ibis budget Берлин Сити Потсдамер-Плац

Хорошее расположение, отличная звукоизоляция, чистая постель и полотенца, удобный матрас. Волосы и грибок в душевой, плохая вентиляция в туалете

Хороший завтра, вежливый и отзывчивый персонал

To start with I would love to mention the Reception Staff that were really nice and helpful people. Listened to all my queries and were obedient to fulfill it. The Room Service was horrible as no cleaning were done despite of my request to the front desk staff Mr.Mahmud. Since I had a 4 year old child with me I was sceptic about the sanitization and cleanliness, but everything went for a toss as no hygiene was practiced there. About the property, well it was very centrally located. Close to all the amenities, transportation and tourist attractions. The room I got this time was a Disabled Room thus it was good sized with a big bath but hardly any view since it was at the back. Breakfast was okayish and repitative. Overall an average stay experience and nothing to be excited about.

Отель хороший, удачное расположение, есть самое необходимое. Понравилась двухэтажная кровать. Мы с детьми выспались хорошо. Чистая постель и полотенца. Не понравилось, что нельзя открыть окна и проветрить, окна заколочены и душ кабина была в волосах предыдущих отдыхающих.

Spend a month in Berlin and as a result of tourism getting back again, everything was basically full. So 3 weeks at the Ibis at Anhalterstrasse was a middleroad solution. Room 714 was the first week perfect. Airco properly functioning. A Spanish housekeeping girl that really got the room as it should be. 5 star mentality. Yes, some take their job serious. A pitty that you could hear the elevator noises. Seems that if you book a 1 person room, you wont get the rooms at the back of the floor, because they are only for 2p rooms reservations. Even if you ask for it in your reservation on the Accor App. What a beautiful philosophy. I had to leave for a day because my room was booked. When coming back i really had to ask again for a quiet room although i mentioned it already in my reservation. Again same story. Sorry sir, the rooms 22, 20, 18 are only for 2 persons reservations. I asked the friendly guy at receptiondesk how to make the reservation on the App so that i could have max chance for a quiet room. He had no idea how the reservation by app worked. Brilliant, that staff has 0.0 intell' towards how customers book their stay. Some work is needed pronto here. Just sayin' But, suprise, i was pleasantly up for good news. I got a quiet room, at the end of tje floor away from the elevators. A true meaning of hospitality expert who did his job as it should be👌 The room 422 was not good. A low buzzing noise. Horrible. Was it the airco, the Russians? I went back to reception where Mr. Hospitality wrote down my concern and offered me a room a floor higher. Same noise, though a bit softer. No i was not losing my mind. I decided to leave the room and spend the evening outside. When coming back, the noise was gone. I could sleep. Next morning a woman and a technician knock on my door. (Omg, he does not speak German) 'You 'ave a problim'? The problem was gone. If everybody uses clima same time, it makes that noise probably. I can reach her anytime for other technical challenges. Feel good moment that a complaint is taken serious. Mr. Hospitality understands his job very well Yesterday was an off day. My room was partially cleaned. They skipped the toilet. Not a good idea. If you pay almost € 100,- a night, at least, at least, you expect a decent cleaned toilet. A bit annoyed i go down to reception. Mr. Hospitality promised to send my message to right person. Today, after diner, back to the room. Clean toilet, huraayyy. But no clean desk and no vacuuming of room. If you walk barefoot and you still have the feeling the floors leaves sand etc to your feet, things are definitely off. Just too tired to go down again 2 reception and file my complain, i called them. What a mistake. She was sooo sorry to hear that my room was not cleaned properly. But there was no housekeeping anymore, she was alone and could not come and clean my room. Brilliant solution. I did not ask her to clean my room. All i wanted was to file my complain. A customer that has 2.ask 2.days in row 4 a proper cleaned room..... That can not be the case. Well, she promised to give my message 2 the right person. I felt as if i was being 'dumped'. Standard Reply. Again, i told if i need 2 ask 2 days in a row to have my room cleaned properly..... I might get a bit.... Annoyed. I just wanted to file my complain. Suddenly she turns the story around. Than what you want me to do? Irritated replied,.... just want to file my complain. Well, best thing you can do is write an e-mail..... (oeps, this does not go away and he gets annoyed) Ofcourse im not gonna write an email during my stay to beg if they clean my room. I prefer f2f with the manager now since this lady knows how to irritate customers. Sir, we have 2. Which one do you want. - well gimme the one that solves it Sir, our front desk manager is here tomorrow. ...... Cant remember i had a challenge, up till now than, with front desk staff. The rest of the call was just embarrassing for this hotel. Had to ask 3x before i got the name of the manager that solves things, mister Kranz. To be continued....