رسالة المعلومات

فندق نوفوتيل NOVOTEL باريس مونبارناس 4 نجوم

ملاحظة أراء العملاء 4.4/5 12,829 أراء

فندق ALLSAFE معتمد

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خدمات الفندق الإضافية

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  • يتوفر بوفيه الإفطار ووجبات خدمة غرف

  • موقف للسيارات خاص ومسقوف

  • بار وتراس مطعم يمكن الوصول إليه

  • غرفة وإفطار مجاني للأطفال ما دون 16 عامًا

يشارك هذا الفندق في برنامج Planet 21 ويعمل لصالح الضيافة المستدامة Positive Hospitality.

الخدمات المتوفّرة في الفندق وبالقرب منه

تسجيل الوصول من 14h00

تسجيل المغادرة حتى 12h00

ادفع

خدمات ومعلومات عملية
  • تسجيل الوصول عبر الإنترنت
  • واي فاي/ اتصال بالإنترنت
  • موقف السيارات
  • تسهيل التنقّل للأشخاص ذوي القدرة المحدودة على الحركة
  • يُسمح بإدخال الحيوانات الأليفة ادفع
  • فندق لغير المدخنين 100%
  • مكيّف الهواء
  • ORLY ادفع
  • اللغات التي يُجيدها موظفي الفندق
  • يتوفّر مكتب الاستقبال لخدمتك على مدار ال
  • تسجيل مغادرة متأخر حتى الساعة 5 مساءً ادفع
  • الغسيل
  • متجر Boutique Gourmande
  • حامل الأمتعة ادفع
خدمة الطعام
  • الفطور ادفع
  • مطاعممطاعم 2
  • بارات 1
  • خدمة الغرف
خدمات الأعمال
  • غرف للاجتماعات5
  • ركن الإنترنت على جهاز Mac
  • مركز أعمال الخدمة الذاتية
  • توفر خدمة النسخ/الطباعة

موقع الفندق

نوفوتيل NOVOTEL باريس مونبارناس

17 rue du Cotentin
75015 باريس
فرنسا

الهاتف: +33153912375

الفاكس: (+33)1/53912376

تسجيل الوصول من 14h00

تسجيل المغادرة حتى 12h00

  • RATP :  88-91 Montparnasse 2 Gare TGV

  • METRO :  6 - 12 Pasteur

  • RATP :  4 - 6 - 12 - 13 Montparnasse Bienvenue

  • بالطائرة

    ORLY عند 16.5كم / 10.25 ميل - ذهاب وإياب مدفوع

  • بالطائرة

    ROISSY-CDG عند 35كم / 21.75 ميل

  • بالقطار

    GARE DE LYON عند 6كم / 3.73 ميل

  • بالقطار

    GARE DU NORD عند 8كم / 4.97 ميل

  • بالقطار

    GARE MONTPARNASSE عند 0.2كم / 0.12 ميل

نظام تحديد المواقع العالمي (GPS):48.838455, 2.315204

الإقامات المتوفرة لدينا

توفر غرفة نوفوتيل، بتصميمها العصري الفسيح والجذاب، مساحة معيشة تتكيف مع كل الاحتياجات. تلفزيون LED 42 بوصة في كل غرفة. احصل على معاملة كبار الشخصيات في غرفتنا التنفيذية مع / مساحة أكبر وآلة نسبريسو ورداء حمام ونعال وبار صغير مع مشروبات ووجبات خفيفة. توفر بعض غرف الطابق العلوي هذه إطلالات رائعة على برج إيفل!

غرفة كلاسيكية بسرير مزدوج

غرفة مناسبة لذوي الاحتياجات الخاصة
  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 23 / 248 sq ft
  • :المناظر إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)

غرفة تنفيذية بسرير مزدوج

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 23 / 248 sq ft
  • :المناظر إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)

غرفة تنفيذية بسرير مزدوج واحد وتراس

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 23 / 248 sq ft
  • :المناظر إطلالة جانبية على المدينة *
  • :أكثر أماكن الإقامة TERRACE *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)

غرفة مميزة بسرير مزدوج وأريكة يمكن تحويلها إلى سرير مفرد

  • :عدد الأشخاص الأقصى 3
  • :المساحة بدءاً من 25 / 269 sq ft
  • :المناظر إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)

غرفة عائلية كلاسيكية بسرير مزدوج واحد وأريكة واحدة تتحوّل إلى سرير مزدوج

  • :عدد الأشخاص الأقصى 4
  • :المساحة بدءاً من 23 / 248 sq ft
  • :المناظر إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)

غرفة عائلية تنفيذية بسرير مزدوج واحد وأريكة واحدة تتحوّل إلى سرير مزدوج

  • :عدد الأشخاص الأقصى 4
  • :المساحة بدءاً من 25 / 269 sq ft
  • :المناظر إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)

غرفة كلاسيكية بسريرَين مفردَين متماثلَين

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 25 / 269 sq ft
  • :المناظر إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)

عرض الغرف المتعددة: غرفتان قريبتان

  • :عدد الأشخاص الأقصى 6
  • :المناظر إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مياه معدنية مجانية في الغرفة
  • مرافق القهوة والشاي
  • تلفزيون ملوّن بقنوات فضائية/قنوات كابل
  • مكتب العمل(...)
الغرف

مطاعمنا وباراتنا

Halle Quatre Restaurant

نوع المطبخ: فرنسي

في قلب الأجواء الشهية والمفعمة بالحيوية، تذوق منتجاتنا المحلية والغربية الفرنسية التي يقدمها فندق غار مونبارناس. تذوق أطباقنا المصنوعة محليًا، بكل سهولة في مطعمنا.

  • الإثنين -
  • الثلاثاء -
  • الأربعاء -
  • الخميس -
  • الجمعة -
  • السبت -
  • الأحد -
الغداء

Halle Quatre Coffee shop

نوع المطبخ: مقهى

هل تشعر بالجوع؟ اكتشف مقهانا مع الوجبات الخفيفة والمعجنات التي تقدّم على الطاولة أو أثناء التنقل، طوال اليوم. وتوقف عند متجر البقالة في الزاوية للحصول على هدية تذكارية فاخرة من Halle Quatre.

BAR

لمشروب مُقبّل لذيذ في مطعم Halle Quatre، قم بمشاركة بعض الحلويات وكأس من النبيذ بنكهات غربية. مع أمسيات الخميس والجمعة على أنغام موسيقى الدي جي، يُعد بارنا مثاليًا للاستمتاع بكوكتيل معدّ حسب الطلب.

الصورة غير التعاقدية

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد
الغداء

اجتماعاتك وفعاليّاتك

غرف الاجتماعات لدينا

  • عدد غرف الاجتماعات: 5

  • أقصى حجم: 150 مترًا مربّعًا

  • قدرة الاستيعاب القصوى: 130 أشخاص

  • قدرة الاستيعاب القصوى للمأدبة: 120 أشخاص

تعرّف على المزيد

تقييمات نزلائنا لـ ‎
نوفوتيل NOVOTEL باريس مونبارناس‎

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL 4.4/5

12,829 أراء

tripadvisor

تقييم TripAdvisor 4.0/5

2,501 أراء

2021 شهادة الامتياز من موقع TripAdvisor
2021 شهادة تميّز

فندق ممتاز من كافة الوجوه

ملاحظة أراء العملاء 5.0/5

Maged العائلات - 05/02/2020 تقييمات مؤكدة لفندق ALL

كل شئ كان رائعا في هذا المكان .. الإقامة الطعام الاستقبال خدمة الغرف... بالتأكيد ساعود الي هذا الفندق اذا زرت باريس مرة اخري

Exceptional Customer Service, great Coffee and Breakfast

ملاحظة Tripadvisor 5.0/5

ComanderCody Business - 29/01/2020 تقييم TripAdvisor المعتمد

Hotel has great location, super customer service, great Brkfst and late night coffee. Short walk to the Pasteur Metro and right next to gare montparnasse. Suggest to get a room in the front to avoid noise in the rear. Highly recommend local restaurant Café templier a few steps away, best kept secret in Montparnasse.

Dear guest, All the team is delighted to read your comment after your Parisian stay. We are glad to learn that you liked the hotel's location but also the amazing customer service and also the breakfast :). We are looking forward to welcome you again really soon, Warm regards, Emilie, Community Manager of Novotel Paris Centre Gare Montparnasse

Short family break

ملاحظة Tripadvisor 3.0/5

gillianjames67 Family - 19/10/2019 تقييم TripAdvisor المعتمد

The staff at this hotel are awful. Rude, sullen and unhelpful. Reception area looks makeshift. Breakfast was a joke. Insufficient tables and ran out of cutlery and glasses and napkins and pastries. Cook your own eggs?!! Not value for money. Better to eat breakfast out. Worst novotel I've stayed in. Will return to Paris but not to this hotel due to awful staff. Location is not bad and rooms are clean.

Dear guest, Thank you for taking the time to share your feedback following your recent visit. It is immensely disappointing for us to receive such feedback as clearly we failed to meet your expectations. Please accept our apologies regarding your welcome. One of our wish is to make you feel welcome as much as possible and I will report this behaviour to the relevant team. We are sorry to read that you didn't enjoyed our breakfast which is made of quality and local products from France. Therefore we are glad to read that you enjoyed the localisation of the hotel but also the clealiness of the room. We hope that you accept our apologies and we would be delighted if you could return to us to allow us the opportunity to show you are ordinarily high standards of service. Best wishes

Satisfying stay

ملاحظة Tripadvisor 4.0/5

AmiraNeel Family - 10/07/2019 تقييم TripAdvisor المعتمد

The hotel is in a good location around a busy area (you just need to walk around to explore it), room was a bit small for a family of four however this was expected for a room in Paris. Service was very good, staff were friendly and helpful. Overall it was a good and satisfying stay

Dear AmiraNeel, Thank you for your review following your recent stay at Novotel paris Centre Gare Montparnasse. It is fantastic to hear that you would highly recommend us. We hope to welcome you back for another trip very soon! Kind Regards, Emilie, Community Manager at Novotel Paris Centre Gare Montparnasse

Nice location

ملاحظة Tripadvisor 5.0/5

velarasu Family - 03/05/2019 تقييم TripAdvisor المعتمد

The hotel is located centrally........ the room was big enough to accommodate the 4 of us. The sofa cum bed was big and comfortable. The breakfast spread was good but there is room for improvement..... overall very satisfied with my stay.

Dear guest, Many thanks for taking the time to write a comments about us. It was a real pleasure to welcome your family and we do appreciate your generous words as well recommendation ! We're thrilled to read that you enjoyed a memorable experience in particular thanks to our new rooms ! We have added vegetables for breakfast in order to offer more choice : brioche, French croissant, sausages, cheese, waffles, granola, fresh fruits, detox juices, scones, fresh fruits, eggs, … We hope to welcome you very back soon again, Warm regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Air condition does not work

ملاحظة Tripadvisor 1.0/5

SaschaBirkenfeld Family - 25/04/2019 تقييم TripAdvisor المعتمد

27 degrees outside and the Hotel is not able to switch the air conditioning on for the Hotel rooms. Even after speaking to the hotel manager, who promised to switch it on, they did not. So they even lie to their customers. What a shame for Novotel. If you need to save money, you should never do it at customer site!

Dear guest, We are so sorry for the AC issue. We hope that our answer by email met all your expectations. Your satisfaction is our priority. Please, feel free to contact us : h5060-GR@accor.com. We hope to welcome you very back soon, Warm regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Friendly Hotel

ملاحظة Tripadvisor 4.0/5

20eng2017 Business - 17/02/2019 تقييم TripAdvisor المعتمد

I stayed four nights for a business trip. The check-in was quick, and I managed to get a room even though I arrived at 9am. Room was spacious and had a beautiful picture of a red fox in the snow. Bed was comfortable and the breakfast was adequate spread. Only issue I had was I kept having trouble with my card to gain access to the lift to bring me to my room. Otherswise, it would be a five tick rating.

perfect place to visit paris

ملاحظة Tripadvisor 5.0/5

Hamaha Family - 02/01/2019 تقييم TripAdvisor المعتمد

Nicely located hotel , just outside the center . The metro is within 10 minutes walk. very friendly personnel. check-in and out was very quick. Breakfast is complete, but was extremely busy so we had to wait each day to be seated.roomservice and bar were very good too.Parking is very very tight. Tip for improvement, make housekeeping take the leftovers from the room-service from the room when they make the beds. it's not very nice to return in a smelly room with french fries standing on the cupboard all day.

WORST EXPERIENCE from ACCOR

ملاحظة Tripadvisor 1.0/5

Marvyn T Family - 02/12/2018 تقييم TripAdvisor المعتمد

I, together with my entire family, have had the worst experience ever at NOVOTEL PARIS CENTRE GARE MONTPARNASSE.1) FRONT DESK MANAGER WAS EXTREMELY RUDE, His name is Fabrice, in fact he was extremely insolent, I question how Accor HR did their work on him before engaging his service.2) I had called the front desk to ask about the sofa bed, Fabrice just cut short the line and said "Yes, a staff will be there" without listening much to the issue and hung up the phone.3) Upon Checking out, Fabrice insinuated that my wife and I were trying to short change the hotel for 2 beers. He even threw the invoice across to me over the small table which he could have just passed it to me by hand.4) An additional note: At Check out, he asked for my room card, and I told him I had left it on the table in the room. He told me to go get it. I have NEVER ONCE been asked to retrieve a room card. I am an ACCOR GOLD and my Business partner holds a Platinum Level, and I checked with him and he said leaving room cards are NEVER an issue.5) His attitude is UNBECOMING of a representative staff of ACCOR and for this, I expect actions to be taken and I want an update, even from C level personnels.6) House Keeping Staff - Pretends to act like they don't understand or speak english. Trust me, they all do. I requested for an additional towel, and he said to me" I don't speak english" in ENGLISH.Should anyone wish to stay at this location, please do not spoil the potential ACCOR experience by getting served by Fabrice, look for Karima who is and was VERY ATTENTIVE.ONCE AGAIN, if there are other options for travellers to stay at other locations, please do so, and avoid this location due to bad front desk staff and house keeping staff.

french holiday

ملاحظة Tripadvisor 3.0/5

Graham S Couples - 08/11/2018 تقييم TripAdvisor المعتمد

beds quite hard the sheets didn't cover the whole of the bed service good food from menu through to room service good arrived on first night bar shut dead on 12pm couldn't get food werent willing to bend the rules very poor service

ممتاز

ملاحظة أراء العملاء 5.0/5

مجهول المسافرون بغاية العمل - 02/11/2018 تقييمات مؤكدة لفندق ALL

جيد جداً

Service???? Couldnt find

ملاحظة Tripadvisor 2.0/5

Zajka Business - 29/10/2018 تقييم TripAdvisor المعتمد

I booked about about 20 nights for a Group at this Hotel. Before Arrival informed about the names and the reservations and received a confirmation that everything is confirmed and well noted.As arrived, one Reservation couldnt be found. after 1h finaly a room was allocated.Next day, call from the reception that they would pack the belongings as they Need this room!!!Can you imagine this???? Never experienced something like this in my entire life!

Modren & Clean Hotel

ملاحظة Tripadvisor 4.0/5

Muhammad-W-ADXB Family - 04/09/2018 تقييم TripAdvisor المعتمد

Nice, Neat and clean, Good Breakfast, near to city centre, Eiffel tower 05 mins drive, 06 min walk to Metro station Pasteur M6, even Gare Montparnasse main station 09 Mins Walk, worth to stay in this hotel

Dear Muhammad, Many thanks for taking the time to share many details about the location of our hotel with us and the others travelers. We hope you enjoyed the district of Montparnasse, our hotel is indeed located in a very lively, central but unknown area of Paris, which is perfect for people keen to discover Paris off the beaten tracks and to share the "real" parisian daily life ! We do hope to see you back with us soon ! Warm regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Modern Hotel in Paris

ملاحظة Tripadvisor 4.0/5

Safari796859 Family - 31/08/2018 تقييم TripAdvisor المعتمد

The hotel is modern and good looking, nice buffet breakfast, the rooms have USB outlets to connect your smartphone so no need to worry about carrying an adapterI had a minor health problem and the staff at the front desk was helpful and made a few phone calls to assist meThe area has a lot of business places so it makes it convenient, close to the Metro as well The only complaint I would have is that the bathroom door was notable to close properly, other than that, it is a good property

Dear Mario, Thank you very much for taking the time to write a review of TripAdvisor following your recent stay with us. We are pleased to read you very much enjoyed your time with us, from our location to our customer service and our food offerings. I will share your nice comments with our team who will be so happy to read you. We hope to welcome you very back soon again, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Average hotel

ملاحظة Tripadvisor 3.0/5

Drfouadtahan Family - 11/08/2018 تقييم TripAdvisor المعتمد

Nice hotel, location near gate mobtMontparn but not too close and you should walk 7-10 min to reach the station (not easy with kids!). The breafabre is acceptable but the plates are rarely 100% clean (there is some résidu !! Wich is not acceptable).

Dear guest, Thank you very much for taking the time to write a review of TripAdvisor following your recent stay with us. We are pleased to read you very much enjoyed your time with us. We hope you tried our escape Game with your family during our partnership with Hotel Transilvania 3. Our hotel is so close to the Gare Montparnasse, you can see it from our lobby ! Feel free to ask to the reception more informations about our access. We hope you will accept our apologies about the restaurant, your comments has been reported to the Food & Beverage Manager. We hope you come back very back soon, Warm regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Great position, lovely smart hotel. Great price

ملاحظة Tripadvisor 5.0/5

Jo H Family - 07/08/2018 تقييم TripAdvisor المعتمد

A superb location to explore Paris. Great price which included a fabulous breakfast. Daily entertainment during breakfast which the children loved. Smart rooms, clean and modern. A little small for a family of four, worth upgrading to executive as our friends had teenagers. But overall a very good experience. Lovely lobby/bar area to meet in. Restaurant food was good, though a little pricey once adding on sides. Would recommend and stay again.

Dear guest, Thank you for taking the time to post your feedback following your recent stay with us. Novotel Paris Centre Gare Montparnasse loves family ! We hope your tried our Escape Game for adults and children during our partenership with the Hotel Transilvania 3 ! I am so pleased to read that our hotel met all your expectations from the breakfast and the cleanliness of the room, to the comfort of our bedding ! I would like to thank you for your recommendation and we look forward to welcoming you back soon. Warm regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Great value and great location.

ملاحظة Tripadvisor 5.0/5

annew848 Family - 06/08/2018 تقييم TripAdvisor المعتمد

Super hotel, great rooms, good locations, lovely bar and good food in the restauarant. Fantastic breakfast and really helpful staff. We really enjoyed our stay and it was a great base for visiting the Eiffel Tower (30 min walk) and the Seine, Versailles, the Louvre etc. It's only a 3-5 min walk from the main train station and nearest metro.

Dear Anne, Thank you for taking the time to provide our team and future guests with such positive feedback in regards to your recent stay with us at Novotel Paris Centre Gare Montparnasse. We are delighted you were able to take advantage of our enviable location providing one of the best vantage points to wake up to the Montparnasse district with gourmet breakfast. Seeing sights such as the Montparnasse tower, the Quartier Latin and the Eiffel Tower, just to name a few, ensures our guests receive an entire experience during their stay with us. That coupled with our customer focused team. Thank you again for your wonderful review about our new restaurant Halle Quatre ! We use french products from farmers of the Ouest of France (Bretagne, Pays Basque, Bordeaux, ...). Until we welcome you back to our hotel, we wish you only the safest of travels. Warm regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Nice and clean hotel near Gare Montparnasse

ملاحظة Tripadvisor 4.0/5

joari Family - 30/07/2018 تقييم TripAdvisor المعتمد

This hotel is within a walking distance from Gare Montparnasse, and about 50m if you arrive by Gare Vaugirard (OUIGO). Room is clean and comfortable, breakfast has many options, staff is helpful. Weǘe been in this hotel before, would stay again.

Dear Joari, Many thanks for your comments ! We are so glad to read your amazing recommandation and to learn your experience with us met all your expectations from the comfort of our rooms, our buffet breakfast to our location so close to the Gare Montparnasse and many metro / bus stations. We hope to welcome you very back soon again, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Great find in Paris

ملاحظة Tripadvisor 5.0/5

Elvira D Family - 19/07/2018 تقييم TripAdvisor المعتمد

This hotel was a fantastic find in Paris. We needed a hotel with its own parking lot, but at the same time, well located for hitting all the Paris tourist highlights. This hotel fit the bill, with easy underground parking, and metro stop close by. The room was comfortable and modern, with much-needed air conditioning. The breakfast buffet was delicious and varied. We ate twice in the restaurant, with delicious, well-priced dishes. Highly recommend this place.

Dear Elvira, Thank you for your review following your recent stay at Novotel paris Centre Gare Montparnasse. It is fantastic to hear that you would highly recommend us. Your compliments will be reported to the Food & Beverage's team ! The hotel indeed is in front of the Gare Vaugiard, and so close to many metro stop and bus. It's so easy to discover Paris... We hope to welcome you back for another trip very soon! Kind Regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

Poor customer service and lack of understanding of disability

ملاحظة Tripadvisor 2.0/5

Freedom2594 Family - 13/07/2018 تقييم TripAdvisor المعتمد

After travelling from Bordeaux we were pleased to be in the hotel adjacent to the station. Unfortunately the more relaxed approach to check in resulted in a lengthy wait and sadly the disabled toilets were on the first floor. When we were seen we were informed our request for an accessible room was not acknowledged and we would have to buy another room to have an accessible room. I wouldnt do this as it was €220. We were given a 7th floor room at the end of the corridor which reception wouldn't change. Also the reception staff had a lack of knowledge of surrounding area regarding transport and accessibility. I could go on but don't go here if you have accessibility issues or you wish good, comprehensive customer service. Sadly overall all style with no substance! (We have used Novohotel in Edinburgh,Glasgow,Liverpool and Barcelona and NEVER had this negative experience)

Dear guest, We are so sorry to read you have a bad experience with us. We should suggest you to pay a second accessible room when you book the executive room, in order to avoid to you an unpleasant surprise ! We hope you will accept our apologies. Feel free to contact us for your next stay with us (h5060-GR@accor.Com) , we want to improve your next experience in Paris by personnalizing it. We hope you come back very back soon, we will show you our quality of service, Warm regards, Carole-Anne, Community Manager at Novotel Paris Centre Gare Montparnasse

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