Novotel Suites Hannover City 3 gwiazdki

This hotel is at the central bus station called ZOB which is not the best area in Hannover. It is however very near to the city centre (Hauptbahnhof, Kröpcke). The parking is opposite in a public parking and ther is no direct connection. With a lot of luggage you can face some problems. We read previous reviews that staff is super unfriendly and unhelpful which we can confirm for when we arrived as well as had a question about parking in front of the hotel to load the luggage (advice: don't do it as it is strictly prohibited by the city, but the receptionist did not seem to be bothered by us or our request). However, when we left the hotel an older woman was at the reception and she was super friendly! The younger staff should definitely take her as an example on how to be in the hotel industry. We did not try any food there, so cannot comment on that. The rooms are outdated and only some are renovated, however, there are HUGE, which is a BIG pluspoint for us, especially in December with all the additional presents and what not.

I am an Accor Loyalty Customer for a number of years. Having mainly lived in the UK, I have always held Novotel in high regard. Especially my recent visit to the Novotel in London Southbank was exceptional. My recent work trip to Hannover was bad. The rooms are extremely dated, the bed smelled unpleasant and the shower head was broken. Also, the staff were not welcoming at all. Online check-in didn't work. Loyalty status wasn't acknowledged and overall attitude was the opposite of customer centric. Also, the area around the station feels unsafe during the night. Overall, would not recommend staying here.

The staff is extrememly unfriendly and unhelpful. They charged me up front which I thought was strange. But then I saw the room and realized why they charge up front. The room is like time has stood still since 1986 except the dirt and grime hasn't. The place is filthy -- so much for "covid". Feels about as welcoming as a concrete cell. The bathroom and toilet are split into two rooms and entirety of both rooms is a self-contained plastic box insert. The safe was broken as well and this seems like the type of place the really needs a safe. Even asked the front desk for some spray cleaner so that I could clean the room and they gave it to me without offering so send someone or even apologize that the place disgusting. The bed is an instrument of torture. The sheets feel like sandpaper. The comforter is wafer thin. The pillows need to be quintupled up before they are even noticeable. Was suspicious of the hotel chain in general and this will be my last ever stay at a Novotel. This might even be worse that an Ibis. charging me up frontAbsolutely vile and disgusting, dirty, unfriendly staff, bare bones without even the bones.

Super cały service.

The location of hotel is in the heart of Hannover, not far away from a supermarket and many fast-food restaurants. Hence, Shopping and food are nearby. I will add that it is a good place to stay for as long as you would like. We stayed for 2 nights with family and it was simply wonderful at that price. Nice building very close to the central train station and bus terminal. The website of the hotel should have more information about parking options as there was no parking garage. Check-in and check-out were quick and efficient. Customer service was also good. Check-in at reception could have been better. Rooms are spacious and comfortably furnished with a small fridge, a microwave oven, and a kitchenette with a coffee and tea station including complimentary water and muffins. Breakfast was good and enjoyable but the same menu every day made it boring. Nevertheless, the food was delicious giving you a choice of a variety of items. The toilets and shower could have been bigger and nicer. There were some stains on the carpet and the table hadn’t been properly wiped down. I will say that this hotel is a solid budget hotel with no thrills or special service. The free fitness room gives a positive impression. Also, it is a wheelchair-accessible hotel.