メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,249 件のレビュー

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メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー - Image 1
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メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー - Image 4
Schuetzenstrasse 11, 10117 ベルリン, ドイツ

説明

ホテルのその他の情報

  • 30～80 m²のスイートと客室の多くには、バルコニーまたはテラスが付いています

  • チェックポイントチャーリー、フリードリッヒ通り、ジャンダルメンマルクトから数歩の距離にありです

  • 全館禁煙のホテル（一部バルコニー/テラス付き）

  • お食事、お飲み物でおくつろぎください。ワイン、冷製ミート、軽食をご用意

当ホテルの客室

ホテル所在地

メルキュールホテル＆レジデンツベルリンチェックポイントチャーリー

Schuetzenstrasse 11
10117 ベルリン
ドイツ

GPS:52.508738, 13.393399

電話番号
ファックス +49 30 20632111

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

RELAX - FOOD, DRINKS & YOU

レストラン「リラックス - フード、ドリンク & ユー」。それぞれ好きなように座って、飲んで、食べて、仕事をする。最終的に、リラクゼーションは素晴らしいアイデア、判断、対話を生み出し、素晴らしい成果をもたらします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,249 件のレビュー

トリップアドバイザーの評価  4.5/5  3,929 件のレビュー

2024エクセレンス認証

Excellent hotel and large rooms

トリップアドバイザーの評価 5.0/5

International_Visit トリップアドバイザー認証口コミ

We stayed in a superior suite with double bed and sofa bed. It was very large with a separate bedroom which was huge and a separate living room. Was a great place to stay. Very convenient location. Staff were very helpful.

Lovely hotel poor customer service

トリップアドバイザーの評価 3.0/5

X4835TBlisaj トリップアドバイザー認証口コミ

We had a bad start to our three day trip with our flight being diverted and we did not arrive at the hotel until 1 30 am. We were very tired and hoped for a fast check in but was told we owed an extra 680 euro which was a shock as we had already paid approx 360 euros. The guy on reception told us the amount we had paid was just for one night and asked us to pay the rest. We spent half an hour discussing this until we finally said we needed to sleep and would discuss in the morning. I didn’t sleep as was worrying about what had happened however the receptionist the following day advised we owed nothing and didn’t understand why we were told different. She told us to go and enjoy breakfast. I asked if this was included and she advised yes. The next two days were enjoyable, our room was lovely however on checking out we were told to pay an extra 150 euros for breakfast x 3. I explained reception had told us it was included but the guy on reception told us he was sorry but there was a lack of training in the hotel and they were wrong and we had to pay. I didn’t want to ruin the holiday by having a row but felt upset about the treatment from the reception team. The cleaners and breakfast staff were very good however with the rooms being very clean and a good choice of breakfast available. Just be careful when checking in and out.

Midweek Break 🇩🇪

トリップアドバイザーの評価 4.0/5

Meandmymonkeys トリップアドバイザー認証口コミ

Good Hotel in a quiet location despite only being a 5 minute walk from Checkpoint Charlie and the U Bahn station. Large rooms complete with, strong free WiFi, fridge and a cool decor. Make sure to bring swimwear to use the sauna on the top floor to relax after a day of sightseeing. The hotel bar has a selection of local draft beers. The Bitburger is extremely good! All main sights in Berlin are walkable from this hotel. A really good base to explore the city.

Great Hotel

トリップアドバイザーの評価 5.0/5

Dangei トリップアドバイザー認証口コミ

This was a great hotel. Stayed here for the Berlin Marathon, and it was perfect. The location is great, walking distance to many attractions. Easy access to the transit. The rooms were large and comfortable, and it was a very clean hotel. The breakfast buffet was amazing. One of the best I have ever had.

Stay away

トリップアドバイザーの評価 1.0/5

rajupras トリップアドバイザー認証口コミ

The good points first. Great location, 2 minutes walk from checkpoint Charlie. Now the bad. We reached correctly at 3, their check in time. Rooms were not ready , we were asked to wait 30 minutes. After 30 minutes, when we went to ask them , they said 15 more. At that point, we said that it was not right. So they gave a room. This was a twin one and not a double, which was our booking. Then we said that this was not our booking, they said come down, we will give you another.This time, it was a double , but a much smaller room with the toilets also out dated. So, when we phoned and told them, they said come down again. At that point, we said you come and show it, we cannot go down again, This was again the same as the first. So, now we opted for the smaller one. No apology for making us wait, short changing us. Felt cheated. Bad choice.

Dear Rajupras, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within ourcheck-in procedures. Sorry to also learn that our hospitality was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jessica Matschke, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,145 件のレビュー 9.6/10 ロケーション
  • 1,415 件のレビュー 8.3/10 客室
  • 1,018 件のレビュー 8.5/10 サービス
  • 37 件のレビュー 4.5/10 インターネット
  • 1,028 件のレビュー 8.7/10 快適さ
  • 612 件のレビュー 8.4/10 朝食
  • 413 件のレビュー 6.8/10 清潔さ
  • 259 件のレビュー 7.2/10 設備

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周辺の他の施設

ベルリンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。