柏林市波茨坦广场诺富特套房酒店 3.5 星

客户意见评级 (ALL 评级) 4.3/5 2,391 评论

保证最优惠房价
柏林市波茨坦广场诺富特套房酒店 - Image 1
柏林市波茨坦广场诺富特套房酒店 - Image 2
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柏林市波茨坦广场诺富特套房酒店 - Image 4
Anhalter Strasse 2, 10963 柏林, 德国

描述

酒店其他优惠

  • 全天候提供饮料和菜肴的套房送餐服务

  • 免费无线网络、可收看部分天空频道的纯平电视

  • 30 平方米（323 平方英尺）的套房，配备小厨房以及茶和咖啡器具

  • 位于柏林中心，靠近商业区和文化中心

我们的客房

酒店位置

柏林市波茨坦广场诺富特套房酒店

Anhalter Strasse 2
10963 柏林
德国

GPS:52.504619, 13.383228

电话
传真 +49 30 20056200

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店
  • 客房服务

2 早餐

我们的早餐餐厅提供丰盛的自助餐，可以满足各种口味需求。您可以品尝各种精选美食和热饮。无论老少，都可以就此开启美好的一天。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,391 评论

TripAdvisor 评级  4.0/5  2,749 评论

Don't do it.

Tripadvisor 评级 2.0/5

Steve S 家庭住宿 - 经 TripAdvisor 认证的评论

Reading the reviews you will get a sense that everyone thinks the staff are terrible. They are. I'm a member of Accor and I can't understand how management can read all the reviews and do nothing about it. The staff were surly and unhelpful. Everything was difficult. I could not charge a beer at the bar to my room, or breakfast. They were not interested in providing any advice. The rooms are ok but the staff make the stay unpleasant. Don't do it.... go somewhere else

Dear Steve S, We are truly sorry to hear about your disappointing experience at our hotel. We appreciate your feedback regarding our staff's service and will address this matter internally. Rest assured that we take all reviews seriously and continually strive to improve our services. We apologize for any inconvenience you faced during your stay. Your comments will be shared with the team to ensure a better experience for our guests in the future. We hope you would consider giving us another chance to make it right. Warm regards, Novotel Suites Berlin City Potsdamer Platz

地點便利

客户意见评级 4.5/5

Nick 朋友住宿 - 所有已确认评论

整體感覺不錯

尊敬的Nick先生，感謝您的寶貴意見。我們很高興您對我們酒店的地理位置和整體感覺感到滿意。期待您的再次光臨。祝您一切順利！敬上，Novotel Suites Berlin City Potsdamer Platz

Good location but forget about servicece

Tripadvisor 评级 2.0/5

umar6775 家庭住宿 - 经 TripAdvisor 认证的评论

No service or smile from staff, location is good, forget about aircondtioning, rooms were big enough, first time in a hotel i cant sleep whole night coz there is no air condtioning especially when day temp is 30c. Happy that my stay was for one night only

Dear umar6775, we appreciate your feedback regarding your recent stay. We apologize for the service shortcomings and any discomfort you experienced with the air conditioning. Rest assured, your comments will be shared with our team for improvement. We are glad to hear you found our location convenient and the room spacious. Thank you for choosing Novotel Suites Berlin City Potsdamer Platz. We hope to welcome you back for a better experience. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Terrible hotel and staff

Tripadvisor 评级 1.0/5

R M 经 TripAdvisor 认证的评论

Worst hotel to stay in! Rooms was dirty, elevator not working, no aircondition, staff in the bar was drinking alcohol, things missing from our room after cleaning. We have a dialogue direkt with the Accor Group + the police. None of the staff here is serviceminded and they think that we should search the cleaning staffs personal belongings! Heard that things were missing in other rooms too.

Dear R M, We are deeply concerned about the issues you have raised regarding your recent stay. Rest assured, we take all feedback seriously and will address these matters internally. Your experience does not reflect the high standards we strive to maintain and our team members do not consume alcohol drinks at the bar. You multiplied your review on all availble sources even after your received missing item back. Please note that electricity locker is designed for the hotel room keys only and not for the private cards.We sincerely apologize for the inconveniences you faced and will investigate this matter further. Thank you for bringing this to our attention. Warm regards, Novotel Suites Berlin City Potsdamer Platz

Great location, lousy service

Tripadvisor 评级 3.0/5

Denzel2014 经 TripAdvisor 认证的评论

The hotel is centrally located and within walking distance from major places of tourist interest.. Checkpoint charlie, topographies of terror, Reichstag and Mall of Berlin, all within 2.5 km. The staff could do with a little more care and attention to guest needs. The rooms were warm and during our 3 days no attention was paid to that despite a specific request. House keeping did an inconsistent job of cleaning, Day 1 done, Day 2 none..

Dear Denzel2014, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our hotel's central location near many tourist attractions. We sincerely apologize for the lapses in service you experienced, especially regarding the room temperature and housekeeping inconsistencies. Rest assured that we will address these issues with our team to improve our overall guest experience. We appreciate your valuable comments and hope to welcome you back for a much-improved stay. Warm regards, Novotel Suites Berlin City Potsdamer Platz

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 3,506 评论 9.5/10 位置
  • 4,265 评论 7.8/10 房间
  • 2,406 评论 7.5/10 服务
  • 212 评论 5/10 上网
  • 2,515 评论 7.4/10 舒适度
  • 1,685 评论 6.2/10 清洁度
  • 1,622 评论 6.2/10 早餐
  • 1,034 评论 3.2/10 设施

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我们在附近的其他酒店

我们位于 柏林 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。