イビスウィーンマリアヒルフ 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,105 件のレビュー

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Mariahilfer Gürtel 22-24, 1060 ウィーン, オーストリア

説明

ホテルのその他の情報

  • BIG BUS-Haltestelle direkt vor dem Hotel genießen Sie eine audio-geführte Stadtrundfahrt.

  • マリアヒルファー通りおよびウィーン西駅に隣接する中心部のロケーションをご活用ください。

  • この地区で最も高い建物からウィーンの素晴らしい眺めを一望

  • ウィーンの特選料理や多国籍料理を提供するレストラン & バー

  • 広い駐車場をご利用いただけます。

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ホテル所在地

イビスウィーンマリアヒルフ

Mariahilfer Gürtel 22-24
1060 ウィーン
オーストリア

GPS:48.193335, 16.339331

電話番号
ファックス +43 1 5979090

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

Günter Restaurant, Bar & More

Günter'sで楽しい時間をお過ごしください。退屈とは無縁な場所では、訪れるたびに時を忘れるような体験ができます。「たった一杯の飲み物」が突然3杯になり、1回の夕食があっという間に伝説の夜に変わります。カラオケや楽しいアクティビティをお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,105 件のレビュー

トリップアドバイザーの評価  4.0/5  2,740 件のレビュー

2024エクセレンス認証

Not worth the cost

トリップアドバイザーの評価 2.0/5

Ajw2929 トリップアドバイザー認証口コミ

Booked a long weekend here via jet2. On arrival rooms weren’t available so left luggage and went out. Staff at check in weren’t overly welcome. No customer service given at all. Barely even spoke to us. Great location at bus stop 4 on the hop on hop off blue route. A short walk to Mariahilf street. Breakfast is an additional 18€ and not worth the money. Couple of hot items, pancakes, salad, etc. The rooms are basic basic basic. Bed, tv, bathroom. Nothing else. The beds are a base, mattress and then a topper which is covered in sheet. Very unusual and quite firm. The noise is the biggest issue. We only had one room next to ours, but you can hear everything. Conversations, people in corridors, people above you. The restaurant in the building is nothing to do with the hotel. We went to get drinks one night to take back to room and told we couldn’t. The hotel is clean, but I can’t say much more positive than that. Not worth the price, not value for money.

Dear Guest, Thank you sincerely for sharing your impressions with us. We’re happy to hear that you enjoyed our location and the easy access to Vienna’s main attractions. I’m truly sorry that some aspects of your stay did not meet your expectations, especially regarding the welcome at check-in, room comfort, and noise. Your feedback is very important to us, and we’ll use it to continue improving the experience we offer our guests. I also regret the inconvenience you faced when trying to order drinks. We will follow up internally to ensure situations like this are handled more smoothly in the future. Thank you again for taking the time to leave such a detailed review. We hope you will give us another opportunity to welcome you back and provide you with a much more enjoyable stay. Warm regards, Cédric Schiller Hotel Manager – ibis Wien Mariahilf

AC problems

トリップアドバイザーの評価 1.0/5

ron p トリップアドバイザー認証口コミ

The air did not work right the whole time I stayed there, I told staff and they told me to open my window but the sirens from the road keep me awake, I will never stay here again

Dear Guest, Thank you for your feedback. I’m very sorry to hear about the AC issue during your stay. This is not the experience we want to provide, and I apologize that the suggested solution was not comfortable for you due to the street noise. Our technical team has been informed to check the system immediately. We hope you will consider giving us another chance to offer you a much better stay. Kind regards, Cédric Schiller Hotel Manager

Avoid.

トリップアドバイザーの評価 2.0/5

EmmScotland Couples - トリップアドバイザー認証口コミ

The only good thing about this hotel was the breakfast - we had it included in our stay so I'm not sure how much it would cost if you had to pay for it on a day to day basis. At check in it appeared the staff were 17/18 year olds who didn't care whether you'd a good experience or not. The other staff we encountered in the bar/restaurant area were very nice and professional and seemed to be older than the children working at check-in. Our room was basic to say the least. Our mattress must have been about half an inch thick sitting on top of a wooden frame. The bathroom was filthy and needed a good clean. The 'air conditioning' was a joke and didn't work at all. The room was small with zero facilities to speak of. I wouldn't stay here again if you paid me.

Dear Guest, Thank you for taking the time to share your impressions with us. We are truly sorry to read that your stay did not meet your expectations. Please accept our sincere apologies for the shortcomings you experienced regarding cleanliness, room comfort, and air conditioning. This is certainly not the level of quality we aim to deliver. We are glad to hear that you enjoyed our breakfast and that you found our restaurant and bar staff professional and welcoming. Your feedback regarding check-in service and overall facilities is very valuable, and we will use it to improve our standards and training. We would appreciate the opportunity to regain your trust in the future. Should you wish to discuss your experience in more detail, please do not hesitate to contact us directly. Kind regards Cedric Schiller - Hotel Manager

Meh

トリップアドバイザーの評価 2.0/5

owendavidson1998 Couples - トリップアドバイザー認証口コミ

Overall stay wasn’t bad but probably wouldn’t stay again, reception staff were all young 18/19 years old and didn’t really wanna help, weren’t allowed to open room windows due to air conditioning rooms which is strange because the aircon didn’t work for our entire stay, room was like an oven, also got room clean and fresh towels which were stained (didn’t complain as was never in the room) on the last night I actually managed to open my room door without using keycard due to latch on frame being extremely worn. Decent enough shower but yeah wouldn’t stay again I’m afraid

Dear Guest, Thank you for sharing your experience with us. We’re glad to hear there were aspects of your stay you appreciated, but we’re truly sorry that other areas left you disappointed. Please rest assured that your feedback has been shared with our team, as we are committed to improving both our facilities and the service we provide. We hope you might consider giving us another opportunity to welcome you back in the future. Kind regards Cedric Schiller - Hotel Manager

The hotel was a big disappointment

トリップアドバイザーの評価 1.0/5

Inspire02904035983 トリップアドバイザー認証口コミ

Rooms & Facilities: Basic amenities were missing — no kettle, refrigerator, or internal telephone. For even small requests, you have to walk all the way to reception. When I asked for warm water for my 4-year-old- water bottle we were going to give, they just had to warm it for us, they said it would be charged €4, since no kettle was provided. AC & Comfort: The AC didn’t work, making the stay uncomfortable. Breakfast: Very poor spread with hardly any options, especially not kid-friendly despite their claims. Service: Overall service was unhelpful and below expectations. The only positive was the location, but the experience with the hotel, facilities, and service was terrible.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you felt uncomfortable with some aspects of our service and facilities. Please allow us to clarify: kettles are available for free and on request at the reception, and our higher room category Franz Joseph Rauch Zimmer is equipped with a minibar. We regret if this information was not communicated clearly during your stay. Your comments are very valuable to us, and we will address them internally with our team to ensure improvements for the future. We sincerely apologize once again and hope that you might give us another opportunity to provide you with a more pleasant experience. With kind regards Cedric Schiller - Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,643 件のレビュー 9.3/10 ロケーション
  • 1,873 件のレビュー 5.6/10 客室
  • 1,386 件のレビュー 8.8/10 サービス
  • 23 件のレビュー 6.9/10 インターネット
  • 1,149 件のレビュー 7.8/10 朝食
  • 963 件のレビュー 3.8/10 快適さ
  • 730 件のレビュー 7.2/10 清潔さ
  • 105 件のレビュー 8.3/10 バー＆飲料

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。