Novotel Queenstown Lakeside

Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.5/5 4,659 reviews

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Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
New Zealand


  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS:-45.033729, 168.661759

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,659 reviews

TripAdvisor Rating  4.0/5  3,897 reviews

Certificate of excellence 2022


Customer review rating 3.5/5

James Families - Confirmed reviews ALL

Good location but bed was so bad, had serous back problems... All of us

Dear James, Thank you for taking the time to share your feedback. Its great to read that you had a enjoyable stay with us. I am sorry that you did not find the bed comfortable, often an area where we receive positive feedback in as we have just recently upgraded our beds in the Hotel. In future please do let us know if you find the beds either to soft or to hard and we can make arrangements. Thank you again for your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 3.5/5

Natasha Families - Confirmed reviews ALL

Great location. The lake, playground and park are right outside the hotel. Walking distance to restaurants. Great location, especially if you don't have a car. Staff were friendly and helpful. Welcome drinks and chocolate was really nice. Servicing of the room was done really well. Buffet breakfast was average in terms of selection but food was hot and my 4 year old was happy. Confusion by staff about whether coffee was included with buffet. We got woken up by guests on the floor above us at 2 am and couldn't go back to sleep due to the noise. Reception staff member was helpful and tried to get them to stop making noise. Spa booking was only for 30 mins. Good laundry in each wing.

Dear Natasha, Warm Regards, Ashleigh Judd Guest Relations Manager

Good location

Customer review rating 2.0/5

O K. Couples - Confirmed reviews ALL

Both nights we stayed the restaurant wasn’t open car parking was extra. The room was very small and basic for the price

Dear Owen, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I appreciate you taking the time to fill in the post-stay survey. It looks like there are some areas that we could have improved to make your stay more enjoyable. I am sorry if this was the case. We do strive to ensure every guest has an positive experience with us - Your feedback will serve as encouragement in this regard. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better accommodate you in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location with magnificent views!

Customer review rating 5.0/5

Adriana Couples - Confirmed reviews ALL

Novotel Lakeside is the accommodation we were looking for whilst in Queenstown. It is so close to all the necessary amenities. Staff are friendly and courteous. As patrons, we were informed of the difficulties they were experiencing in the hospitality industry and were compensated for any inconvenience.

Dear Adriana, Thank you for taking the time to share your feedback. Its great to read that you had a comfortable stay with us and enjoyed the beautiful views of Queenstown. We hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

The Novotel was the best choice we made. Excellent in every way. Would recommend and would definitely stay again.

Dear Wendy, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

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Other web-users rate our hotel

  • 2,121 reviews 9.1/10 Location
  • 2,097 reviews 6.8/10 Room
  • 2,439 reviews 9.1/10 Service
  • 19 reviews 9/10 WiFi
  • 623 reviews 7.3/10 Cleanliness
  • 519 reviews 8/10 Breakfast
  • 453 reviews 4.5/10 Vibe
  • 405 reviews 6/10 Amenities

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