Mercure Queenstown Resort 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,538 أراء

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

الوصف

خدمات الفندق الإضافية

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

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موقع الفندق

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

نظام تحديد المواقع العالمي (GPS):-45.038529, 168.638685

الهاتف
فاكس +64 3 442 7354

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,538 أراء

تقييم TripAdvisor  4.0/5  1,926 أراء

Definitely family-friendly hotel if you want to hear kids screaming in the room next door past midnight

ملاحظة Tripadvisor 2.0/5

Jussi V تقييم TripAdvisor المعتمد

The soundproofing is non-existent. I am writing this review at 11pm and hearing people talking in the room next to us. We were unable to get sleep before like 1am last night because there is a family with 2 kids staying next to us making noise all the time. It's not the best hotel experience when the last thing you remember and first thing you wake up to is screaming kids, banging on the walls, moving furniture and whatnot. We came all the way from Finland and paid a lot of money to stay in a 4 star hotel in Queenstown and you'd expect at the minimum to be able to sleep at 10pm. We ordered dinner into our room on the first night and it took over an hour to get it. Nothing wrong with that, we get it that sometimes the restaurant might be a bit busier. But when we finally did get the dinner in our room, it was cold. Waguy beef hamburger and a chicken hamburger cold. Ice cream which was part of the dessert was melted already when it arrived. Fries were soggy and worse than McDonald's takeaway fries when you get home. We did dine in the restaurant on the 2nd night and that was actually good. Gotta give points for that. Also the staff has been nice and friendly. We had to do some laundry because we've been traveling for 12 days already and we were happy to notice there's a guest laundry. Although it only took coins in cash as payment which was a bit odd and old-fashioned. Parking at the hotel is 15 dollars per day which I guess is alright since we're in Queenstown. We have booked 3 nights but we had to book the last night from another hotel because we actually wanted to sleep. If you want to sleep, don't book this hotel.

Hi 961jussiv, Thanks for taking the time to leave such a detailed review. I’m very sorry to hear that your stay was disrupted by noise. It’s always disappointing when a guest’s experience is negatively affected, especially due to the actions of other guests. Our team is trained to respond promptly to any complaints, particularly concerning room disturbances or noise during the evening. I do hope you gave us the opportunity to assist at the time, though I couldn’t find any record of a report being made. Your feedback on your dining experience is greatly appreciated and has been shared with the team. I will be following up with our kitchen staff regarding the delay with your room service, as this certainly falls short of the standard we strive to maintain. Please accept my sincere apologies for the inconvenience this caused during your stay. I am glad that you gave us another chance and enjoyed the meal in the restaurant. If you’d like to discuss any of these matters further, I’d be more than happy to speak with you directly. Once again, I’m sorry your visit wasn’t as comfortable as it should have been. We aim for every guest to enjoy a restful night and a positive experience, and I regret that we didn’t deliver that for you on this occasion Kind regards, Marty Lamont General Manager

Hotel in beautiful location with a good breakfast. Excellent service.

ملاحظة Tripadvisor 5.0/5

0i7 تقييم TripAdvisor المعتمد

Great location and view. Exceptional breakfasts. Staff were helpful and Brandon the Assistant Manager was helpful and flexible when we had to cancel a nights booking because of an accident. Some of the room cleaning was less good. plus it would be good to add a desk to the room.

Good, if you want to pay double of what's due

ملاحظة Tripadvisor 1.0/5

viniciussL3277CJ العائلات - تقييم TripAdvisor المعتمد

The hotel is ok, but we had quite few problems , especially in the check-out. When paying the bill, they alleged problems with my credit card. So I had to tap and swipe several times. In the end, it was charged twice. I payed the double I was supposed to pay. I contact them, but so far very poor response and no refund.

Hi Vinicius, I am sorry that your stay was impacted by the issues on arrival and departure with your credit card. I understand that your concerns have now been addressed by the team. I am told only one charge was made after having investigated this with Eftpos NZ. Please let me know if you still disagree If you still have any concerns with your stay or your billing, feel free to reach out to myself directly and we can discuss. Thank you for your feedback and my apologies again for any inconvenience. Thanks, Marty Lamont General Manager

Disappointed

ملاحظة Tripadvisor 2.0/5

Ian J تقييم TripAdvisor المعتمد

We were on a tour of the south island and stayed at this hotel as part of the (hotel included) deal. The room was ok and the facilities were very dated with mould in the bathroom and stepping up into the shower over the edge of the bath is dangerous. For a mercure….dissapointed.

Dear bopnbell, Thank you for your feedback, I am very sorry to hear that your stay with us didn’t meet your exceptions. Your concerns regarding the mold in the shower have been noted, please rest assured this is not our usual standard. I can see that you stayed in Room 330, which I will personally inspect with our Executive Housekeeper to ensure any issues are addressed promptly. Regarding the shower-over-bath set up, I’ve added preference notes on your profile to ensure we can allocate a room with a standalone shower if you do choose to stay with us again. We appreciate you bringing these issues to our attention, and I hope we have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Sincerely, Marty Lamont General Manager Mercure Queenstown Resort

A great hotel with a brilliant view

ملاحظة Tripadvisor 4.0/5

Southisletraveller تقييم TripAdvisor المعتمد

The Hotel is our go to hotel in Queenstown. We have stayed there often. Our last trip was wonderful as usual. The views are outstanding. The food is very high quality. The best part of the Hotel is the staff. A shout out to Sunjay, Lucy and Fou. They were each very personable, with a great attitude. Our stay was so much more enjoyable with your excellent staff.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 398 أراء 7/10 المطاعم
  • 367 أراء 6.6/10 مستوى النظافة
  • 329 أراء 6.2/10 الإفطار
  • 260 أراء 6.1/10 القيمة مقابل المال

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منشآتنا الأخرى القريبة

جميع فنادقنا في Queenstown

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.