Mercure Alameda Quito 5 estrelas

Classificação clientes Avis 4.6/5 3.662 comentários

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Quarto 1

+ 23 Serviços

Extras do hotel

Located close to the commercial and financial center of Quito, it offers 143 guest rooms, all equipped with WIFI, ideal for combining business and pleasure; and 31 Privilege rooms personalized to meet the expectations of our most demanding guests.

Serviços no hotel e nas proximidades

Check-in a partir das 12h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% não-fumante
  • MARISCAL SUCRE Serviços pagos
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Unidades de recarga para carro elétrico (perto de)
  • Lavagem a seco / Ferro de passar
  • Mensageiro
  • Concierge
Alimentação
  • Café da manhã Serviços pagos
  • 2 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
Serviços de negócios
  • 8 Sala(s) de reuniões
  • Centro de negócios
  • Serviço de cópia/impressão disponível

Localização do hotel

Mercure Alameda Quito

Roca E4-122 e Amazonas Ave.
170526 quito
ecuador

Tel: +59322994000

Fax: (+593)2/2565759

Check-in a partir das 12h00

Check out até as 12h00

  • De avião

    MARISCAL SUCRE A 38 km / 23,61 milhas - Transporte pagamento

  • De helicóptero

    MARISCAL SUCRE AIRPORT A 13 km / 8,08 milhas

  • De carro

    AVENIDA OCCIDENTAL A 25 km / 15,54 milhas

  • De carro

    AVENIDA ORIENTAL A 5 km / 3,11 milhas

  • De carro

    VIA INTEROCEANICA A 25 km / 15,54 milhas

  • De trem

    CHIMBACALLE A 6 km / 3,73 milhas

GPS:-0.204749, -78.495029

Nossas acomodações

Ele tem 143 quartos, muitos foram renovados recentemente e são à prova de som, equipados para o seu conforto, proporcionando um ambiente agradável, onde você pode combinar negócios e lazer, de acordo com o nosso lema "O prazer é todo seu".

Nossos restaurantes e bares

SPICY BISTRO RESTAURANT

Tipo de culinária: Bistronomia

Desfrute da cozinha nacional e internacional em um ambiente contemporâneo, complementada com um vinho de qualidade de sua escolha. A lista de vinhos finos do Mercure possui uma ampla seleção de vinhos com os melhores preços da região.

ALAMEDA Q BAKERY*COFFEE*LUNCH

Tipo de culinária: Bistrô

Um novo local, perfeito para compartilhar um lanche. O menu no Alameda Q é conveniente e cheio de pratos leves que podem ser apreciados quando você estiver com pouco tempo.

GLOBEWALKER & WINEBAR

Esta área é ideal para pequenas reuniões de negócios e lanches deliciosos, não esquecendo da lista de vinhos Mercure, que conta com uma ampla seleção de vinhos com os melhores preços da região.

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo Fechado

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 8

  • Tamanho máximo: 550

  • Capacidade máxima: 500 pessoas

  • Capacidade máxima para banquete: 320 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Alameda Quito

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.6/5

3.662 comentários

Classificação no TripAdvisor 4.0/5

958 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Great ;ocation

Classificação TripAdvisor 5.0/5

chuckwatson 01/03/2020 Avaliação certificada TripAdvisor

great location for exploring Quito. Handy to transport, taxi rank just across the street. Expect to pay $20 US to the airport. Close to handicraft market and Ejido Park, about six blocks to Plaza Foch

Dear Guest, Thanks for your score. We would love that through the experience lived in our Hotel, you recommend us with your contacts. Thanks for choosing us. Sincerely, Marisol Mosquera General Manager Mercure Hotel Alameda Quito

Stay at Mercure Quito

Classificação TripAdvisor 5.0/5

BernardP960 Couples - 01/12/2017 Avaliação certificada TripAdvisor

Nice hotel, located in area with lots of restaurants. Excellent service and upgraded to spacious suite. They respected our request for a quiet room. Would absolutely book the hotel again the next time.

Dear Bernard On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager Mercure Hotel Alameda

Rooms Perfect...everything perfect

Classificação TripAdvisor 5.0/5

marcosrobertor2017 Business - 24/03/2017 Avaliação certificada TripAdvisor

This hotel is perfect for all. Restaurant very interesting. Rooms clean and bigs. It´s percect for everything. I would like to stay more next time, as the last times were just for one night. I will try to program...

Dear Marcos On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

friendliest and most helpful staff, great room, excellent location

Classificação TripAdvisor 5.0/5

N433LZjohn Solo travel - 29/11/2016 Avaliação certificada TripAdvisor

The staff did everything possible to make me feel welcome - they answered all of my questions, went out of their way to offer tips, directions, order taxis, etc. The room itself was large and beautiful. The hotel's location is excellent - close to parks and shopping, and not too far from the historic city center.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hote

An excellent place to stay when in Quito

Classificação TripAdvisor 5.0/5

Antonio D Business - 30/08/2016 Avaliação certificada TripAdvisor

Large room, very confortable and a parking lot just at the hotel makes easier to stay in Quito. The staff attention at the reception desk was great. Internet Works very good and availability of local newspaper helps to get a glimpse of Quito´s and Ecuador´s daily life. There,s a Little noise during day time from the Street Avenida Amazonas but it doens not bother at all.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

Short business visit to Quito

Classificação TripAdvisor 4.0/5

Fulvio P Business - 05/05/2016 Avaliação certificada TripAdvisor

This is the second time in the same week I am staying in this hotel, the first one very short , but this tme 2 dys and I had tme to enjoy the hotel facilities which offers a nice and confortable staying. Well located in town, close to art & craft stores. Large rooms, clean and hotel staff very nice and hepfull for any need. . I will recomend this hotel for cìvacations or busness trip.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

customer service beyond exemplary

Classificação TripAdvisor 5.0/5

john a Couples - 19/07/2015 Avaliação certificada TripAdvisor

A well-located comfortable stopover for few days en-route to Galapagos for us,a mature age couple. Front desk staff friendly & helpful, & enough English between them always to get by. For not much extra the executive rooms[ on the top floor] have spacious useable balconies and spectacular views , or the suites [on 2nd floor] very spacious & well appointed[though some street noise here if you leave windows/balcony doo. No AC in rooms[suspect same applies to other Quito hotels also] -not a problem given mild climate due to altitude, but pedestal fans available on request & worked fine. Restaurant surprisingly good cusine-tasty, well-priced ,spicy French "fusion" cusine, + Japanese options ,& enough affordable drinkable local wine options to get by if you didn't want to be too fussy-apparently popular venue for well-heeled locals & businesspeople .Tried few of recommended restaurants in Old town & elsewhere, but unless you're heavily into blood sausage or goat stew[local delicacies apparently] hardly worth the effort of venturing elsewhere during a a short stay. During stay partner was involved in a minor traffic accident few KM from hotel resulting in broken ankle and other injuries-to our amazement the Hotel's afternoon supervisor Louis Flores,who fortunately spoke good English[as well as French & Spanish ]miraculously appeared at the local hospital shortly after us & devoted the rest of his shift + a few more hours besides, to assisting. The police were very eager to transfer my partner to the local jail that same night, despite her injuries, until responsibility for the incident could be legally apportioned through the court system. Indeed this was the fate of the unfortunate bus driver also involved,& this would certainly have been her fate without his help. He actually seemed to appreciate the opportunity to be able to utilise his[not inconsiderable ] initiative, negotiating ,& diplomatic skills, not to mention panache, in resolving this situation experienced by his guests in our favour despite many obstacles ,& spent lengthy periods commuting between the hotel /hospital/police facilities on a very cold night [when he was clearly suffering from a bad cold himself], talking to police and hospital staff etc.,despite no doubt having plenty of other work to do. As a final gesture, he ensured our efficacous & comfortable transfer to the airport for our onward flight by making the relatively spacious hotel courtesy bus available for this purpose

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

Great service, comfortable, and convenient hotel

Classificação TripAdvisor 4.0/5

Smudge65 Couples - 08/07/2015 Avaliação certificada TripAdvisor

A good location, comfortable hotel. Reception, front of house, and restaurant staff, all very obliging and efficient. Breakfasts were great - thank you. It would be good if the wine from the bar could be more cost-effective. While cocktails are reasonably priced many of us from the Southern Hemisphere prefer our wines. Reception staff can advise about personal tours with a local driver - our experience of a day trip was most enjoyable.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

Almost perfect stay

Classificação TripAdvisor 4.0/5

rsduarte Couples - 15/01/2015 Avaliação certificada TripAdvisor

The hotel itself is perfect: excellent location, big and clean room, nice and helpful staff. I just don't rate it 5 stars for two reasons. - Breakfast is too expensive for what it offers. It is not bad at all, but I stayed in other 2 hotels in Quito before and breakfast was superior, specially in offer of local food. - When I checked out I used Club Accor vouchers for paying part of my stay. These vouchers are in Euro and the hotel used a rate of only 1.03 dollar per euro, whereas the quotation of the day was at 1.18. I don't think that was honest. Other than that, no complaints!

Quito, January 19, 2015 Dear Guest On behalf of Alameda Mercure Hotel, we thank you for taking the time to share your valuable comments, which will enable us work on our continuous improvement. We are greatly sorry for the inconvenience arisen, and we hope to serve you in the near future. Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

Convenient Quito Hotel

Classificação TripAdvisor 4.0/5

Rebecca134 Solo travel - 10/11/2014 Avaliação certificada TripAdvisor

The Alameda Hotel has excellent and prompt customer service, nothing is too much trouble. They also have a 24 hour bistro which includes local cuisine. It is definitely one of the best places to stay in Quito.

Quito, November 17 2014 Dear Bernice Rebeca; On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us. Following your experience in our hotel, we thank you for recommending your contacts to us. Thanks for preferring us! Best Regards, Marisol Mosquera General Director ALAMEDA Hotel Mercure

Weekend during Business Trip

Classificação TripAdvisor 4.0/5

jccotrim Business - 02/08/2014 Avaliação certificada TripAdvisor

Hotel is well located and servisse is very good. Room window permited some noise but the city is not that noise. Bar servisse was lower than expectec and restaurant seems not to have so much guests. Room was larger than expected.

Quito, February, 13 2014 Dear jccotrim; On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us. Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose. Thanks for preferring us! Best Regards, Marisol Mosquera General Director ALAMEDA Hotel Mercure

could be better

Classificação TripAdvisor 3.0/5

DonBB1 Business - 19/03/2014 Avaliação certificada TripAdvisor

I was expecting better from this hotel. Didn't like paying for room on check in. Hotel had problem with Amex payments, gave me impression my card was at fault, on check out found it was their system, so I lost points not using it. Breakfast was good, although all those security guards standing around was off putting. Didnt feel really comfortable here.

Nice stay, but very disappointed with taxi service

Classificação TripAdvisor 3.0/5

Sebastian S Couples - 29/12/2013 Avaliação certificada TripAdvisor

I had a nice stay here as usual (been to the hotel a number of times). The location is perfect, in the heart of "Gringolandia", the touristy zone of La Mariscal. You can get anywhere in the city easily from here and have good infrastructure in terms of restaurants, banks, laundry etc. around the corner. Two things that irritated me: apparently my room 904 had just received some proper cleaning or I don´t know what. It smelt very much like some strong chemical and it gave me a bit of headache and some breathing problems. During my second stay, later that week, in another room, the problem did not occur again. With the new airport in Quito now in operation, travelling between the city and the airport is now much less easy. The hotel offers a shuttle service for an outrageous 38 Dollars one way. I wonder who takes this? The official taxi rate is 23 or 24 from this part of town to the airport. When I inquired at reception, they told me a taxi would cost at least 30 Dollars, which is simply not true. As I complained about the price of the shuttle service, they offered me a rebate of 3 Dollars, the price of 35 Dollars still ridiculous. Why doesn´t Mercure co-operate with a reliable taxi operator and offer reasonable rates to the airport instead of this ridiculously expensive shuttle and supporting the taxi mafia with their "tourist fares"? This would be much appreciated by many guests I am sure. While I was quite happy with the hotel, this really, really annoyed me.

bad hotel

Classificação TripAdvisor 2.0/5

386Bob Business - 16/09/2013 Avaliação certificada TripAdvisor

I have stayed at many other Mercure hotels that live up to their standard, unfortunately this is not one of them. I was very dissatisfied with this hotel. I had booked my room using the hotel own website but when I arrived they told me my bill was going to be 30% higher than what my reservation confirmation showed. To make it worst they told me they did not know if they could honor their own reservation rates until they checked with management. I never heard of such poor customer relations of not honoring what their own reservation system offered me. In addition I paid in full when I checked and paid local taxes at that time but then when I checked out they charged me for the same taxes again!. It seems this hotel has very poor controls and most of the people there do not know what they are doing. Upon my arrival there was a bag boy standing by but he never offered to help with my bags. They say they have a full gym with massage but when you get there you find out that is not the case. Too many unfulfilled promises in this hotel, I travel quite often to Quito and this was my first stay at this hotel, I will make sure never to stay in this hotel again

OK (just!) Hotel

Classificação TripAdvisor 3.0/5

Julie P Business - 18/08/2013 Avaliação certificada TripAdvisor

This hotel has a good location if you want to be near/in La Mariscal area. As it is on a side street, it is reasonably quiet and the upper floor rooms have good views over the city. I booked a suite but my room looked nothing like the photo on the web site and I rather suspect it was only a junior suite which in the web site photo, looked like my room. The suite was very large, open plan and with modern furniture whereas mine was two rooms with old, unattractive furniture. As a Gold member of the Accor program, I am supposed to be UPgraded, not DOWNgraded! Staff seemed very helpful and polite and most spoke English. However, how effective they were is under question. My flight to Miami was at 6 am which means I had to be at the airport at 4 am. Two days before departure, I went to reception and organised the airport transfer. I was told it would be $20 and charged to my room. The evening before departure, I stopped by reception to double check the departure time only to find I had no booking! Arrangements were made again and I was once again told it was $20 and it would be put on my room account. I checked out next morning - they did not show me the bill. Imagine my surprise when at the airport, the driver demanded money - and not $20. He wanted $40! I later checked the hotel receipt and there had been no charge on my room bill but I dont appreciate being told $20 and charged $40 and as I had to cough up cash to the driver outside the airport, I now have no receipt to claim my expense (it was a business trip). The hotel room was not airconditioned which was a non issue during my stay as the weather was mild. However, I wouldnt like to be in that room on a warm day. Power went off/on one evening around 4-5 times. On the morning I was departing, I went to the bathroom to shower and nearly slipped over as the floor was awash with water that had leaked from the bottom of the toilet. Water and pieces of brown slime of origin I would prefer not to think about, all over the floor. I had no choice to tiptoe throught it, shower and leave as I had a 3.15 am departure. YUCK! Would I stay here again...errrrr, most likely not. It was reasonably good value for money, breakfasts were ok and apart from the bathroom issue, the room/bed was clean. However, I dont like dishonesty and being hit up for 2 x what I was quoted for an airport transfer, also not getting the room I booked, so I when next in Quito, I will go elsewhere

Long Weekend

Classificação TripAdvisor 4.0/5

DrewM32 Couples - 18/05/2013 Avaliação certificada TripAdvisor

The hotel is located in a decent neighborhood. There were a working girls within 1 block but they did not cause any problems. The rooms are a nice size and the bathrooms is a good size as well. There is no A/C or heat but the temperature was very pleasant during our stay. The hotel includes a small bottle of water for each guest each day which was a nice extra and internet was included after obtaining the code from the front desk. The women that worked at the front desk were much nicer than the gentleman. My boyfriend would wait for the ladies rather than ask the men for anything. All in all a good hotel at a reasonable price.

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