Mercure Queenstown Resort 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,564 أراء

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

الوصف

خدمات الفندق الإضافية

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

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موقع الفندق

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

نظام تحديد المواقع العالمي (GPS):-45.038529, 168.638685

الهاتف
فاكس +64 3 442 7354

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,564 أراء

تقييم TripAdvisor  4.0/5  1,922 أراء

A great hotel with a brilliant view

ملاحظة Tripadvisor 4.0/5

Southisletraveller تقييم TripAdvisor المعتمد

The Hotel is our go to hotel in Queenstown. We have stayed there often. Our last trip was wonderful as usual. The views are outstanding. The food is very high quality. The best part of the Hotel is the staff. A shout out to Sunjay, Lucy and Fou. They were each very personable, with a great attitude. Our stay was so much more enjoyable with your excellent staff.

Good stay

ملاحظة Tripadvisor 4.0/5

Velvon A العائلات - تقييم TripAdvisor المعتمد

Stayed for 2 nights. Check in was smooth. Rooms were good sized and clean. Comfortable bed. Good amenities (slippers, tea coffee), still and sparkling water station at the bar. They have started charging $15 for on-site parking (alternative park on the street for free). Sauna, gym, Swimming pool and hot tubs are available. Great view of the lake from the courtyard (through restaurant). Will definitely stay again for sure.

Dear Velvon, Thank you for sharing your experience at the Mercure Queenstown Resort! We’re so pleased to hear that you had a smooth check-in and enjoyed our comfortable rooms, amenities, and stunning lake views. It’s great to know that you made use of our facilities, including the sauna, gym, pool, and hot tubs. We appreciate you mentioning the parking update, and we hope this did not impact your stay too much. We’re delighted that you would stay with us again and look forward to welcoming you back! Kind regards, Mercure Queenstown Resort team

Very tired hotel; but solid air conditioning

ملاحظة Tripadvisor 3.0/5

speedylee Couples - تقييم TripAdvisor المعتمد

The hotel felt overpriced for what it was; I realize this is a tough topic, since EVERYTHING costs more. However, this was the most expensive hotel we stayed at in New Zealand, and it was not worth it. The structure is extremely tired - everything is old. The views are nice, the air conditioning worked well, and the bed was comfortable. But that's it! Location: The location was ok, but a rather long walk to the town center. The hotel charges for parking on- site. $15/night as of February 2025. Breakfast: We paid extra for the breakfast, and that was a mistake. The food was ok, but nothing special. They may have had a big group just leave (that was the only explanation I could come up with, although I didn't see any large group), but they seemed stretched thin. I had to even ask for clean plates and napkins - the supplies all needed restocked. The breakfast personnel were great, but it felt silly to need to ask for a plate. If I had to do it again, I wouldn't bother staying near the town center (I'd stay in the Frankton/Five Mile vicinity), and I'd just pay to park in a parking garage if I wanted to hit up anything in town.

Dear speedylee, Thank you for sharing your feedback regarding your stay at the Mercure Queenstown Resort. We’re pleased that you enjoyed the beautiful views, the comfortable bed, and the reliable air conditioning. We also appreciate your comments on the hotel's location. While we are a bit further from the town centre, we believe this does offer a more peaceful setting with wonderful views of The Remarkables. We’re sorry to hear that breakfast didn’t meet your expectations and that you had to ask for additional supplies. Our team works hard to maintain a smooth operation, and your experience will be addressed with the breakfast team to ensure this doesn’t happen again. We hope you will consider staying with us again in the future, and we’ll continue working to improve our guests’ experience. Kind regards, Mercure Queenstown Resort team

Priceless views, dated resort

ملاحظة Tripadvisor 3.0/5

Hamish F تقييم TripAdvisor المعتمد

The views across Lake Wakatipu are absolutely stunning. Without this natural wonder, Mercure Resort Queenstown would not rate well at all. Apart from a comfortable king sized bed, the rooms are very dated and come with stained carpets and lamp shades (pretty poor to be honest). The bathroom appeared to have had some kind of upgrade however, it was dreadful and looked cheaply finished. This place (like so many Australasian Accor Hotels) is in desperate need of a major upgrade. On top of this, I will no longer we striving to maintain Accor Gold status through exclusive loyalty to Accor. There is no room upgrades (ever) and late or early check ins/outs are minimal and in this case, provided after much reluctance. Tip, Accor Silver is the way to go and once reached try alternate accomodation offerings that rate far better.

Dear Hamish, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the stunning views of Lake Wakatipu – they truly are a highlight of our location. However, we're sorry to hear that your room didn’t meet expectations. We’re grateful for your comments regarding the carpet and lamp shades, as well as your thoughts on the bathroom. These will be shared with our team for review as we continually aim to improve. We’re also sorry to hear that your experience with the Accor loyalty programme didn’t meet your expectations. We understand your frustration regarding upgrades and check-in/out flexibility and will pass on your feedback to the relevant team to ensure we are doing our best for our valued guests. Thank you again for your comments, and we hope you’ll consider giving us another chance in the future. Kind regards, Mercure Queenstown Resort reservations agent

Weird

ملاحظة Tripadvisor 4.0/5

phebianMelbourne Couples - تقييم TripAdvisor المعتمد

Comfortable amenities. Soft bed. Great view of the lake if you are situated that side of the accommodation. FREE parking. What I found most weird was that the lift travelled from floors 1 to 4 yet the restaurant was in the Basement with, purportedly, no lift access. I was also unhappy that the main light switch in the room was by the entrance yet there was no alternative switch above the bed On the other hand I can recommend the Golden Honey Fizz - it is the best drink I have had ever in my 80 years of life!

Dear Phebian, Thank you for your feedback! We're glad to hear that you found the amenities comfortable, enjoyed the soft bed, and had the chance to take in the beautiful lake views. It’s also wonderful that you had the opportunity to try the Golden Honey Fizz – we're thrilled that you loved it! We appreciate your comments regarding the lift and the restaurant access. While our restaurant is primarily accessible by stairs, we can certainly arrange lift access to the basement for guests who need it, and we'll be sure to pass on your suggestion about the room light switches to our team. Thank you again for sharing your experience with us, and we hope to welcome you back in the future! Kind regards, Mercure Queenstown Resort Duty Manager

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في Queenstown

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.