ノボテル スイート ベルリン シティ ポツダム プラッツ 3.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,163 件のレビュー

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Anhalter Strasse 2, 10963 ベルリン, ドイツ

説明

ホテルのその他の情報

  • スイートにお持ち帰りできるお飲物とお料理を24時間いつでもご用意

  • 無料のWi-Fi、薄型TV(一部のSkyチャンネルに対応)

  • 広々としたスイート(30m²)、ミニキッチンとティー/コーヒーメーカーを完備

  • ベルリンの中心部に位置し、ビジネス街や文化センターに近接しています。

当ホテルの客室

ホテル所在地

ノボテル スイート ベルリン シティ ポツダム プラッツ

Anhalter Strasse 2
10963 ベルリン
ドイツ

GPS:52.504619, 13.383228

電話番号
ファックス +49 30 20056200

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

フィットネスセンター

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,163 件のレビュー

トリップアドバイザーの評価  4.0/5  2,775 件のレビュー

An Exercise in Persistence (both in surviving the heat and reposting this review)

トリップアドバイザーの評価 1.0/5

SXOC トリップアドバイザー認証口コミ

As a frequent traveler and long-time patron of Accor Hotels, I approached my stay at Novotel Berlin Potsdamer Platz with optimism, luggage, and the naïve assumption that “air conditioning” meant, well, air conditioning. What followed was an illuminating study in discomfort, denial, and creative approaches to reputation management. Let’s start with the good news: the location is superb. You can easily walk to major landmarks. Or, if you prefer, simply remain in the lobby to experience the sensation of sightseeing in tropical humidity without leaving the building. The proximity to public transport is also convenient, should you wish to escape to somewhere cooler, like the Sahara. The air conditioning, however, was not merely broken, it was philosophically absent. According to management, it’s been “under maintenance” since June 3rd, which suggests the repairs have entered their existential phase. The hotel’s decision to continue advertising it as a working amenity might generously be described as “optimistic,” though “misleading” also works nicely. As a result, the scent in the corridors was that special blend of humidity and resignation one only finds in neglected spaces. The room itself felt like a sauna designed by someone who hates joy. The real heat, however, came from the management’s response, or rather, their art of not responding. My formal complaint received a reply so impersonal and inaccurate it could have been written by a random sentence generator trained on corporate apologies. Compensation? None. Accountability? Missing in action. Reality? Selectively edited. And speaking of editing, this review itself has become a sort of collaborative literary project between me and the hotel management, who have flagged and reported it multiple times. I’ve now resubmitted it with the persistence of someone applying for a grant to tell the truth. Each revision seems to upset them anew, which might explain why they’re focusing on the GDPR implications of mentioning an employee’s surname rather than the actual absence of breathable air. To Mr. Kranz, the Hotel Director, who personally wrote to demand that I remove said surname but not to address a single substantive issue: your priorities are noted. Reputation management is clearly alive and well, even if the ventilation system isn’t. I hope this iteration earns your editorial blessing. This experience stands as a curious outlier in the usually reliable Accor portfolio—a cautionary tale of what happens when corporate indifference meets malfunctioning climate control. On the bright side, this Accor property is certainly on the shortlist for the award of 'Worst hotel in Germany.' In conclusion: if you enjoy warm climates, selective transparency, and Kafkaesque customer service, this might be the perfect Berlin stay for you. Otherwise, I’d suggest looking elsewhere—preferably somewhere where “air conditioning” refers to an actual, working device and not a theoretical concept.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay at Novotel Berlin Potsdamer Platz. First and foremost, please accept our sincere apologies that the air conditioning in your room was not functioning as expected during your stay. We fully understand how uncomfortable this must have been, especially given the high outdoor temperatures, and we truly regret the inconvenience caused. We would like to inform you that the air conditioning system has since been fully repaired. The necessary spare parts have been delivered and successfully installed, and the system is once again operating normally. Please rest assured that we were fully aware of the issue during your stay and worked under high pressure together with our contracted technical service provider to obtain and install the required components. Unfortunately, delays in the delivery of these parts were beyond our control. Nevertheless, resolving the matter was an absolute priority for us, and we regret the impact this had on your experience. We made every effort to communicate the air conditioning situation transparently to all arriving guests — via signage at reception, a banner on our website, and verbal information at check-in. In light of the situation, the following options were offered to all affected guests: Free cancellation of the reservation Assistance with relocation to another property (subject to availability) For guests who chose to stay: complimentary water, ice cream, and a partial compensation You chose to stay with us, and we are sorry to hear that you felt this was not sufficiently communicated or addressed. Please also note that you have received multiple replies to your previous messages since the first complaint, which you sent during your stay. We are happy to reiterate the content of those replies here to ensure clarity and transparency. However, we must address one important point: intentionally publishing or sharing personal information about employees, including their full names, without consent constitutes a violation of the General Data Protection Regulation (GDPR). Such behavior is not legitimate and cannot be accepted. We kindly ask you to refrain from doing so in any future communication or publication. Once again, we regret that your experience did not meet your expectations and that the temporary technical malfunction affected your impression of our hotel. We value your loyalty as a frequent traveler and long-standing guest of Accor Hotels and hope that, despite this unfortunate situation, you will allow us the opportunity to welcome you again under better circumstances. Kind regards, Novotel Suites Potsdamer Platz

Great three night stay at Easter 2024. Great location. Good food choice and family room was great. Close to subway

トリップアドバイザーの評価 5.0/5

MTS-82 ファミリー - トリップアドバイザー認証口コミ

Great three night stay at Easter 2024. Great location. Good food choice and family room was great. Close to subway station.

Dear guest Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location, food options, and the family room. We hope to welcome you back for another wonderful experience in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Very good experience

トリップアドバイザーの評価 5.0/5

Aseel A ファミリー - トリップアドバイザー認証口コミ

Very good experience The room was very good clean and big for a family The staff were good and very polite and nice The hotel is kid friendly

Dear guest Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the spacious and clean room, as well as the attentive service from our staff. We strive to create a welcoming environment for families. Best regards, Novotel Suites Berlin City Potsdamer Platz

Staff are excellent - friendly, caring and kind.

トリップアドバイザーの評価 5.0/5

BeanoAndBabs トリップアドバイザー認証口コミ

Hotel is clean with good facilities and is well located for the major attractions and sights - we mostly walked everywhere. There was a problem with our room on arrival and we were helped by Lautaru who showed genuine care and kindness. Lautaru provided an excellent service. We had breakfast on two mornings and it was good quality and plentiful. Katharina looked after us as the breakfast service and she was outstanding - friendly, helpful and thoughtful. We had a family room with sofa bed for kids, bath and shower. Sink and fridge in room, beds very comfortable, plenty of towels and soundproofing very good. We didn’t have our dogs with us. This is not a dog friendly hotel. Very happy with our stay and to recommend this hotel - largely because the staff were excellent. Thank you.

Dear guests, Thank you very much for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that our team, particularly Lautaru and Katharina, provided you with excellent service and that you found our facilities to your satisfaction. We take great pride in our staff’s commitment to guest care and are glad that their friendliness and attentiveness made a positive impression on your experience. It is also delightful to know that you enjoyed the quality of our breakfast and the comfort of your family room. Regarding your note on our pet policy, we note that we allow pets in our hotel, which if advertised on our website. We strive to ensure that all our guests have a pleasant experience, and your recommendations mean a lot to us. Thank you once again for your kind words, and we look forward to welcoming you back in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

Book another hotel until aircon is back up and running..

トリップアドバイザーの評価 1.0/5

Cecilie R ファミリー - トリップアドバイザー認証口コミ

Aircon did not work. From other reviews it looks like it has not been working for several weeks. No info on this before check in. If we had been informed before check in, we would have cancelled our stay and found another hotel. Get to the breakfast early. We arrived at 09.00 one day and there was a long line to even get a table, as all tables were full. We decided to go to a cafe near by instead. I have stayed with Novotel many times and been happy with my stays, but this specific place I cannot recommend. I wish I had the most recent reviews before we checked in..

Dear guest Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the air conditioning issue you experienced. We understand how essential a comfortable environment is for our guests, and we regret that we did not meet your expectations in this regard. We appreciate your comments about the breakfast service. Our breakfast can indeed get busy during peak hours, and we are always looking for ways to enhance guest experience during those times. Your suggestion for earlier arrivals is noted. We value your loyalty to Novotel and are sorry that your experience at our specific location did not align with your previous stays. Your insights are crucial for us to improve, and we will ensure that such matters are addressed moving forward. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Novotel Suites Berlin City Potsdamer Platz

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。