メルキュール ホテル ベルリン ツェントラム 3.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 93 件のレビュー

ベストレートをお約束
メルキュール ホテル ベルリン ツェントラム - Image 1
メルキュール ホテル ベルリン ツェントラム - Image 2
メルキュール ホテル ベルリン ツェントラム - Image 3
メルキュール ホテル ベルリン ツェントラム - Image 4
Fuggerstr 8, 10777 ベルリン, ドイツ

説明

ホテルのその他の情報

  • ロビーに 24 時間営業のドリンクステーション

  • エアコン完備のモダンな78室の客室

  • シティウエストの中心部に位置しています。

  • KadeWe、メモリアルチャーチ、クアフュルステンダム通りまで徒歩5分です

  • バスと地下鉄のご利用に最適な交通機関網が、徒歩5分の場所にあります

当ホテルの客室

ホテル所在地

メルキュール ホテル ベルリン ツェントラム

Fuggerstr 8
10777 ベルリン
ドイツ

GPS:52.499228, 13.347975

電話番号
ファックス +49 30 21303160

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

Grab & Go Station 24/7

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  93 件のレビュー

トリップアドバイザーの評価  3.8/5  828 件のレビュー

お客さまの声 4.5/5

Asahiko Y. ビジネス - 確認済みレビュー すべて

良かった点： ・部屋の床が木だったこと ・シャワーの温度設定を変更すると、すぐ反応したこと

Dear Guest, Thank you for your feedback and for the positive comments regarding your stay at the Mercure Hotel Berlin Zentrum. Our team is very pleased that you appreciated the room design with wooden floors. It is also pleasing to hear that the shower temperature responded promptly and accurately. Such details are important to us as they contribute to a comfortable and enjoyable stay. We look forward to welcoming you again on your next visit and to ensuring you have another pleasant stay. Yours sincerely, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Miserly penny-pinching sullied the experience

トリップアドバイザーの評価 2.0/5

Martin U トリップアドバイザー認証口コミ

What should be a pleasant boutique hotel in a convenient location seems to have forgotten it is in the hospitality business. Any delusions of guest service are quickly dispelled at checkout when a standard request to store luggage on the day of departure is met with a demand for a €3.00 charge. Now, this is a tiny sum granted, but it's the principle. That it is (a) not an inclusive part of your room rate as at pretty much every other international hotel group, and (b) is not disclosed in advance so comes as a nasty surprise, tells you all you need to know about the attitude of management to guests. The luggage of other guests was stacked against a wall in the lobby, so not even secure. The usual "how was your stay?" was also absent, replaced at checkout with a terse "done".

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations in all aspects and that you found the check-out process and luggage storage disappointing. Please allow us to address your comments: We charge a small fee of €1.50 per piece of luggage for storage. This policy was introduced because our space for storing luggage is very limited. In order to still offer this service to as many guests as possible – even when our storage area is at full capacity – we keep part of the luggage in a designated area right next to the reception desk. This ensures that a member of our team is always nearby and can keep an eye on the luggage. We fully understand that an additional fee may come as a surprise, especially when compared to other international hotel chains. Please rest assured that this decision was not made as a matter of principle, but rather for practical reasons and in the interest of safety and organization. Nevertheless, we take your feedback seriously and will review how we can communicate this information more clearly in advance to avoid any misunderstandings in the future. We also regret that your check-out experience felt impersonal. This certainly does not reflect our standards of hospitality and service. Please accept our sincere apologies. We will address this internally to ensure that our guests receive the warm and attentive service they rightfully expect. We sincerely hope that you will give us another opportunity to welcome you back and to demonstrate the quality and genuine hospitality of our hotel. It would be our pleasure to ensure your next stay leaves only a positive impression. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Great location, rooms a little dated.

トリップアドバイザーの評価 3.0/5

Adamj7777 Couples - トリップアドバイザー認証口コミ

Location great. Clean. Nice staff. Room a little dated. One proper bedside table and another that seemed to be an adjustable bed-table from a hospital which felt very out of place in the room. The space for a fridge didn’t have a fridge in it so was just an empty cupboard.

Dear Guest, Thank you for sharing your impressions. We are pleased to hear that our central location, cleanliness, and the courtesy of our team contributed positively to your stay. We are sorry that certain furnishings did not meet your expectations. As part of our sustainability approach, we have for many years chosen not to equip rooms with refrigerators or minibars, which explains the unused cabinet space you noticed. We value your observations regarding the room setup and will keep them in mind as we continue to uphold the comfortable, welcoming atmosphere our guests expect. We hope to have the opportunity to host you again for an even more enjoyable visit. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assist. Manager Customer Care

Good stay in Berlin

トリップアドバイザーの評価 4.0/5

ANGELO V トリップアドバイザー認証口コミ

Mercure Hotel Berlin Zentrum is very well positioned: it can be easily reached from Berlin Brandenburg airport by S- or R-trains plus U-bahn (metro). It is located mid-way from two metro stations (Wittembergplatz - U1, U2, U3 and Nollendorfplatz - U1, U2, U3, U4). It is also a convenient starting point to visit anything in Berlin. I had a good room with a comfortable bed. Insulation from outside noise was very good, and air conditioning was efficient although a bit noisy. The bathroom was also very good. Rooms are cleaned by default every third day of your stay. Breakfast was good, and staff were helpful.

Dear guest, We are delighted to hear that you enjoyed your stay at the Mercure Hotel Berlin Zentrum and appreciated our central location and the amenities in your room. It is always a pleasure to receive positive feedback. We place great importance on providing our guests with a pleasant and comfortable stay. We are therefore particularly pleased that you noticed our efforts in terms of cleanliness and service. We hope to welcome you back soon and thank you for your feedback! Best regards Mercure Hotel Berlin Zentrum Daniel Konieczni Assistant Manager Customer Care

Good quality for the price!

トリップアドバイザーの評価 5.0/5

C R Couples - トリップアドバイザー認証口コミ

Very friendly staff. Small room, a little outdated but good and clean. Good, firm beds, pillows rather poorly. Good, complete breakfast; if you want a warm breakfast, be early! It starts at 7:00. Good location for sightseeing. Dogfriendly!

Dear Guest, we are pleased to hear that you appreciate our value for money and our friendly staff. We take note of your comments regarding the rooms and pillows. We would like to point out that due to the structural conditions of our house, the room categories are different in size. For longer stays in the city, we recommend the more spacious Superior and Privilege categories. We are very pleased that you praised our breakfast and our location for sightseeing. We hope to welcome you again in the future. Kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 289 件のレビュー 9.2/10 ロケーション
  • 354 件のレビュー 6/10 客室
  • 287 件のレビュー 8.5/10 サービス
  • 7 件のレビュー 6.5/10 インターネット
  • 204 件のレビュー 4.8/10 快適さ
  • 160 件のレビュー 6.7/10 朝食
  • 135 件のレビュー 8.2/10 清潔さ
  • 89 件のレビュー 3/10 設備

Powered by Trustyou

周辺の他の施設

ベルリンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。