柏林查理检查站美居公寓酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 2,009 评论

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柏林查理检查站美居公寓酒店 - Image 1
柏林查理检查站美居公寓酒店 - Image 2
柏林查理检查站美居公寓酒店 - Image 3
柏林查理检查站美居公寓酒店 - Image 4
Schuetzenstrasse 11, 10117 柏林, 德国

描述

酒店其他优惠

  • 套房和客房面积为 30 至 80 平方米不等，许多房间带有阳台或露台

  • 步行片刻即可到达查理检查站、弗利德里希大街和御林广场

  • 酒店内全面禁止吸烟（仅可在阳台/露台吸烟）

  • 身心放松，让美食与醇酒陪伴您。葡萄酒、冷盘和小吃

我们的客房

酒店位置

柏林查理检查站美居公寓酒店

Schuetzenstrasse 11
10117 柏林
德国

GPS:52.508738, 13.393399

电话
传真 +49 30 20632111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You（好好放松 - 美食美酒与您相伴）。一切皆在名字中：坐下来，按照您的方式悠闲小酌，享用美食，静心工作。别忘了，放松会带来积极效果 - 为您带来灵感，催生卓越的想法、明智的决策和愉快的谈话。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,009 评论

TripAdvisor 评级  4.5/5  3,910 评论

卓越奖 2024

No Air Conditioning - Do not book this hotel unless you like sleeping in a sauna

Tripadvisor 评级 1.0/5

barry d 经 TripAdvisor 认证的评论

We checked in late last night after a full day of travelling. It is so warm we could not sleep without constantly waking up from the heat. AC set to max. This morning reception came up and agreed we need to move. Fine we pack up and take us to a smaller room by mistake so we go back and wait for them to find a similar room. Eventually they call to tell us that the AC has been turned off in the entire hotel (because it is winter-its October and it is currently 20c/71f degrees today) No point in moving so we unpack again and by this time we have missed breakfast and morning shot. So now we have a fan and can open window with no screen but still hot. Unfortunately we booked and paid in advance so not going to ruin the rest of our trip trying to call Expedia and move to another hotel . This is our first time in Berlin and we would never book this hotel again.

Dear BCanada1, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room, the AC and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke, General Manager

Management fixed unfortunate incident speedily and correctly

Tripadvisor 评级 4.0/5

Coeliac-Dane Solo travel - 经 TripAdvisor 认证的评论

When things go slightly wrong, you will see the quality of management and senior staff. I booked this hotel late due to unexpected circumstances, but found reception staff super helpful, the rooms large and practical and the location ok. One staff member clearly overstepped the mark with me - and I believe a few other customers - but it was dealt with speedily and courteously to the credit of management and other staff members.

Dear Coeliac-Dane, Thank you for your visit, the positive remarks on the management, and also for your critique regarding the behaviour of an employee. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager

AVOID and book elsewhere

Tripadvisor 评级 1.0/5

Cameron P 经 TripAdvisor 认证的评论

AVOID and Book elsewhere On arrival at 3pm (check-in time) we were informed that the room was not ready yet (very sorry here is a drink voucher) and that it would be 20 minutes. with this information we decided to wait the short 20 minutes so we could freshen up before heading out to explore Berlin. at 3.20pm I approached the front desk again to be informed that the room was not yet ready but would be ready in 20 minutes!!! This was not acceptable given my Accor Gold status, prior registration informing the hotel we would arrive at 3pm and the continued delays. If we were just informed at the start that the room would take 40+ minutes we would not have waited and just headed out to enjoy our holiday. Things got worse from here.... After asking to speak to the General Manager a gentleman informed us that our room was not ready but they could offer us a different room that was "exactly the same, including the same size however didn't have a kitchen" This was perfectly acceptable to us given we were not planning on using the kitchen during our 3 night stay, however had booked the room for the space it offered. after a further 15 minutes of tapping away at the computer room keys were provided and we left for our room. on walking into the newly assigned room it was immediately obvious to me that this room could not have possibly been what we had book. it was just a standard hotel room without any of the pictured amenities of the room we had booked and paid for and about 1/3 the size. The lie about the newly assigned room was worse than just being honest that we would have to wait for what we had booked. it felt like they were just trying to pull one over us. on returning to reception to inform them our displeasure of the assigned room, we were informed that our original room was now ready. after a further 15 minutes of tapping away at the computer room new keys were provided. we took the lift to the top floor to discover the lift didn't go to our floor and we would have to drag our bags up the stairs to reach our room with no offer of assistance from the staff. If some rooms can only be accessed by stairs this should be informed at time of booking. Staff were most unhelpful and we would never plan to return to this hotel

Dear Cameron_James_88, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Jessica Matschke, General Manager

Fabulous triple room for a trip with friends

Tripadvisor 评级 5.0/5

KimT704 经 TripAdvisor 认证的评论

Girls city break and we booked this hotel without really knowing the city. Excellent choice, helped by positive reviews on triple bedded rooms. Huge room (101) with bags of room and a separate toilet from the bathroom. Cute little balcony. Loads of storage for three women who’ve brought too many clothes! Nice location in easy walking distance of checkpoint Charlie and a peaceful spot away from traffic noise. Lovely staff, very welcoming and friendly. Loved the outside courtyard and had evening drinks here, which we found quite reasonably priced. Didn’t have breakfast so can’t comment on that. Highly recommend for a city break.

Dear KimT704, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke, General Manager

Family city break.

Tripadvisor 评级 4.0/5

212jonesj 家庭住宿 - 经 TripAdvisor 认证的评论

I've hesitated writing this review, mainly on the basis of not usually giving a negative review previously. This was a 4 night family holiday, and overall all was good with the hotel. Location is ideal, about 5 minutes walk to Checkpoint Charlie, and numerous good quality restaurants and bars again within a 5 to 10 minute walk. Further away, the Branderburg Gates are about a 30 minute walk, all via good shops and bars. The hotel itself is clean and well presented, staff quite attentive and helpful. The negative part to the review revolves around the bar service and management. On our first night my wife ordered a special gin cocktail shown on the menu, only the bartender to say "I don't know how to make that"!! He promised to find out by the following evening, therfore changed our choices to a g&t, a whiskey and a soft drink...€32! A nearby Irish bar gave the same drinks, double in size for €15!! The worst part was the second evening, the same barman gave the same answer to the special cocktail request, in other words he never did his homework, and then he and a manager had a blazing row in front on numerous guests, all very unsightly and unprofessional, with a few leaving the bar. So overall, would I recommend...yes, but get your evening drinks somewhere else!!

Dear 212jonesj, I sincerely apologize for the deficiencies in the bar and for the behaviour of the employees that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Jessica Matschke, General Manager

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其他网络用户评价我们的酒店

  • 1,449 评论 9.5/10 位置
  • 1,815 评论 8.3/10 房间
  • 1,356 评论 8.7/10 服务
  • 43 评论 4.6/10 上网
  • 1,272 评论 8.5/10 舒适度
  • 861 评论 8.5/10 早餐
  • 538 评论 6.7/10 清洁度
  • 139 评论 8.4/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。