宜必思柏林城市波茨坦广场酒店 2.5 星

客户意见评级 (ALL 评级) 4.4/5 1,265 评论

保证最优惠房价
宜必思柏林城市波茨坦广场酒店 - Image 1
宜必思柏林城市波茨坦广场酒店 - Image 2
宜必思柏林城市波茨坦广场酒店 - Image 3
宜必思柏林城市波茨坦广场酒店 - Image 4
Anhalter Strasse 4, 10963 柏林, 德国

描述

酒店其他优惠

  • 146 间舒适的客房

  • 全天候供应饮料和点心

  • 距离波茨坦广场仅 800 米（875 码）

  • 公共交通便利

  • 距离数个景点和购物中心仅几步之遥

我们的客房

酒店位置

宜必思柏林城市波茨坦广场酒店

Anhalter Strasse 4
10963 柏林
德国

GPS:52.504624, 13.383182

电话
传真 +49 30 26105222

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,265 评论

TripAdvisor 评级  4.0/5  1,365 评论

Receptionist Demanded Room Keys Back After We Paid

Tripadvisor 评级 1.0/5

Miranda L Couples - 经 TripAdvisor 认证的评论

We are loyal Accor members, but this experience was unacceptable. The receptionist Peter was incredibly rude. I checked in, paid the hotel tax, and he told me everything else was paid for (it was). He handed me the keys. Two minutes later, he demanded the room keys back, claiming we had cancelled the reservation and hadn’t paid. He was nasty and rude about it. We had emailed to inquire about cancelling the reservation for a credit, but did not go through with it. He started yelling at me. Only when I showed him the confirmed payment (booked through our credit card), did he say everything was fine. No apology. He clearly messed up, and treated us so disrespectfully because of it. What an awful start to our trip.

Dear guest Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you encountered during your check-in process. It is concerning to hear about the interaction you had with our team member, as we strive to provide a welcoming and respectful service to all our guests. We understand how unsettling it can be to face misunderstandings regarding reservations, and we assure you that this is not the standard of service we aim to uphold. Your loyalty as an Accor member is highly valued, and we regret that this incident has impacted your stay negatively. We will take your comments into consideration as we continually work towards improving our service standards. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future under better circumstances. Best regards, ibis Berlin City Potsdamer Platz

Great for short stay

Tripadvisor 评级 3.0/5

Road08469379561 经 TripAdvisor 认证的评论

If you are looking for somewhere close to the Centre, clean and comfortable this place is ideal. Breakfast is available but we used local cafes. Good selection of restaurants around too. There are selection of drinks & snacks available 24/7. No frills but no too basic.

Dear Road08469379561, Thank you for your feedback. We appreciate your positive remarks about our convenient location and cleanliness. However, we strive to enhance our offerings, including breakfast options, to better cater to our guests' preferences. Best regards, ibis Berlin City Potsdamer Platz

Confirmed cancellation, but unfair charge and no customer support

Tripadvisor 评级 1.0/5

Cinthya O 商务住宿 - 经 TripAdvisor 认证的评论

I had an extremely disappointing experience with Ibis Berlin City Potsdamer Platz. I booked a room for April 6–8, 2025, but cancelled the reservation on the same day, well within the free cancellation window. The Accor platform confirmed the cancellation immediately — both via email and on the reservation page, where the status was updated to “Cancelled.” I saved screenshots and email confirmations as proof. Despite not staying at the hotel or using any services, I was charged €98, along with a message thanking me for using the “Fast Check-out” service. I immediately contacted the hotel and provided all evidence, only to receive a generic reply stating the reservation “was not cancelled in the system.” Since then, I have received no further response, despite following up several times. As a frequent traveler, I have always trusted the Accor network for reliable service. Unfortunately, this experience showed a lack of internal coordination and complete disregard for the customer. It is unacceptable for an international hotel chain to charge for a service that was clearly cancelled — and then ignore the guest’s complaint. I do not recommend this property, and I’m seriously reconsidering my loyalty to the Accor brand as a whole.

Dear guest Thank you for reaching out to us and sharing your concerns regarding your reservation at Ibis Berlin City Potsdamer Platz. I’d like to clarify that, as per our cancellation policy, cancellations made up to one day before the arrival date are eligible for a free cancellation. However, since you made attempt to modify your reservation on the arrival day April 6, 2025, the cancellation free of charge was unfortunately not applicable. Additionally, based on the information you provided, it appears there was no cancellation number generated, which is crucial for verifying the cancellation request. When you made your reservation, you confirmed the Terms and Conditions, which included the cancellation policy. We do acknowledge that there seems to have been a misunderstanding regarding the status of your reservation, and I sincerely apologize for the inconvenience caused. We truly value our guests and take all feedback seriously. Please rest assured that we will continue to investigate this matter to ensure better service coordination moving forward. If there’s anything else I can do to assist you further, please do not hesitate to reach out. Kind regards, Ibis Berlin City Potsdamer Platz

Just what you need for a short city break

Tripadvisor 评级 5.0/5

golf_charlie_96 Couples - 经 TripAdvisor 认证的评论

We planned a short Berlin city break and needed a nice hotel in a good location. This hotel provided a perfect solution. We arrived late at night and were welcomed by a friendly receptionist. With ibis hotels, it’s a fairly standard offering and this hotel was no different. It was simple, clean and well presented. It was well located too - easy to get to on the subway with the station maybe only 100m away. We walked to a few of the nearby attractions such as Checkpoint Charlie, the Topography of Terror, the Mall of Berlin & Potsdamer Platz. A well-priced hotel, conveniently located. We would stay here again.

Dear guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our hotel served as a perfect solution for your city break in Berlin. It is wonderful to know that you found our location convenient for exploring local attractions and that the cleanliness and presentation of our facilities met your expectations. We take pride in providing a welcoming atmosphere, and we are pleased that our receptionist made a positive impression upon your arrival. Your feedback reinforces our commitment to maintaining the high standards associated with the ibis brand. We truly appreciate your recommendation and look forward to welcoming you back for your next visit to Berlin. Best regards, ibis Berlin City Potsdamer Platz

Decent short stay in the city centre

Tripadvisor 评级 4.0/5

Oz D 经 TripAdvisor 认证的评论

The hotel is conveniently placed in a central location in Berlin. The room was a twin and was spacious for one person. The room was clean. Staff were helpful and pleasant. The hotel has the word 'budget' in its name so you have to expect some compromises. The layout of the room was a bit odd - the sink is in the room itself, with the toilet and shower being separate. This was fine for me as one person only staying for a few nights, but isn't really practical for more than one person, or if staying for longer than a few nights. The bed mattress was very thin and not particularly comfortable, so is only really suitable for a night or maximum 2 night stay. That being said, again the staff were all very nice and the hotel is in a good location, so if you are on a budget and only staying in Berlin for a few nights the hotel may serve your purpose.

Dear guest Thank you for taking the time to share your experience at ibis Berlin City Potsdamer Platz. We are delighted to hear that you appreciated our central location and found our staff to be helpful and pleasant. We acknowledge your feedback regarding the room layout and the mattress comfort. It is true that our hotel aims to provide a budget-friendly option, and we understand that this can sometimes come with certain compromises in room design and amenities. Your comments about the sink placement and mattress comfort will be taken into consideration as we continually strive to improve our guest experience. We are glad to hear that our hotel met your needs during your stay, and we hope to welcome you again in the future for another visit. Best regards, ibis Berlin City Potsdamer Platz

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 791 评论 9.5/10 位置
  • 929 评论 5.7/10 房间
  • 801 评论 8.7/10 服务
  • 21 评论 8.4/10 上网
  • 514 评论 8.6/10 早餐
  • 437 评论 6.5/10 清洁度
  • 15 评论 3.3/10 酒吧和饮品

支持方 Trustyou

我们在附近的其他酒店

我们位于 柏林 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。