머큐어 호텔 베를린 젠트룸 3.5성

고객 평점 (ALL 평가) 4.3/5 102 리뷰

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Fuggerstr 8, 10777 베를린, 독일

호텔설명

호텔 추가 정보

  • 로비에 있는 24시간 음료 스테이션

  • 냉방 시설을 갖춘 현대적인 78개의 객실

  • 도심 서쪽에 위치한 중앙 위치

  • 중심지, 메모리얼 교회, 쿠르퓌르스텐담까지 도보로 5분 거리

  • 버스와 지하철로 이동하는 최적의 교통 수단 - 도보로 5분 거리

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호텔 위치

머큐어 호텔 베를린 젠트룸

Fuggerstr 8
10777 베를린
독일

GPS:52.499228, 13.347975

전화
팩스 +49 30 21303160

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

Grab & Go Station 24/7

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  102 리뷰

TripAdvisor 평가  3.8/5  825 리뷰

Good stay in Berlin

트립어드바이저 평점 4.0/5

ANGELO V TripAdvisor 인증 리뷰

Dear guest, We are delighted to hear that you enjoyed your stay at the Mercure Hotel Berlin Zentrum and appreciated our central location and the amenities in your room. It is always a pleasure to receive positive feedback. We place great importance on providing our guests with a pleasant and comfortable stay. We are therefore particularly pleased that you noticed our efforts in terms of cleanliness and service. We hope to welcome you back soon and thank you for your feedback! Best regards Mercure Hotel Berlin Zentrum Daniel Konieczni Assistant Manager Customer Care

Good quality for the price!

트립어드바이저 평점 5.0/5

C R Couples - TripAdvisor 인증 리뷰

Dear Guest, we are pleased to hear that you appreciate our value for money and our friendly staff. We take note of your comments regarding the rooms and pillows. We would like to point out that due to the structural conditions of our house, the room categories are different in size. For longer stays in the city, we recommend the more spacious Superior and Privilege categories. We are very pleased that you praised our breakfast and our location for sightseeing. We hope to welcome you again in the future. Kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Good location, basic accommodation

트립어드바이저 평점 3.0/5

Martin U Couples - TripAdvisor 인증 리뷰

Dear Guest, Your feedback is very important to us and we appreciate you taking the time to tell us about your experience at our Mercure Hotel Berlin Zentrum. We are pleased that you liked the location of our hotel. It is important to us to provide our guests with a pleasant stay and we regret that in this case we were unable to fulfil your expectations. Regarding your comment about the desk and kettle, we would like to inform you that we always endeavour to ensure the comfort and satisfaction of our guests. We take your feedback seriously and will take note of your comments. Furthermore, we attach great importance to friendly and courteous treatment of our guests. We regret if you perceived this differently during your stay. We have taken note of your comment regarding the cancellation of bookings for events. It is important to us that our guests feel welcome and in good hands. Finally, we would like to assure you that it is our aim to ensure that every guest has a pleasant and satisfactory stay. Your feedback helps us to continuously improve our service. With kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Broken elevator

트립어드바이저 평점 2.0/5

Joex197 Solo travel - TripAdvisor 인증 리뷰

Dear Guest, we are sorry to hear that your stay at our hotel did not meet your expectations. Your experience did not meet the standard we strive for our guests. Your comment regarding the lift has been noted and we apologise for any inconvenience caused. We strive to provide our guests with the best possible comfort at all times. Despite this experience, we hope to welcome you again to make your stay more enjoyable. With kind regards Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

Awful and would recommned to avoid at all costs. No one cares

트립어드바이저 평점 1.0/5

grahamu328 TripAdvisor 인증 리뷰

Dear Graham, Thank you very much for your message. I hope you are doing well. I would like to apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is very important to us, and I appreciate you taking the time to share your experiences. I understand that the situations you described were frustrating. Unfortunately, we cannot grant a 50% discount due to the services already provided during your stay. First of all, I would like to point out, that our Manager on duty has tried several times to reach you to address your concerns; however, you were not in your room. Our Manager on Duty was personally at the hotel on Friday evening. On this occasion, he directly addressed your complaint. Unfortunately, he was unable to reach you in your room. I would like to briefly respond to your points: We can not offer early check in if no room are avaible to do so. Which is understandable after all, as we had a busy weekend in the city. What exactly is your damage with your luggage in your complaint? We inform all our guests thoroughly during check-in and in the digital guest directory about our cleaning rules. As far as I can see, the order is correct. I sincerely apologize that you did not hear the knock before the room attendant entered. We have discussed the volume for this with the team again. We always have a Manager on Duty available. If you did not receive this information, I sincerely apologize. Unfortunately, our young colleague was already very uncertain at that time. The communication may have been unclear or incomplete because of that. What is correct is that I was not available that particular weekend. However, my Manager on Duty was definitely available and reachable. We are aware that our new colleague may have worded things not properely, but we greatly value the commitment of all our team member. For fire safety reasons and for security considerations, we do not provide ironing stations in hotel rooms. This is a safety-related decision. We do have very clear guidelines for all processes in our hotel. This is a brand standard. It is certainly understandable for you and is industry standard internationally that hotels respond to market demand with their daily rates. Every booker is free to choose the appropriate price and product when selecting from the available hotels (approximately 800 in Berlin). If you still feel the need to discuss your experiences, we are at your disposal and hope that we will have the opportunity to meet your expectations in the future. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 293 리뷰 9.2/10 위치
  • 357 리뷰 6.1/10 객실
  • 280 리뷰 8.5/10 서비스
  • 7 리뷰 7.6/10 인터넷 가격
  • 212 리뷰 5.2/10 안락함
  • 167 리뷰 7.2/10 조식
  • 135 리뷰 8/10 청결도
  • 95 리뷰 4/10 분위기

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베를린 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.