Classificação clientes Avis 4.3/5 1.422 comentários
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Nosso bar fica aberto 24 horas
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Check-in a partir das 15h00
Check out até as 12h00
Lyonel Feininger Strasse 20
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Check-in a partir das 15h00
Check out até as 12h00
Nós oferecemos conforto excepcional em todos os 147 quartos à prova de som e com ar-condicionado. Comodidades incluem uma TV com diversos canais da Sky, WIFI grátis e uma mesa de trabalho para o seu escritório móvel.
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Safari633042 Business - 23/04/2019 Avaliação certificada TripAdvisor
For the price I paid. I expected at least a decent night's sleep and a tranquil stay. The bedroom wasn't clean and there was no soap in the shower. The air con didn't work and instead of changing my room, the staff just opened the bedroom window (letting in the hot air from outside). A very condescending response from the staff. I had a terrible stay and more importantly sleep. Extremely let down.
yandreadakis Couples - 17/10/2018 Avaliação certificada TripAdvisor
Very cozy and clean rooms. Service was very friendly. One downside is the location since you need to walk for 10 mins to get to the nearest train station but walking was such pleasant experience in Munich so it was no problem.
nalemu Couples - 03/10/2018 Avaliação certificada TripAdvisor
The room was not clean, there are hair in the shower. We were two people but there was just one towel. I think hotel expect from us using one towel for shower and drying our faces. Hygene was bad. And there is nothing in the room, no refrigerator no kettle. It is awkard.
Service has much room for improvement
860dissatisfied55 Business - 21/06/2018 Avaliação certificada TripAdvisor
I arrived late because of the misinformation I got from the hotel when I called BEFORE I booked the hotel. The hotel was much further from my meeting venue than what I was told. Nevertheless, since I prepaid the room, I hurriedly checked in and left my luggage in my room because I needed to eat at the hotel restaurant before it closes. After the meal, I told the same lady who checked me in within the same hour that I thought I got one bed instead of two beds even though I booked a 2-bed room. She replied that I should have told her immediately when I checked in. How would I know since that my reservation was for 2 beds. I replied that I just hurriedly left my luggage by the door in order to make it to the hotel restaurant on time. She said then that my request for 2 beds was not guaranteed and was at the discretion of the hotel. I countered that I booked specifically a 2-bed room and prepaid it and that the hotel should have st aside the room already since they already were paid. She dismissively said that she has no 2-bed room and to wait until tomorrow when they have more rooms. Then she turned her attention to someone else. So much for their 15-minute service guarantee! I was then asked by a man of Asian heritage how he can help me. I started telling him what the problem was but he had to go to their office midway. At this point, the first front-desk person said that he cannot help me because he was a contractual only. What a thing to say about your co-worker! Resigned to the fact that I had no choice but to wait until the next day. The front-desk manager initially was on the defensive but when she heard all that transpired (or it could be that a line to be served had formed and she wanted to conclude the discussion) she essentially waived the meals I had and gave me complimentary breakfasts. I thanked her for the service recovery. My things were transferred to a different room while I was out. The rest of the stay (5 nights) was uneventful except that a pair of someone else' dirty socks clearly visible underneath a platform between the desk and the bed was in the new room. Housekeeping did not see it when they cleaned the room BEFORE my stuff was transferred. Since Housekeeping was gone already by the time I returned in the early evening, I thought they would take care of it. However, the socks laid there until I checked out. On the last day, my room was not cleaned despite a request to the front desk (I left at noon).
Best and friendliest service ever!!
vanessa719 Solo travel - 05/10/2017 Avaliação certificada TripAdvisor
To be receiving such an excellent service during Oktoberfestzeit-Time was really unexpected. All my special requests were met and I really enjoyed my stay. The room was great as well! The hotel is a bit far out but easy to access by U-bahn and a taxi stand is right outside the hotel.
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