Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 4,470 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,470 reviews

TripAdvisor Rating  4.0/5  3,945 reviews

Certificate of excellence 2023

Location Location Location

TripAdvisor rating 4.0/5

DanC296 Couples - TripAdvisor review

Had the good fortune of staying here as part of an extended NZ cycling tour. Its proximity to Queenstown CBD and a large public park/gardens was fantastic. You most likely won’t need a car if you stay here as all in town activities are an easy walk. Hotel was very well staffed. It also had an excursion team (concierge desk) to help you navigate the wide variety of day trips you can book Versus other hotels I stayed in during my NZ trip, this one was on the large side. Neither quiet or intimate. Rooms and bed were comfortable. Ours opened onto the courtyard, providing fresh air. Breakfast was average, more like a mass feeding. Still, I’m impressed by the staff’s handling of so many patrons Well managed

Well located

Customer review rating 4.0/5

Ab Solo - Confirmed reviews ALL

Fabulous clean room. Water issue in Queenstown at the time of my stay and there was minimal water provided in the room to compensate. This is my only issue the room was wonderful & clean

Dear AB, Thank you for your kind words about the cleanliness of our Novotel Queenstown Lakeside. We take great pride in providing a comfortable, enjoyable stay for all of our guests, and we are delighted to hear that you had such a pleasant experience. We understand that there may have been water issues in Queenstown at the time of your stay. Thank you for understanding and we apologize if this caused any inconvenience during your visit. At Novotel, we strive to make sure each stay is as perfect as possible and we appreciate you sharing your feedback. Thank you again for staying with us, and we hope to welcome you back soon! Warm regards, Novotel Queenstown Lakeside Management

Customer review rating 2.5/5

Phoebe Families - Confirmed reviews ALL

The hotel is well located. The overall experience is ok, or I would say lower than my expectation, e.g. there are clear dirty marks on the walls in the hotel room, one of the windows does not have blinds over it and it was so bright (the light right in your face when you lying on the bed).

Great Stay

Customer review rating 5.0/5

Michael Friends - Confirmed reviews ALL

The hotel is centrally located in Queenstown with comfortable large rooms that block out extraneous noise ensuring a good rest

Comfortable room

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Reception staff excellent and very kind given we unexpectedly needed a room for the night. Thank you. Our only comment was that there was hair from a previous guest in the bathroom drain and the bath was dreadfully marked and stained. Disappointing given the cost of the room.

Thank you for taking the time to provide feedback about your stay at Novotel Queenstown Lakeside. We are delighted to hear that your reception experience was excellent and that our staff were kind and accommodating when you unexpectedly needed a room for the night. At Novotel, we believe in providing an exceptional guest experience, which includes cleanliness and hygiene standards. We regret to hear that these were not up to your expectations during this stay. We understand how disappointing this is, especially given the cost of the room and would like to apologize for this inconvenience. Rest assured, we take all reviews seriously and use them as learning opportunities to continually improve our services in order to provide an unforgettable experience for all our guests. Thank you again for your valuable feedback, we hope you will give us another chance if ever in Queenstown so that we can exceed your expectations! Regards, Novotel Queenstown Management

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Other web-users rate our hotel

  • 2,175 reviews 9.3/10 Location
  • 2,262 reviews 6.1/10 Room
  • 2,328 reviews 8.9/10 Service
  • 28 reviews 6.6/10 WiFi
  • 857 reviews 5.7/10 Comfort
  • 717 reviews 6.1/10 Cleanliness
  • 583 reviews 7.8/10 Breakfast
  • 567 reviews 4.2/10 Amenities

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