メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,929 件のレビュー

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メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー - Image 1
メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー - Image 2
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メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー - Image 4
Schuetzenstrasse 11, 10117 ベルリン, ドイツ

説明

ホテルのその他の情報

  • 30～80 m²のスイートと客室の多くには、バルコニーまたはテラスが付いています

  • チェックポイントチャーリー、フリードリッヒ通り、ジャンダルメンマルクトから数歩の距離にありです

  • 全館禁煙のホテル（一部バルコニー/テラス付き）

  • お食事、お飲み物でおくつろぎください。ワイン、冷製ミート、軽食をご用意

当ホテルの客室

ホテル所在地

メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー

Schuetzenstrasse 11
10117 ベルリン
ドイツ

GPS:52.508738, 13.393399

電話番号
ファックス +49 30 20632111

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

RELAX - FOOD, DRINKS & YOU

レストラン「リラックス - フード、ドリンク & ユー」。それぞれ好きなように座って、飲んで、食べて、仕事をする。最終的に、リラクゼーションは素晴らしいアイデア、判断、対話を生み出し、素晴らしい成果をもたらします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,929 件のレビュー

トリップアドバイザーの評価  4.5/5  3,910 件のレビュー

2024エクセレンス認証

No Air Conditioning - Do not book this hotel unless you like sleeping in a sauna

トリップアドバイザーの評価 1.0/5

barry d トリップアドバイザー認証口コミ

We checked in late last night after a full day of travelling. It is so warm we could not sleep without constantly waking up from the heat. AC set to max. This morning reception came up and agreed we need to move. Fine we pack up and take us to a smaller room by mistake so we go back and wait for them to find a similar room. Eventually they call to tell us that the AC has been turned off in the entire hotel (because it is winter-its October and it is currently 20c/71f degrees today) No point in moving so we unpack again and by this time we have missed breakfast and morning shot. So now we have a fan and can open window with no screen but still hot. Unfortunately we booked and paid in advance so not going to ruin the rest of our trip trying to call Expedia and move to another hotel . This is our first time in Berlin and we would never book this hotel again.

Dear BCanada1, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room, the AC and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke, General Manager

Management fixed unfortunate incident speedily and correctly

トリップアドバイザーの評価 4.0/5

Coeliac-Dane Solo travel - トリップアドバイザー認証口コミ

When things go slightly wrong, you will see the quality of management and senior staff. I booked this hotel late due to unexpected circumstances, but found reception staff super helpful, the rooms large and practical and the location ok. One staff member clearly overstepped the mark with me - and I believe a few other customers - but it was dealt with speedily and courteously to the credit of management and other staff members.

Dear Coeliac-Dane, Thank you for your visit, the positive remarks on the management, and also for your critique regarding the behaviour of an employee. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager

AVOID and book elsewhere

トリップアドバイザーの評価 1.0/5

Cameron P トリップアドバイザー認証口コミ

AVOID and Book elsewhere On arrival at 3pm (check-in time) we were informed that the room was not ready yet (very sorry here is a drink voucher) and that it would be 20 minutes. with this information we decided to wait the short 20 minutes so we could freshen up before heading out to explore Berlin. at 3.20pm I approached the front desk again to be informed that the room was not yet ready but would be ready in 20 minutes!!! This was not acceptable given my Accor Gold status, prior registration informing the hotel we would arrive at 3pm and the continued delays. If we were just informed at the start that the room would take 40+ minutes we would not have waited and just headed out to enjoy our holiday. Things got worse from here.... After asking to speak to the General Manager a gentleman informed us that our room was not ready but they could offer us a different room that was "exactly the same, including the same size however didn't have a kitchen" This was perfectly acceptable to us given we were not planning on using the kitchen during our 3 night stay, however had booked the room for the space it offered. after a further 15 minutes of tapping away at the computer room keys were provided and we left for our room. on walking into the newly assigned room it was immediately obvious to me that this room could not have possibly been what we had book. it was just a standard hotel room without any of the pictured amenities of the room we had booked and paid for and about 1/3 the size. The lie about the newly assigned room was worse than just being honest that we would have to wait for what we had booked. it felt like they were just trying to pull one over us. on returning to reception to inform them our displeasure of the assigned room, we were informed that our original room was now ready. after a further 15 minutes of tapping away at the computer room new keys were provided. we took the lift to the top floor to discover the lift didn't go to our floor and we would have to drag our bags up the stairs to reach our room with no offer of assistance from the staff. If some rooms can only be accessed by stairs this should be informed at time of booking. Staff were most unhelpful and we would never plan to return to this hotel

Dear Cameron_James_88, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Jessica Matschke, General Manager

Fabulous triple room for a trip with friends

トリップアドバイザーの評価 5.0/5

KimT704 トリップアドバイザー認証口コミ

Girls city break and we booked this hotel without really knowing the city. Excellent choice, helped by positive reviews on triple bedded rooms. Huge room (101) with bags of room and a separate toilet from the bathroom. Cute little balcony. Loads of storage for three women who’ve brought too many clothes! Nice location in easy walking distance of checkpoint Charlie and a peaceful spot away from traffic noise. Lovely staff, very welcoming and friendly. Loved the outside courtyard and had evening drinks here, which we found quite reasonably priced. Didn’t have breakfast so can’t comment on that. Highly recommend for a city break.

Dear KimT704, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke, General Manager

お客さまの声 5.0/5

Km ファミリー - 確認済みレビュー すべて

立地が良く観光スポットにアクセスし易かったです。評判の良いレストランが徒歩3分〜15分にたくさんありました。地下駐車場があり安心して車を置けました。

Dear Ms/Mr M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remark on the location. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,417 件のレビュー 9.5/10 ロケーション
  • 1,774 件のレビュー 8.3/10 客室
  • 1,319 件のレビュー 8.6/10 サービス
  • 45 件のレビュー 4.4/10 インターネット
  • 1,250 件のレビュー 8.6/10 快適さ
  • 847 件のレビュー 8.5/10 朝食
  • 523 件のレビュー 7/10 清潔さ
  • 142 件のレビュー 8.1/10 バー＆飲料

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周辺の他の施設

ベルリンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。