Estimada Yobana, Le agradecemos enormemente la puntuación tan positiva que acabamos de recibir, en relación a su estancia en nuestro hotel. Es siempre un placer recibir valoraciones tan favorables. Haremos extensivas sus felicitaciones a todo nuestro equipo. Estoy seguro que una encuesta de este tipo les servirá de estímulo, ya que continuamente se esfuerzan en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia y opiniones con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ibis Molins de Rei

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Molins de Rei

Dear Rosa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Molins de Rei

Dear Ana, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you appreciated our convenient location, the friendliness of our team and the cleanliness of the hotel. Your positive comments in these areas are truly valued and will be shared with our staff. We are, however, sorry to learn that certain aspects of your room did not meet your expectations. Regarding the windows, please note that they are intentionally designed not to open fully for safety reasons, in line with hotel standards. As for the room facilities, at ibis we aim to provide a functional and comfortable experience, although we understand that preferences may vary depending on each guest’s expectations. We also regret any inconvenience caused by noise and the bathroom layout. Your remarks are important to us and help us to identify areas where we can continue improving the guest experience. We are glad that you found the rest of the hotel pleasant and we hope to have the opportunity to welcome you again in the future, offering you a stay that better meets your expectations. Kind regards, Direction Ibis Molins de Rei

Dear Manuel, We are very sorry to read about your experience at our reception desk. Please accept our sincere apologies for the inconvenience you encountered and, above all, for the way the situation was handled. This is certainly not the level of service or attitude we expect from our team, and we fully understand your dissatisfaction. Our priority is always to assist our guests efficiently and respectfully, resolving any issue without placing blame on the customer. We are especially concerned to read that you felt disrespected, as courtesy and professionalism are fundamental values for us. To be able to properly investigate what happened and address this situation internally, we would kindly appreciate it if you could let us know the date and approximate time when this incident occurred. This will allow us to identify the staff member involved and discuss the matter with them to ensure this does not happen again. Thank you for bringing this to our attention. We truly value your feedback, as it helps us improve our service. Kind regards, The direction

Dear Leonardo, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that allows us to learn and use to improve. Indeed, during this winter period, we only have the heating on, as we can only have either heating or air conditioning but not both at the same time. We hope to welcome you back very soon. Kinds regards, Ibis Molins de Rei

Dear Je…, Thank you for taking the time to tell us about your experience at the ibis Barcelona Molins de Rei. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However, we are very surprised by several of your comments that do not correspond to reality, and if you really had the problems you listed, why didn't you come to talk to us? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Direction of Ibis Molins de Rei

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ibis Molins de Rei