이비스 베를린 시티 포츠다머 플라츠 2.5성

고객 평점 (ALL 평가) 4.4/5 1,278 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
이비스 베를린 시티 포츠다머 플라츠 - Image 1
이비스 베를린 시티 포츠다머 플라츠 - Image 2
이비스 베를린 시티 포츠다머 플라츠 - Image 3
이비스 베를린 시티 포츠다머 플라츠 - Image 4
Anhalter Strasse 4, 10963 베를린, 독일

호텔설명

호텔 추가 정보

  • 146개의 편안한 객실

  • 24시간 이용 가능한 음료 및 스낵

  • 포츠담 광장과도 불과 800m 거리로 이동 가능

  • 매우 편리한 대중교통 이용

  • 도보로 이동 가능한 거리에 위치한 여러 주요 명소와 쇼핑 센터

숙박

호텔 위치

이비스 베를린 시티 포츠다머 플라츠

Anhalter Strasse 4
10963 베를린
독일

GPS:52.504624, 13.383182

전화
팩스 +49 30 26105222

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  1,278 리뷰

TripAdvisor 평가  4.0/5  1,365 리뷰

고객 평점 5.0/5

Ge H. S. 커플 - 전체(All) 통지 확인

프론트도 친절하고, 방도 깨끗하고 정말 잘 지내다 갔어요.

Dear guest Thank you for sharing your pleasant experience at our ibis Berlin City Potsdamer Platz. We are delighted to hear that you were satisfied with the front desk staff and the cleanliness of your room. We will continue to strive for excellence in the future. Best regards, ibis Berlin City Potsdamer Platz

Receptionist Demanded Room Keys Back After We Paid

트립어드바이저 평점 1.0/5

Miranda L Couples - TripAdvisor 인증 리뷰

We are loyal Accor members, but this experience was unacceptable. The receptionist Peter was incredibly rude. I checked in, paid the hotel tax, and he told me everything else was paid for (it was). He handed me the keys. Two minutes later, he demanded the room keys back, claiming we had cancelled the reservation and hadn’t paid. He was nasty and rude about it. We had emailed to inquire about cancelling the reservation for a credit, but did not go through with it. He started yelling at me. Only when I showed him the confirmed payment (booked through our credit card), did he say everything was fine. No apology. He clearly messed up, and treated us so disrespectfully because of it. What an awful start to our trip.

Dear guest Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you encountered during your check-in process. It is concerning to hear about the interaction you had with our team member, as we strive to provide a welcoming and respectful service to all our guests. We understand how unsettling it can be to face misunderstandings regarding reservations, and we assure you that this is not the standard of service we aim to uphold. Your loyalty as an Accor member is highly valued, and we regret that this incident has impacted your stay negatively. We will take your comments into consideration as we continually work towards improving our service standards. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future under better circumstances. Best regards, ibis Berlin City Potsdamer Platz

Great for short stay

트립어드바이저 평점 3.0/5

Road08469379561 TripAdvisor 인증 리뷰

If you are looking for somewhere close to the Centre, clean and comfortable this place is ideal. Breakfast is available but we used local cafes. Good selection of restaurants around too. There are selection of drinks & snacks available 24/7. No frills but no too basic.

Dear Road08469379561, Thank you for your feedback. We appreciate your positive remarks about our convenient location and cleanliness. However, we strive to enhance our offerings, including breakfast options, to better cater to our guests' preferences. Best regards, ibis Berlin City Potsdamer Platz

Confirmed cancellation, but unfair charge and no customer support

트립어드바이저 평점 1.0/5

Cinthya O 비즈니스 - TripAdvisor 인증 리뷰

I had an extremely disappointing experience with Ibis Berlin City Potsdamer Platz. I booked a room for April 6–8, 2025, but cancelled the reservation on the same day, well within the free cancellation window. The Accor platform confirmed the cancellation immediately — both via email and on the reservation page, where the status was updated to “Cancelled.” I saved screenshots and email confirmations as proof. Despite not staying at the hotel or using any services, I was charged €98, along with a message thanking me for using the “Fast Check-out” service. I immediately contacted the hotel and provided all evidence, only to receive a generic reply stating the reservation “was not cancelled in the system.” Since then, I have received no further response, despite following up several times. As a frequent traveler, I have always trusted the Accor network for reliable service. Unfortunately, this experience showed a lack of internal coordination and complete disregard for the customer. It is unacceptable for an international hotel chain to charge for a service that was clearly cancelled — and then ignore the guest’s complaint. I do not recommend this property, and I’m seriously reconsidering my loyalty to the Accor brand as a whole.

Dear guest Thank you for reaching out to us and sharing your concerns regarding your reservation at Ibis Berlin City Potsdamer Platz. I’d like to clarify that, as per our cancellation policy, cancellations made up to one day before the arrival date are eligible for a free cancellation. However, since you made attempt to modify your reservation on the arrival day April 6, 2025, the cancellation free of charge was unfortunately not applicable. Additionally, based on the information you provided, it appears there was no cancellation number generated, which is crucial for verifying the cancellation request. When you made your reservation, you confirmed the Terms and Conditions, which included the cancellation policy. We do acknowledge that there seems to have been a misunderstanding regarding the status of your reservation, and I sincerely apologize for the inconvenience caused. We truly value our guests and take all feedback seriously. Please rest assured that we will continue to investigate this matter to ensure better service coordination moving forward. If there’s anything else I can do to assist you further, please do not hesitate to reach out. Kind regards, Ibis Berlin City Potsdamer Platz

Just what you need for a short city break

트립어드바이저 평점 5.0/5

golf_charlie_96 Couples - TripAdvisor 인증 리뷰

We planned a short Berlin city break and needed a nice hotel in a good location. This hotel provided a perfect solution. We arrived late at night and were welcomed by a friendly receptionist. With ibis hotels, it’s a fairly standard offering and this hotel was no different. It was simple, clean and well presented. It was well located too - easy to get to on the subway with the station maybe only 100m away. We walked to a few of the nearby attractions such as Checkpoint Charlie, the Topography of Terror, the Mall of Berlin & Potsdamer Platz. A well-priced hotel, conveniently located. We would stay here again.

Dear guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our hotel served as a perfect solution for your city break in Berlin. It is wonderful to know that you found our location convenient for exploring local attractions and that the cleanliness and presentation of our facilities met your expectations. We take pride in providing a welcoming atmosphere, and we are pleased that our receptionist made a positive impression upon your arrival. Your feedback reinforces our commitment to maintaining the high standards associated with the ibis brand. We truly appreciate your recommendation and look forward to welcoming you back for your next visit to Berlin. Best regards, ibis Berlin City Potsdamer Platz

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 811 리뷰 9.5/10 위치
  • 937 리뷰 5.6/10 객실
  • 813 리뷰 8.6/10 서비스
  • 17 리뷰 8.9/10 인터넷 가격
  • 516 리뷰 8.6/10 조식
  • 441 리뷰 6.4/10 청결도
  • 15 리뷰 2.9/10 음료

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주변에 있는 다른 시설

베를린 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.