ibis budget Casula Liverpool 3 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 3.8/5 รีวิว 268 รายการ

ibis budget Casula Liverpool - Image 1
ibis budget Casula Liverpool - Image 2
ibis budget Casula Liverpool - Image 3
ibis budget Casula Liverpool - Image 4

รายละเอียด

ความพิเศษของโรงแรม

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

ที่พักของเรา

Take advantage of our Flight + Hotel offers

Discover

สถานที่ตั้งโรงแรม

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

พิกัด:-33.938878655848264, 150.9125090981253

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • พื้นที่ปลอดบุหรี่ 100%

อาหารเช้า

ภาพถ่ายที่ไม่ใช่สัญญา

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  3.8/5  รีวิว 268 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 247 รายการ

So rude they made me cry!

คะแนนจาก Tripadvisor 1.0/5

Kristen B รีวิวที่ได้รับการรับรองจาก TripAdvisor

The staff were rude enough to make me cry, and the cleaner aggressively knocked on my door intimidating me because my Mum complained about them not emptying my rooms bins or providing enough toilet paper. Or vacuuming my floors after staying a week and a half...I think it's suffice to say, don't stay here. I was also woken multiple times during the night by a large banging noise and the hallways wreaked of (I believe) marijuana smoke. At first these people were surfacely friendly and then so rude I can't explain. I feel intimidated, hurt and least of all treated with the worst kind of customer service. Cheap stay, don't risk staying here. By the way, watch out for the young, female cleaner with the nose ring, she's NOT nice, to say the least. They would rather see their staff "defended" for not doing their JOB, then to correct them gently and to see change.

Hi Kristen, Thank you for taking the time to share your feedback. I am deeply sorry to hear about your experience and the distress it caused you during your stay with us. Our goal is to provide a welcoming and comfortable environment for all our guests, and it is clear that we fell short in this instance. We take such feedback very seriously, and I want to assure you that we are investigating the issues you mentioned. The behavior you described does not reflect the standards we strive to uphold. Please note that while we acknowledge your concerns, there are certain aspects of your feedback that we are actively reviewing to ensure a fair and accurate understanding. Our team is committed to addressing any lapses in service and making the necessary improvements. Regarding the specific incident with our staff member, I would like to personally apologize for any distress caused. We are taking steps to address this internally to prevent similar situations in the future. Additionally, we are reviewing our housekeeping protocols to ensure all rooms are serviced to our high standards. I would appreciate the opportunity to discuss this matter further and ensure we resolve your concerns. Please contact me directly. Your feedback is invaluable in helping us improve our services. Once again, I apologize for the negative experience you had and hope to have the opportunity to welcome you back in the future to provide a much-improved stay Regards, Mehboob Ali General Manager

Fine if you are happy to take bed bugs home with you!

คะแนนจาก Tripadvisor 1.0/5

Karen M รีวิวที่ได้รับการรับรองจาก TripAdvisor

Cheap isn't good and good isn't cheap. Floor was damp the whole time, which was bad enough. Bed was comfortable enough, but ended up with bites all over me. On arriving home, we discovered that we had bought bed bugs home with us from the motel. Never before have I had them, and it has cost us almost $1,000 to treat them, they were everywhere. NEVER AGAIN!!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casula. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mehboob Ali General Manager

Dirty room

คะแนนจาก Tripadvisor 1.0/5

jamell02 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I booked my son and partner in for one night while travelling through. They face timed me to show me the state of the room upon arrival, food stuck on the benches and walls filthy dirty. Then the banging from the nearby rooms. I told them to move motels but no refund as it was a non refundable room. I realise you get what you pay for but you do expect it to be clean at least.

Hi Jamell, We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns Regards, Mehboob Ali General Manager

better customer service and management need training

คะแนนจาก Tripadvisor 2.0/5

Arnie M รีวิวที่ได้รับการรับรองจาก TripAdvisor

our room given the keys for had not been cleaned crap and food everywhere. next room only set for 2 people we booked for 3. spoke to administrative team in regards to the noise from rooms next yelling jumping off beds till 2am 1st night.. said they would look into it. 2nd night 3am I am knocking on door to tell them to keep it down trying to sleep. no consideration for anyone.. and management were not fazed by our concerns. we left to go to another hotel that respects all people staying in a facility..

Hi Arniem, Apologies for any unprofessional vibes from our staff. That's not our jam. I'm taking this seriously and having a chat with the team. We're committed to better vibes next time. Thanks for your honesty. Regards, Mehboob Ali General Manager

not bad

คะแนนจาก Tripadvisor 3.0/5

Jim M รีวิวที่ได้รับการรับรองจาก TripAdvisor

just a few things maybe a table and a chair in room rather than the stool a folding table and chair also maybe a shelf seeing theres no cupboard shouldn.t really cost much, a longer curtain in the shower to stop water a bit otherwise good, the bed was comfortable staff were excellent also if you can mention there is no lift on the web page so everyone can have a heads up when booking location is great access in and out was a bit of a hassel but you cant do any thing about that otherwise not bad

Hi Jimm Thank you for your kind words about our staff! We appreciate your feedback on the facilities as well. Your comments help us identify areas for improvement. We're committed to making your next stay even better. Also, thanks for suggestion regarding chair instead of stool, we will look into consider this option. Also, While we don't have lifts, our team is always ready to assist. Feel free to request a ground-floor room during your next stay, and we'll be happy to arrange it for you. Regards, Mehboob Ali General Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 189 ความคิดเห็น 9.4/10 ทำเล
  • 530 ความคิดเห็น 4.6/10 หัองพัก
  • 346 ความคิดเห็น 8.2/10 บริการ
  • 13 ความคิดเห็น 4.9/10 อินเทอร์เน็ต
  • 262 ความคิดเห็น 4.5/10 ความสะอาด
  • 108 ความคิดเห็น 8.8/10 ความคุ้มค่า
  • 108 ความคิดเห็น 2.3/10 สิ่งอำนวยความสะดวก
  • 46 ความคิดเห็น 4.8/10 อาหารเช้า

สนับสนุนโดย Trustyou

สถานประกอบการอื่นของเราที่อยู่ใกล้เคียง

ดูโรงแรมทั้งหมดของเราใน Casula