索菲特开罗尼罗河格吉拉岛酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 918 评论

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3 El Thawra Council St Zamalek, Po Box 732 El Orman Giza, Po Box 732 El Orman Giza, 11518 开罗, 埃及

描述

酒店其他优惠

  • 位于开罗市中心，可轻松抵达首都的主要地标建筑

  • 所有房间和套房均带阳台，可欣赏到尼罗河景观，配有高级酒店用品

  • 酒店内设有可俯瞰尼罗河美景的无边际泳池，还可享受放松身心的索菲特水疗中心

  • 位于 16 层的 Millésime 俱乐部以及毗邻尼罗河长廊的 6 间餐厅

  • 举办会议及活动的首选地点，配备顶尖技术

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酒店位置

索菲特开罗尼罗河格吉拉岛酒店

3 El Thawra Council St Zamalek, Po Box 732 El Orman Giza, Po Box 732 El Orman Giza
11518 开罗
埃及

GPS:30.038811, 31.22426

电话
传真 +20 2 27363640

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  918 评论

TripAdvisor 评级  4.5/5  4,727 评论

卓越奖 2024

Great stay! Waiters were a bit inattentive

Tripadvisor 评级 4.0/5

sairabc 经 TripAdvisor 认证的评论

Sofitel was amazing. The rooms and staff were exceptional. Food was good, though sometimes quality control on burning the grill items was not the best. Besides this, it was a great experience and we really loved the spa. We would stay here again on our next visit at Cairo. My one recommendation would be to improve the touchpoints with restaurant goers as it seemed their restaurants' waiters weren't paying much attention to the visitors.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment about the touchpoints of restaurant waiters will be shared with the Food and Beverage department heads who will review your comments for improvement. Cordially, Iman El Gabaly Guest Experience Manager

Stunning Property, but Disappointing Service

Tripadvisor 评级 3.0/5

Sightsee36258352476 Couples - 经 TripAdvisor 认证的评论

We recently stayed at this hotel and, without a doubt, the property itself is stunning. The rooms are spacious, impeccably clean and maintained. The view of the Nile is absolutely breathtaking, and the pool and restaurants are beautifully designed. However, unfortunately, our overall experience was significantly marred by the poor service we encountered. We opted for the half board package, which turned out to be quite disappointing. The menu was supposed to change daily, but we were served the exact same dishes on different nights. Additionally, most of the waitstaff had a very limited understanding of English, making it extremely difficult to communicate or resolve issues. Thankfully, towards the end of our stay, the restaurant manager took it upon himself to personally attend to us, and he was very attentive. However, despite his efforts, I would not recommend the half board option due to the clear disorganization. Another frustrating aspect was that, with the half board package, you’re only allowed to dine and have breakfast in one specific restaurant, despite the hotel offering several other dining options. It was disappointing not to have the opportunity to experience the variety, and we felt as though we were being treated as “second-class” guests because of our meal plan., even thought we were paying more than other guests to have it. Additionally, service was consistently slow, with food taking far too long to arrive. We also had an unpleasant encounter with the guest relations staff. When we requested to watch the belly dance show at another restaurant (not included in our package), just to watch without dining, we were met with arrogance. It wasn’t until we escalated the issue that we were finally allowed to enter. The restaurant was nearly empty, and the waitstaff didn’t even inform us that dining was a requirement to watch the show. There was no reason to treat us so poorly. On multiple occasions, we were even questioned by staff as to whether we were hotel guests and were prevented from sitting in certain areas, which felt quite hostile. In summary, while the hotel itself is impressive and visually stunning, we felt unwelcome and poorly treated throughout our stay. The service did not live up to the beautiful surroundings, leaving us with a very disappointing overall experience.

Dear Valued Guest, I would like first to apologize for the recent experience that you had with us at the Sofitel Cairo Nile El Gezirah. We have noted your constructive comments about the half board menu, rest assured that we will pass it over to the hotel’s culinary team to check it further in case the menu needs enhancement. Please accept our sincere apology for not allowing your presence in the Moroccan Restaurant during the entertainment, as this is a pre-reserved Restaurant. Your comments were shared with all the concerned departments for improvement and more specifically the food service highlights. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. We all look forward to welcoming you back to Sofitel Cairo Nile El Gezirah in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager

From home in UK to my second home in Cairo

Tripadvisor 评级 5.0/5

sameh m 经 TripAdvisor 认证的评论

Another happy comfortable stay at my second home Sofitel Elgezeira in Cairo along the magnificent river Nile. What I like about this hotel its unique position and the excellent service provided by the staff everywhere in the hotel, that is what I keep coming back to this wonderful hotel

Bonjour Valued Guest, Thank you for taking the time to share your experience with us. The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit. We are delighted to hear that you had a memorable experience during your stay with us. It is truly rewarding to know that the excellent service was provided by our professional heartists, which leaves good memories in our guests’ experience and returning back to us. Looking forward to the pleasure of welcoming you back to your “home away from home”. Cordially, Iman El Gabaly Guest Experience Manager

Good stay

Tripadvisor 评级 5.0/5

honorat_hm704 Solo travel - 经 TripAdvisor 认证的评论

This hotel is well located in the city of Cairo. The room was very clean and spacious. The panoramic views from the windows provide impressive spectacle of the Nile. The customer service was great. They treated customers with respect and responding to their needs in a timely manner.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

My favorite Hotel in Cairo. Best location on the nile!

Tripadvisor 评级 5.0/5

Jennifer T 经 TripAdvisor 认证的评论

My favorite Hotel in Cairo. Best location on the nile! The lobby has a wonderful view of the nile, as have all restaurants of the hotel. All rooms have a nile view. While having Breatfast or enjoying your dinner you can sit direclty on the nile. no other Hotel in Cairo has that.

Dear Valued Guest, Thank you for taking the time to place your remarks. We are excited by such encouraging and positive comments. We are overwhelmed by your remarks on Tripadvisor. Glad you had a positive experience on your recent stay and that you found the location to be peaceful and the hotel to be well managed by efficient and courteous staff. Sincerely yours, Iman El Gabaly Guest Experience Manager

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其他网络用户评价我们的酒店

  • 1,171 评论 9.5/10 位置
  • 1,539 评论 8/10 房间
  • 3,806 评论 9.3/10 服务
  • 9 评论 9.5/10 上网
  • 988 评论 8.9/10 食物
  • 707 评论 9.5/10 早餐
  • 431 评论 8.5/10 清洁度
  • 326 评论 4.4/10 舒适度

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