Mercure Берлин Центр 3,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 93

Гарантия
лучшей цены
Mercure Берлин Центр - Image 1
Mercure Берлин Центр - Image 2
Mercure Берлин Центр - Image 3
Mercure Берлин Центр - Image 4
Fuggerstr 8, 10777 Берлин, Германия

Описание

Особенности отеля

  • Круглосуточная станция напитков в холле отеля

  • 78 современных номеров с кондиционером

  • Расположение в центре в западной части города

  • 5 минут ходьбы до универмага KaDeWe, Мемориальной церкви и бульвара Курфюрстендамм

  • Всего 5 минут ходьбы до метро и автобусных остановок

Наши номера

Расположение отеля

Mercure Берлин Центр

Fuggerstr 8
10777 Берлин
Германия

GPS:52.499228, 13.347975

Телефон
Факс +49 30 21303160

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Grab & Go Station 24/7

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 93

Рейтинг TripAdvisor  3.8/5  Отзывов: 828

Miserly penny-pinching sullied the experience

Примечание: Tripadvisor 2.0/5

Martin U Реальные отзывы TripAdvisor

What should be a pleasant boutique hotel in a convenient location seems to have forgotten it is in the hospitality business. Any delusions of guest service are quickly dispelled at checkout when a standard request to store luggage on the day of departure is met with a demand for a €3.00 charge. Now, this is a tiny sum granted, but it's the principle. That it is (a) not an inclusive part of your room rate as at pretty much every other international hotel group, and (b) is not disclosed in advance so comes as a nasty surprise, tells you all you need to know about the attitude of management to guests. The luggage of other guests was stacked against a wall in the lobby, so not even secure. The usual "how was your stay?" was also absent, replaced at checkout with a terse "done".

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations in all aspects and that you found the check-out process and luggage storage disappointing. Please allow us to address your comments: We charge a small fee of €1.50 per piece of luggage for storage. This policy was introduced because our space for storing luggage is very limited. In order to still offer this service to as many guests as possible – even when our storage area is at full capacity – we keep part of the luggage in a designated area right next to the reception desk. This ensures that a member of our team is always nearby and can keep an eye on the luggage. We fully understand that an additional fee may come as a surprise, especially when compared to other international hotel chains. Please rest assured that this decision was not made as a matter of principle, but rather for practical reasons and in the interest of safety and organization. Nevertheless, we take your feedback seriously and will review how we can communicate this information more clearly in advance to avoid any misunderstandings in the future. We also regret that your check-out experience felt impersonal. This certainly does not reflect our standards of hospitality and service. Please accept our sincere apologies. We will address this internally to ensure that our guests receive the warm and attentive service they rightfully expect. We sincerely hope that you will give us another opportunity to welcome you back and to demonstrate the quality and genuine hospitality of our hotel. It would be our pleasure to ensure your next stay leaves only a positive impression. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Great location, rooms a little dated.

Примечание: Tripadvisor 3.0/5

Adamj7777 Couples - Реальные отзывы TripAdvisor

Location great. Clean. Nice staff. Room a little dated. One proper bedside table and another that seemed to be an adjustable bed-table from a hospital which felt very out of place in the room. The space for a fridge didn’t have a fridge in it so was just an empty cupboard.

Dear Guest, Thank you for sharing your impressions. We are pleased to hear that our central location, cleanliness, and the courtesy of our team contributed positively to your stay. We are sorry that certain furnishings did not meet your expectations. As part of our sustainability approach, we have for many years chosen not to equip rooms with refrigerators or minibars, which explains the unused cabinet space you noticed. We value your observations regarding the room setup and will keep them in mind as we continue to uphold the comfortable, welcoming atmosphere our guests expect. We hope to have the opportunity to host you again for an even more enjoyable visit. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assist. Manager Customer Care

Good stay in Berlin

Примечание: Tripadvisor 4.0/5

ANGELO V Реальные отзывы TripAdvisor

Mercure Hotel Berlin Zentrum is very well positioned: it can be easily reached from Berlin Brandenburg airport by S- or R-trains plus U-bahn (metro). It is located mid-way from two metro stations (Wittembergplatz - U1, U2, U3 and Nollendorfplatz - U1, U2, U3, U4). It is also a convenient starting point to visit anything in Berlin. I had a good room with a comfortable bed. Insulation from outside noise was very good, and air conditioning was efficient although a bit noisy. The bathroom was also very good. Rooms are cleaned by default every third day of your stay. Breakfast was good, and staff were helpful.

Dear guest, We are delighted to hear that you enjoyed your stay at the Mercure Hotel Berlin Zentrum and appreciated our central location and the amenities in your room. It is always a pleasure to receive positive feedback. We place great importance on providing our guests with a pleasant and comfortable stay. We are therefore particularly pleased that you noticed our efforts in terms of cleanliness and service. We hope to welcome you back soon and thank you for your feedback! Best regards Mercure Hotel Berlin Zentrum Daniel Konieczni Assistant Manager Customer Care

Good quality for the price!

Примечание: Tripadvisor 5.0/5

C R Couples - Реальные отзывы TripAdvisor

Very friendly staff. Small room, a little outdated but good and clean. Good, firm beds, pillows rather poorly. Good, complete breakfast; if you want a warm breakfast, be early! It starts at 7:00. Good location for sightseeing. Dogfriendly!

Dear Guest, we are pleased to hear that you appreciate our value for money and our friendly staff. We take note of your comments regarding the rooms and pillows. We would like to point out that due to the structural conditions of our house, the room categories are different in size. For longer stays in the city, we recommend the more spacious Superior and Privilege categories. We are very pleased that you praised our breakfast and our location for sightseeing. We hope to welcome you again in the future. Kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Good location, basic accommodation

Примечание: Tripadvisor 3.0/5

Martin U Couples - Реальные отзывы TripAdvisor

The room no longer had a desk to work at, and a kettle was only available on request and subject to availability. Staff did not smile. Also heard from friends of their bookings during events being cancelled. Has there been a change of management? Always used to be nice and friendly here.

Dear Guest, Your feedback is very important to us and we appreciate you taking the time to tell us about your experience at our Mercure Hotel Berlin Zentrum. We are pleased that you liked the location of our hotel. It is important to us to provide our guests with a pleasant stay and we regret that in this case we were unable to fulfil your expectations. Regarding your comment about the desk and kettle, we would like to inform you that we always endeavour to ensure the comfort and satisfaction of our guests. We take your feedback seriously and will take note of your comments. Furthermore, we attach great importance to friendly and courteous treatment of our guests. We regret if you perceived this differently during your stay. We have taken note of your comment regarding the cancellation of bookings for events. It is important to us that our guests feel welcome and in good hands. Finally, we would like to assure you that it is our aim to ensure that every guest has a pleasant and satisfactory stay. Your feedback helps us to continuously improve our service. With kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

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Другие интернет-пользователи оценили наш отель

  • 289 Отзывов 9.2/10 Расположение
  • 354 Отзывов 6/10 Номер
  • 287 Отзывов 8.5/10 Сервис
  • 7 Отзывов 6.5/10 Интернет
  • 204 Отзывов 4.8/10 Комфорт
  • 160 Отзывов 6.7/10 Завтрак
  • 135 Отзывов 8.2/10 Чистота
  • 89 Отзывов 3/10 Удобства

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