurants and bars. In the CBD parking is frequently only 30 minutes but there is also a 120minute zone just a couple of blocks off the main street. The hotel has a large open car park that is patrolled at night but be prepared to pay $15 a night for the parking. Parking on the street is free, but it's a busy road and the hotel park is worth the fee. As with other hotels on our self drive holiday the Mercure was selected as part of the package, but we don't feel we could have chosen better.

Dear Gary, Thank you for taking the time to share your wonderful experience at Mercure Queenstown Resort. We are delighted to hear that your wife's birthday celebration was a memorable one, enhanced by the stunning views from your room and the little touches we provided. It is gratifying to know that you enjoyed the dining experience in our restaurant, paired with New Zealand wine amidst the picturesque backdrop. We appreciate your comments regarding the convenient location of our hotel, as well as the parking options available. We strive to ensure that our guests have access to comfortable amenities and a relaxing atmosphere, and it is encouraging to know that you found our lounge area accommodating. Thank you once again for your feedback. We hope to welcome you back for another delightful stay in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Everything good except .....

トリップアドバイザーの評価 3.0/5

MrFlibble4747 トリップアドバイザー認証口コミ

Everything fine until 6am breakfast, Bain Marie food was stone cold I always thought food was cooked and then placed in baine maries to keep it hot but this hotel has a new approach, stick cold food in? Beyond a joke! Have another night to enjoy so will retest breakfast tomorrow and they will get instant feedback!

Dear Mr. Flibble, Thank you for sharing your feedback. We’re very sorry to hear about your experience at breakfast — this is certainly not the standard we aim to deliver. Your comments have been shared with our kitchen team to ensure hot food is consistently served and temperature-checked before service. We appreciate your understanding and hope that your next breakfast experience with us was much improved. Thank you again for bringing this to our attention. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

との提携 TripAdvisor

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