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メルキュールホテル&レジデンツベルリンチェックポイントチャーリー 4 つ星

お客さまの声 4.6/5 7,255 件のレビュー

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メルキュールホテル&レジデンツベルリンチェックポイントチャーリー
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ホテルのその他の情報

  • ALLSAFE認証取得済みホテル

  • 30~80 m²のスイートと客室の多くには、バルコニーまたはテラスが付いています

  • チェックポイントチャーリー、フリードリッヒ通り、ジャンダルメンマルクトから数歩の距離にありです

  • 全館禁煙のホテル(一部バルコニー/テラス付き)

  • ワイン、コールドミート、軽食が楽しめるレストラン「リラックス - フード、ドリンク & ユー」

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
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  • Wi-Fi/インターネットアクセス
  • 屋内専用駐車場 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • ベビーシッター(ご要望に応じて) 有料サービス
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ランドリーサービス
  • ブティック/ショッピング
  • Room for hearing impaired guests
ケータリング
  • 朝食 有料サービス
  • バー1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
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ビジネスサービス
  • コピー/印刷サービス利用可能

ホテル所在地

メルキュールホテル&レジデンツベルリンチェックポイントチャーリー

Schuetzenstrasse 11
10117 ベルリン
ドイツ

電話番号: +4930206320

ファックス: (+49)30/20632111

チェックインは15h00からです

チェックアウトは12h00です

  • Kochstrasse :  M129 Kochstrasse

  • Leipziger Strasse :  148 Leipz./Fried.str

  • S9, S5 :  S9, S5 FRIEDRICHSTRASSE

  • U2 :  U2 STADTMITTE

  • U6 :  U6 KOCHSTRASSE

  • 飛行機で

    BERLIN TEGEL 11km / 6.84 マイル

  • 飛行機で

    SCHOENEFELD 29km / 18.02 マイル

  • 車で

    DREICK TREPTOW 15km / 9.32 マイル

  • 車で

    PRENZLAUER CHAUSEE 10.9km / 6.77 マイル

  • 車で

    TEMPELHOFER DAMM 4.9km / 3.04 マイル

  • 電車で

    BERLIN OSTBAHNOF 6km / 3.73 マイル

  • 電車で

    S-BAHN FRIEDRICHSTR 1.7km / 1.06 マイル

GPS:52.508738, 13.393399

当ホテルの客室

4つ星のメルキュールホテルレジデンツベルリンチェックポイントチャーリー(Mercure Hotel & Residenz Berlin Checkpoint Charlie)では、シングルルーム、ラージルーム、プリビレッジルーム、アパートメントルーム、プリビレッジスイートをご用意しています。全139室にエアコンとWi-Fiを完備しています。 お子様連れのお客さまはお得に滞在できます。11歳以下のお子様1名様が保護者の方と同じ客室に宿泊される場合、宿泊と朝食が無料になります。2人目以降のお子様も朝食料金が50%割引となります。

レストランとバー

RELAX - FOOD, DRINKS & YOU

レストラン「リラックス - フード、ドリンク & ユー」。それぞれ好きなように座って、飲んで、食べて、仕事をする。最終的に、リラクゼーションは素晴らしいアイデア、判断、対話を生み出し、素晴らしい成果をもたらします。

非契約写真

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お客さまの口コミ
メルキュールホテル&レジデンツベルリンチェックポイントチャーリー

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.6/5

7,255 件のレビュー

トリップアドバイザーの評価 4.5/5

3,775 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Nice hotel & location for a first Berlin discovery

トリップアドバイザーの評価 5.0/5

Manu P 14/08/2021 トリップアドバイザー認証口コミ

Centrally located near main attractions and lots of public transports options... You can start your discovery from here easily and the surroundings are quiet later at night Rooms are clean & spacious, personnel is kind and helpfull and the breakfast nice to start the day. What else... ?

Relaxing weekend in Berlin

トリップアドバイザーの評価 5.0/5

Globetraveller898 14/08/2021 トリップアドバイザー認証口コミ

I really like Germany. I feel very good every time I go there. Mercure contributes a lot to this feeling of well-being. I enjoyed a warm welcome and attentiveness from the staff, who met all my expectations. I thank them all. I had a great time in Berlin. A relaxing weekend where I went sightseeing. Every time I return to my room to rest, I feel like I am at home. Thank you!

Dear Globetraveller898, happy to read that you like Berlin and you felt home in our hotel. That is what we are working for. Always welcome, sincerely Ulrike Bock, General Manager

Nice stay in difficult times

トリップアドバイザーの評価 5.0/5

thegermantraveller 15/11/2020 トリップアドバイザー認証口コミ

Covid times traveling a "new experience"... Carefully implemented safety protocols made as feel save and excellent service was offered at any point from a great team. Nice location in the heart of Berlin, highly recommended...

Dear thegermantraveller, Thank you for your kind words. We are happy that you felt safe with us. Maybe see you soon? All the best. Jessica, Guest Relations

Another excellent stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie

トリップアドバイザーの評価 5.0/5

Steve H 15/03/2020 トリップアドバイザー認証口コミ

Second stay at the Mercure Hotel & Residenz Berlin Checkpoint Charlie. Great location, friendly & helpful staff, well-appointed rooms and a cosy bar! The hotel is situated in a pleasant, quiet area but with walking distance of many attractions, shops, cafes, bars, restaurants and transport options.

Thank you so much for the excellent rating and the great remarks. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Ulrike Bock General Manager

non expected bad experience

トリップアドバイザーの評価 2.0/5

Connector276175 Family - 05/03/2020 トリップアドバイザー認証口コミ

Im a loyal member - of Accor chain - enouph space and good organized with special details Mercure Check point also located 10 of 10 points Been staying for a weekend - quite short - second day 100 Eur disappeared from the closed safe in my room .I been paying by card everywhere - so it was easely to check - also when tryed to open safe - I coildnt open for few times -been shown mistake .When reported to the main hotel manager - told we can check it just on Monday .I regret didn`t call police - as it nobody entered my room - means cleaning staff can open safes somehow .

Thank you for being our guest and for informing us about your presumption about your valuables in the safe. We apologize sincerely for any inconvenience and we would like to assure that we have checked the room carefully including the check of the room and safe lock. We are glad to inform you that we could not find any indicators that any unauthorized person has entered your room during your stay. Again I would like to strive that the wellbeing and safety of our guests are our highest concern and that we are very sorry for the inconvenience. We would be happy to welcome you again as our guest and your next visit will be as pleasant as the previous one.. Best regards, Ulrike Bock General Manager

Nice hotel

トリップアドバイザーの評価 5.0/5

neilsvs2020 Business - 03/02/2020 トリップアドバイザー認証口コミ

Convenient location for business and sight seeing in Berlin, right next to Check Point Charlie. Lots to see and do right on the doorstep all within easy walking distance. Friendly staff look after guests and the breakfast buffet.

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the lovely remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Jessica Matschke Assistant Manager

Large apartment room in great, quiet location.

トリップアドバイザーの評価 5.0/5

TonyF284 02/02/2020 トリップアドバイザー認証口コミ

Very nice apartment room. LOTS of space. Quiet location. Sunday night stay and we parked on street, just outside entrance door. Short walk to Checkpoint Charlie and restaurants. Wonderful breakfast. Would definitely stay here again for a longer stay.

Thank you very much for the stellar review and the great feedback. I am very pleased that you rated us highest and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. We hope to welcome you as our guest soon again for a longer stay. Best regards, Jessica Matschke Assistant Manager

Nice hotel

トリップアドバイザーの評価 5.0/5

W4Familywilltravel Family - 21/12/2019 トリップアドバイザー認証口コミ

Big rooms Great service bar / reception areas Nice location for sightseeing - cafes / Lidl / coffee shops / Underground all very close by. Lots of info pre-trip from the hotel itself and the website linked to tourist info too

Thank you so much for the excellent rating and the great remarlks on the service. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke Assistant Manager

nice quiet hotel

トリップアドバイザーの評価 4.0/5

M P Couples - 12/12/2019 トリップアドバイザー認証口コミ

room as booked, clean and neat. A little special with separate toilet and bath. Good breakfast with quiet professional staff. However, the in and out check seemed worryingly messy. No one at the front desk knew what the previous employee had done. We had to give credit card information 5 times (2 days stay) and passport information 2 times. This also provided queue upon check out.

Thank you for your positive review, the nice Feedback on the breakfast service, and also for your critique and suggestions on improvement regarding the check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Falk Bartels General Manager

City Break

トリップアドバイザーの評価 5.0/5

chrisbuckley64 Family - 04/11/2019 トリップアドバイザー認証口コミ

Brilliant hotel, perfectly situated for a city break. Hotel is modern and clean. The staff are polite and helpful. Breakfast buffet has great variety. The rooms are immaculate, spacious and quiet. Bathroom has walk in shower. Highly recommend this hotel

We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. We will gladly pass along this top review and positive remarks on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed the breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels General Manager

Great location

トリップアドバイザーの評価 5.0/5

Darlene L Family - 04/10/2019 トリップアドバイザー認証口コミ

We had a great stay at your hotel. Our room was huge and very clean and comfortable. The location of the hotel was perfect. On a side street and away from the noise of a busy street, but just a few short minutes walk and you are right at checkpoint charlie and public transportation stops. Really enjoyed our stay.

Thank you very much for the excellent rating and the great Feedback. We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Falk Bartels General Manager

very friendly staff

トリップアドバイザーの評価 4.0/5

bhasker_d Friends getaway - 04/10/2019 トリップアドバイザー認証口コミ

Friendly staff. Great location, close to public transport and just 15 kms from international airport. Decent breakfast. little too repetitive but tasty and healthy spread. Cons: Wish rooms came with mini refrigerator. Also noise from the corridor or next room can get into your room, luckily the guests were not noisy.

Thank you very much for the positive review and the great remarks on the staff. We are very pleased that you enjoyed our services and your stay with us. We really hope to be able to welcome you again as our guest. Best regards, Falk Bartels General Manager

Amazing stay!

トリップアドバイザーの評価 5.0/5

AgaLane Friends getaway - 29/08/2019 トリップアドバイザー認証口コミ

We have stayed in the large room, but we felt like staying in the reaidence! Large, beautiful room, separated toilet and bathroom, beautiful, green and spacious balcony. Check in and check out very fast thanks to professional, helpfull and very positive staff. Great breakfast! Morning coffee in the garden - we couldn't ask for better start of the day. Special thanks to the Polish speaking Lady - what a surprise for us! Overall, thank you for the entire Hotel Team for great vibes, your professionalism and positive energy! We felt welcome, heartwarmed, incredible and we deffinetly feel that we belong to the Mercure Team Worldwide! We hope that our small, sweet gift from Poznań was to your liking. See you sooner that soon!

Dear AgaLane, thanks for this wonderful review and the great praise to the staff, which of course I like to pass on, especially to Krystyna. We are happy that you liked it so much and hope you could discover a lot in Berlin, while we enjoyed your sweet gifts. Thanks for that. We hope to see you soon again, warm regards, Falk Bartels General Manager

My stay

トリップアドバイザーの評価 4.0/5

ctm713 Business - 12/08/2019 トリップアドバイザー認証口コミ

I was coming by car for the first time. The parking lot was VERY expensive and it was not possible to leave the garage without having checked-in in advance! The door could only be opened with a badge. So I had to take another exit. All the rest was perfect as always!

Dear ctm713, Thank you for the great review of our hotel! Sorry about the circumstances in the garage, but as it is not a public car park, we will gladly activate your ticket at the reception. We are there for you 24 hours a day. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Falk Bartels General Manager h3120-gm@accor.com

Why not to stay longer?

トリップアドバイザーの評価 4.0/5

cimbim Couples - 14/07/2019 トリップアドバイザー認証口コミ

This hotel is situated almost in the city center in the quiet area. It is easy to reach the main lines of public transport. It is in the walk distance to main interesting places in Berlin (Brandenburger Tor, Unter den Linden, CP Charlie, Museumsinsel, Berliner Dom, Reichstag, …). Tasty breakfast and dinner, friendly staff (reception, bar, restaurant, …), good service at the hotel.

Thank you very much for the positive review and the great remarks on the breakfast and especially on the staff. We are very pleased that you enjoyed our services and your overall stay with us. We really hope to be able to welcome you again as our guest. Best regards, Falk Bartels Director/General Manager

Nice and pleasant stay

トリップアドバイザーの評価 4.0/5

Resort56011416717 Business - 23/06/2019 トリップアドバイザー認証口コミ

Nice ,helpfull and pleasant staff. Good an nice location,close to public transport, musea and shopping malls. Nice and clean rooms and hotel. Nice breakfast with a lot of choice i diaries and fruit. The place to be. And don't forget to take a drink in the bar or patio

We very much appreciate the nice comments on the staff as well as the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Falk Bartels Director/General Manager

CityBreak in Berlin

トリップアドバイザーの評価 5.0/5

bartosztom Family - 12/06/2019 トリップアドバイザー認証口コミ

Very nice hotel with perfect location (the subway station is just 200 m from the hotel and many attraction of the city is within 30 min walk). The surroundings is very peaceful (you don't realize that you are in the city center of big city). The room was very nice, spacious and clean with big comfy bad and staff was excellent and very helpfull. The kitchenette in the room is a great idea. The housekeeping ladies did excellent work. The entrance to parking place is on the other street (back of the building).

We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings. We will gladly pass along this top review and the lovely remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Falk Bartels Director/General Manager

Building fond Berlin memories

トリップアドバイザーの評価 5.0/5

Tourist307315 Couples - 11/06/2019 トリップアドバイザー認証口コミ

Huge thanks to all of the staff at the Mercure Hotel & Residenz Berlin Checkpoint Charlie, from our arrival and welcome to the extended check out time at leaving we were very well looked after . We had to change our room on arrival due to a faint smell of cigarette smoke which must have drifted in form the previous guest smoking on the balcony. But the reception staff were so understanding and moved us to a fab room on the 7th floor. The bar staff and breakfast room team were amazing so friendly and patiently helped me with my very halting German. Thank you everyone you helped make our first trip to Berlin a memorable one.

On behalf of my entire team as well as on a personal note, I would like to thank you so much for the excellent Rating and the lovely remarks especially on the staff. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Falk Bartels Director/General Manager

Disappointment! Unfriendly Front Desk Staffs

トリップアドバイザーの評価 1.0/5

Relax09223741329 Family - 26/05/2019 トリップアドバイザー認証口コミ

We have provided VISA card for deposit and the staff service us requested and insisted us to pay the room charges upon arrival. No reason was given. We insisted paying during check-out. The staff beside then told us that we can chose pay during check-out. Moreover, our room supposed to be in level 6 but not sure why changed to lower floor. No reason was given too. We are very upset about the service attitude and it affect our holiday mood. It is first terrible experience that I never have before.

I would like to offer my sincere apologies for the problems and the behaviour of the front desk staffs. That is unacceptable and below our standards. Please rest assured that I´ll look into this and take steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Falk Bartels Director/General Manager

Berlin City Break

トリップアドバイザーの評価 5.0/5

Fearless26383047888 Family - 01/04/2019 トリップアドバイザー認証口コミ

Fantastic hotel in a great location. Easy walking distance to a lot of the major sites. Metro stations close to hand. Staff very friendly and couldn't do enough for you so as to make the most of your stay.

Thank you so much for the stellar review and the great remarks on the staff. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as our guest. Best regards, Falk Bartels Director/General Manager

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