Mercure Hotel Hannover City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 299

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Mercure Hotel Hannover City - Image 1
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Mercure Hotel Hannover City - Image 4
Willy Brandt-Allee 3, 30169 HANOWER, Niemcy

Opis

O hotelu

  • Hotel z certyfikatem GREENKEY & BREEAM

  • Tradycyjnie i jednocześnie nowoczesny hotel w budynku, którego historia sięga 1889 roku

  • 2022-2023 Nowe wykładziny, meble, kolory i oświetlenie w pokojach i korytarzach

  • Zabytkowy pokój "Marienburg" z 1889 roku, który jest podarunkiem od królowej Marii

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANOWER
Niemcy

Pozycja GPS:52.366829, 9.740032

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

DAS RESTAURANT

RELAX - posiłki i napoje dla Ciebie Ciesz się relaksującą klubową atmosferą w naszej restauracji: Masz ochotę na burgera, sałatkę Cezar albo coś wegańskiego? U nas znajdziesz to, czego szukasz!

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 2 299

Ocena TripAdvisor  4.1/5  Liczba opinii: 738

Very Bad Experience with Mercure Hannover City

Ocena na stronie TripAdvisor 1.0/5

Vikas M Opinia zatwierdzona w TripAdvisor

Wy experience with this hotel has been very bad one. Despite paying such exorbihant prices, quest experience and courtsey was totally missing. The most surprising anc shocking part was that Hotel was under some kind if renovation . This information was not at all put anywhere on their website or informed during booking. This is no ethical and not the kind of transparency you expect from Accor Group of Hotels. beinh All Accor+ Explorer member anc silver member as well was supposedly given upgrade to priviledge room. To my surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , tc which they noted my mistake and sayinc they would come back. Upon checking next day, reception person stated me saying i did not check with them again !! That was again verv surprsining considering nad already put up a request. Anyhow or last day when i raised this issue with my [ravel agent ,the hotel just refused saying that thev tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the while booking. I could have easily not to stay at this property had i know. this fact transaparently from the property .surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , to which they noted my mistake and saying they would come back. Upon checking next day , reception person stated me saying i did not check with them again !! That was again very surprsining considering i had already put up a request. Anyhow on last day when i raised this issue with my Travel agent .the hotel just refused saying that they tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the website while booking. I could have easily chosen not to stay at this property had i known this fact transaparently from the property . Why a customer has to pay so much or go through all this trouble of iustification and harrassment ?? Really bad experience and nothing less than cheating. Not at all expected from Mercure and Accor brand at all..

Dear Vikas, Thank you very much for your honest words! With all due respect, we understand your frustration, but we are not solely to blame for this situation. You planned and booked your trip through a questionable third-party provider. This travel provider is your point of contact for the hotel booking, and we are merely providing you with the room. You did not book directly with us through your ALL Silver membership, that is not correct. If you had, you would have seen on the website that we are undergoing partial renovation:  https://all.accor.com/hotel/1016/index.de.shtml As already mentioned, you relied on a travel provider who apparently did not serve you well.  You could have expected transparency if you had booked directly through our hotel and not through a questionable travel agency. That's the truth, and we're very sorry that things turned out this way for you. Regarding the request to change the room: You received a complimentary upgrade to our Privilege category at Check-In, and we were only able to offer you a change to a standard double room because we were fully booked while trade fair time. Our colleague at reception showed you the standard room without scaffolding, and you did not want to change rooms. Our colleagues contact you again and offered you an alternative, you declined. So it's not true that we stopped caring. You also have to accept that we don't have many options when we are fully booked. You can open the windows in our building. Our hotel information brochure states that you can borrow a key from reception. Currently, you can only tilt the windows on the renovation side. The protective film keeps dirt off the scaffolding but is breathable. Air circulates. We apologize for the inconvenience on site and we understand that you are disappointed in us. It was a chain of unfortunate circumstances that upset you.  However, we would like to clearly distance ourselves from the statement “fraud/ cheating,” which is a serious accusation that you are making. You should take another look at your travel provider for your next trip. Communication with the travel provider was very unprofessional for us. We wish you all the best! Julia Becker (Reservation Manager)

Put a Fridge in the Rooms

Ocena na stronie TripAdvisor 4.0/5

ButtsFife Opinia zatwierdzona w TripAdvisor

Modern Hotel about 15 minutes walk from the Main Railway Station with easy access to Public Transport. Rooms well furnished and clean. Could do with a small Fridge or Mini Bar to store goods in. Lots of eateries in close proximity and a Netto Supermarket across the road. Breakfast good but a little pricey at 24 Euros.

Good enough hotel for a stopover, good breakfast

Ocena na stronie TripAdvisor 4.0/5

CharmedNederland Opinia zatwierdzona w TripAdvisor

This is a small clean hotel, the room was functional, it could sleep 3. The bathroom has a small shower cubicle, no conditioner, nor facecloth or lotion, but good enough for us as we only stayed 1 night. Rooms seem new and refurbished, aircon works, there is a safe, desk and we had 2 rooms next to each other as requested at the end of the corridor, so it was quiet. The pillow was too soft, but we liked the firm mattrass. The sheets did not smell so nice or fresh like they weren't aired enough. Parking was expensive, the neighborhood is quiet. You can hear some street sounds during the day but at night it was quiet enough for us light sleepers although it wasn't completely soundproof and the darkening curtains let light through the sides in the morning. The light of the TV was on the whole night. The location is good, we walked 10 minutes to get to the center with shops and restaurants. There is a small park and playground just outside the hotel. The breakfast ended at 10.00 am although the website states 10.30 am. The food was standard, but with enough choice for us on a small buffet with fresh goods that looked tidy and clean.

Ocena klientów 4.0/5

Maria M. Pobyt służbowy - Opinie potwierdzone ALL

All ok.

Dear Maria M., thank you for your feedback. We appreciate your positive remarks and are delighted to hear that your stay was satisfactory. If there is anything that would make your next stay even better, please let us know. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Finja Brett (Dual Student)

Too expensive for the quality

Ocena na stronie TripAdvisor 2.0/5

PhilippeL921 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

avr. 2025 Too expensive for the quality No a/c Privilege room just on top of the terrasse where people hangout until 5:00 am. I asked to the front desk to ask them to be a little quiet, nothing. No a/c = windows opened = cigarette smell in the room. So, I paid 2371€ for a deceptive experience. For the 1/3 of the price it would be ok.

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Recenzje naszego hotelu napisane przez podróżnych

  • 825 Liczba opinii 8.8/10 Lokalizacja
  • 1 003 Liczba opinii 6.8/10 Pokój
  • 981 Liczba opinii 9.1/10 Obsługa
  • 20 Liczba opinii 6.4/10 Internet
  • 682 Liczba opinii 8.4/10 Śniadanie
  • 480 Liczba opinii 6.1/10 Komfort
  • 364 Liczba opinii 7.7/10 Czystość
  • 198 Liczba opinii 7.3/10 Jedzenie

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