Novotel Suites Берлин Потсдамер Плац

Novotel Suites Берлин Потсдамер Плац 3,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 797

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Особенности отеля

  • Отель с сертификатом ALLSAFE

  • Круглосуточная служба доставки напитков и блюд в люкс

  • Бесплатный WIFI, ЖК-ТВ с несколькими каналами Sky

  • Люксы площадью 30 м² с мини-кухней и приборами для приготовления чая и кофе

  • В самом центре Берлина рядом с деловыми и культурными районами

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

сертифицированный отель ALLSAFE

Расположение отеля

Novotel Suites Берлин Потсдамер Плац

Anhalter Strasse 2
10963 БЕРЛИН
Германия

GPS:52.504619, 13.383228

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При отеле
  • Парковка
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар

4 ELEMENTS

Расположитесь поудобнее в кресле и насладитесь виртуальным путешествием по пяти континентам благодаря нашей обширной карте бара, которая включает 65 наименований разнообразных напитков.

Наши номера

Вы и Ваша семья почувствуете себя как дома в нашем 3-звездочном отеле Novotel Сьютс Берлин Сити Потсдамер Платц. В наших просторных люксах площадью 30 кв. м созданы все условия для работы и отдыха. Все 229 номеров были отремонтированы в 2020 году. Во всех номерах есть кондиционеры и современные USB-порты. В номере есть отдельный туалет и ванная комната с ванной и душем.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 797

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 658

Don’t complain or you might get head butted 😳

Примечание: Tripadvisor 1.0/5

Tim W Solo travel - Реальные отзывы TripAdvisor

Express checkin by an employé in jeans and t shirt wherby you basically pay in advance and are told you have wi fi included. Nothing else. And you are not told ‘how’to connect. No info in the room on how to connect. The phone in the room didn’t work. At 6:45am the next morning I called the hotel phone number on my mobile to ask how to connect to wifi. I rang twice and nobody answered. I got dressed and went downstairs and called the hotel number from there. I witnessed the two employés - one white, one indian having a nice chat with no intention of answering the phone. In fact the white guy had his jacket on to leave. I was angry and spoke with vehemence to them which they reacted to with extreme and intimidating violence. I had bothered their quiet tranquility, it would seem. The white employé stared at me without replying like a nightclub bouncer trying to stare me out when I asked why I have to get dressed and come downstairs because they don’t pick up the phone. He had a very nasty agressive look on his face and eventually barked at me, ‘What do I want ?’ I had come down to acertain about the wifi connection but the attitude of this person made me angrier. No apologies. His indian collegue joined in but in a different way. He pointed and laughed at me saying I was talking like an animal even though as he said, he didn’t understand english that well. I was flabbergasted that these two people were receptionists at the Novotel suites ?! The white employé said, if it was up to him, he would throw me out ?! Luckily the morning collegue arrived, a slim young german man. Neither of the other two were german. He helped me in a professional way I expected from this hotel and apologised for his collegues; from his expression I understood he knew they were useless lazy and problematic collegues of his that just made his job harder. He gave me the manager’s email address and I emailed the manager Oliver Kranz, who never replied. In fact luckily I bumped into him at the front desk 2 days later when I went to complain about my incident number 2 at the hotel: on the 3rd day my room was not cleaned. The housekeeper had mistakenly put on her control sheet that I had the ‘Don’t disturb ‘sign on. If she had cared to verify I had correctky put the ‘ clean my room’ sign on since 11:45 am Her mistake but when I talked to Oliver Kranz about my problems - he basically said the fault had to be mine, not hers. He said ‘oh dear, oh dear’ at my complaints and said he would get back to me. He never did. I demanded a discount for my un cleaned room. Frankly, I got the impression Oliver really couldn’t care less. It is such a shame these pleasant Novitel suites are run by a management that doesn’t look after its clients needs and problems. But the nastiness of two of their employés is a serious matter they should look into. I really thought they were going to hit me. Absolutely incredible - I have never experienced this in a supposedly respectable hotel. Obviously not a hotel to recommend - even though the suites are nice.

Great base for tourists and travellers seeking good value accommodation

Примечание: Tripadvisor 5.0/5

Travel58391927805 Friends getaway - Реальные отзывы TripAdvisor

Fabulous medium range hotel, superb for families . I combined work and pleasure and room was great size and well furnished for office activities and relaxing, Bar is warm and welcoming and in room fridge, kettle and microwave fabulous,. Location is great with lots of lovely cafes and walking distance from many attractions.

Fanatic Hotel - everything we needed

Примечание: Tripadvisor 5.0/5

RDCCB Реальные отзывы TripAdvisor

A popular, functional hotel in a really great location, close to key sights and the Berlin Mall, Also next to a tube station and a bus stop that took us straight to Ka De We. Our room was big and there was a net curtain we could use to split the room and give my son some privacy. The room was dark, and quiet, and we used the kitchenette to make packed lunches. Lidl was just round the corner so very handy. The staff were exceptionally friendly and said we could just take the cutlery we needed from the restaurant. Highly recommended and we would stay again. Unfortunately our flight home was cancelled so we had to stay another 2 nights and the hotel was full. Our new hotel looks more stylish but that is it’s only good point . We miss the Novotel.

Good Position

Примечание: Tripadvisor 4.0/5

ASBGeelong Реальные отзывы TripAdvisor

Check in was great, efficient, friendly and informative for a first time Berlin visitor. Nice big room with all the necessary ammenities. Good Breakfast available, Location is very good, yet quiet. Bed and Pillow comfort were only average.

just location good

Примечание: Tripadvisor 2.0/5

Quest751753 Семьи - Реальные отзывы TripAdvisor

good location to get Bus or S bahn, but nothing else very dirty room, not cleaed floor,,,,so cloud Guest however price seems to be reasonable comparing the other located hotel parking is so simple and comfortable

Dear Quest751753. Thank you for your stay at Novotel Suites Berlin City Potsdamer Platz and your open and honest feedback. During your last visit with us, some things seem to have gone wrong. We deeply regret this and would like to sincerely ask for your apologies. Of course, you are always welcome to contact our team directly in such a case. We will try to solve any complication immediately in order to make your stay with us as pleasant as possible. Without a doubt, the satisfaction of our guests is our top priority, so we would be very happy about another chance to convince you of this. With best wishes. Your Novotel Suites Team Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

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Другие интернет-пользователи оценили наш отель

  • 1 991 Отзывов 9.5/10 Расположение
  • 2 725 Отзывов 8.2/10 Номер
  • 1 626 Отзывов 7.9/10 Сервис
  • 170 Отзывов 4.3/10 Интернет
  • 1 506 Отзывов 7.8/10 Комфорт
  • 1 107 Отзывов 6.6/10 Чистота
  • 928 Отзывов 5/10 Завтрак
  • 556 Отзывов 3/10 Удобства

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