SO/ ベルリン ダス ストゥー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,061 件のレビュー

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Drakestrasse 1, 10787 ベルリン, ドイツ

説明

ホテルのその他の情報

  • Stue Terrasse からベルリン動物園への専用エントランス（有料）

  • ALLSAFE認証取得済みホテル。

  • スパ「スザンヌカウフマンブティックスパ」でのホリスティックビューティートリートメント

  • エレガントなラウンジの雰囲気が魅力の現代的なデザイン

  • ベルリン動物園とティーアガルテン公園の眺め

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ホテル所在地

SO/ ベルリン ダス ストゥー

Drakestrasse 1
10787 ベルリン
ドイツ

GPS:52.509991, 13.345841

電話番号
ファックス +49 30 31172290

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE CASUAL RESTAURANT

愛する方々とご一緒に人生をお祝いすることに勝るものはありません。レストラン「ザカジュアル」では、最高の食材と本物の職人技が生み出す料理をご提供します。緑豊かな中庭にあるテラスでもお食事をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,061 件のレビュー

トリップアドバイザーの評価  4.5/5  2,029 件のレビュー

Oasis of Calm and Space, but Restaurant/Bar a Letdown

トリップアドバイザーの評価 3.0/5

Wills_au トリップアドバイザー認証口コミ

I stayed more about four times at the SO/Berlin Das Stue, initially as I wanted to try another Accor family property (disclaimer, I am an Accor Platinum member). Every single stay has been very good, the last one was disappointing especially F&B. On the bright side, I was systematically recognized as a Platinum member which I appreciate. I was provided early check-ins which I was thankful for, as well as for the handwritten notes. The SO/Berlin Das Stue is certainly a special property, and one that I use to recharge. The gym room is roomy and functional, the zoo is right by, there's an amazing bar and plenty of room to wander around. I do love the turn-down service! I am almost always dining and having drinks on property, and the last time was a let down: - Bartending staff was largely not caring about anyone despite the low patronage. You also had to beg to get a glass of water and some nuts. - Restaurant drinks (wine) taking minutes to be served, again despite low patronage to the point that food comes first. - Breakfast being a total chaos. A simple order would not come. When enquiring, I was told that the "kitchen has lost orders", really? If orders are known to be lost, no-one is scrambling to ask customers what they ordered? I was also delivered the wrong beverage orders minutes later. When enquiring, I am met with: "You look like another customer". Really? And that's presumably coming from the manager. I want to thank the gentleman (who I think goes by Mark) who tried to make it right despite management clearly not doing anything. I conveyed my appreciation for the stay at checkout. I was met with apologies. I also offered to speak to a manager as I had few minutes until my taxi. My request did not meet anyone's interest. That was disappointing, especially when you pay a premium to be on-site. As I said when I checked out, I love SO/Berlin Das Stue, but I will think twice when coming back.

Dear Wills_au, Thank you for sharing your feedback regarding your recent stay at SO/Berlin Das Stue. As an Accor Platinum member, your experience is of paramount importance to us, and we deeply regret that we fell short of meeting your expectations, particularly in regards to the food and beverage service during your stay. First and foremost, we want to express our sincere appreciation for your continued loyalty to our property and for taking the time to highlight both the positive aspects of your stay and the areas where we can improve. We are delighted to hear that you found our hotel to be a special place for you to recharge, and we are pleased that you appreciated the recognition of your Platinum membership status, the early check-ins, and the personal touches such as handwritten notes and turn-down service. It's wonderful to know that you enjoyed our spacious gym facilities and the proximity to the zoo, as well as our inviting bar area. However, we are truly sorry to learn of the disappointments you encountered with our food and beverage service. Please rest assured that we take your feedback very seriously, and we have already initiated immediate actions to address the issues you raised. Regarding the bar service, we apologize for the lack of attentiveness from our bartending staff and the delay in serving water and snacks. We understand how important it is for our guests to feel cared for and attended to, regardless of the level of patronage. Rest assured, we will reinforce our service standards and provide additional training to our team to ensure that all guests receive the attentive and efficient service they deserve. Similarly, we apologize for the delays in serving drinks in the restaurant and the chaos experienced during breakfast service. It is unacceptable that orders were lost and incorrect beverages were delivered, and we sincerely apologize for the inconvenience this caused you. We will thoroughly investigate these issues with our kitchen and service teams to prevent such occurrences in the future. We appreciate your recognition of our colleagues efforts to make things right during your stay, and we will ensure that your compliments are shared with him. However, we understand that our management response fell short of your expectations, and we apologize for any disappointment this caused. We assure you that your feedback has been taken seriously, and we will use it as an opportunity to improve our service delivery. Once again, we apologize for the lapses in service you experienced, and we truly hope that you will give us another opportunity to restore your faith in our hotel. Should you decide to return, please do not hesitate to reach out to me directly so that I can personally ensure that your stay exceeds your expectations in every way possible. Thank you for your valuable feedback and for choosing SO/Berlin Das Stue. We sincerely hope to welcome you back for a truly exceptional experience. Warm regards, Maximilian Müller Quality, Training & Project Leader

SO SO.…

トリップアドバイザーの評価 3.0/5

ccamashow Couples - トリップアドバイザー認証口コミ

Beautiful hotel located in a greenery area with an amazing pool and sauna. Although the hotel was extremely clean, it did not meet the 5-star standards as a lifestyle hotel. Before my arrival, I had requested a nice room. Unfortunately, the room I was allocated, room #110, had big windows facing the main entrance to the hotel, which made me feel a bit exposed and lacked privacy. The room, especially the bathroom, was dated and had limescale, mould, and wear and tear. Every single day, someone knocked on the door around 9 am, even after I said that I was inside. They would open the door, which was disturbing. Overall, my experience was not the best

Dear Claudio C, thank you for taking the time to share your experience at the SO/ Berlin Das Stue. We apologize that we were not able to meet your expectations during your stay at our hotel. We always try to find the most suitable room for each guest and therefore we have added your room preferences to your profile and are going to make sure that you receive a room with a different layout for your next stay. Regarding your comments about the housekeeping service i can assure you that we already discussed your feedback with our team and are taking action to prevent this from happening again. It is not our standard to enter any guest room without knocking and waiting for approval to enter the room. We are thankful for your feedback and appreciate the honesty. We would be very happy to welcome you back to receive a second chance to offer you the perfect guest experience. With warm greetings from Berlin Maximilian Müller Quality, Training & Project Leader

Beautiful hotel, great team, excellent food

トリップアドバイザーの評価 5.0/5

Philippa L トリップアドバイザー認証口コミ

Wow, excellent four night stay at this beautifully situated, elegant hotel just a stroll along the river to the bright lights of Berlin. We received a warm welcome at the door on arrival and the warmth continued. The staff are laid back and professional at the same time, not easy to get right! The breakfast was full of choice and delicious. The waitresses are great fun and very attentive. The reception team are really helpful and made sure we left each morning in a positive and happy frame of mind. Fully recommend as a great base for a Berlin visit.

Dear Dreamer, thank you for taking the time to share your experience at the SO/ Berlin Das Stue with us. It is always a pleasure to receive such positive and detailed feedback. We are proudly going to share it with our team members. We hope to welcome you back in the future and wish you all the best. With warm greetings from Berlin Maximilian Müller Quality, Training & Project Leader

Exceptional hotel

トリップアドバイザーの評価 5.0/5

rebecca h ファミリー - トリップアドバイザー認証口コミ

We stayed here with our infant son early December to celebrate my partners birthday. The hotel itself was in an imposing building with an impressive lobby. We stayed in a junior suite looking out onto the tier garden and it was an absolutely stunning room. Bed was very comfortable and there was ample space for a travel cot, which was also very cosy for our little one ( hotel provided a super cute baby bathrobe and slippers!). Bathroom was huge with lots of amenities though it was tricky at times to pull the very heavy door across the bathroom to give some privacy when showering (the rolling mechanism was a little stiff). Breakfast was exceptional with a cooked menu as well as plenty continental fare. The staff were incredibly helpful with our little one and really made a fuss over him during service. As we needed to be in the room early evening for our son, we had lots of space to read and play cards although we failed at watching any TV / movies as the TV channels were all in dubbed German and it wasn’t possible to screen mirror with Apple devices. The hotel is well located and we walked everywhere as a result instead of taking public transport. Overall it was a wonderful stay in a truly exceptional hotel.

Dear Rebecca H, thank you for taking the time to share your experience in such a detailed review. We are very thankful for the lovely feedback and are proudly going to share it with our team members. We are so happy that you and your family had a wonderful stay with us. We would love to welcome you back in the near future and wish you all the best. Kind regards, Maximilian Müller Quality, Training & Project Leader

Unprofessional staff and management

トリップアドバイザーの評価 1.0/5

Saurabh S トリップアドバイザー認証口コミ

Extremely unprofessional staff and awful service. The reception just blatantly lied about available upgrades which I was entitled to as an Accor platinum member and then only offered it after I showed availability on their app. Moreover the breakfast had extremely poor selection of items and staff seemed highly unprofessional in general. In addition they charge extremely high fees for parking and will try overcharge you where they can. Stay away.

Dear R8125PMsaurabhs, thank you for your time to tell us about your experience at the SO/ Berlin Das Stue. We apologize sincerely that we were not able to meet your expectations of your stay at our hotel. We are always trying to improve our perfomance and try to secure a superior service for every guest. Therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to adress the problems and prevent future occurence. We would be very happy if you gave us the opportunity to revoke your bad impressions of our house and turn them into good momeries. We hope to welcome you back in the near future. Sincerely, Maximilian Müller Quality, Training & Project Leader

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 389 件のレビュー 6.7/10 客室
  • 539 件のレビュー 7.8/10 サービス
  • 6 件のレビュー 7.1/10 インターネット
  • 229 件のレビュー 9.2/10 雰囲気
  • 162 件のレビュー 7.2/10 朝食
  • 141 件のレビュー 8.2/10 設備
  • 79 件のレビュー 7.5/10 バー＆飲料

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ベルリンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。