イビスベルリンシティポツダムプラッツ 2.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,278 件のレビュー

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Anhalter Strasse 4, 10963 ベルリン, ドイツ

説明

ホテルのその他の情報

  • 146室の快適な客室

  • お飲み物と軽食を毎日24時間ご提供

  • ポツダム広場までわずか800m

  • 公共交通機関にアクセスしやすい非常に便利な立地

  • 複数のアトラクションやショッピングセンターが徒歩圏内

当ホテルの客室

ホテル所在地

イビスベルリンシティポツダムプラッツ

Anhalter Strasse 4
10963 ベルリン
ドイツ

GPS:52.504624, 13.383182

電話番号
ファックス +49 30 26105222

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,278 件のレビュー

トリップアドバイザーの評価  4.0/5  1,365 件のレビュー

Receptionist Demanded Room Keys Back After We Paid

トリップアドバイザーの評価 1.0/5

Miranda L Couples - トリップアドバイザー認証口コミ

We are loyal Accor members, but this experience was unacceptable. The receptionist Peter was incredibly rude. I checked in, paid the hotel tax, and he told me everything else was paid for (it was). He handed me the keys. Two minutes later, he demanded the room keys back, claiming we had cancelled the reservation and hadn’t paid. He was nasty and rude about it. We had emailed to inquire about cancelling the reservation for a credit, but did not go through with it. He started yelling at me. Only when I showed him the confirmed payment (booked through our credit card), did he say everything was fine. No apology. He clearly messed up, and treated us so disrespectfully because of it. What an awful start to our trip.

Dear guest Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you encountered during your check-in process. It is concerning to hear about the interaction you had with our team member, as we strive to provide a welcoming and respectful service to all our guests. We understand how unsettling it can be to face misunderstandings regarding reservations, and we assure you that this is not the standard of service we aim to uphold. Your loyalty as an Accor member is highly valued, and we regret that this incident has impacted your stay negatively. We will take your comments into consideration as we continually work towards improving our service standards. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future under better circumstances. Best regards, ibis Berlin City Potsdamer Platz

Great for short stay

トリップアドバイザーの評価 3.0/5

Road08469379561 トリップアドバイザー認証口コミ

If you are looking for somewhere close to the Centre, clean and comfortable this place is ideal. Breakfast is available but we used local cafes. Good selection of restaurants around too. There are selection of drinks & snacks available 24/7. No frills but no too basic.

Dear Road08469379561, Thank you for your feedback. We appreciate your positive remarks about our convenient location and cleanliness. However, we strive to enhance our offerings, including breakfast options, to better cater to our guests' preferences. Best regards, ibis Berlin City Potsdamer Platz

Confirmed cancellation, but unfair charge and no customer support

トリップアドバイザーの評価 1.0/5

Cinthya O ビジネス - トリップアドバイザー認証口コミ

I had an extremely disappointing experience with Ibis Berlin City Potsdamer Platz. I booked a room for April 6–8, 2025, but cancelled the reservation on the same day, well within the free cancellation window. The Accor platform confirmed the cancellation immediately — both via email and on the reservation page, where the status was updated to “Cancelled.” I saved screenshots and email confirmations as proof. Despite not staying at the hotel or using any services, I was charged €98, along with a message thanking me for using the “Fast Check-out” service. I immediately contacted the hotel and provided all evidence, only to receive a generic reply stating the reservation “was not cancelled in the system.” Since then, I have received no further response, despite following up several times. As a frequent traveler, I have always trusted the Accor network for reliable service. Unfortunately, this experience showed a lack of internal coordination and complete disregard for the customer. It is unacceptable for an international hotel chain to charge for a service that was clearly cancelled — and then ignore the guest’s complaint. I do not recommend this property, and I’m seriously reconsidering my loyalty to the Accor brand as a whole.

Dear guest Thank you for reaching out to us and sharing your concerns regarding your reservation at Ibis Berlin City Potsdamer Platz. I’d like to clarify that, as per our cancellation policy, cancellations made up to one day before the arrival date are eligible for a free cancellation. However, since you made attempt to modify your reservation on the arrival day April 6, 2025, the cancellation free of charge was unfortunately not applicable. Additionally, based on the information you provided, it appears there was no cancellation number generated, which is crucial for verifying the cancellation request. When you made your reservation, you confirmed the Terms and Conditions, which included the cancellation policy. We do acknowledge that there seems to have been a misunderstanding regarding the status of your reservation, and I sincerely apologize for the inconvenience caused. We truly value our guests and take all feedback seriously. Please rest assured that we will continue to investigate this matter to ensure better service coordination moving forward. If there’s anything else I can do to assist you further, please do not hesitate to reach out. Kind regards, Ibis Berlin City Potsdamer Platz

Just what you need for a short city break

トリップアドバイザーの評価 5.0/5

golf_charlie_96 Couples - トリップアドバイザー認証口コミ

We planned a short Berlin city break and needed a nice hotel in a good location. This hotel provided a perfect solution. We arrived late at night and were welcomed by a friendly receptionist. With ibis hotels, it’s a fairly standard offering and this hotel was no different. It was simple, clean and well presented. It was well located too - easy to get to on the subway with the station maybe only 100m away. We walked to a few of the nearby attractions such as Checkpoint Charlie, the Topography of Terror, the Mall of Berlin & Potsdamer Platz. A well-priced hotel, conveniently located. We would stay here again.

Dear guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our hotel served as a perfect solution for your city break in Berlin. It is wonderful to know that you found our location convenient for exploring local attractions and that the cleanliness and presentation of our facilities met your expectations. We take pride in providing a welcoming atmosphere, and we are pleased that our receptionist made a positive impression upon your arrival. Your feedback reinforces our commitment to maintaining the high standards associated with the ibis brand. We truly appreciate your recommendation and look forward to welcoming you back for your next visit to Berlin. Best regards, ibis Berlin City Potsdamer Platz

Decent short stay in the city centre

トリップアドバイザーの評価 4.0/5

Oz D トリップアドバイザー認証口コミ

The hotel is conveniently placed in a central location in Berlin. The room was a twin and was spacious for one person. The room was clean. Staff were helpful and pleasant. The hotel has the word 'budget' in its name so you have to expect some compromises. The layout of the room was a bit odd - the sink is in the room itself, with the toilet and shower being separate. This was fine for me as one person only staying for a few nights, but isn't really practical for more than one person, or if staying for longer than a few nights. The bed mattress was very thin and not particularly comfortable, so is only really suitable for a night or maximum 2 night stay. That being said, again the staff were all very nice and the hotel is in a good location, so if you are on a budget and only staying in Berlin for a few nights the hotel may serve your purpose.

Dear guest Thank you for taking the time to share your experience at ibis Berlin City Potsdamer Platz. We are delighted to hear that you appreciated our central location and found our staff to be helpful and pleasant. We acknowledge your feedback regarding the room layout and the mattress comfort. It is true that our hotel aims to provide a budget-friendly option, and we understand that this can sometimes come with certain compromises in room design and amenities. Your comments about the sink placement and mattress comfort will be taken into consideration as we continually strive to improve our guest experience. We are glad to hear that our hotel met your needs during your stay, and we hope to welcome you again in the future for another visit. Best regards, ibis Berlin City Potsdamer Platz

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 811 件のレビュー 9.5/10 ロケーション
  • 937 件のレビュー 5.6/10 客室
  • 813 件のレビュー 8.6/10 サービス
  • 17 件のレビュー 8.9/10 インターネット
  • 516 件のレビュー 8.6/10 朝食
  • 441 件のレビュー 6.4/10 清潔さ
  • 15 件のレビュー 2.9/10 バー＆飲料

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周辺の他の施設

ベルリンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。