柏林市波茨坦广场诺富特套房酒店 3.5 星

客户意见评级 (ALL 评级) 4.3/5 2,159 评论

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柏林市波茨坦广场诺富特套房酒店 - Image 1
柏林市波茨坦广场诺富特套房酒店 - Image 2
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柏林市波茨坦广场诺富特套房酒店 - Image 4
Anhalter Strasse 2, 10963 柏林, 德国

描述

酒店其他优惠

  • 全天候提供饮料和菜肴的套房送餐服务

  • 免费无线网络、可收看部分天空频道的纯平电视

  • 30 平方米（323 平方英尺）的套房，配备小厨房以及茶和咖啡器具

  • 位于柏林中心，靠近商业区和文化中心

我们的客房

酒店位置

柏林市波茨坦广场诺富特套房酒店

Anhalter Strasse 2
10963 柏林
德国

GPS:52.504619, 13.383228

电话
传真 +49 30 20056200

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 100% 无烟酒店

健身中心

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  2,159 评论

TripAdvisor 评级  4.0/5  2,775 评论

客户意见评级 4.0/5

Jia L. 家庭住宿 - 所有已确认评论

早餐需要排队，第一天竟然等了20分钟。但是总体感觉非常不错👍我们的房间很大，一切都很完美，除了早餐的等待时间！

Dear guest Thank you for sharing your feedback. We are pleased to hear that you are satisfied with the room and the overall experience. Regarding the waiting time for breakfast, we will strive to optimize our services to enhance your dining experience. We extended our breakfast offer to the second hotel of our hotel cluster- to Ibis Berlin City Potsdamer Platz- and serving identical selection of the breakfast products there as in Novotel Suites Berlin Potsdamer Platz We look forward to your next visit. Sincerely, Novotel Suites Berlin City Potsdamer Platz

客户意见评级 5.0/5

Hongyan S. 家庭住宿 - 所有已确认评论

提前发邮件在线办理check in，到店后方便快捷。Wi-Fi信号稳定

Dear guest Thank you for your positive review of our hotel. We are pleased to hear that you are satisfied with our location, room arrangement, and the convenience of online check-in. Your feedback is very important to us, and we look forward to your return visit. Best regards, Novotel Suites Berlin City Potsdamer Platz

An Exercise in Persistence (both in surviving the heat and reposting this review)

Tripadvisor 评级 1.0/5

SXOC 经 TripAdvisor 认证的评论

As a frequent traveler and long-time patron of Accor Hotels, I approached my stay at Novotel Berlin Potsdamer Platz with optimism, luggage, and the naïve assumption that “air conditioning” meant, well, air conditioning. What followed was an illuminating study in discomfort, denial, and creative approaches to reputation management. Let’s start with the good news: the location is superb. You can easily walk to major landmarks. Or, if you prefer, simply remain in the lobby to experience the sensation of sightseeing in tropical humidity without leaving the building. The proximity to public transport is also convenient, should you wish to escape to somewhere cooler, like the Sahara. The air conditioning, however, was not merely broken, it was philosophically absent. According to management, it’s been “under maintenance” since June 3rd, which suggests the repairs have entered their existential phase. The hotel’s decision to continue advertising it as a working amenity might generously be described as “optimistic,” though “misleading” also works nicely. As a result, the scent in the corridors was that special blend of humidity and resignation one only finds in neglected spaces. The room itself felt like a sauna designed by someone who hates joy. The real heat, however, came from the management’s response, or rather, their art of not responding. My formal complaint received a reply so impersonal and inaccurate it could have been written by a random sentence generator trained on corporate apologies. Compensation? None. Accountability? Missing in action. Reality? Selectively edited. And speaking of editing, this review itself has become a sort of collaborative literary project between me and the hotel management, who have flagged and reported it multiple times. I’ve now resubmitted it with the persistence of someone applying for a grant to tell the truth. Each revision seems to upset them anew, which might explain why they’re focusing on the GDPR implications of mentioning an employee’s surname rather than the actual absence of breathable air. To Mr. Kranz, the Hotel Director, who personally wrote to demand that I remove said surname but not to address a single substantive issue: your priorities are noted. Reputation management is clearly alive and well, even if the ventilation system isn’t. I hope this iteration earns your editorial blessing. This experience stands as a curious outlier in the usually reliable Accor portfolio—a cautionary tale of what happens when corporate indifference meets malfunctioning climate control. On the bright side, this Accor property is certainly on the shortlist for the award of 'Worst hotel in Germany.' In conclusion: if you enjoy warm climates, selective transparency, and Kafkaesque customer service, this might be the perfect Berlin stay for you. Otherwise, I’d suggest looking elsewhere—preferably somewhere where “air conditioning” refers to an actual, working device and not a theoretical concept.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay at Novotel Berlin Potsdamer Platz. First and foremost, please accept our sincere apologies that the air conditioning in your room was not functioning as expected during your stay. We fully understand how uncomfortable this must have been, especially given the high outdoor temperatures, and we truly regret the inconvenience caused. We would like to inform you that the air conditioning system has since been fully repaired. The necessary spare parts have been delivered and successfully installed, and the system is once again operating normally. Please rest assured that we were fully aware of the issue during your stay and worked under high pressure together with our contracted technical service provider to obtain and install the required components. Unfortunately, delays in the delivery of these parts were beyond our control. Nevertheless, resolving the matter was an absolute priority for us, and we regret the impact this had on your experience. We made every effort to communicate the air conditioning situation transparently to all arriving guests — via signage at reception, a banner on our website, and verbal information at check-in. In light of the situation, the following options were offered to all affected guests: Free cancellation of the reservation Assistance with relocation to another property (subject to availability) For guests who chose to stay: complimentary water, ice cream, and a partial compensation You chose to stay with us, and we are sorry to hear that you felt this was not sufficiently communicated or addressed. Please also note that you have received multiple replies to your previous messages since the first complaint, which you sent during your stay. We are happy to reiterate the content of those replies here to ensure clarity and transparency. However, we must address one important point: intentionally publishing or sharing personal information about employees, including their full names, without consent constitutes a violation of the General Data Protection Regulation (GDPR). Such behavior is not legitimate and cannot be accepted. We kindly ask you to refrain from doing so in any future communication or publication. Once again, we regret that your experience did not meet your expectations and that the temporary technical malfunction affected your impression of our hotel. We value your loyalty as a frequent traveler and long-standing guest of Accor Hotels and hope that, despite this unfortunate situation, you will allow us the opportunity to welcome you again under better circumstances. Kind regards, Novotel Suites Potsdamer Platz

Great three night stay at Easter 2024. Great location. Good food choice and family room was great. Close to subway

Tripadvisor 评级 5.0/5

MTS-82 家庭住宿 - 经 TripAdvisor 认证的评论

Great three night stay at Easter 2024. Great location. Good food choice and family room was great. Close to subway station.

Dear guest Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location, food options, and the family room. We hope to welcome you back for another wonderful experience in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Very good experience

Tripadvisor 评级 5.0/5

Aseel A 家庭住宿 - 经 TripAdvisor 认证的评论

Very good experience The room was very good clean and big for a family The staff were good and very polite and nice The hotel is kid friendly

Dear guest Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the spacious and clean room, as well as the attentive service from our staff. We strive to create a welcoming environment for families. Best regards, Novotel Suites Berlin City Potsdamer Platz

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其他网络用户评价我们的酒店

  • 3,058 评论 9.4/10 位置
  • 3,723 评论 7.4/10 房间
  • 2,189 评论 8.1/10 服务
  • 73 评论 7.7/10 上网
  • 1,435 评论 6.1/10 清洁度
  • 1,418 评论 6.6/10 早餐
  • 839 评论 3.5/10 设施
  • 690 评论 5.4/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。