开罗机场诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 609 评论

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Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 开罗, 埃及

描述

酒店其他优惠

  • 24 小时免费机场穿梭巴士

  • 2 个游泳池

  • 免费无线网络

  • 10 间可灵活调整的会议室

  • 健身中心

我们的客房

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酒店位置

开罗机场诺富特酒店

Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 开罗
埃及

GPS:30.120944, 31.403

电话
传真 +20 2 22693530

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  609 评论

TripAdvisor 评级  4.0/5  2,451 评论

Welcoming transit hotel opposite CAI airport

Tripadvisor 评级 5.0/5

Tom T 经 TripAdvisor 认证的评论

Well-run transit hotel with pool, nice lunch buffet, everything reasonably priced. Free hotel bus, motivated, professional reception, approachable manager who helped me with local flight booking. The recently visited Accor hotels in Rio/BA could learn a lot from Egyptian hospitality in the Accor group. Would happily stay again when changing planes in CAI. (The doors could be adjusted to reduce noise).

Semen on window, tech & room service complaints

Tripadvisor 评级 2.0/5

uguesswho 经 TripAdvisor 认证的评论

ale semen dripped down my window, tech support only fixed USB by removing the TV & leaving it on constantly while I worked, which was distracting. Room service demanded cash that cost me a trip downtown to see famous souk (I had kept just enough local currency for that). Breakfast was uneven at best, with inedible Chinese noodles (perhaps they forgot the "secret sauce"?) and curried vegetables also sauceless but heavily dosed with too-hot spices. Of the Western baked goods, none seemed fresh except the odd cheese croissants (spicy cumin-scented filling is not what I expected). "Pineapple juice" was artificial, orange juice appeared later. On the positive side, the room was exceptionally quiet, though 150 meters from reception. Room service delivered soupy, tasteless alfredo without spoon, so pasta was cold as the grilled vegetables when delivered. The manager simply looked weary when I showed the semen-on-window photos, no apologies. However, the ladies in hallway were helpful & all else was spotless in room -- I hope they are not blamed for not looking overhead for semen stain, as only a man would leave such filth.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay, particularly the unfortunate incident with the bird stain on the window. We understand how unsettling that can be, and we are actively reviewing our cleaning protocols to ensure this does not happen again. Regarding the technical issues with your room, we appreciate your input and will address the concerns with our maintenance team to ensure a more effective resolution in the future. We're also sorry to hear that your experience with room service did not meet your expectations. Your comments about the food quality and service have been noted, and we will work with our culinary team to improve our offerings. While we're glad to hear that you found your room quiet, we recognize that the distance from reception can be a drawback. We appreciate your understanding and will continue to strive for a more seamless experience for our guests. We value your feedback and hope to have the opportunity to welcome you back for a much improved stay. Best regards, Atta ELDessouky General Manager

Evening between friends

Tripadvisor 评级 5.0/5

brunokabomed 经 TripAdvisor 认证的评论

I come often in Novotel Cairo, it is a big hotel but you can find family atmosfer, hotel people are gentle and always available. In the evening normally I stay in resturant bised swimming pool, here Mr Khaled and his colleagues put you in condition to enjoy food and relax.

Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Atta El Dessouky General Manager

Rude receptionists and Terrible Coordinations

Tripadvisor 评级 1.0/5

Said J 经 TripAdvisor 认证的评论

I was on transit in cairo airport. The Egypt air employees gave me a transit voucher to that terrible hotel. It seems that the employees in the transit desk and the hotel never coordinated, so according the hotel employee (I think his name is Amro), they are full and no longer accepting transit passengers, so they just scribbled another hotel name and said I needed to go there. Needless to say they were extremely rude and they could have handled it in a better way. Of course Egypt Air is also to blame. I am never going to use that airline or that hotel.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

Bit of a shambles

Tripadvisor 评级 3.0/5

Susan L 经 TripAdvisor 认证的评论

We checked in very late but I am platinum and had given plenty of notice. Beware that breakfast unlike every other Novotel I have stayed in is not included and do not expect great service. The Suite was great, bed was very very comfortable but check in and check out and service was chaotic. Its the only Accor hotel where there is no private checkin for Accor, there is no lounge and the staff can be quire surly which is a shame as it's a nice hotel.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and sorry that you were unhappy with some areas of the hotel experience, our Executive Team will review your rating and survey to ensure that we are consistently providing the best in terms of product. We hope that you will give us the opportunity to better serve you soon. Best Regards, Atta El Dessouky General Manager

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其他网络用户评价我们的酒店

  • 1,187 评论 8.9/10 位置
  • 2,055 评论 6.8/10 房间
  • 5,118 评论 8.7/10 服务
  • 170 评论 3.3/10 上网
  • 950 评论 5.8/10 清洁度
  • 499 评论 5.3/10 舒适度
  • 406 评论 5.7/10 设施
  • 390 评论 7.3/10 早餐

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