Novotel Queenstown Lakeside 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 2,931 أراء

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
Novotel Queenstown Lakeside - Image 3
Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

الوصف

خدمات الفندق الإضافية

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

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موقع الفندق

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

نظام تحديد المواقع العالمي (GPS):-45.033729, 168.661759

الهاتف
فاكس +64 3 442 7469

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  2,931 أراء

تقييم TripAdvisor  4.2/5  4,009 أراء

Friendly staff, close to everything, clean and warm.

ملاحظة Tripadvisor 4.0/5

Nicole B تقييم TripAdvisor المعتمد

Very clean, staff are very friendly. We only had breakfast one morning it was great biggest variety I have ever had. Great access to the lake and all the shops. Comfy pillows and bed, warm room and a heated towel rail. Great water pressure. Only downside is room is a little old and outdated. We will be back it was overall great.

Highly recommend

ملاحظة Tripadvisor 5.0/5

bpdenver90 تقييم TripAdvisor المعتمد

We went on our honeymoon. The breakfast is the best hotel breakfast we've ever had. The rooms are fantastic and the view and location are unbeatable. Sits right across from the lake in Queentown and is a 2 minute walk to the center of town. Highly recommend!

Mixed experience

ملاحظة Tripadvisor 3.0/5

S L تقييم TripAdvisor المعتمد

I stayed at this hotel for 6 nights and it's a very disappointing check-in experience. Despite being a Gold Accor member, I received no smile or warmth typically expected from the front desk staff. When I asked for clarification about parking procedure,Jass,the assistant manager (if Im not mistaken) raise his voice to explain it again with clearly annoyed expression which made me feel unwelcome. On the other hand, the concierge and activity desk staff were fantastic — warm, friendly, and genuinely helpful. They always greeted us with a smile and displayed the kind of service you'd expect from a hotel of this caliber. Housekeeping was excellent throughout our stay, keeping the room clean and well-stocked with amenities every day. The room itself was a bit outdated but comfortable. The location is absolutely superb and very convenient for exploring the area.

Dear J1985NIsl, Thank you sincerely for choosing to stay with us recently at Novotel Queenstown Lakeside. It was a pleasure to host you for such a long visit, and as a valued Gold ALL Member, your feedback holds particular importance to us given your experience across many of our Accor properties. With your broad familiarity with our brands, you are well placed to assess what the Novotel experience should deliver—particularly in terms of friendliness and service. I regret that, during your interaction with our Duty Manager, we did not meet those expectations. Please accept my apologies; we have certainly let both you and us down in this instance. I have personally shared your feedback with the team member involved to ensure he fully understands the impact this had on your stay. On a more positive note, I’m truly pleased to hear that other members of our team were able to demonstrate the level of hospitality we strive for. It’s encouraging to know they rose to the occasion and made a meaningful impression during your time with us. We hope to have the opportunity to welcome you back again in the future. Thank you once again for choosing Novotel Queenstown Lakeside.

Another wonderful stay in Queenstown

ملاحظة Tripadvisor 5.0/5

Rod T تقييم TripAdvisor المعتمد

We returned to the Novotel Queenstown Lakeside after a year and from start to end we had another wonderful experience in terms of customer service and accommodation. As we entereed the reception we were greeted at the hotel reception by a familiar face as the lovely Shannon (who had looked after us previously) was once again there to check us in and made the whole process fast, smooth and easy. Shannon arranged the valet parking, movement of luggage to the room, upgraded our room to a better lake view room and provided us with our drink vouchers. She also gave us tips during our stay for hiking (tramping) Ben Lomond and went above and beyond again to make our experience exceptional. Once again, the room itself was so spotlessly clean and comfortable and the hotel made us feel extra special with the bottle of local wine and a wonderful dessert platter. My wife particularly loved the view from the accessible balcony that looked out over the water and mountains. The bed was still one of the most comfortable beds we had ever slept in and we had the best night sleep during our stay. Think of sleeping on a soft, fluffy cloud and that would best describe the experience. There were plenty of powerpoints available to charge our devices and the bathroom amenities and slippers were nice. The Elements Bar was very comfortable and we enjoyed having drinks in front of the fireplace again which was very relaxing. Location-wise, the hotel is perfectly placed by the water in Queenstown central and literally a 30 second walk into town, 8 minute walk to Fergberger, 9 minute walk to Steamer Wharf and 14 minute walk to the Skyline Gondola. It is essentially located really close to everything. Thank you to Shannon and the rest of the Novotel team for making our stay so wonderful. We'll see you again in a year. In the meanwhile, we hope that the Caramello Koalas went down well.

Dear rodt988, What an outstanding review - thank you so much! I am thrilled to hear that Shannon once again made such a positive and impactful impression on your stay. I have shared with her your comments and whilst I personally didn't have the opportunity to indulge in one of the Caramello Koala's I can assure you that these would have been gratefully received by the team. We are already eagerly anticipating your return in the future, and it is wonderful to see that you are submitting a review on TripAdvisor that is both helpful for fellow travelers whilst providing some helpful tips for anyone planning a trip to Queenstown. Thanks again,

Some direction would be good - where do we find breakfast?

ملاحظة Tripadvisor 4.0/5

Sue W تقييم TripAdvisor المعتمد

This hotel is certainly in a great location so close to the town and amenities. There are a few things that I feel could be improved, however. A compendium in the room would be handy for those of us that don't necessary do the QR Code thing. Not sure if there would be anything much we could access that way anyway. Just some information about what time breakfast started and ended and where to find it would be nice. Most hotels we have stayed at have posters in the lifts saying where to find breakfast or the bar, but there was none. Nowhere in the building was there any information about where the breakfast was held, which would have been helpful. Also, we came back from a bit of a night out and hoped to get a nightcap from the bar. It closed at 10.00pm. Surely it would be possible to offer more of a bar service for guests to partake of a nightcap at the end of an evening? The staff were helpful and friendly and we have no complaints about the service. The breakfast buffet was extensive and we were very impressed. We would certainly stay here again.

Dear SueW238, Thank you so much for your 4-star rating! We're delighted to hear that you enjoyed your overall experience at Novotel Queenstown Lakeside. We truly appreciate your feedback—it helps us improve. I'm happy to let you know that, based on your comments, we’ve now made breakfast timings clearly visible in the public areas of the hotel for our guests’ convenience. Regarding the QR code and compendiums, we understand your perspective. As part of our commitment to sustainability, we’ve transitioned away from printed materials in line with our brand’s environmental goals. Additionally, our Food & Beverage Manager is currently reviewing the bar’s closing hours in response to your suggestion. Thanks again for sharing your thoughts, and we hope to welcome you back again soon!

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في Queenstown

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.