Mercure Берлин Пункт Чарли 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 929

Гарантия
лучшей цены
Mercure Берлин Пункт Чарли - Image 1
Mercure Берлин Пункт Чарли - Image 2
Mercure Берлин Пункт Чарли - Image 3
Mercure Берлин Пункт Чарли - Image 4
Schuetzenstrasse 11, 10117 БЕРЛИН, Германия

Описание

Особенности отеля

  • Люксы и номера площадью 30-80 м², многие - с балконом или террасой

  • В нескольких шагах от Чекпойнт Чарли, Фридрихштрассе и Жандарменмаркт

  • Отель, свободный от курения (часть номеров - с балконом/террасой)

  • RELAX - еда, напитки и Вы. Вино, мясное ассорти и закуски

Наши номера

Расположение отеля

Mercure Берлин Пункт Чарли

Schuetzenstrasse 11
10117 БЕРЛИН
Германия

GPS:52.508738, 13.393399

Телефон
Факс +49 30 20632111

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

RELAX - FOOD, DRINKS & YOU

Расслабьтесь и насладитесь вкуснейшими напитками и блюдами. Отдых подарит вам вдохновение, новые идеи, продуктивные решения и беседы.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 1 929

Рейтинг TripAdvisor  4.5/5  Отзывов: 3 910

Сертификат качества 2024

Хорошее расположение.

Примечание: отзывы клиентов 3.5/5

Alex Семьи - Проверенные отзывы - ALL

Отель отлично расположен. Номера уставшие и грязноватые, при этом стоимость остается как за крепкую пятерку. Есть несоответствие цена/качество. В остальном нареканий нет. Персонал отличный.

Dear Mr. Y., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Berlin Checkpoint Charlie. Thank you for your positive review, the nice feedback on the location, and also for your critique and suggestions on improvement regarding the room and the value. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

No Air Conditioning - Do not book this hotel unless you like sleeping in a sauna

Примечание: Tripadvisor 1.0/5

barry d Реальные отзывы TripAdvisor

We checked in late last night after a full day of travelling. It is so warm we could not sleep without constantly waking up from the heat. AC set to max. This morning reception came up and agreed we need to move. Fine we pack up and take us to a smaller room by mistake so we go back and wait for them to find a similar room. Eventually they call to tell us that the AC has been turned off in the entire hotel (because it is winter-its October and it is currently 20c/71f degrees today) No point in moving so we unpack again and by this time we have missed breakfast and morning shot. So now we have a fan and can open window with no screen but still hot. Unfortunately we booked and paid in advance so not going to ruin the rest of our trip trying to call Expedia and move to another hotel . This is our first time in Berlin and we would never book this hotel again.

Dear BCanada1, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room, the AC and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke, General Manager

Хорошее расположение и сервис

Примечание: отзывы клиентов 4.5/5

Анонимно Друзья - Проверенные отзывы - ALL

Нет замечаний. Чисто, комфортно и отличный сервис.

Dear Ms. Z., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

Management fixed unfortunate incident speedily and correctly

Примечание: Tripadvisor 4.0/5

Coeliac-Dane Solo travel - Реальные отзывы TripAdvisor

When things go slightly wrong, you will see the quality of management and senior staff. I booked this hotel late due to unexpected circumstances, but found reception staff super helpful, the rooms large and practical and the location ok. One staff member clearly overstepped the mark with me - and I believe a few other customers - but it was dealt with speedily and courteously to the credit of management and other staff members.

Dear Coeliac-Dane, Thank you for your visit, the positive remarks on the management, and also for your critique regarding the behaviour of an employee. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager

AVOID and book elsewhere

Примечание: Tripadvisor 1.0/5

Cameron P Реальные отзывы TripAdvisor

AVOID and Book elsewhere On arrival at 3pm (check-in time) we were informed that the room was not ready yet (very sorry here is a drink voucher) and that it would be 20 minutes. with this information we decided to wait the short 20 minutes so we could freshen up before heading out to explore Berlin. at 3.20pm I approached the front desk again to be informed that the room was not yet ready but would be ready in 20 minutes!!! This was not acceptable given my Accor Gold status, prior registration informing the hotel we would arrive at 3pm and the continued delays. If we were just informed at the start that the room would take 40+ minutes we would not have waited and just headed out to enjoy our holiday. Things got worse from here.... After asking to speak to the General Manager a gentleman informed us that our room was not ready but they could offer us a different room that was "exactly the same, including the same size however didn't have a kitchen" This was perfectly acceptable to us given we were not planning on using the kitchen during our 3 night stay, however had booked the room for the space it offered. after a further 15 minutes of tapping away at the computer room keys were provided and we left for our room. on walking into the newly assigned room it was immediately obvious to me that this room could not have possibly been what we had book. it was just a standard hotel room without any of the pictured amenities of the room we had booked and paid for and about 1/3 the size. The lie about the newly assigned room was worse than just being honest that we would have to wait for what we had booked. it felt like they were just trying to pull one over us. on returning to reception to inform them our displeasure of the assigned room, we were informed that our original room was now ready. after a further 15 minutes of tapping away at the computer room new keys were provided. we took the lift to the top floor to discover the lift didn't go to our floor and we would have to drag our bags up the stairs to reach our room with no offer of assistance from the staff. If some rooms can only be accessed by stairs this should be informed at time of booking. Staff were most unhelpful and we would never plan to return to this hotel

Dear Cameron_James_88, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Jessica Matschke, General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 417 Отзывов 9.5/10 Расположение
  • 1 774 Отзывов 8.3/10 Номер
  • 1 319 Отзывов 8.6/10 Сервис
  • 45 Отзывов 4.4/10 Интернет
  • 1 250 Отзывов 8.6/10 Комфорт
  • 847 Отзывов 8.5/10 Завтрак
  • 523 Отзывов 7/10 Чистота
  • 142 Отзывов 8.1/10 Напитки

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